if I could give a zero I would. no urgency from anyone. worst part is the delays. NEVER FLY HEREread more

The worst airline company! imagine being stuck in a storm and not being able to make the scheduled…read moreflight because the hurricane is right in your city. when I called the representative was so dry and uninterested in regards to my situation and besides sounding like she didn't want to be there told me I was considered a no show and I have no options for a future credit. so not even natural disasters Are good enough for credits you should risk your life to make the flight according to them. i have their credit card and because of this will be closing it i no longer support anything they do. They stole from me basicall. BLZ7VG

Bottom Line: Its' relatively quick but if you're on the first flight of the day... best of luck…read moresince there is usually only one person on duty. There are self-check in kiosks, which are helpful. This location in Fort Myers Beach is nice and its currently located next to its One-World Alliance partner: American Airlines.

Smooth flying round trip, paid premium for "better seats" and priority boarding worth it. On the…read moretrip home flight attendant was ride but I guess nothing is perfect. All around good experience.

As with every other traveller I think this an awful carrier. Cheap prices mean paying extra for…read moreeverything including carry on items. It is annoying to deal with endless ways to pay more Our flight going was fine. Our return flight was delayed then cancelled. We stayed all day in the airport thinking we might depart. Then at 8 pm we were taken to a basic airport hotel with no food. But promised the entire flight would depart the next day. Of course the next day we were dumped back at the airport with no assistance and had to buy a ticket on Southwest

Tickets are overpriced. They price gauge you. Customer service is rude and they damage your…read moreluggage. I don't even want to give them one star. I'm so disgusted with this airline. Will never travel frontier again.

The plane ride was very good not much turbulence, great food and service first class has a lot of…read moreroom. My son got three Dr peppers. FUN! Rita our flight attendant is the

Can't rate it cause I would do less than zero and they don't allow it. So was forced to put 1 star…read more But it's negative 3 stars. The worst major air carrier in the us and possibly the world! I've never been treated so bad. Had so many delays. Flights that left hours after us made it to the same destination before we did. We were not a priority. We can start by the fact that they had a broken door for 2 days and thought it would be fixed as flight attendants stated the dangers of it. Should have just been a new plane and that should have been fully fixed. The pilot even stated that he almost said no but they assured him it would be functioning. Major blunder on American Airlines. Flight scheduled to leave at 7:37 am. And didn't leave till after 12 pm. All while knowing and didn't inform anyone prior to their arrival. They forced us to spend money in their airports and be the cheap airliner you would expect that changed you for a carry on. But no, this is "AMERICAN". Such a joke. They gave a $12 voucher for food at the airport "only in Miami" and good for only one day. and no alcohol. So what does that do? Makes us spend more money cause we are starving due to their negligence. So they pushed more money out of us all the while making us delayed for other flights, family obligations, jobs and work, etc. with zero care for their client. This is just today. You will be seeing the other negligence in making us wait on a tarmac for 3 hours with no ac on the next review. This company is bad and isn't trying to be better. They care more about dollars than you in the seats. Remember that the next time you choose an air carrier. Don't CHOOSE American. Zero zero positive for anyone to choose them.

I booked this trip under the new system. I had no luggage, so the luggage issue did not apply on…read morethis trip. I am on the A list, so one of my bags will go at no charge. On this day, I made an in-and-out trip to St. Louis in one day. I woke up at 3 AM and headed to the airport around 4 AM for a 6 AM flight. Traffic on I-75 was interesting. Down to one lane for construction, and you must go slowly for workers' safety. The plane left on time and arrived on time. The return flight YIKES! I was scheduled for a 7:40 return flight. Then it started. Flight delays 8:47, 9:17, 9:52, 10:10, 10:16, 10:25. I arrived 2 hours early, so I was sitting in the airport for 5 hours. Then we received a gate change. We went from one end of the concours to the opposite end--a fine stretch of the legs. I only asked the desk one question: "Will the crew time out?" I was assured they would not. On the plane, we found out they had multiple issues they had to overcome. First, all the people on the plane who were going to miss their connections in St. Louis. They have to get them off the plane AND get their luggage. Very time-consuming. Yet their problems kept going. The plane had a flat tire and needed to be replaced, and all the paperwork and safety checks took longer. This was after they deplaned the passengers. I was not in a bad mood. I was a little upset, but when I heard the woes of the plane, I just chalked it up to oh well, I am retired. When I walked into the home, I had been up for 24 hours. I felt every bit of my age. P.S. The original delay was weather-related.

Flew from Grand Rapids to Fort Myers. Flew into concourse B at Midway with just enough time to grab…read moresome Garrett's popcorn. I was on standby at Midway and Southwest gave me a seat in the 7th row and checked my bag for free. Flight was quick and pleasant and arrived on time. Only downside was there was a piece of plastic in my coffee. Other than that everything was great

Even though there was a shortage of cars and we all had to wait for returned cars to come in, the…read morestaff was pleasant, calm and kind. Trying to work it out and solve problems as quickly as they could. I was extremely impressed with how they kept their cool and were friendly even in a tricky situation, great job!!

Cypress Lake location in Fort Myers. I rented a car in Dec 2025, only to find Enterprise accepted…read more700 more reservations than they had cars. Today I had attempted to resolve an issue, only to find untrained staff who continued to give me a disconnected phone number. The "NEW' manager was rude and unprofessional and was very clear he does not resolve matters before his hire date. Making a reservation means nothing to them as they will always prioritize local dealerships giving the rentals cars to those who have a car in their shop. Today that was to my advantaged, but those traveling on vacation are out in the cold as I witnesses dozens of people sent to this location from the airport because they were out of cars, and Cypress was sending people back to the Airport. No respect for being honest, just running unsuspecting customers in circles.

Amazing service. Cars are new and extremely clean. Awesome comfort and conversation. Highly…read morerecommended.

Amazing Company. We used this service twice on the way to the Hilton and then back to the airport…read more They exceeded our expectations and took the stress out of travelling. Will definitely be using them again when we return.

I get it, flying to or from Newark is a nightmare right now, but there is no need for slow,…read moredisorganization in Terminal D today. Once we got on the plane everything was fine, but come on Jet Blue-you gotta communicate better. Airport signs say one thing, the App says another, and the gate workers gave us different info as well. I don't mind flying Jet Blue, but the gate service didn't make this a great experience today. Thankfully the flight attendants were GREAT.

Extremely disappointed with the check‑in experience at RSW (Southwest Florida International…read moreAirport). My wife was flying to Indonesia on a $1.2k+ round‑trip ticket (Qatar + JetBlue) and got denied check‑in because of how her name appeared, even though she has flown many times domestically and internationally using that format. The staff member, Marvin, was dismissive and unhelpful: 1) He blocked another staffer who offered to assist us using her passport details. 2) He ignored our explanation that her ticket was booked as "Nurmalia Nurmalia" (a common workaround for single‑name travelers) and that U.S. immigration often uses "FNU" ("First Name Unknown"). His colleague later confirmed the FNU practice, but Marvin refused our explanation. He treated us like we had never flown before. My wife has flown many times both domestically in the U.S. and internationally, and has never had an issue with how she books her flight tickets. 3) Despite our calm, polite behavior, he ended the interaction by saying we should just fly with another airline, even though we already had the ticket. His behavior cost us over $1,200, and felt culturally insensitive and unprofessional. We strongly urge JetBlue to review Marvin's conduct and consider whether he should remain a front‑line representative. If you're an international traveler with a single name, be cautious, JetBlue's system and staff may not be prepared to support your situation.

I'd like to share feedback from a recent experience at two Key West Express locations…read more At the Fort Myers location, the parking attendants and ticket counter staff were notably discourteous -- not the experience customers expect. That said, John and the crew were outstanding: friendly, professional, and genuinely helpful. At the Key West ticket counter, I encountered a similar issue with one staff member who was dismissive when I asked a simple question (gray hair W/ pony tail) -- her own colleague acknowledged it was uncalled for. Key West Express has a strong business model and a lot to offer. Frontline staff are the face of that brand, and a few negative interactions can significantly undermine the customer experience you've worked hard to build. I'd encourage leadership to address this directly, as it's worth protecting what you have. Overall, I would take the Key West Express again for the experience and a 3hrs vs 6hr drive any day - just get dedicated employees! Lastly, I really don't understand why they have such a late departure out of Key West back to Ft Myers -- hotel check out is usually 11am ‍..... what are passengers suppose to do w/ their luggage -- beside leaving it at the hotel....

One year after taking this ferry down and one year without any new updates to the boat…read more Unfortunately on our way back up from Key West to Fort Myers beach was like sitting on a miniature Tower of Terror ride for 3 hours. Staff was literally helping escort patrons to either the bathroom or areas on the boat that may have had a "smoother ride". For those of us who tried to sleep through the rough ride, a completely belligerent loud patron spent the entire ride screaming his conversation for the entire boat to hear. I'm surprised the bartender never cut him off, this is a huge safety hazard. Again, no wifi available so we all had to suffer through the rough seas, disrespectful patrons and at the end of the ride it still took us closer to 5 hours to arrive from point-to-point.

This airport is undergoing renovations / construction. However, there is ample signage outside and…read moreinside to help guide you. In addition, there are employees positioned throughout the airport, asking what airline you're looking for and if you're tsa precheck or not. These employees were assisting people to their concourse, as they have four (A, B, C, and D). There are escalators and elevators for those who need them. I found multiple trash cans and recycle bins in the airport. There was a water waste collector right before security that I used to dump My water. The bathrooms in the airport have many stalls and were clean and spacious. The gate areas can get crowded I waited two gates away from my gate because it was a little too busy for my taste. The restaurants were open as early as 6:30am. There is no delta lounge, unfortunately. I did not have enough time to visit any of the restaurants or shops. People in the airport are friendly. I dropped something and the people behind me hollered and helped me recover my item. I saw this happening routinely through the airport- another lady dropped her jacket and someone returned it, etc. Very nice people here, honest. TSA agents were kind and efficient. This is an easy airport to catch a flight. I can't speak for parking- I returned a rental car. There's not much nearby the airport, but a few convenient stores about 2 miles away. It's a small airport, which says it's international- I wonder where they go?

I always get to the airport early. Like crazy early. But through a comedy of situations, this was…read morenot a good experience. I am not a fan. Between the airport and United, I wouldn't go out of my way to fly out of here again. United premier checkin had one couple in front of me that took over 15 min. So may issues- over weight bags, bought the wrong kind of ticket, etc. only one person for premier and one person I. Regular checkin. Going through pre-check, young kids took long. Wheel chairs going ahead, etc. Got to gate c and only 1 place to sit for food and drinks. Line so long and no chance to to sit and eat. Got upgraded, raised my hand and walked to counter but layout is such that I couldn't get through the people. Lost the upgrade. She just gave it away immediately. Not a fan of this airport for United. Suggest bringing own food and hovering upfront with everyone else no matter what.