Alaska Airlines

639

598

10 years ago

Nothing is more aggravating than traveling in the wee hours of the morning and receiving poor customer service with a side of smart comment. Getting a kind agent at the counter is hard to come by in this airport when it comes to Alaska Airlines. I wanted to help my parents get our pet through security since they have never traveled with a pet before. The rude old lady's smart remark was that if my parents couldn't handle the dog the dog would have to be checked in as cargo. I wanted to tell her to go choke on a boarding pass but you can't do that. The people at the Alaska counter in this airport lack that umph in customer service. Learn to smile! It goes a long way. read more

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Toni T.

422

599

8 years ago

I've had MVP Gold status for the last few years with AK Air and always pleased with everything from the flights to customer service. I rarely have problems with booking but when I do, I can call the MVP line and get it situated straight away. They've separated me from my husband a couple times when there was an aircraft change and always quick to fix it when I call. The Flight Attendants are the best, as far as I'm concerned. I've had to fly a couple other carriers when AK didn't fly where I needed to go and felt they were much less cordial. I love the perks I receive with AK Air and use them frequently, mileage plans, seat upgrade, beverages, etc!!! I personally prefer them over any other airline and will always choose them over others if they're available for my destination! read more

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Celine S.

6 years ago

My partner and I flew Alaskan on Sunday June 28th out of Anchorage to Seattle and they overbooked the flight and moved people into the empty seats until the flight was almost completely full! They told us if we have a problem with it, we can wait to fly out the next day. To promise physical distancing and then overbook and change it on everyone last minute and tell us it's our choice is completely unacceptable. They promise physical distancing to make us feel safe and secure to fly with them and then back out on that when it's an inconvenience to them. There was an older gentleman who talked with an employee saying that he has health risks and their response was just, " sorry sir, nothing we can do unless you want to fly out tomorrow" but he needed to get to a medical appointment in Seattle and couldn't wait. I was on the verge of tears I was so furious. During the Global Pandemic, DO NOT FLY ALASKAN!!!! They are putting our society's health at risk for their own profit. Until they publicly apologize for this and PROMISE not to do this again, I repeat, do not fly this airline! They also do not enforce people wearing their masks. They just make sure you have it on your body, about 1/3 of passengers had the mask below their nose or completely off the entire flight. read more

Alaska Airlines - They advise distancing in line, but do not enforce their own standards. - Airlines Near Me - Anchorage, Arkansas

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Mike D.

902

820

1707

10 years ago

Alaska Air way to go! They were always on time or early for all of my flights. Ever layover was much quicker than what my ticket was quoted. Which really was great! Every seat had a multi power plug. They had USB, 120v and 220v international plug. The bathroom was clean and very small. Now there really is not any point in complaing about the plane it self. They seem to only fly Boeing 737-900 and 737-800. Most of my flights were upgraded from 737-800 to 737-900 as they sold more tickets. These plane's are all old! Boeing has been re branding the tin can for years and year so I dont expect much from any plane. Yeah, different chairs and in flight services. But really they all still run 1970's tech. The plane is not meant to be a nice great ride. Even rode on the public Bus system? Well this is the in air version. Nothing more then a bus flying threw the clouds. Just consider your self lucky to be able to travel to wherever your destination may be. read more

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Kimberly S.

5 years ago

We make a point of flying Alaska Airlines the majority of the time, but after our last two experiences I am seriously reconsidering ever flying on them again. We have had two separate trips cancelled and/or changed by the airline without being notified. The first trip from Nashville to Seattle had a time change (significant enough that we missed the flight even though we were early and they fortunately were able to reroute us on another flight). We had no notice of this change in time. The second trip a few weeks later was much more grievous. We got to the airport in Phoenix and were told that the flight was cancelled. We HAD NO NOTIFICATION whatsoever. Then the customer service agent told us they did not have a flight for TWO MORE DAYS. TWO DAYS!! I had to re-rent a car and had additional living expenses for two extra days of vacation that I hadn't planned for. We were told that Customer Service would be contacting us to make things right-well that never happened. We have reached out to Alaska every which way possible by chat, email and on the phone and not been able to get through or even get a response of any kind. WE were paying customers with paid seats and they did this to us. Buyer beware if you have tickets on this airline you better be EXTREMELY FLEXIBLE with your travel plans because you are basically flying standby. read more

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Ha P.

Elite 21

133

425

8 years ago

I flew with multiple airlines before. I had to say Alaska was among the top picks. The seats were roomier compared to some other competitors. The crews were so nice the first time I flew with them. American Airlines screwed up my whole trip but the Alaska Airlines picked up their slack instead. My interactions with the flight attendants were just ok this time. They could be a bit more attentive. When I asked about what drinks available, the flight attendant seemed a bit annoyed like I'm supposed to know. Lol, maybe I should know since it's printed in the back of their brochure. Granted that most drinks are pretty standard between flights and airlines, but I figured maybe they have something special. You don't know until you ask. When she handed me my drink, I didn't get a cookie or a napkin either. My seat neighbor had to grab another flight attendant to ask for it because they already pushed the cart past our row. Maybe that flight attendant just had too many things on her mind. Overall, it was a good airline and I would recommend it. read more

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Krista M.

784

1054

4605

11 years ago

I flew Alaska Airlines a few times during my trip to Alaska, first from Juneau to Anchorage and then Anchorage to Boston. I couldn't have been more appreciative of the amazing customer service displayed by each and every person I came into contact with. It should be noted that my best friend and travel companion lost her ID (ALL of her identification, actually) the day before we were supposed to fly to Anchorage. Although this mishap required a little extra time, I was just thankful that all of the TSA and Alaskan agents were accommodating and helpful. The terminals we waited in were all clean with plenty of electrical outlets, etc. If I could go to Alaska more often I would totally fly Alaska Airlines every time. Highly recommend!! read more

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Keith T.

445

1056

8 years ago

I have a middle-of-the-road opinion of this airline. I have flown to Hawaii, Washington state, California, Arizona, and Washington, DC, aboard Alaska Airlines. The flight attendant service can range from nice to really fun, it just depends on your flight attendant's personality (and, I bet for some passengers, on your own manners). I think this airline's service is above average, and their ticket prices are competitive. They seem to get good scores for on-time flights and baggage handling. But, I think this airline's fleet of aircraft are long overdue for a make-over in the cabin ... they have really dated interiors. read more

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Sheryl S.

117

155

315

8 years ago

I fly Alaska airlines regularly with good service. This time was very good service. The plane was early to board. Great flight attendants ensured everyone was attended to. We landed about 15 minutes ahead of schedule. The GoGo inflight service worked nicely. Baggage was delivered within 20 minutes of the plane for opening up. Great customer service indeed! read more

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Richard D.

172

1767

560

15 years ago

$45 bucks a day for this garbage? Let me save you some trouble if you're considering dropping the money to "relax" in this spot. You'll get dial-up internet access speeds on their wireless. The airport has their own wireless that you can get on. They nickel and dime you on their drinks. They say you get 3 complimentary drinks which are served in tiny glasses. The beer glasses are 12 oz skinny glasses at best, and served with quite a bit of head. My dad only got 2 drinks and they said he had to start paying afterwards. He didn't bother arguing since we were departing soon. I wanted to get a couple of drinks since they took forever to staff the bar, but the lady kept insisting that I get only one. Does Alaska have ridiculous strict alcohol laws? I wasn't able to double fist, and had to walk away with only 1. I couldn't help but feel like I was treated like a criminal. The food was nonexistant. Other airline lounges have a bunch of different variety of foods you can pick from, hot appetizers, cold appetizers, you name it. I stopped in here twice and was very disappointed. The first time, they only had a tray of carrots and celery. The second time they had only a jar of cookies and bags of chips. Definitely not worth it. I'm glad I don't live in AK and have to frequent Alaska Airlines. Other airlines provide far better perks (unlimited drinks, better food, better amenities) and will continue to get my business. read more

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Guy B.

Elite 22

242

540

1970

8 years ago

I've been flying Alaska to and from as well as within Alaska for years. Always experienced great service, from the ticketing counter to the gate and the inflight crew. Solid options for dining and drinks near the gates make this a great airport to be using as well. #iflyalaska read more

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Greg B.

4 years ago

Two hour wait on the phone, absolutely no way to talk to someone, in my case, it was an emergency I would never fly with them again

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Jessica C.

5 years ago

Horrible service. They have left me stranded due to mechanical issues on the last 3 out of 5 trips. They no longer space out their customers and customer service gives you generic answers when they mess up your trips. The planes are outdated without infotainment built in, food choices limited and only about 1/2 of their flight attendants look happy to be there. I can honestly see why Delta ranks higher than them to the extent that I refuse to fly with Alaska Airlines and only fly using Delta. I was soo upset last time that I just blew off my Alaska Airlines flight and booked a ticket home through Delta after there 3 hour phone wait and I don't regret it. It's not about the money anymore, I could care less if I save a few dollars if the service is terrible. Thankfully Delta has an awesome rewards programs with their credit card and I now have 4 free trips from them in first class. read more

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Yolanda M.

5 years ago

I just wanted to take a moment to commend a Flight Attendant on Alaska Airlines named LaLa, on her excellent customer service. I have flown on several airlines and have interacted with many Flight Attendants with great customer service, but I must say that I witnessed LaLa's exemplary care for, not only my needs, but for the entire first class section, where I was seated. Additionally, I heard other passengers praise her publicly on her excellent customer service as well. Alaska Airlines is very fortunate to have LaLa as an employee. Her energy is high and positive. She has appropriate humor and most of all, she is kind and cares for people. She noticed that I was cold and offered her own sweater to me after explaining that blankets were not available at the time due to COVID. I was cold, but at first, I refused, because I felt bad accepting her sweater. She assured me that it was okay, and then she took the sweater off of her own back and offered it to me again. I accepted as she then began making sure the air conditioning was turned off of me. LaLa went above and beyond in ensuring I was comfortable on my flight. Further, I noticed that she had everyone's spirits up in the first class section. She has raised the bar for all Flight Attendants and I hope her role model behavior grants her an immediate raise and promotion. She deserves recognition and now I will definitely consider Alaska Airlines first when flying because of her. read more

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Mosiah L.

Elite 22

722

117

489

9 years ago

I rode Alaska Airlines from Atlanta to Anchorage (12/14/2017) and back to Atlanta from Anchorage (12/19/2017). Both trips had short layovers in Seattle. It takes five hours to fly from Atlanta to Seattle and then three hours to get to Anchorage from Seattle. The positives of riding Alaska Airlines: 1) Friendly customer service both on and off the plane 2) I brought two suitcases and checking them in only cost a total of $50 ($25 for each bag, though I don't know how much it'd be for a third piece of luggage). 3) The planes are durable and made for the Alaskan climate. 4) Upon landing, my luggage was available at baggage claim within a few minutes of my arrival. The negatives: 1) Alaska Airlines tickets can be expensive. I couldn't afford a round trip ticket, so I paid for my trip by purchasing two one way tickets. Even though my trip was in December, I paid for my first one way ticket (from Atlanta to Anchorage) in June. I lucked up and found one for $253.80. I paid for my second ticket (from Anchorage to Atlanta) in August. That one cost $378.30. Both were good deals but I had to check online every day to get tickets that cheap. I discovered that if I'd waited just one more day, my ticket to Anchorage would've cost almost two hundred dollars more. 2) The flights both to and from Alaska were the most crowded flights I've ever been on. I expected the flight from Atlanta to Seattle to be full but the connecting flight from Seattle to Anchorage was packed to the gills too. It was also that way coming back. On the other hand, that means they're doing good business. 3) The leg room was okay but the seats are very small. I sat next to the window on all of my flights with someone sitting beside me and another person sitting next to my neighbor. The seats were so close together that even though the leg room was fine, we all felt stuffed in without much freedom for movement. I still managed to lean up against the wall and sleep to pass the time away though. Even with the negatives I mentioned, I still feel Alaska Airlines is the best way to travel to Alaska. I felt as if my luggage and I were in good hands. And now that I know how tricky it is to get a good price on tickets, I'll be better prepared for that experience if I return to Alaska. read more

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Sharin F.

No answers yet. Be the first to answer.

237

249

9 years ago

I ALWAYS fly Alaska. Since I before I moved here I've been flying Alaska. For the most part I always recommend it to family and friends. Especially when they come to visit me. My most recent experience however will have me looking to another airline. Planes board late all the time. It's annoying, but it happens. If you board a couple minutes late you can expect to take off a little late most times too. Not 3 hours later. My 6 month old daughter and 7 year old son had to be stripped down by my husband and I to keep them cool because it was so hot. No air conditioning in the plane for almost 3 hours. My baby overheated and started puking, then my son had an emotional breakdown because he was so hot and he couldn't help his sister. I got lightheaded and the air was just so thick. The whole time the fasten seatbelt sign was on. By the time an airline person came into the plane 7 people started complaining and talking about tarmac rules and regulations. The airline person says "it's like a sauna in here" then he got off the plane! We were stuck on this plane. They refused to deplane us. After two cups of water and 2 hours and 15 minutes the flight attendants offered juice. I asked to stand in the open door with them with my baby in an attempt to cool and calm her. Shortly after they began offering passengers a chance to stand in the jetway before takeoff. Then they supposedly hooked us up to air conditioning, but the temperature variation was subtle. It was still blazing hot. After waiting for pushback and sitting on the tarmac for 25 minutes before taxiing to the runways it was STILL hot. An hour and a half into the flight I couldn't take it anymore. I got really dizzy and felt like I was going to pass out. I started throwing up. Flight attendants were offering to treat me with oxygen and get me close to the bathroom. I just needed to get home. Upon arrival I picked up my luggage. Cherry on top, it's damaged. Huge gash in my suitcase. Baggage service doesn't care. The lady basically was like so I guess you want a new suitcase now? Then she's like, we can repair it. Go home empty it and bring it back. We will find another one someone left when theirs broke and we will put the two together. I say well do you have a plastic bag I'll empty it now. She says no just take it home and bring it back. Leave the tag on. This whole experience was terrible. Normally a late flight is meant to be relaxing an possibly get a little sleep. I've recently been in a car accident. The uncomfortablility level was already high. This surpassed all the limits I thought I had. Never again read more

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Joseph A. L.

4 years ago

I thought Alaska Airline is up there. I flew from Vancouver to Seattle on a connecting flight to Washington DC, flight no. 2. when I arrived it was delayed for 7 hours due to mechanical problem. Finally around 7p, the plane came and we boarded. Once boarded, it only took about 20 minutes to off board the passengers due to NOW issues with the receiving airport (DCA). The ticketing agents were rude and unhelpful. Booked is on another flight but according to United it was not confirmed by them and we were placed on standby. my family was stuck at the airport with no recourse until the following day. can't wait for congress to start regulating these companies. I rather pay more for service. read more

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Big O.

4 years ago

One would assume the mission of an airline is to safely and efficiently transport passengers and their bags to a defined destination. Psychosis occurs when there is a mental departure from the reality of a situation, a kind of denial that reality even exists. The wife the daughter and I were scheduled on Alaska Airlines 1420 ANC-HNL on Friday, December 23rd. Travelling two days before Christmas was not my first choice, but the holiday fell on a Sunday this year, and my daughter's school schedule dictated this. Upon awakening that morning, wifey was wise enough to check the AkAir app, which had a notification that the flight had been cancelled - no text, no email, no phone call. The app notification offered no alternative itinerary, just a vague "We will contact you to assist you with other plans." Shrewd wifey immediately booked us for the same flight the following day, with awful last minute separate seating. Shortly thereafter, flight 1420 for Friday 12/23 miraculously became uncancelled. Unsure now if we should try to transition back to our original schedule, wifey attempted to contact AkAir, only to learn there was an eight hour waiting time on the phone. Wifey is an elite mileage plan member, so she was able to penetrate the veil of darkness with a special phone number for people who spend way too much money flying. The very pleasant attendant on the other end of the call was sympathetic and baffled by the situation, and neither she nor her supervisor were able to advise us on what to do, or even why this could be happening. The attendant was able to consult with AkAir Flight Ops department, who stated that "half our systems show the flight is cancelled, and the other half show the flight is possibly being reinstated." Obviously, super useful feedback for our situation. So flight 1420 on Friday 12/23 apparently departed approximately as scheduled, but without us on it. I'll forego the part where we had to eat the cost of the hotel for that Friday night, or skip the birthday dinner the next night at my favorite restaurant, the reservation you have to book months in advance. Off to the airport we went the next day Saturday 12/24 to try again. Normality ruled until the boarding gate attendant announced that the flight was overbooked by 20 seats (not a typo, 20 seats... on a 737), and AkAir was offering large sums of money if volunteers came forward to be rebooked. Shockingly, on Christmas Eve not too many people came forward. But this Christmas Traveler's Tale is not over as of this writing. Upon arrival at HNL (an airport which seems to consistently run at an appallingly lackadaisical pace despite its role as a major international hub, leading us to an almost guaranteed 2500 mile mileage plan bonus per traveler when the luggage doesn't arrive on the carousel within twenty minutes of parking at the gate) one full size suitcase never appeared. It took almost an hour for the two grossly overwhelmed Alaska Airlines baggage claim attendants to even begin to cogently handle the situation, failing to encourage the dozens of travelers missing luggage to form basic customer service lines, instead attempting to preside over chaos, interruptions, and ridiculous iterations of the painful truth that Alaska 1420 was clearly overloaded in ANC, so they simply removed luggage from the flight. And sent it on a different AKAir flight. To Seattle. Where the snowy weather was the presumed cause of the pre-holiday airline efficiency problems in the first place. Oh yeah, and they told wifey we're not even eligible for the 2500 mile late luggage bonus because the luggage technically isn't late; it just wasn't on the plane. As I write this it is Monday December 26th. I don't have my missing luggage. Alaska Airlines' Baggage Service Portal (which links to Nettracer.aero) shows no sign of my bag, no idea where it is located, and no plan nor predicted schedule for when I might receive it. There continues to be an eight hour wait time to speak to an AkAir rep on the phone, as well as an eight hour wait time to speak to an AkAir baggage rep. I know, I know: Inclement weather. Holiday travel. The pandemic. Supply chain issues. War in Ukraine. The heartbreak of psoriasis. The thrill of victory, the agony of defeat. Everyone's got an excuse. I also know this: I run my own business, and if I ran my business the way Alaska Airlines has run their business this holiday season... well, I'd be out of business. Happy Holidays! read more

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Dan C.

4 years ago

Anchorage customer service sucks! Rude and don't care. Sad to see where Alaska Airlines is going.

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Christopher L.

5 years ago

Policy Blindspot...unfortunate, but as I was reminded, it's a CHOICE to book with Alaska or not. That is absolutely right. Just spoke with a customer service rep who clarified that if you purchase a single ticket through Alaskaairlines.com, which attracts customers because of their policies baggage and customer service, yet some or all of your legs are not covered by them, for instance the final leg of your return trip, then in the event you were returning with luggage that the alliance partner did not faciliate then you either have to abandon, ship, or pay additional fees to get you items to your booked destination. In the final analysis, Alaska can still be a great choice, but this communication gap could be costly and hopefully this will spur adequate research for your air travel needs. read more

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Mindy L.

3 years ago

I'm only giving 4 stars at this point until my claim is done and settled. I really wish I wrote down the names of the people who helped but also their communication they had with me when they canceled my return flight home from Portland Oregon to my home in Alaska. they canceled my flight before I even landed in Portland and I spent sometime on the phone and missed a few phone calls but finally we were in touch. the first available date they had to get my daughter and I home was Wednesday ( we were flying directly to Anchorage from Portland on Sunday evening) they told me to save my hotel receipts and my food receipts to submit a claim that is now pending. I was extremely grateful for all the emails and communication they did with me under their circumstances with the 737 they are dealing with. I want to give appreciation were it is due on that communication it was very appreciated and the rescheduling you did for my daughter and I. They even got us on an early than planned flight directly home and did not charge us for an upgrade to premium seating at the gate. Thank you it made my visit with my mom who is in a nursing home with dementia easier for us on what was just to be a weekend trip. I'll post another review about the claims process in another review when it is complete. looking forward working with Ashley during my claims process. read more

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Liz P.

4 years ago

They lost my baggage and it's been 2 days and even though they say you will get called every day they don't---i have to call them every time and for my "inconvenience" they gave me $100 voucher to be used on this airline within a year and that's not including the fact i had to pay $30 for my suitcase so really it's a $70 voucher when i lost thousands of dollars worth of stuff and they don't even seem to care! So no i don't recommend them at all! read more

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Patrick Z.

7 years ago

Alaska airlines used to be a better and safer flight experience but it is on a race to become a budget airlines. Do not be scammed into purchasing premium seats unless you are skinny and tall. The seats are small it is not a premium or business class seat. It is certainly not a first class seat. Flight out of Anchorage was crowded like a bus in the sky. read more

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Pete H.

9 years ago

When you're flying from Florida to Alaska, you are in for a looooong day of travel. 6 hour flight to Seattle and then a 4-hr flight to Anchorage. Now, imagine that trip with your kids in tow. I want to give Alaska Airlines credit for getting everything right. Both flights left on time and arrived early. Service in flight was stellar. They had tablets and movies to keep the kids entertained. I fly Alaska airlines somewhat regularly, but I only thought to write a review this time because of the awful experience I had on Southwest Airlines a week earlier. Don't take the good companies for granted! read more

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Allie T.

Elite 23

283

277

109

7 years ago

What a horrible experience flying home from our epic family trip of 10. Nine returning to Lax, aboard ft 150x departing Anchorage, Alaska 8/17/2019 @ 11:30 pm. Never did any staff member call upon one of our seats before departure to ask us to give this seat up so another party of three could sit together ( mother and two children approx ages between 9-12 yrs old). It is customary to inquire and make compensation to help Alaskan Airline to accommodate others. Instead, while boarding, one of our boarding pass was assigned a different seat, away from one of our children. What makes it alright for Alaskan Airline to determine which family is more important ? We paid for our assigned seats over 7 months ago. Discrimination is on the tip of my tongue. Or simply, you didn't feel it was necessary to do what's usually customary in the airline industry: use the loud speaker and call upon the seat and ask permission to change seat assignment with a compensation voucher. Were you ( Alaskan Airline) betting on " timing is the essence" that we wouldn't be offended with this surprise switch? We would keep quiet and accept this ridiculous action? After making our case with the flight attendant, she called the supervisor to handle our disgruntle. She promised us a sizable voucher and it would be addressed in an email. Let's hope they follow through before we see them in court for discrimination. In addition to our experience, the temperature was so cold- everyone on board were commenting about it. Truly, it's an Alaskan experience, bringing the shivering cold back home to California. Landing was a bit bouncy. Think twice before you decide to fly with Alaskan Airline. read more

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Casey W.

5 years ago

Great flights! I believe I left my wallet on the flight back from Manzanillo Casey Williams 303 523 1540 read more

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Ann S.

7 years ago

Bar none, great experience on every trip on Alaska Air. Even when delays are beyond their control they ensured our safety, comfort and convenience. What more can you ask from Airline Professionals, truly will not fly with any other carrier except my military US Air Force where not we're one way trips and I jumped out- by choice!!! Thank you Alaska. read more

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Jiri S.

9 years ago

Got to fly Alaska Air on a redeye from PHX and, although nothing amazing happened, we were in on time, departed on schedule, my luggage didn't get lost, stolen, or damaged, and I got two free sodas while on board. Now, for the not so good part: seating is made for midgets or people shorter than 5'5" and weighing less than 150 lbs. Awful seats, worn and hard, like a life-long habit. Sucks to be me, because I'm taller than 6' and I weigh over 200 lbs. Bottom line: recommended for small people, short folks and those who don't mind spending time on a park bench. Otherwise, make sure you understand how the die are cast, or caveat emptor. read more

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Kyrsten G.

4 years ago

TRASH don't ever fly with them!! Not only was I forced to pay 30$ to check a bag when everyone else had the same size and bigger bags and they were not made to check them or pay to check them. But my flight was OVER AN HOUR LATE!!!! They didn't even tell anyone until I asked them and then I was told I could not go and vape even after waiting 3.5 hours in the airport for the plan to show up. I can not believe how rude the people working were. I will absolutely NEVER fly Alaska EVER again. Does not help that they tried to make me check my carry on when everyone before me had 2 bags with them. Absolutely can not believe this airline, how they are still in business is beyond me. read more

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Mina M.

Elite 21

251

114

272

10 years ago

I love this airline most the time. They offer their Club 49 members 2 free checked bags, travel now discounts and weekly fare specials. If you have the Bank of America Alaska Airlines credit card they offer you can get double miles on all purchases. Their mile travel is pretty fair and I have yet to find dates that don't work, although at times the miles you need can be hefty for travel. Their flights are generally on time. I do wish they would upgrade the inside of all their planes with power seats (for gadgets to plug in). They do for most travel going outside of Alaska but not all. They need to in this day and age, so that's my biggest complaint. You can order your food online now and pay on the plane which is nice, this guarantees you get your food! Great Airlines for the buck! read more

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Paula S.

5 years ago

I'm sorry we paid for first class. We thought first class meant just that. There were only 12 people in the first class section. The flight attendants were so busy gossiping in the kitchen area they rarely looked to see if anyone needed anything. Someone's child kept running up and down the aisle screaming, people were constantly coming in the first class section asking for things and using the restroom because it was closer. We never fly first class but because this was a special trip we thought it would be relaxing and enjoyable. What a waste of hard-earned money. read more

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Mary Kate L.

5 years ago

My second time flying with Alaska airlines never again both times the plane was so hot it was Incase the air don't work untill your about to take off the staff was not at all friendly just a bad experience would give no starts if I could when your forced to wear a Mask for a six hour flight they should turn on the AC read more

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Glen Y.

165

178

5 years ago

My daughter was checking in for her flight tonight and was running late due to checking in our dog on her first flight. The ticket agent told my daughter that she will not make the flight, which added to her already stressful situation of checking in for the flight. The flight was busy with long lines. I did my best to try to calm my daughter down when she called me her down as she suffers from anxiety and she was very close to an anxiety attack. She had to wait at the long lines at TSA then run to her gate. She eventually made the flight, no thanks to the ticket agent which increased her stress and was negative in the process. Ticket Agents should never say things like "your not going to make the flight" to any passengers trying to check in. If I had the employees name, I would make a complaint and suggest better service during check in. Come on Alaska Airlines you can do better than that. read more

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Jason C.

Elite 21

349

560

931

11 years ago

I never thought I would be extremely pleased with a US based airline. We all know the horrible airline stories and how the airlines do not care at all for the customers. Yes they engage in fancy marketing campaigns, yes they try to lure you in with cheap tickets and nickel and dime you for everything they provide, but at the end of the day...Delta, American, United, US Air...I don't see a difference in any of them. They constantly devalue their miles, make it impossible to redeem for air tickets, reduce complimentary offerings, and in general...make my life as a traveler more miserable every year. I'm disappointed in all of them and especially their service. As much as I like JetBlue, Alaskan Airlines is absolutely fantastic. Besides the great service, the airlines actually took time to think things through with comfort. The chairs are thin and ergonomically designed so that it provides additional legroom and comfort. Unlike other airline seats, the headrest doesn't stick out like a car seat, which is incredibly important for comfort on a long flight. The headrest is a 6 way headrest, which tilts forward and in reverse in 6-ways to maximize comfort. The headrest area is thin and maximizes space between you and the seat in front of you because it doesn't have an integrated screen. For movie viewing, the airline offers complimentary tablets (yes you need to return them at the end of the flight) that latch onto the seat in front of you (or you can put it on your table or lap). They offer a ton of movies/documentaries for free and have newer movies that you can view for a fee. In addition, the airline offers in flight wifi (pretty expensive) for those who need to use the service. Cheaper data offerings are available such as texting services in the air for $2.95 for the duration of the flight. The most important amenity you get are USB ports and 110V outlets in every seat. This has been one of my biggest pet peeves with airlines. Only a few airlines have these and the few that have them have them in a central spot that needs to shared (e.g. middle seat) which makes it almost intrusive to other passengers when you need to share the outlet. Most travelers use tablets and computers on their flight. Is it really too much to ask for these amenities on flights? Alaskan Airlines product/service managers seem to have a good handle on things that are important to customers. For going to Hawaii, I'll let you in on a little secret. Alaskan Airlines credit card holders receive a companion ticket for $99 + tax. Yes, this includes Hawaii. Effectively, this makes it the cheapest paid flight to Hawaii for 2 and you get full mileage credit for both passengers. I've had a wonderful time flying on Alaska Air and would be more than ecstatic to use them for my travels in the future! read more

Alaska Airlines - Personal outlet and USB ports. Notice that it can accommodate international chargers. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - Lack of integrated screens make seats thin. They give tablets instead. - Airlines Near Me - Anchorage, Arkansas

Alaska Airlines - Description of chair design. - Airlines Near Me - Anchorage, Arkansas

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dee v.

17 years ago

1440 miles from anchorage to seattle... $400 to $900 1400 miles from seattle to las vegas... $129 1512 miles from seattle to san jose... $89 this airline is holding the people of alaska hostage and using the extra cash they get from alaskans to subsudize the other routes. they got half the airport at the TED, yet they act like assholes, $15 dollars for the first bag $25 for the second and the price goes up. nothing over 50 lbs. cramped planes, packed planes, screaming babies on planes. old airline attendance, with bad 'tudes. nazisque, they use 737 and fly 25 times a day when they can use 747, 757, 767, 777, or a 787, and fly ten times a day, but no they use these tiny bullshit 737. they serve the worst snacks and the digi players only work half the time. try getting an upgrade and you are pissing in the wind. now they have increase the amount of miles needed to get a free fare. what my option... drive for three days to get to seattle. when a new airline moves into town they lower the price till they run them out then they triple the new cost till they make up for lost revenue. read more

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Virgo M.

217

812

17 years ago

$58.00 one way fares from OAK to SEA and back?!?!?! Plus all the things Heather and JAC said...nice all the way around. I think I saw Russia from my window seat too. You Betcha! read more

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Michela I.

Elite 17

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124

283

10 years ago

#iflyalaska Not only do they have some of the best travel deals. But their codeshare partnership with big buck airlines like Delta and American allow for travelers to quickly accumulate miles. I mean what other airlines allow you to spend only 12k miles for a 'free' one way flight. Hint: there is no other one. Customer service with them is awesome: through the phone, at the counter, on the ramp, even when bags don't make it to their final destination with their passengers - I personally know they deliver them to your door! De-boarding from one of my flights, they had handed all of their passengers a goodie bag with an Alaska Air personal phone charger, chocolate and meat seasoning from a local Pikes Peak shop, and complimentary discount on an upcoming flight. They occasionally have a snack cart that does come around - typically I see it when there are airline delays. Still some of the nicest crews of people I have ever met. For airline food selection, they also beat their competitors. Remember to order your Mai Tai if you are flying to Hawaii. All in all, their quality is worth it. read more

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Heather L M.

Elite 11

162

238

18 years ago

Yay, I'm the first to review! Alaska Airlines definitely tops out as one of my favorite airlines, along with Southwest and Continental. The reasons? 1. Leather seats. For some reason, they seem much more hygienic to me than cloth. Maybe because they can be wiped down. Whether or not they actually are is a question I don't want to think about. 2. Fun and super nice flight attendants, much like Southwest. 4. Jones soda! The only soda they serve is an all natural, high fructose corn syrup free soda! How awesome! And the food they sell is also healthy. The only downside is I can't really fly them too often since I don't live in Alaska!! read more

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steve a.

14 years ago

Alaska has great on time departure statistics and a friendly crew and gate staff. Have flown this airline for 2 decades. So why only 3 stars. Alaska flys some of the oldest planes in the air and it shows. I mean really these cabins are pretty dirty and beat up. Seriously they need to refurbish and clean these planes better. Also it is pretty clear that Alaska subsidizes its cheap fares in the continental USA on the backs of Alaskans. Seriously $150 from Seattle to Hawaii but $600 from Alaska to Seattle. Not cool Alaska airlines. You should really figure out a way to treat Alaskans better. read more

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Page 3 of 6

5000 W International Airport Rd
Anchorage, AR 99502
Directions
(800) 252-7522
Call Now
Visit Website
https://www.alaskaair.com

Hours

What time does Alaska Airlines open?

Alaska Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Alaska Airlines close?

Alaska Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun Open 24 hours

Other Amenities

Does Alaska Airlines have free WiFi?

Yes, Alaska Airlines has free WiFi.

From the Business

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Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area. It is the fifth-largest airline in North America when measured by scheduled passengers carried.

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“I flew Alaska Airlines a few times during my trip to Alaska, first from Juneau to Anchorage and then Anchorage to Boston.”

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United Airlines

1.3(21 reviews)

Customer service at kiosk and check in gates. Luis ..who…read morerefused to give last name was rude and trying to remove my family from first class premier line. I would not use united in the future one of the worst airlines for Customer service and plane quality. Half the kiosk kept malfunctioning and staff is not making the process any easier.

Flew United from Pittsburgh to Anchorage through Dulles First Class but their idea of First Class…read moreon the first segment was nowhere close to our expectations. The 737 was old, with no seat features. No USB, no screen, no nothing. It was transportation PLAIN and simple. It was operated on schedule hence the extra star.

Slow :-)

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Boarding

Delta Air Lines

2.3(27 reviews)

Alaska, I love you and in the case of Delta I have to say the same…read more.. Its all good here. Great gate agents, now in B concourse and generally always on time. I get a kick out of the mass of humanity that accumulates in preparation for red-eye flights in and out of ANC. Most of the year, Delta's flights out of ANC depart around 1am immediately following a flight arrival...the terminals are like half way houses for travelers, tourists and other wandering sorts who find themselves out of their hotel or home at a time when they are normally expecting to be asleep. Delta does a good job of keeping the chaos to a minimum, getting the planes loaded and in and out on time. However, there was that one time that a complete drunk made it on board and passed out in an emergency exit row...that was almost comical to watch the flight crew coerse him out of his seat so that a competant individual could man the emergency exit in the event of an emergency. I wanted to beat the idiot sensless but he was already there so why waste the energy, right? These are Delta jets here too so no small planes and generally great on-board service. The flight attendants keep liquored up in the front and sufficiently satisfied in the back to make it through the typically 5 hour flight from ANC to the lower 48. I have flown other airlines in and out of Alaska and find that Delta gives me the best service, best opportunity to upgrade and reliable departures. Oh yah, during the peak travel season they throw in some extra day time departures too...but be prepared to pay for the atypical travel times to Alaska.

Recently I flew round trip from Anchorage, AK, to Los Angeles, with layovers in Seattle. My…read moreexperiences at the boarding gates and aboard the flights were good. However, Delta's scheduling practices and timing on the ground for arriving flights need more work. Yes, there are more air travelers in 2019, but that should not be the reason for a 35 minute delay to get to a taxi way for a flight that just landed. My inbound flight had last minute arriving gate changes that caused anxiety for flyers that had connecting flight layovers of under 60 minutes. The flight crew could do little, but meekly offered that "all flights are delayed, so you may still make your connecting flight." At my final LAX destination we had a 45 minute ground delay; we docked at a changed gate, it was 35 minutes before the plane could leave for the correct terminal.

Getting ready for Seattle!

Even the airport has a beautiful view in Alaska

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I Like the new airplanes.

Grant Aviation

3.7(16 reviews)

If you are about to fly with Grant. Do it. Book early They are the best no wonder they book up. We…read moreare having to stay longer and they are full for the next flight back and but they offer a solution and gave us our money back. That is real customer service. Could not believe how helpful and friendly.

I didn't actually fly with Grant aviation but did have a luggage snafu with another Alaska Airlines…read morepassenger- we got each others luggage and she took Grant Aviation to Kenai. They were absolutely amazing and helpful by exchanging the bags for us! So helpful, polite and quick! Should I ever need their services, I would 100% book with them!

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American Airlines

1.0(1 review)

0.0 mi

The management of this airline is abysmal. We started getting notifications of a delay about 1pm…read more After waiting at the airport all day, the flight was boarded at 1:30am (5 hours late) and we were notified the crew didn't have enough time to take us anywhere. The flight was cancelled. There was no attempt to contact me. My attempts to contact them (so far) has resulted in AA saying they are not resonsible.

Hawaiian Airlines

4.0(2 reviews)

I've traveled a lot in my life, but the customer service on Hawaiian Airlines was the absolute best…read moreso far! From the welcoming, the orchids in the restrooms, the snacks and Hawaiian music while boarding to the family friendly safety briefing.... I just enjoyed every bit of it!

Cancelled my flight and gave my seat away . When I called I got the run around . Very un carrying…read moreun willing to help .no aloha. !!

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Condor

3.0(1 review)

0.4 mi

It's a straight flight to Frankfurt on an airline that partners with AK Airlines, so I was able to…read moreuse miles to get there and back for a trip. The check-in lady, Katrina, was one of the best parts of this trip and checked in my bags through to London. Another person used a different check-in agent who didn't know or care to check bags through other airlines, even at the travelers request, and has to go through baggage claim and recheck in through security when they get to Frankfurt. Poor. The straight flight was helpful since I am not a fan of layovers or breaks in travel, and during flight this airline apparently decided to turn off the cold air so that it got blazing hot 5 hours in. It got so bad I felt anxious and had a small private panic attack. Babies were crying, my sister across the way wanted to start yelling and throwing things. Then, things got comfortable and all went well with the rest of the flight. Sister thought this was a cost saving measure. In-fight meal was a pasta, and a second snack was a burned roll with cheese. Would fly again since it's an easy step to Europe, but it's a no frills less than average airlines.

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Crazy airline using a white guy dressed as Tonto for a no smoking blurb.

Uber

2.6(16 reviews)

4.6 mi

someone stole my purse and is using my debit card for Ubereats and Uber rides before I could close…read moremy bank account. is there anything Uber can do to help me find who's using my identification? the Real Linda Lewark. I'm receiving texts from my bank about "unusual use".

Uber has removed itself completely from being responsible for their drivers conduct in any way…read more They've done this by creating a "special team" for reports of crime that takes 6-12 hours to reply to you in a chat box on their website. No phone contact at all. No contacting you. You must sit and wait for an ungodly amount of time for one of them to speak up. So there's no one to report Uber driver crimes to. The cops defer to Uber. Uber just ignores it. No justice. Today, an Uber driver rode off with my phone, refused to answer my phone or Uber support when they called to inquire about it, drove an hour out to Wasilla, and dumped it in the woods. I was one of Uber's first customers when they first started in only three cities. Today, they lost my business permanently. This was a major wake-up call to how unsafe Uber has become. I'm posting this review now so others may be aware that if your driver commits a crime against you, the police and Uber both may leave you hanging dry... and allow that driver to keep on doing to others what they were doing to you. The screenshot is what you get from Uber support if you try to report anything involving illegal activities. That's all. There is a driver named Kaitlin who gets ridiculously high while driving (to the point she can't communicate with the passenger) and won't return your phone if you leave it behind. I would highly advise avoiding rides with anyone by that name who drives a Kia Sportage with the license plate JXW941.