if I could give a zero I would. no urgency from anyone. worst part is the delays. NEVER FLY HEREread more

The worst airline company! imagine being stuck in a storm and not being able to make the scheduled…read moreflight because the hurricane is right in your city. when I called the representative was so dry and uninterested in regards to my situation and besides sounding like she didn't want to be there told me I was considered a no show and I have no options for a future credit. so not even natural disasters Are good enough for credits you should risk your life to make the flight according to them. i have their credit card and because of this will be closing it i no longer support anything they do. They stole from me basicall. BLZ7VG

As with every other traveller I think this an awful carrier. Cheap prices mean paying extra for…read moreeverything including carry on items. It is annoying to deal with endless ways to pay more Our flight going was fine. Our return flight was delayed then cancelled. We stayed all day in the airport thinking we might depart. Then at 8 pm we were taken to a basic airport hotel with no food. But promised the entire flight would depart the next day. Of course the next day we were dumped back at the airport with no assistance and had to buy a ticket on Southwest

Budget airlines - you love them or you hate them. I currently am closer to the latter after my most…read morerecent experience with Frontier Airlines flying direct from GRR to RSW. The best part of these flights is that they are direct, and that's basically where the positives end. You may think that the flights are more affordable than larger carriers, but once you add carry on bags, personal items, and select your seat, you are likely to be at the same price or even more than what you'd pay on Delta, etc. After being stranded due to missing a connecting flight last winter on Delta, Nate and I decided to try Frontier Airlines. We've flown Frontier to Austin and that was a better experience. We got a text on the day we were to fly home that our flight was significantly delayed. I checked on Google, the RSW airport site, and Flight Aware and none of them had been updated to reflect this delay. So we were stuck wondering if we should head to the airport or not. Eventually we decided to just go to the airport as 1) traffic is always terrible in the Naples area and it was pouring rain and 2) I figured since we wouldn't be able to lounge by the pool we could at least get some work done at the airport. (Forgetting that RSW is severely lacking in places to even sit, let alone get any work done.) So we headed to the airport. Frontier kept delaying the plane and the only reason given was that the incoming aircraft was delayed. It was coming from Michigan and there was no weather happening there, so we were a bit confused. It kept getting delayed longer and longer which was super annoying but what can you do? Airlines are supposed to give you meal vouchers if the delay is significant AND the delay is their fault. So of course I assume Frontier would say the delay was not their fault. They did give us $150 in airline credits but I haven't even looked to see what the stipulations are for using those. The flight itself was fine and we were in an exit row so we had plenty of leg room. They will promote their credit card and try to get you to sign up at least once during your flight which is also annoying. Plus you have to buy everything on board including water, so definitely bring your own snacks and water bottles. I will continue to fly Frontier if absolutely necessary, but it certainly isn't my first choice.

The self check in kiosk is easy to use, the employee who takes your bag is friendly and the person…read moreat the gate desk was okay. Today's flight is packed and we have a tight layover, so hopefully everything goes smoothly. Overall, I typically have a positive experience with AA.

Did anyone know that if you fly American Airlines Economy class that you do not receive mileage…read morecredit. The American way, outrageous.

Breeze representatives have a way of telling you one thing than after you check into it the…read morestatement you were told was wrong. I was charged an $89 annual fee before having the card for 1month. Told it can not be reimbursed. I wish I never applied for this card. Trying to save a few dollars on a flight caused unnecessary headaches.

So far it's just with service, travelling as a disabled person has only been frustrating to this…read morepoint. I hope they know what a electric wheel chair is....it's not a stroller! I'm now on email 11......

I booked this trip under the new system. I had no luggage, so the luggage issue did not apply on…read morethis trip. I am on the A list, so one of my bags will go at no charge. On this day, I made an in-and-out trip to St. Louis in one day. I woke up at 3 AM and headed to the airport around 4 AM for a 6 AM flight. Traffic on I-75 was interesting. Down to one lane for construction, and you must go slowly for workers' safety. The plane left on time and arrived on time. The return flight YIKES! I was scheduled for a 7:40 return flight. Then it started. Flight delays 8:47, 9:17, 9:52, 10:10, 10:16, 10:25. I arrived 2 hours early, so I was sitting in the airport for 5 hours. Then we received a gate change. We went from one end of the concours to the opposite end--a fine stretch of the legs. I only asked the desk one question: "Will the crew time out?" I was assured they would not. On the plane, we found out they had multiple issues they had to overcome. First, all the people on the plane who were going to miss their connections in St. Louis. They have to get them off the plane AND get their luggage. Very time-consuming. Yet their problems kept going. The plane had a flat tire and needed to be replaced, and all the paperwork and safety checks took longer. This was after they deplaned the passengers. I was not in a bad mood. I was a little upset, but when I heard the woes of the plane, I just chalked it up to oh well, I am retired. When I walked into the home, I had been up for 24 hours. I felt every bit of my age. P.S. The original delay was weather-related.

Flew from Grand Rapids to Fort Myers. Flew into concourse B at Midway with just enough time to grab…read moresome Garrett's popcorn. I was on standby at Midway and Southwest gave me a seat in the 7th row and checked my bag for free. Flight was quick and pleasant and arrived on time. Only downside was there was a piece of plastic in my coffee. Other than that everything was great

Even though there was a shortage of cars and we all had to wait for returned cars to come in, the…read morestaff was pleasant, calm and kind. Trying to work it out and solve problems as quickly as they could. I was extremely impressed with how they kept their cool and were friendly even in a tricky situation, great job!!

Cypress Lake location in Fort Myers. I rented a car in Dec 2025, only to find Enterprise accepted…read more700 more reservations than they had cars. Today I had attempted to resolve an issue, only to find untrained staff who continued to give me a disconnected phone number. The "NEW' manager was rude and unprofessional and was very clear he does not resolve matters before his hire date. Making a reservation means nothing to them as they will always prioritize local dealerships giving the rentals cars to those who have a car in their shop. Today that was to my advantaged, but those traveling on vacation are out in the cold as I witnesses dozens of people sent to this location from the airport because they were out of cars, and Cypress was sending people back to the Airport. No respect for being honest, just running unsuspecting customers in circles.

Amazing service. Cars are new and extremely clean. Awesome comfort and conversation. Highly…read morerecommended.

Amazing Company. We used this service twice on the way to the Hilton and then back to the airport…read more They exceeded our expectations and took the stress out of travelling. Will definitely be using them again when we return.

I get it, flying to or from Newark is a nightmare right now, but there is no need for slow,…read moredisorganization in Terminal D today. Once we got on the plane everything was fine, but come on Jet Blue-you gotta communicate better. Airport signs say one thing, the App says another, and the gate workers gave us different info as well. I don't mind flying Jet Blue, but the gate service didn't make this a great experience today. Thankfully the flight attendants were GREAT.

Extremely disappointed with the check‑in experience at RSW (Southwest Florida International…read moreAirport). My wife was flying to Indonesia on a $1.2k+ round‑trip ticket (Qatar + JetBlue) and got denied check‑in because of how her name appeared, even though she has flown many times domestically and internationally using that format. The staff member, Marvin, was dismissive and unhelpful: 1) He blocked another staffer who offered to assist us using her passport details. 2) He ignored our explanation that her ticket was booked as "Nurmalia Nurmalia" (a common workaround for single‑name travelers) and that U.S. immigration often uses "FNU" ("First Name Unknown"). His colleague later confirmed the FNU practice, but Marvin refused our explanation. He treated us like we had never flown before. My wife has flown many times both domestically in the U.S. and internationally, and has never had an issue with how she books her flight tickets. 3) Despite our calm, polite behavior, he ended the interaction by saying we should just fly with another airline, even though we already had the ticket. His behavior cost us over $1,200, and felt culturally insensitive and unprofessional. We strongly urge JetBlue to review Marvin's conduct and consider whether he should remain a front‑line representative. If you're an international traveler with a single name, be cautious, JetBlue's system and staff may not be prepared to support your situation.

The trip itself is pleasant enough, and it's a fast and efficient way to get to Key West from Ft…read more Myers. Our first experience with this years ago was not great, as the boat was full of highly intoxicated passengers, but this time around things were more subdued. However, I had an absolutely bizarre experience with the bartender "Justin" on this trip. On the return trip, I approached his bar area to buy a beer. He was actively engaged in a conversation with a man at the bar. I waited several minutes. He never made eye contact with me or acknowledge me in anyway. So, I simply went to the other bar, ordered my beer, and as I turned to walk away, "Justin" was standing right in front of me and confronted me about leaving his bar. He reprimanded me for not being patient while he was giving "good customer service" to the man he was chatting with. I was in disbelief that he would approach me in such a manner, and I turned to bartender who served me and and said "Are you actually seeing this and hearing this right now?" As "Justin" walked away after his rant, the other bartender said, "I thought you knew him and he was just joking with you at first." I said, "No, I don't know him and he wasn't joking." The bartender then concluded, "Well I guess he's just in a bitchy mood tonight." It was just really strange, and an act of aggression as far as I'm concerned for him to approach me like that. When I returned to my seat with my husband, we then obsesrved another young crew member with long beard standing on the corner of "Justin's" bar staring daggers at us as if we were somehow being problematic. I hope someone at Key West reads the reviews and checks the cameras to verify this incident. You will clearly see that I was completely ignored at his bar, and then he came over to me and got right up in my personal space to confront me. Who does that?

Good way to get from Ft Myers to Key West without the stress of the turnpike in Miami!!! Trip back…read moreprovided some outstanding pictures. Recommend for your next trip into Key West

Cute, small airport. I flew through here this week for a work trip…read more They're currently doing construction so it was kind of a long walk from my gate to baggage pickup, but not terrible. Bathrooms also had lots of stalls, which was nice. Terminal C is currently under construction so there aren't a lot of places to eat - there's a sit-down restaurant, some vending machines that give you hot and cold food (White Castle, Wow Bao, Cheesecake Factory desserts), a bagel place, a Starbucks, and that was about it (not really bad considering there's only eight gates, I suppose). Overall I liked this airport and would fly through here again if needed.

I have been using RSW for 15 years. I have over 70 check-ins, so I guess I have used this airport…read moreenough. First, when we were owners but not residents of Naples. We would fly in as often as we could. Mrs. K. came in more often than I did because she could manipulate her schedule. So we are having a major expansion of this airport. My little mind cannot figure out what they are doing, but it's going to be a huge facility when they are finished. In my opinion, the inconvenience of the expansion has been minimal. Wouldn't it be cool if we had more direct flights to Europe?