As with every other traveller I think this an awful carrier. Cheap prices mean paying extra for everything including carry on items. It is annoying to deal with endless ways to pay more Our flight going was fine. Our return flight was delayed then cancelled. We stayed all day in the airport thinking we might depart. Then at 8 pm we were taken to a basic airport hotel with no food. But promised the entire flight would depart the next day. Of course the next day we were dumped back at the airport with no assistance and had to buy a ticket on Southwest read more

Budget airlines - you love them or you hate them. I currently am closer to the latter after my most recent experience with Frontier Airlines flying direct from GRR to RSW. The best part of these flights is that they are direct, and that's basically where the positives end. You may think that the flights are more affordable than larger carriers, but once you add carry on bags, personal items, and select your seat, you are likely to be at the same price or even more than what you'd pay on Delta, etc. After being stranded due to missing a connecting flight last winter on Delta, Nate and I decided to try Frontier Airlines. We've flown Frontier to Austin and that was a better experience. We got a text on the day we were to fly home that our flight was significantly delayed. I checked on Google, the RSW airport site, and Flight Aware and none of them had been updated to reflect this delay. So we were stuck wondering if we should head to the airport or not. Eventually we decided to just go to the airport as 1) traffic is always terrible in the Naples area and it was pouring rain and 2) I figured since we wouldn't be able to lounge by the pool we could at least get some work done at the airport. (Forgetting that RSW is severely lacking in places to even sit, let alone get any work done.) So we headed to the airport. Frontier kept delaying the plane and the only reason given was that the incoming aircraft was delayed. It was coming from Michigan and there was no weather happening there, so we were a bit confused. It kept getting delayed longer and longer which was super annoying but what can you do? Airlines are supposed to give you meal vouchers if the delay is significant AND the delay is their fault. So of course I assume Frontier would say the delay was not their fault. They did give us $150 in airline credits but I haven't even looked to see what the stipulations are for using those. The flight itself was fine and we were in an exit row so we had plenty of leg room. They will promote their credit card and try to get you to sign up at least once during your flight which is also annoying. Plus you have to buy everything on board including water, so definitely bring your own snacks and water bottles. I will continue to fly Frontier if absolutely necessary, but it certainly isn't my first choice. read more

Tickets are overpriced. They price gauge you. Customer service is rude and they damage your luggage. I don't even want to give them one star. I'm so disgusted with this airline. Will never travel frontier again. read more

Frontier Airlines - Damaged luggage - Airlines Near Me - Fort Myers, Florida

See all

Horrible flight from beginning to end. Very rude customer service all the way around. I saw elderly people needing help with check in and they were so rude to them. I assisted as many as I could but this is ridiculous. Many of them don't have knowledge of the phone check in and don't have an extra $25 to get help from the front counter. FRONTIER YOU MUST DO BETTER!!!! read more

Horrible airline. Made a scene saying my boyfriend's personal item was too big? Instead of paying $99, I asked if it would be possible to take some things out of his bag and put them in mine, they told me, to go to my seat, since my boarding pass was already scanned but I asked again and then they made me check my bag and take everything out? Which fit..as did his and said we would not be able to board the plane unless we pay $99. ABSOLUTE SCAM. I will never be using this airline again. I can't actually think of one positive flying with them. Very rude, terrible Absolute joke. read more

never experienced a worse customer service, except Comcast! Frontier are hands down the worst airline in the great USA. FLIGHT delays for 5 hours or longer are routin! on the flight this morning they changed to takeoff every 1/2 hour the entire day. there was zero regret! for your own stay away. they will certainly go bankrupt one of these days. read more

I would never recommend Frontier's GoWild package. It sounds great but is far from it. You can only book tickets one flight at a time. Tickets can only be purchased 24 hours before your flight. If you have a connecting flight, if you have a checked bag, you have to claim that bag, then check it in again, plus go though TSA again. I have seen whole families getting stuck at the airport because they overbooked and GoWild people can get bumped off the flight. Plus in 2024 they stopped flying out of the airport that was most near to me. Now I would have to travel by car or bus another 6+ hours to the nearest airport they fly from. read more

Wow I can't believe that a have to give them a star for this review. This is the worst treatment I've ever received from an airline and what's even more surprising is the bar has always been set pretty low. It's clear nobody cares. I booked a flight 45 days ago and went to check on status today and they have made some changes to my itinerary. So we found some changes that make their new schedule work. Ok so now they have the nerve to charge me double for the flight, even though it was their flight cancelation that caused the change. read more

I recently sent my elderly mom on a 3hr flight From FL to NY. She requires wheelchair service from the time I leave her at the airport until she is met on the other end by a family member. First I will say that everything went great from ticketing, to security, and throughout the smooth flight. My highest commendation goes to the wheelchair attendants. As soon as we got through the check-in process at ticketing, the wheelchair attendant whisked her away. FREEDOM AT LAST!!! (jk) ;-) The wheelchair attendant stayed with her the entire time until her flight boarded, taking her to grab a snack, use the restroom, etc. I was very impressed to say the least. My mom was so happy to have the attendant stay with her as well, because flying can be a confusing and frustrating process for the elderly. They boarded her first. She was lucky to have a front row window which made it very easy to board and deplane upon arrival. When the plane arrived in NY, there was another wheelchair attendant waiting for her. The attendant stayed with her all the way to the baggage claim where another family member was waiting for her. Her return flight process went just as smoothly. I give the wheelchair attendants my utmost gratitude for taking care of my mom in what could have been a very overwhelming situation. We will definitely fly Frontier again in the future. For the service we received, it was worth every penny. :-) read more

Actually a zero rating. Frontier will not let me change my November flight to a December flight. I cannot take the November flight because of hurricane Ian. This is ridiculous. I just want to change from a 10/13 to 12/19. They stated it would cost me an additional $267. Seriously? read more

I use Frontier to travel to Fort Meyers and I have to say I never had a bad experience, customer service has always s been good. If you are expecting any luxury, not!! everything is ala cart. Yes everything!! But where else can you fly to Florida from Islip LI and back for a little over one hundred dollars. I can tell you, nowhere!! Most important the fleet are all pretty new. Frontier keep up the great work and the prices down..... read more

I learned my lesson and will never fly Frontier again. Frontier cancelled my scheduled flight with little notice and they offered no help. Nothing at all. Even if they were not going to offer monetary assistance, they could have at least helped rebook, they could have distributed the names of nearby hotels with phone numbers, but nothing at all other than go to the app or online and rebook for "another day". I am warning others; the savings on Frontier can be quickly wiped out when you need to pay a premium for a last minute ticket on another airline along with a hotel after being left stranded by Frontier. Don't do it ! ! ! read more

I finally learned my lesson: "Frontier -- NEVER AGAIN." I got burned two years ago by Frontier. They charged me $80 to carry on a computer bag, THEN cancelled the flight about an hour after the scheduled departure time. There would be no more flights that week, and basically you're on your own. Good luck! It cost me $500 to get a new flight with a reputable airline. Foolishly, I came back for more. This year, they offered a non-stop flight, and (supposedly) free carry-on at a fairly low price. Well, turns out, that was a straight up lie. Priceline said it's free, but when we got to the Frontier desk, they said "no, no, no... that'll be 208 dollars." Eventually we negotiated down to $104, and then the Frontier clerk helped me pay through the app, and it ended up being $65. (coming back, the app "didn't work" and it cost $79.) So add on $144 to the original price. During the flight, water costs $4, so add another $8, for a grand total of NEVER AGAIN! I flew Delta last year, and even with an annoying stopover, it's still worth it to be treated with respect and offered a few comforts. I overheard a fellow passenger say, "Frontier isn't the Walmart of airlines, it's the Dollar Store." read more

Hate hate hate this airline with a passion. Even the. Check in desk doesn't realize that you can't check in if your flight is delayed.

What a Shame airplanes are brand new they look clean but you can't fit in the seat. There is no leg room seats don't go back. They blew it who designed the planes has 41 rows to fit more people and inconvenient us.and I'm only 210 pounds imagine I was 300. read more

The employees working at the Full Service counter on March 26, 2024 were the least helpful people we have ever experienced. Our flight was canceled and we were given a mumbled explanation on what to do next. They pretty much told us we were on our own to find a new flight. We had to ask them a few more questions and we were given short answers with attitude. We found our answers from some helpful people in the Information station on the bottom level. read more

This is a terrible airline... avoid at all cost. There needs to be a class action lawsuit because of the following: if you aren't able to have some sort of smart phone they charge $25.00 for a printed boarding pass . This has to be against the laws of our country and citizens. read more

Frontier is extremely difficult to reach customer service. I tried so many times all I got was a computer. I needed to cancel or change my flight because my mother in law was very ill and was moved into hospice care. I purchased the insurance, but that was also worthless. I lost all my money. I would never recommend this airline. read more

Terrible terrible terrible. Smooth sailing through security and everything, but arriving to get home they delayed our flight to ORD by 3 hours. Then they delayed again. So what was supposed to be a 6:45 departure has now turned into a 10:30 boarding time. So I will have been here with my 7 year old from 4:30-10:30. Not good frontier. Not right. Another update. Flight was delayed until 2:30 am then cancelled. Terrible terrible to do with so many families traveling with children. Had to drive to Tampa at 3am to try and get a flight out of there since they said it would take at least two days to get us back home if we booked with frontier. Ridiculous. Thanks for the $150 voucher. Not. read more

I do not know why people complain about being charged extra for bags....Do you not realize ALL airlines charge you for baggage?? You do know this right? I mean, no one lets ya bags fly for free....it's hilarious how bent people get over this...Huh-LARIOUS!!! And if you read about it what's included before you book your flight, it tells you right then what is included and what is not...Imagine that...genius! hahaha.. Flights were great! On time, friendly servants, captain was jolly.. Can't wait to fly the tin-cans-of-the-skys again!! read more

Frontier Airlines - Airlines Near Me - Fort Myers, Florida

I bought Frontier's bundle in order to get refundability. But when I had to cancel my trip, the only option on line was a travel voucher. I had to telephone and they kept me waiting for around 15 minutes before giving me the refund. I got the refund, but I had to work at it. Beware that the promised refund is difficult to get. read more

I will never EVER fly Frontier EVER AGAIN! On our arrival, we had to fly around for an hour before landing because of a storm, then they re routes us From Ft Meyers to Tampa,l. At first they were going to shuttle us to Ft meyers for a two hour car ride. But they were able to get us back in the air to go back to Ft meyers. But the real issue is we were on our way to the airport via u we, when they just CANCELLED our flight! With nothing "they can do", just rescheduling our flight for the next day, no offers for lodging or reimbursement for Uber rides. The next day, we sit and wait to board, for them to now tell us the plane is OUT OF SERVICE!!! They'd TWO cancellations in TWO days, with NOTHING THEY CAN DO FOR US!!!! I am now on day two with no no medications and missing yet another day of wages and I have two kids at home!!!! FRONTIER AIRLINES ARE VERY HORRIBLE. AND SONT CARE ABOUT THEIR PASSENGERS OR CUSTOMERS. read more

the worst airline. They nickel and dime you to the poorhouse and make up rules as they go along. I was charged $158 extra at the airport because they couldn't find my checked bag payment and they decided my personal item was a carry-on even though it fit in their "check the size" box. I had no choice but to pay it so I could get home even though I knew it was completely wrong. trying to handle it after the fact was futile. customer service is handled abroad so I could barely understand them. wouldn't have mattered though. they read from a script that basically was a dead end. spare yourself the money, time, and grief. fly another airlin. read more

First time flying with them today. Pleasantly surprised. Cheapest price, although everything is al a carte. But that's ok. You just have to be prepared. Luggage charges are similar to other airlines. Carry on vs personal item, the personal item is very generous so it might be all you need. Airplane was clean, plane and simple but clean and the seatbelt was one of the biggest which is nice. I'm not huge but some airlines strangle you, not these. Grab your drink before you board and you won't need to buy something on the plane. But if you do the choices are more thank just what you find on other airlines you just have to pay. The flight was good and the staff very nice. No complaints would definitely fly with them again. read more

This has got to be the worst airline in history. When I arrived I was a few minutes late to get my boarding pass. I don't check my email all the time so I didn't know that I could do an E check in so I was talking to two young ladies, that were really trying to get a supervisor down there to get me and my two daughters young daughters are boarding passes during this time a girl I'm gonna say a girl came out from the back. She was one of the staff that works there her name is Yvena. When she came up to me, she had a straight up attitude So I said to her please I'm already working with these two young ladies here And she continued to chime in very rudely A lady came from the Back and was escort To the back while doing so me a fkng white bitch. I couldn't believe that someone that works for the airline behind the counter had said that to me in front of my two little girls who were 13 n 14. After a few moments, she comes back out and I asked her. Are you coming back to call me another white bitch? And she started cursing at me and then said I will beat your effing ass Bitch My daughter chimed in and said why are you threatening my mother? And she called my 13 year year-old daughter a ho. I could not believe what had happened And also, after all of this, they charged me $260 to do a rebook For our flights in which we were going up to see my uncle because he was In the hospital and we didn't know if he was going to make it. I And 53 years old and I have never been talked to you like that from somebody who was supposed to be taken care of the Customer. I have sent a complaint in and have yet to hear back from this airline. Please, if you're looking for a cheap flight, pay the extra money and do not fly with this company. They are the most horrible airline. read more

Bought a ticket for my son to come to Ohio to join me on a trip. ALL Frontier flights were canceled to Ohio from Fort MEYERS today. Tried to get a flight on another airline and no luck doing so for today. Frontier offered to give a voucher for what I paid plus $100 but only to the person the flight was for, and not transferable or good for cash. So I am out the price I paid, and my son will NEVER fly on Frontier again. In other words, Frontier screwed me and I never even got a kiss. read more

Ok, 50 minutes since landing at ft. Myers airport 1. No luggage (the entire flight is waiting at the carousel. 2. No rep to be found. 3. No baggage office. 4. No announcement of any kind. Ridiculous! read more

I so despise writing one or two star reviews. So I decided that you can read this review and decide for yourself. What I experienced on my latest flight to Chicago via Frontier airlines was to say the least interesting. I booked F9 flight 1317 on Feb 15th. I was to take off at 7:45pm and land at 9:45pm. This did not happen. We had a huge delay as the plane was two hours late in arriving from Chicago. We were told weather and mechanical. I have an app that can track the airplane and I discovered it was two hours late as far back as the 14th of Feb. So the plane gets in two hours late they unload and load us. While were were on the plane they told us they need to have a mechanic sign off on the repairs. So we waited almost an hour for the paperwork to be signed off. Don't misunderstand I want a safe plane and this really did not bother me. So we take off and head towards Chicago. We land at 12:30am central time which is 1:30am body time. We taxi to the gate and we are put on hold. We are told there is no gate available at 12:30am and we must wait for the plane at the gate to move. Of course they had a mechanical issue and we had to wait for that to be resolved before we could get to the gate. Finally the other flight clears the gate and we are ready to deplane. Oh no not yet as there is no personnel at the gate to support us. Now you are asking yourself the same question I am. There was personnel to get the other plane out of the gate where did they go? So after another wait we finally got off the plane a full four hours late. This is not the first time I have had problems with Frontier. One time they cancelled the flight because the crew timed out and could not fly. read more

My experience was in Denver, CO at the Frontier gate. Had a Samsonite "personal item bag" specifically with measurements from Frontier and have used it on their flights for past 4 years without issues. Last week agent said it was too big and charged me $100.00 at the gate. Very frustrated and dissapointed. Hope I do not have to fly Frontier again. Their sky's are NOT very friendly!! read more

So my mom and I wanted to give the airlines a 2.5 stars review but that's not an option on Yelp. It was our first time flying this airline, but we didn't expect the mess of a situation we were put in. A flight from Fort Myers to Albany was listed as "on time" but was delayed multiple times throughout the afternoon. Other travelers talked about how the airline never runs on time and flights are often cancelled. There came a point when the airline assistant disappeared so travelers had no idea if the flight was cancelled. Travelers were incredibly frustrated with the lack of communication. A 11:17 am boarding time ended up becoming a 3:30 pm boarding time. The kinks were worked out by the airline eventually and we arrived to our destination 3 hours later. We were also offered a small credit for a future flight if we chose to use Frontier again via email. The direct flight was a plus, but I prefer JetBlue or Southwest when a direct flight option is available, even when it's more expensive. read more

This was my first time flying Frontier and I'll tell you what, there was one thing after another today with our flight. It all actually started yesterday when I couldn't check in on the website. It wouldn't let me finish checking in no matter how many times I reloaded the page, closed it out, opened it back up and I tried several times before deciding to just check in when we got to the airport. We got to our gate 2 hours early only to be told when we tried to board that my husbands seat was broken and they were going to find him another flight. We got lucky and despite the plane being full, made it on. Once we finally got on we were asked to change seats and get split up, which we agreed to and actually got a free drink out of it. Thank God for their staff! They were great, airline just functions poorly. Also, they don't have wine? That's a problem, obviously. Then we get to the airport and our bag claim area changed 7 times before our flight was nowhere to be found on the screens and left us all standing there confused not knowing where to go. They couldn't locate a whole plane's worth of bags? I'm not sure this is a fault of Frontier or Fort Meyer's Airport. After an hour of that we finally got our bags. If I can help it, I will never fly this airline again. read more

I fly this airline once a month for the past 2 years. It's getting worse and this is my last trip with them. I am switching to Allegiant for the first time I had to pay $40 for a carry on seriously people SERIOUSLY! The flight attendants are all mean and rude. They bitch and moan and talk about the passengers. I was in the last row and heard everything. Flight was so turbulent people were screaming and they didn't care to console them read more

I booked my first one way Frontier flight a couple of months ago, and my first impression thus far is not a good one. I'm loyal to Delta, but I decided to try Frontier this time around. I purchased the ticket on Expedia and arrived at the airport only to find that my flight was delayed by 2 hours (I received no e-mail, call, or text to tell me about this), I was charged $45.00 for a one way baggage fee, $14.00 for booking fees (why)? And I was charged $29.20 for some unnamed fee. The grand total not including the ticket cost was $88.20. I have to say, I won't be using this airline again. The customer service is terrible and the fees are unreasonable. I am very disappointed by this entire experience. 1 hour later, I am told the flight is again delayed. From 8:20 to after 10. read more

So easy breezy at this gem of a travel hub, beats Tampa any day. Flying back to NY today for 19 dollars! How does one beat that ! It's clean and quiet, hate JFK. read more

See all

Dried gum on both sides!!! Very impressive. Along with lots of chunckage on the floor and all over the seats. Sticky trays and grimey head rests. Wouldn't this be fun! You should fly Frontier! NOT! read more

See all

Unable to use online app to check in and print boarding pass. After 45 minutes trying different paths to check in I had to call support for assistance to check in and print boarding pass. Frontier agent advises they're unable to allow on line check in and need to do it at he airport. Unbelievable can't support customer check in with on line application. read more

Had a great trip and oh my goodness talk about cheap tickets $74 round trip! I'll definitely fly with them again. Seats are tight on all planes. read more

First our flight was delayed for 2 hours due to the toilet not working. We finally board, and were flying for 30 minutes when they announced that the toilets weren't working again so they turned the airplane around and grounded us in Fort Myer. They cancelled the flight, we stood in line for an hour and all they gave us was a piece of paper with instructions on how to book a flight with another airline OURSELVES. They didn't even try to help us find a way home. There were NO flights going to Cincinnati or the vicinity so we were stuck at the airport...having to find transportation, a place to stay and a flight. Horrible customer service. Do yourself a favor and use a reputable airline. It'll cost more for the ticket, but you won't have the hassle and headache of dealing with Frontier. read more

Overbooked their flight by six people and even though my family had tickets with seat assignments they tried to bump us from the flight and wait 24 hours for the next. Worst airline experience ever - worst website, check-in process, boarding process, and a rude, horrible gate agent. Even ran out of ice from the refreshment cart during the flight. None of the staff took responsibility for anything but just blamed "Frontier" the whole time. read more

Do not fly this airline!!!! Nothing bad about the flight crew but after they delayed my flight for 8 hours they canceled it. Called so called customer service. On hold for over an hour I was told the next flight they could get me on was 4 days from now. I had to book a different airline and get a rental car just so I could get back home. They also told me they will not reimburse the cost of the other ticket or rental car. I am planning on making a formal complaint with the FAA and finding a passenger advocate to try and get some of my money back. They also told me the cancelation was do to weather and all the flights out of Trenton were canceled but when I checked later the website said the other flight had arrived at its destination. Again they do not care about you so do not fly with them!!!!! read more