Alaska Airlines

473

1485

2135

3 years ago

I needed to fly Alaska Airlines on American Airlines to Chicago ORD then to Anchorage. Delta didn't have the best itineraries for my schedule. They changed departure gates but didn't update the app timely. I needed to go to G2, a Jet Blue gate with Newark still on the screen. We were delayed leaving ORD by an hour. Excuses. Then another 30 minutes waiting to take off. I really don't understand a separate cart for Biscoff cookies and pretzels and beverages. Seemed dumb and it could have been combined on beverage cart. The smoked salmon bagel was alright. No beverage, so I waited to eat it. A lot of turbulence over Canada. Return flight delayed leaving Seattle waiting for Alaskan Air flight from Chicago. See a coincidence here? The Bahn Mi salad was really good. They are smart to give out 8 Oz cans to avoid dumping out extra pop. Please bring direct flight options to Anchorage from Minneapolis! read more

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Matt K.

2 years ago

Seems like Alaska flights are always delayed. If I didn't live in Alaska I would love to never fly with Alaska airlines. They have us Alaskan residents trapped with their awful dependability. Not a fan. read more

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Gordon B.

2 years ago

Delayed 6 hours and got 0 help from the airline. I didn't find out until arriving at the airport. No apologies. This airline used to be the best but it's right in the dumps now with most of the other US carriers. UNSAT!! read more

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Andrew H.

2616

3071

13118

9 years ago

After my negative experience last year, Alaska Airlines sent me a survey. I typed up what happened, as I did in my previous (negative) review. And...they more than made it up to me. They apologized and gave me a voucher for another flight. Since then I've flown on Alaska dozens of times and can confidently say that my negative experience was a fluke. The fact that Alaska uses Seattle and Portland as their main hubs means that there usually are not weather delays. Unlike some *other* airlines that have chosen cities with high winds and/or icy conditions I the winter, the PacNW cities usually remain pretty moderate. Some things I like about Alaska: Their planes seem newer than other airlines. Their food and beer is better than all other US airlines. Their staff is always friendly. They have a great, and easy-to-understand, mileage/loyalty program. They have a program *just* for residents of Alaska. (Club 49) I like Alaska Airlines so much that I only fly with them now. I'm a frugal mo-fo...so that means something! Which brings me to the only real negative of flying Alaska: they are often the most expensive route to get where you're going. But, as I've said, over and over: I think it's worth it. read more

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Eddie H.

Elite 24

382

1668

4 years ago

Alaska airlines is right up there! There on time schedule is always good. Some pretty hardcore pilots to fly in to Prudhoe Bay! Harshest winter ever have to be ballsy for sure. Always nice and friendly. Only thing wished they had video monitors during flights! Maybe in the future. read more

Alaska Airlines - Alaska airlines - Airlines Near Me - Anchorage, Arkansas

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Alyssa R.

2 years ago

Usually pretty good, however don't fall for the bonus miles if your bags are not at baggage claim within 20 minutes. We landed and waited 20 minutes on the plane before we could start unloading then had to wait an additional 40 minutes until we got our bags even though others got their baggage after about 20 minutes. Went to the counter for miles and they said it's due to weather and they had to de-ice which made no sense since the other baggage already came. read more

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Bella E.

2 years ago

phone customer service specifically Camille and Charlie were unbelievably rude and unhelpful. Camille was much ruder than Charlie. I couldn't believe how they were talking to me read more

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Darrick C.

6 years ago

I got covid test 29 hours before flight to Ak. We all had our own isle and all was ok I thought. This will work. Then after layover in Seattle we were crammed in like rats no big deal except the other 90% did not the got test done in AK. So this is were if I end up sick I guaranty this is were I got it ( do not have as far as I know.) The reason I am here is to say goodbye to someone, I love this is a very stressful time for me. So wake up Alaska airline if one state says one thing and another says different the Airlines need to use common sense and make own rules to match common sense. Aloha signed disappointed. read more

Alaska Airlines - Leaving Hawaii going to Seattle to pick up sick people and then go on to AK. Saving the airlines. Tens of Dollars. Smart AKair. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - I was tested in Hawaii. Neg before left then had whole row all the way to Seattle the stuffed in like rats. With the Untested. Wow. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - I was tested in Hawaii. Neg. before left then had whole row all the way to Seattle then stuffed in like rats. All untested. Wow - Airlines Near Me - Anchorage, Arkansas

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kj b.

3 years ago

A lead member running the seattle to reno flight on sunday evening at 8:55 out of the sea tac airport was the most rude "customer service" agent i have ever endured I got to the gate 20 min before takeoff and asked to switch my flight, he said no, I offered to purchase a whole new ticket, he said no, i went online and showed him i was buying a ticket and they were available, he said i will refuse to allow you to board "don't waste your money you're not getting on" and then let 3 more people board after It was a horrible experience and i will never fly alaska out of seattle again. That was a nightmare, they kept moving the goalposts as to why i couldnt get on. 0 help. Dont fly alaska read more

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Joan G.

3 years ago

The worst airline! When you call, they are super nice and answer their phone right away, but don't let that fool you. Their planes are old and tiny, and they do nothing to accommodate you when you're 6'4' and your knees are in your chest for a six hour flight. I've been flying American Airlines for over 30 years and they have never given us a problem moving us to an exit row or bulkhead without extra fees to accommodate my anxiety from claustrophobia and my husbands height. I will never fly this airline again. I will stick to American! read more

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Megan H.

3 years ago

So angry! Flights were fine. But this is the second trip in a row they have broke my checked luggage. This time not only did they break buckles on the stroller. But demolished the brand new suitcase i bought for this trip. One wheel is completely gone another one busted but hanging on. Multiple sides busted all the way thru. And unless i get a police report. They wont acknowledge or compensate. read more

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Anna B.

2 years ago

Don't volunteer to give up your roller bag if you have a connecting flight because they will check it as regular baggage (NOT gate check) and you will have not have access to it while you are waiting for your next connection. You'll have to pick it up from the carousel at your final destination. But, you may not have a choice because if not enough volunteers, then they just confiscate your roller bag for you even if you have paid for a ticket that includes the right to bring a roller bag. read more

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Katy C.

3 years ago

Took two Alaska air flights today: one from dc to Seattle and one from Seattle to anchorage. Both my husband and I thought there was more room than with other airlines. Flight attendants were particularly nice; one even offered my her coat when I was cold for a portion of the flight and there were no blankets available. I don't particularly like flying but if you have to do it, this seems like a good airline. read more

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Lily S.

222

1092

7909

7 years ago

Thrilled to have TV from Denver to Seattle (yet there was none from Seattle to Alaska...) and the on board drinks and cookies. Love the app. It's one of the best designed mobile app I've ever used. So easy to navigate and get to what you need. I suggest signing up for mileage membership as Alaska Airlines partner with other airlines so you can earn points faster and through more channels. read more

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McKenna M.

523

5 years ago

FLY SOUTHWEST!!! I REPEAT FLY SOUTHWEST!!! I am beyond disappointed in Alaska air. Absolutely disgusted in their service and I will never fly Alaska again and the party of 12 people I was traveling with will never fly Alaska again. Their service desk is no help. Completely rude and hard to work with. They have no desire to have good customer service. And you would think in a pandemic where NO ONE IS TRAVELING and their stock is plummeting, they would have better service for the people who are traveling in order to KEEP THEIR SERVICE! My little sister was traveling back from AZ to OR with my mom and several others when Alaska apparently cancelled her flight back without notice! Expecting her to find her own way back OR. First off, we tried to change her flight to AZ and they were no help. They told her she would have to buy a new one to AZ and could use her return ticket back home. So we spent MORE money to buy her an entire new ticket to get to AZ. Upon leaving, we expected her to use her initial return flight back, like the lady on the phone said to, but when we got to the airport to go back home we found that her flight back was cancelled. My mom was at the airport trying to get help and figure out why the flight was cancelled and get her on the same flight as my mom and the rest of our family, no one there was helpful. They were all so rude and told her that they couldn't help at all and she would have to get on the phone and call in. We know how long getting on the phone with customer support can take and they only have an hour to check their bags and get through security before their flight boarded. So either my mom was to miss her flight home and stay with my sister or my sister was to figure out a returning flight/travel by herself (she doesn't even have her license yet). I called customer service and told them the situation, they informed me on the phone that she would be able to get on the flight and my mom would not be charged for the "change in flight" even though it was not a change in flight. After landing my mom did receive a charge on her card for that "change in flight" of $110. It's funny because when I called about the charge on the card, Alaska was acting like they did her a favor for "only charging $110" but I know that they are able to drop that down even even more and that 110 is the highest price they can charge for a change in flight lol. It is up to the digression of the person on the phone. I know this because I know people who have in the past worked for this airline. They also have nothing good to say about Alaska and how they take advantage of people either. I fly southwest and only southwest all the time for this exact reason, I know southwest would have gotten my sister on a flight, no questions asked and made sure to keep my little sister with my mom. Southwest is the easiest company to work with. Always happy, great customer service and always makes my family a priority when we travel together. They are easy to change flights with and happy to help. Again, NEVER EVER FLY ALASKA!!! ALWAYS FLY SOUTHWEST!! ALWAYS!! read more

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Tara B.

2 years ago

They overbooked my flight. I originally had a economy plus which I paid over $200 extra for. But they said they could get me a first class flight for later the same day, so I agreed to just be moved to a later flight. When I got to the airport, they said first class was for paying customers only. So they moved me to regular economy. I would not have given up my seat knowing that the seat would have been downgraded. I was a paying customer, and I got less than what I paid for. Will no longer use this airline because of this awful experience. read more

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Aelita P.

Elite 25

518

577

675

6 years ago

Flew during COVID and had a really positive experience on both my way to and from Anchorage. They filled the plane only to about 65%-no middle seats. Everything was clean and the staff were good about making reminders for people to wear masks at all times except while eating (which people abided). They didn't serve any meals on our flights but did hand out little snack packets and bottled waters. This was my experience on a plane during COVID and it seems like the airline is handling things well. read more

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Sarah F.

100

190

5 years ago

AKAirlines has been my go to. Club49 members get the free checked bags and with time, status has been good enough for the first class upgrades. The ease of changing flights and the app is fabulous. The only dislike I currently have is with COVID travel, I feel like the planes are less clean. Wipes aren't provided or they are only in first class. I carry my own, but still, that seems very rude to not offer to passengers of every fare. read more

Alaska Airlines - July 2021 SC to WA first class real meals are back. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - August 3, 2021 dinner - ravioli with veggies, salad, roll & strawberry custard tart - Airlines Near Me - Anchorage, Arkansas

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Lori H.

6 years ago

I had missed my flight due to a family situation. I approached the reservation/check in counter and explained my circumstances to the women working in Tucson. They were diligent at getting me on the next flight easily and were so kind to my emergency. I am giving Alaska Airlines five stars for their willingness to assist me with compassion. read more

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R R.

107

4 years ago

No longer refund cancelled reservations, only future credits. Due to inability to travel because of terminal illness they now have made a profit as it expires after 1 year. read more

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Eric W.

594

1790

6132

14 years ago

I'm going to finish up our Montana vacation reviews with a yelper shout out to Alaska Airlines. This was the first time we have flown this airline. I cashed in some AAdvantage miles on American to get to Montana (this was as close as we could get for the days we could travel). We had 4 legs, Dallas-Fort Worth (DFW) to Seattle Tacoma (SEA), SEA to Spokane, WA (GEG) and then back again via the same airports. From the very first leg I knew things would go well. Gate agents and flight attendants just gave off a cool vibe... No stress. No hassle. Just a nice calm way of dealing with customers. I purchased an icy cold Alaskan Beer (my first) for the first leg, and things only got better from there. Both legs to Spokane went off without a hitch. We had a great vacation and timed our drive from Montana, about 4 hours, to get us to the airport without enough time to turn in a rental car and get checked in. I'm glad we drove, as we got to make some cool stops along the way. However, we did get to the airport early, and to make a long story short, manage to get on an earlier flight. No charge. No hassle. Good for everyone to fill empty seats. It was also this leg that was my favorite. I was looking forward to another cool beer, when to my surprise I learned Alaskan Airlines features a beer and wine each month and serves it gratis. Free. Complimentary. WOW! Beer and wine, which change monthly, were: Beer - Redhook Long Hammer Wine - Radius Red Blend So with the earlier flight out of GEG we get to SEA sooner than expected, but we not able to get on an earlier flight out. As it turns out this was OK, as spending the extra time in SEA was better than GEG, just for the extra shops, restaurants and bars. SEA is also a fun airport to wander, as you can see the whole airport via a central terminal... And there is a lot to see, so do explore. All in all a very good trip, and I hope to be flying the other AA (Alaskan Airlines) soon. PS. Just picked up a couple of six packs of Alaskan Beer at the HEB in Granbury. Whoo Hoo! read more

Alaska Airlines - "Have a drink on us" Thank you, I will. I just wish it was a longer flight! - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - Cool planes. - Airlines Near Me - Anchorage, Arkansas

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Lyn S.

102

584

689

8 years ago

Color me not impressed. It's not Alaska, though, but SeaTac. It's almost as bad as LAX. Overcrowded; NO CHARGING PORTS ANYWHERE! Limited restrooms, and just plain not good vibe. Thankfully, I only had two hours before I could get on my stuffed flight. Heading home through SeaTac but I scheduled 7 hours between flights so I could go elsewhere. read more

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Heather J.

5 years ago

Alaska Airlines, your customer service sucks and I will never fly with you again. Because of your lazy customer service agent in Alaska, I'm going to miss seeing my sisters because I'm not going to make it now, so thank you. I'm so upset. I know they won't be thinking of me on Friday night. Less than one star. read more

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Julie D.

144

340

350

9 years ago

I have always flown Alaska Airlines, and have usually had great experiences. This trip was very different. I purchased seat upgrades for my flight and chose them very carefully as I have a lot of flight anxiety and this flight has lots of landings and take offs. When I went to check in I had no seat assignments. I called the airline and was told yes, you purchased seat upgrades but we have never seen anything like this happen, you have no seat assignment we don't know how this happened. They refunded my money and basically said good luck getting a decent seat. The customer service agent was doing the best she could but I'm now jammed in the last row and hating this flight. No apology, no compensation, nothing. read more

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Angelo A.

Social Intelligence Network N.

679

1688

1728

14 years ago

We flew Alaska airlines when we visited Fairbanks to view the Northern Lights, and my wife and I were thoroughly happy with Alaska air. They're a Delta partner so you can get your Skymiles every time you fly and from Hawaii they are the most direct of any of the airlines from Honolulu to Alaska. The only hitch that we experienced was upon our return a volcano was erupting in the western part of Alaska, and this managed to delay our flight for a few hours, but they were very accommodating and keep us informed about if and when our flight would be leaving. Luckily we managed to get out of Anchorage just before the shut down all flight in and out of there. We continue to fly with them periodically to Seattle out of Honolulu because of their partnership with Delta, so I'm confident that we'll continue to do so. read more

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Mark A.

4 years ago

Alaska Airlines does a fine job when operating under normal circumstances, but they do a poor job at customer service and SPECIAL SERVICES SERVICE COMPENSATION when things go awry. I was on a flight that was delayed due to maintenance issues. I purchased first class tickets to the destination using 50K airline miles, and my two friends purchased coach tickets at 17.5K airline miles each. The delay caused me to be bumped from my connecting flight. I was then bumped from first class to row 16 with non-reclining seats and the emergency exit. I was asked if I could be moved to another seat and was sternly told that I could moved be to a seat on another plane later in the day. I was able to hear a customer request out of row 16 when after they printed my boarding pass. I was able to get to my destination a few hours late with my luggage. My friends arrived the same flight as me without their baggage, but that was delivered to the AirBnB the next day. I reached out to Alaska Airline when I arrived home about a miles rebate due to the cost difference between 50 and 17.5. I had a couple of disconnects while initiating a conversation online and via the phone, but was able successfully chat online after a transfer. They responded with a number slightly below the difference. I asked if that was what they offer under these circumstances, and they added a $100 off my next ticket... My main reasons for writing this review is the customer service was poor at the airport, I had to initiate the chat myself, and that they responded with less than the amount of the difference, and after all the troubles, I was given the opportunity to fly again with $100 off. Personally, I would rather have flown non-emergency coach the whole trip than be stuck in row 16 for one leg of it. read more

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Mike S.

5 years ago

Flight delayed more than 4 times in a day. Took me 2 days to get home due to alaska airlines disasters. Never want to fly here again. Worst service and experience I have ever had with any airline. Avoid like the plague. read more

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Harry L.

325

5 years ago

Alaska Airlines SUCKS. The fact of the matter is that this corporation hasn't gotten too big to serve you good customer service. Customer service reps don't have the power to do anything and if you're in a tough situation, you're basically left to navigate miscommunication between departments. NEVER EVER EVER fly with Alaska if you can. read more

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Graham G.

4 years ago

Had a reservation. The day before departure Alaska Air canceled one of the legs. Now they won't answer the phone (see screenshot). Online chat says an hour wait to talk to someone (see screenshot). Very disappointing. How can I rely on this airline for my business & personal travel? How can the state of Alaska depend on this airline who's got the monopoly on all its air travel? read more

Alaska Airlines - My cancellation - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - Call center won't answer. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - Chat wait time. - Airlines Near Me - Anchorage, Arkansas

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3 years ago

Terrible experience. Flight attendant would not allow me to use the restroom mid flight. As I walked toward the restroom, the flight attendant pointed his finger in the opposite direction to signal me to use the restroom in the rear of the plane. I know it was empty because I just saw someone come out. Two minutes later the same flight attendant allowed another passenger to use the same restroom. Discrimination on some basis, just not sure what basis. I'm black and the one allowed to use the restroom was white. I could understand if a pilot was in there or something. Discrimination read more

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Tony S.

4 years ago

ALaska Airlines use to a good airlines to travel with. In the last year to two years they have become like Mark Air was, super bad and can't count on them and the schedule. Poor customer service and all. Nothing good about ALaska Airlines. read more

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Daniel H.

9 years ago

Probably the worst time management company ever they lie about times, load expressly early and usually arrive late but they pad the times so much you can never tell. Currently on the run way. At 5:02pm loaded plan at 4:00pm and the app says that I have departed the airport and am flying over Canada as we speak. See photos for Alaska Airlines lies. Actual liftoff - 5:05pm reported departure 4:28pm. read more

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della s.

7 years ago

Im am pretty mad and sad but I have to write this. Check in was one of the worst experience of my life. The supervisor, name Maria. The meanest rudest I've ever met. I was late for check in, boy she reminded me how I am stupid for coming to the airport 30 mins before departure. Yes, it's it my fault but don't have to hear any rude comments from her. read more

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Gary S.

3 years ago

Just took another first class trip Lax to SeaTac. Nothing improved. A further disappointment. Starbucks coffee has been replaced by a no name bitter brew. read more

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Hina K.

5 years ago

Alaska Air Flt 51 6/12/21 I preordered a meal but then got upgraded to first class. I was asked by the FA if I wanted to keep my preorder and he also offered a sandwich or protein platter. I told him I'll keep the preorder if possible to take to my niece back home and I'll take a sandwich. And I asked for a double tequila and Bloody Mary. My seat mate came in and he turned his attention to her. About 20min into the flight he passes me my preordered meal. I thanked him and he moved along. About 35min later I noticed that my sandwich hadn't arrived but others behind me already were receiving their cookies. I went to the front galley to ask him on my sandwich and he replies, "you only get on meal. That preorder was your meal." I told him that he asked me if I wanted to keep it and he listed options and I said I wanted to keep it for my niece back home and I'll take the sandwich. He became combative and said that it's listed when I check in (or something to the affect that I should've read the fine print somewhere about meals). I tell him that that wasn't what he said and he told me yes. He became combative and I decided to return to my seat. He came back to my seat to further discuss the issue and reclarify his statement and position and told me that I can list it on Alaska Listens. My seat are also mentioned to me that he was being combative, and let me know his name in case I didn't catch it (Greg). He came around again for drinks and I told him that I ordered a double and he gave me a singe. When he returned he hovered the drink in front of me without a word, then handed me my drink, then napkins; not a word. I love Alaska and I fly Alaska faithfully. He just stopped by (I'm currently writing this whole sitting in 1F) to tell me to put my mask on, even when 1A wasn't wearing his mask when I looked over. My seat mate just leaned over to tell me she sees he's being nice to everyone but ignoring our side now. Now I feel like he's being discriminatory. This is absolutely unacceptable and I am aghast at the type of customer service right now. Now, it's 1:08pm in the air and I had to ring the button for another drink and he stops and looks at his watch. Our flight doesn't land until 1:55pm. He walks back and he returns then hover the drink over my seat mate. She also now feels like she's being treated some type of way by him. He says not one word at all to us. Just hovers is without a word. He's now doing it to her. I honestly cannot wait to land so I can post this. I am NOT like this, but I have never encountered an Alaska Air employee like this. Never. Now the snack trays came out and again, he hovered it over us without a word. Now it's happening to me and my seat mate. FYI 1A still hasn't put his mask back on, even after they've come around giving out drinks and snacks again. This is sad that I have to keep record of my first class experience this way but this is unbelievable. I just told my seat mate to watch when I ask for my next drink; he might deny me. Heads up: I had two drinks and working on one. Other first class members are also on par with this. I also have my seat mate vouch for me (we are now aware of being pinpointed by the FA). Update; almost an hour later and 1A still hasn't put his mask back on. I am the only person in first class being monitored by the FA. He just showed up and finally addressed face mask, after checking me first. I know that FA's carry law enforcement powers in air and I have to abide by their rules and I respect that, but now I'm here afraid to move before he does something to me. He just came by (we are descending) and just pointed to my tray table. No words. Though he did speak to the rest of the passengers; just not me, and now my seat mate. It's 1:31pm and I cannot wait to get off...he just stopped by to tell me to make sure my seat power is removed. Another FA just showed up and is now seated with him. I approached her to ask if she was the lead FA and she pointed to Greg. I thanked them and returned to my seat. I have flown with Alaska Air for 10yrs now and have made gold and gold 75k many times. I have never felt this discriminated against by an Alaska airlines employee like I have now, and I feel helpless bc the people in control in the skies are making me feel like this.....and I'm in first class. If anyone that I know reads this, please let these people know I'm not one to be a jerk or pop off for no reason. I'm just so upset that I was treated like this. Not because I'm in first class, but because he's a CSA and I have a special place in my heart for anyone in the customer service industry. I am also a public servant and I love being of service to others. This, however, needs to be brought up and addressed. We are about to land so I'll be able to post this shortly. Again, Flight 51 service from ANC to BRW on June 12, 2021. read more

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R G.

3 years ago

My family and I are loyal customers and are dedicated AA credit card holders. Always pay up for 1st class to have access to the lounges. Although the seats are in no way 1st class caliber compared to all other airlines. They cost many times the cost of coach, but recently they changed their policy to exclude flights less than 2100 miles from having access to the lounges even when your total one way trip is far greater in miles but is segmented with multiple stops. Our current tickets that weren't nonstop cost far more than nonstop, but we were declined access to the lounge. What a shady money grab. We will no longer be flying with Alaska Airlines as we will not support a dishonest company that changes policies to treat their loyal customers unscrupulously and with such disdain. read more

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Valerie G.

7 years ago

I wish I could have given a better review But after what I saw. It was so gross and unsanitary. I was one of the last people to depart the air craft. The suppose of cleaning crew came in to CLEAN. They only went about halfway into the aircraft. They barely checked to see if there was that any trash. They didn't even clean the tray tables or check the pockets in front or even the floor. I saw this happen it Seattle Washington and in Anchorage Alaska. Then People wonder how diseases are spread and germs are spread. Why pay a cleaning crew if there not going to do their job this is just disgusting. read more

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David B.

Elite 24

112

169

504

7 years ago

Any airline that has the brass to put a depiction of Jerry Garcia on the tail is ok in my book. First class operation taking amazing care of Alaskan travelers. I all my years of traveling with them, I have had only 2 delayed bags (less than 24 hrs). They made it more than right both times. Fantastic crew regardless of the position they are serving in. read more

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Jim D.

4 years ago

I was scheduled to depart Anchorage on 8/25. on 8/1 I received an email stating a pet embargo has been installed - no pets as cargo. I called and spoke to a representative. i was calm and polite. she consulted several supervisors and my only option was to reschedule for 9/1. sounds simple The problems lie in the details. Their published policies state they will not vary pets when the pet may be on the ground for more than 4 hours if the temp is below 45 or above 85. Looking at the extended forecast at my destination, the high will be 88. i hope it does not take 4 hours to unload the baggage. Another issue, what if they institute another embargo following 9/1. Will I be able to get home in 2022? I'm finished with Alaska Air. read more

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Nasha W.

No answers yet. Be the first to answer.

639

598

10 years ago

Nothing is more aggravating than traveling in the wee hours of the morning and receiving poor customer service with a side of smart comment. Getting a kind agent at the counter is hard to come by in this airport when it comes to Alaska Airlines. I wanted to help my parents get our pet through security since they have never traveled with a pet before. The rude old lady's smart remark was that if my parents couldn't handle the dog the dog would have to be checked in as cargo. I wanted to tell her to go choke on a boarding pass but you can't do that. The people at the Alaska counter in this airport lack that umph in customer service. Learn to smile! It goes a long way. read more

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5000 W International Airport Rd
Anchorage, AR 99502
Directions
(800) 252-7522
Call Now
Visit Website
https://www.alaskaair.com

Hours

What time does Alaska Airlines open?

Alaska Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Alaska Airlines close?

Alaska Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun Open 24 hours

Other Amenities

Does Alaska Airlines have free WiFi?

Yes, Alaska Airlines has free WiFi.

From the Business

Specialties

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area. It is the fifth-largest airline in North America when measured by scheduled passengers carried.

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Review Highlights - Alaska Airlines

“I flew Alaska Airlines a few times during my trip to Alaska, first from Juneau to Anchorage and then Anchorage to Boston.”

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United Airlines

1.3(21 reviews)

Customer service at kiosk and check in gates. Luis ..who…read morerefused to give last name was rude and trying to remove my family from first class premier line. I would not use united in the future one of the worst airlines for Customer service and plane quality. Half the kiosk kept malfunctioning and staff is not making the process any easier.

Flew United from Pittsburgh to Anchorage through Dulles First Class but their idea of First Class…read moreon the first segment was nowhere close to our expectations. The 737 was old, with no seat features. No USB, no screen, no nothing. It was transportation PLAIN and simple. It was operated on schedule hence the extra star.

Slow :-)

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Boarding

Delta Air Lines

2.3(27 reviews)

Alaska, I love you and in the case of Delta I have to say the same…read more.. Its all good here. Great gate agents, now in B concourse and generally always on time. I get a kick out of the mass of humanity that accumulates in preparation for red-eye flights in and out of ANC. Most of the year, Delta's flights out of ANC depart around 1am immediately following a flight arrival...the terminals are like half way houses for travelers, tourists and other wandering sorts who find themselves out of their hotel or home at a time when they are normally expecting to be asleep. Delta does a good job of keeping the chaos to a minimum, getting the planes loaded and in and out on time. However, there was that one time that a complete drunk made it on board and passed out in an emergency exit row...that was almost comical to watch the flight crew coerse him out of his seat so that a competant individual could man the emergency exit in the event of an emergency. I wanted to beat the idiot sensless but he was already there so why waste the energy, right? These are Delta jets here too so no small planes and generally great on-board service. The flight attendants keep liquored up in the front and sufficiently satisfied in the back to make it through the typically 5 hour flight from ANC to the lower 48. I have flown other airlines in and out of Alaska and find that Delta gives me the best service, best opportunity to upgrade and reliable departures. Oh yah, during the peak travel season they throw in some extra day time departures too...but be prepared to pay for the atypical travel times to Alaska.

Recently I flew round trip from Anchorage, AK, to Los Angeles, with layovers in Seattle. My…read moreexperiences at the boarding gates and aboard the flights were good. However, Delta's scheduling practices and timing on the ground for arriving flights need more work. Yes, there are more air travelers in 2019, but that should not be the reason for a 35 minute delay to get to a taxi way for a flight that just landed. My inbound flight had last minute arriving gate changes that caused anxiety for flyers that had connecting flight layovers of under 60 minutes. The flight crew could do little, but meekly offered that "all flights are delayed, so you may still make your connecting flight." At my final LAX destination we had a 45 minute ground delay; we docked at a changed gate, it was 35 minutes before the plane could leave for the correct terminal.

Getting ready for Seattle!

Even the airport has a beautiful view in Alaska

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I Like the new airplanes.

Grant Aviation

3.7(16 reviews)

If you are about to fly with Grant. Do it. Book early They are the best no wonder they book up. We…read moreare having to stay longer and they are full for the next flight back and but they offer a solution and gave us our money back. That is real customer service. Could not believe how helpful and friendly.

I didn't actually fly with Grant aviation but did have a luggage snafu with another Alaska Airlines…read morepassenger- we got each others luggage and she took Grant Aviation to Kenai. They were absolutely amazing and helpful by exchanging the bags for us! So helpful, polite and quick! Should I ever need their services, I would 100% book with them!

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American Airlines

1.0(1 review)

0.0 mi

The management of this airline is abysmal. We started getting notifications of a delay about 1pm…read more After waiting at the airport all day, the flight was boarded at 1:30am (5 hours late) and we were notified the crew didn't have enough time to take us anywhere. The flight was cancelled. There was no attempt to contact me. My attempts to contact them (so far) has resulted in AA saying they are not resonsible.

Hawaiian Airlines

4.0(2 reviews)

I've traveled a lot in my life, but the customer service on Hawaiian Airlines was the absolute best…read moreso far! From the welcoming, the orchids in the restrooms, the snacks and Hawaiian music while boarding to the family friendly safety briefing.... I just enjoyed every bit of it!

Cancelled my flight and gave my seat away . When I called I got the run around . Very un carrying…read moreun willing to help .no aloha. !!

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Condor

3.0(1 review)

0.4 mi

It's a straight flight to Frankfurt on an airline that partners with AK Airlines, so I was able to…read moreuse miles to get there and back for a trip. The check-in lady, Katrina, was one of the best parts of this trip and checked in my bags through to London. Another person used a different check-in agent who didn't know or care to check bags through other airlines, even at the travelers request, and has to go through baggage claim and recheck in through security when they get to Frankfurt. Poor. The straight flight was helpful since I am not a fan of layovers or breaks in travel, and during flight this airline apparently decided to turn off the cold air so that it got blazing hot 5 hours in. It got so bad I felt anxious and had a small private panic attack. Babies were crying, my sister across the way wanted to start yelling and throwing things. Then, things got comfortable and all went well with the rest of the flight. Sister thought this was a cost saving measure. In-fight meal was a pasta, and a second snack was a burned roll with cheese. Would fly again since it's an easy step to Europe, but it's a no frills less than average airlines.

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Crazy airline using a white guy dressed as Tonto for a no smoking blurb.

Uber

2.6(16 reviews)

4.6 mi

someone stole my purse and is using my debit card for Ubereats and Uber rides before I could close…read moremy bank account. is there anything Uber can do to help me find who's using my identification? the Real Linda Lewark. I'm receiving texts from my bank about "unusual use".

Uber has removed itself completely from being responsible for their drivers conduct in any way…read more They've done this by creating a "special team" for reports of crime that takes 6-12 hours to reply to you in a chat box on their website. No phone contact at all. No contacting you. You must sit and wait for an ungodly amount of time for one of them to speak up. So there's no one to report Uber driver crimes to. The cops defer to Uber. Uber just ignores it. No justice. Today, an Uber driver rode off with my phone, refused to answer my phone or Uber support when they called to inquire about it, drove an hour out to Wasilla, and dumped it in the woods. I was one of Uber's first customers when they first started in only three cities. Today, they lost my business permanently. This was a major wake-up call to how unsafe Uber has become. I'm posting this review now so others may be aware that if your driver commits a crime against you, the police and Uber both may leave you hanging dry... and allow that driver to keep on doing to others what they were doing to you. The screenshot is what you get from Uber support if you try to report anything involving illegal activities. That's all. There is a driver named Kaitlin who gets ridiculously high while driving (to the point she can't communicate with the passenger) and won't return your phone if you leave it behind. I would highly advise avoiding rides with anyone by that name who drives a Kia Sportage with the license plate JXW941.