Deserves zero. Damaged transmission on AWD Subaru by towing…read moreit with wrong truck, Then Lied about it, then hung up on us. Call anyone else if you can, expecially if your car is all wheel drive.

I had to have my car moved and he tried to charge me 3 times the going rate. So had another company…read moretow it and they gave me great service at the proper price

If you want the cheapest in town this is definitely it! Great guy and really friendly. Sid is a…read morebusy man so sometimes he's hard to get ahold of but if it's something that can wait a bit there's nothing in Juneau that is compatible for price, service, and quality. I purchased some vehicles at auction and despite the icy roads or the hard turn into my driveway up hill he dropped it right where I wanted it without a complaint. This business checks all of the boxes for me.

This guy, Sid, has a heart of gold. He just likes to help people, so he tows our cars and trucks…read morefor totally cheap but does it with a smile and does a splendid job, no damages incurred, proper communication, and just all around great guy! Don't give up, keep calling this guy is sought after consistently, just give him a Chance to call you back!!

I got what I needed done well, but the communication was poor. I was told it would be done the same…read moreday but it wasn't done until the next evening. It wasn't a big deal for me because I didn't need my car but it was annoying to not know what to expect. The hours aren't always correct but using the phone number to set up an appointment works just fine. The work wasn't particularly cheap, but car stuff can be expensive so I don't think that reflects on the business.

I witnessed a woman get some gas and she put some drink cups in their garbage and the old man that…read morewas there started hollering at her to pick them out of their garbage can by the pumps. I got out of my vehicle and he told her do you think I want to dump your garbage? Do I go to your home and dump my garbage in your garbage can. I was sho led. I tried to say something because the kids in her car looked pretty scared and she was clearly as sho led as I was. He looked at me and said this isnt your business so you better shut up. I told the woman to roll her window up and ignore him. I left and did not get gas there and never will again. It's a lot different than the old owner.

I find they provide high quality work. Service is outstanding. Above the usual Juneau service and…read moregreat communication while the car is in for repair.

BE AWARE!!! do not do business with this company. My aunt should have read the reviews before she…read morewent to Dougs Auto. The part to her sedan took months, they never called to update her on the delay and her many phone calls went to voice mail. They were extremely rude to her on the phone and the front desk person was unprofessional and terse when she came in person. I wish people warned her before she chose this shop. Go elsewhere!! Juneau does not have many options, and they know it. No person should have to wait 9 months for a response.

Doug at Excel Towing came to my rescue after the local AAA shop declined to respond to my request…read morefor help with a very dead battery. He arrived in a timely manner after I spoke to him on the phone and jump-started my battery. He then explained that there could be a couple of problems with the batter and/or the alternator and gave me some useful information on how to resolve it. I greatly appreciated his help and would not hesitate to contact him again.

Efficient and right on time (scheduled tow from home to repair shop); driver was very friendly and…read moreequipment (rollback) looked in great condition.