This is a review for the DMV location at University Center on Ingra Street…read more I had to renew my Driver's License, and decided I'd go all fancy and get a Real ID, so I checked their website to see what documents I'd need, and that's where I discovered you could make an appointment. I didn't know if having an appointment would get me seen any faster, and the next available appointment was 3 days from when I booked, but that's ok, as my license doesn't expire until end of March. The emailed instructions said to check in at the information desk, or one of the kiosks. I put in my phone number as instructed in the email, and it printed out a ticket number. I rolled my eyes aggressively at it, thinking "I could have just gotten a ticket number from the regular machine" HOWEVER, the actual second the ticket was printing out, my number was actually being called at the booth. And I also got a text message too. I go to the desk, and Shiela/Sheila was super helpful. I had an eye test, I had to answer a couple of questions, provide some documents as proof of where I live, and my Legal Permanent Resident card, and that's about all she needed, despite the fact that their website told me I'd need to bring Birth Certificate, proof of name changes etc. I in fact had a big fat envelope full of stuff, "just in case" I'd rather have it and not need it, than need it and not have it. I paid my $40 and got a receipt, I think that's pretty good for Real ID. I was then directed to desk number 1 for a picture. The lady at desk number 1 was also very helpful and sweet, and she had an awesome sleeve. She checked my receipt, took my picture, even told me it was an awesome picture (I appreciate the kindness) and printed my temporary license telling me my full license card would be mailed and I'd have it in 2-3 weeks. All in all a painless experience, compared to previous visits where I've waited a very long time. Even this office seems a lot cleaner, airier, just more pleasant all round. I think back when I passed my drivers test, I took it over at the old location by Spenard. Anyway, so yeah, in and out in 15 minutes, I don't think you could beat that, so I recommend making an appointment for sure.

I got assistance through the phone, but the employee was rude. He was very condescending.read more

Helpful. The lady was very nice…read more It took 5 minutes to renewed registration! Make sure to make an appointment!

Consistently lame, these people; last year with a driver's license And earlier this year the Real…read moreID, NOW they sent me to their old Benson Boulevard location from Big Lake and then at the University Center counter they said I could have emailed and saved the trip .... next they supposedly can't confirm receipt of the email, so now I'm going to commute again for re-delivery for a written receipt to cover myself because I have been led to believe they are untrustworthy; what other state government in the free world has satellite offices that do the government's job with UMVs to supplement their inefficiencies and they fail to update their forms, simply unprecedenteded and their processes have yet to make common sense .... makes me wonder if their power-trips are legal and will hold up in Federal Court‽

If you ever need a quick and inexpensive tags, this is the place! Friendly staff to go along with…read moreit!

Of course I waited until the last day of the month to get new tags for my car- AND I couldn't stop…read moreby until 4pm so I was worried it would take forever. Not so. There were four people ahead of me in line and I was still helped and out the door in less than ten mins. I guarantee if I went to the DMV at 4pm (not sure how late the DMV is even open until) on the last day of the month I would've waited hours. The staff was so friendly and helpful and even apologized for the wait (what wait??). I paid a bit more for convenience but it is WELL worth it considering I still had a ton of errands to do after.

Have dropped packages with prepaid postage in the wall drop numerous times and every single time it…read moreis days before it starts tracking. Occasionally the items "disappear" and I have no receipt to prove it. I think things just sit there until someone feels like processing it. My business depends on how quickly I mail packages and thus I get bad reviews because of them.

I am a loyal fan of the USPS .I have always been amazed that I could put a letter in my mailbox and…read morefor about half a dollar that letter would be delivered to my friends mailbox 4,000 miles away . Six days a week I receive important and sometimes not so important mail delivered to me personally .(my mailbox) If I have a package to mail my mailman will pick it up from my home . Heck they will even give me a free box to mail it in ! They charge less that the other guys to deliver packages . Price is always important ! So many people believe our taxes pay for this service but the post office is completely self funded by the sale of their services . Yep , they get all their revenue to pay for everything from postage and other services . The USPS is so very important to each one of us is so many ways . We have the very best mail delivery service in the world . The USPS is a national treasure . The next time you see your mailman be sure and wave and give him a friendly smile !

If I could give Todd, Jackson and State Farm, a zero star I would…read more My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard.

At first they were great, but lately their office has been plagued with issues. For example, I pay…read moremy insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back.

I'm in SC and was looking for someone local who could actually help me understand what was going on…read morewith my credit. I ended up working with Tiera at Pure Freedom Advisory and I'm really glad I did. She took the time to explain what was hurting my credit and what could be challenged. I had two negative accounts on my credit report that were really affecting my score, and within about 30 days those accounts were removed. She was professional, responsive, and made the whole process easy to understand. It felt good working with someone who genuinely cares about helping people improve their credit. I definitely recommend Pure Freedom Advisory if you're in Alaska and trying to fix or improve your credit.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

We have had Pat Blakney as our insurance agent for a lot of years. She has always responded to our…read morerequests quickly, and has got us very good prices & coverage. Someone has always been in the office to answer our calls, and help with any concern. She and Kristen do a great job! I would highly recommend them as your insurance agent!