Doug at Excel Towing came to my rescue after the local AAA shop declined to respond to my request…read morefor help with a very dead battery. He arrived in a timely manner after I spoke to him on the phone and jump-started my battery. He then explained that there could be a couple of problems with the batter and/or the alternator and gave me some useful information on how to resolve it. I greatly appreciated his help and would not hesitate to contact him again.

Efficient and right on time (scheduled tow from home to repair shop); driver was very friendly and…read moreequipment (rollback) looked in great condition.

This guy is a godsend. Twice I have brought my car to him for auto related mishaps and he has…read moredramatically improved the appearance of my car both times. He also took off some paint transference from a hit and run that wasn't in my original quote. Thanks Gordy!

Fantastic group there, always honest, pleasant and knowledgeable. Great value for the work they…read moreprovide. Highly recommend

These guys are great. Quality work at a fair price. Willing to help a guy out when he's in a jam.read more

Stay away. Don't do business with these folks. They promised a completion date and when we went…read moreto pick up it wasn't started. When they did start they lied about what was wrong with it. We towed it to another shop. The other shop confirmed what they said was bad was fine they were just trying to get a big repair bill.

I got what I needed done well, but the communication was poor. I was told it would be done the same…read moreday but it wasn't done until the next evening. It wasn't a big deal for me because I didn't need my car but it was annoying to not know what to expect. The hours aren't always correct but using the phone number to set up an appointment works just fine. The work wasn't particularly cheap, but car stuff can be expensive so I don't think that reflects on the business.

I witnessed a woman get some gas and she put some drink cups in their garbage and the old man that…read morewas there started hollering at her to pick them out of their garbage can by the pumps. I got out of my vehicle and he told her do you think I want to dump your garbage? Do I go to your home and dump my garbage in your garbage can. I was sho led. I tried to say something because the kids in her car looked pretty scared and she was clearly as sho led as I was. He looked at me and said this isnt your business so you better shut up. I told the woman to roll her window up and ignore him. I left and did not get gas there and never will again. It's a lot different than the old owner.

I bought a Jeep in Juneau, I work there and live in the lower 48. I just needed someone to do some…read morebasic stuff to it so I could get it on the ferry. I called around, most shops said no but like others this one treated me like crap on the phone and acted like it was a completely ridiculous idea that I wanted someone to work on my quote "vehicle from before the turn of the century." It's not a steam locomotive, you charge by the hour, if it's harder to work on charge more. I'm only leaving 3 stars since I didn't actually have work done by the shop so 1 feels unfair, but acting like it's hard to change the starter on a 1991 jeep Cherokee is insanity.

I call in the shop, A man named Ray picked up. I laid about 20 questions on him about a car I was…read morein the process of buying because they had done some work on it. He gave me his honest opinion about all the things I asked and I was very satisfied when the call came to an end.

This repair shop has lots of experience and knowledge. And if they're not the ones to solve the…read moreproblem, they tell you.

These guys epitomize home town care. I had a stupid moment and apparently left my dome light on…read more Came back to a dead battery but never in a million years did I suspect that was all it was. And of course I didn't have a jumper box. Had a cabbie jump it and then I drove it over to these guys, in a panic expecting the worst. (This car's alternator dumped on me within 6 months of driving it off the lot and it has always had battery drain issues so I was paranoid.) The guys at Alaska Auto Repait quickly figured out the issue and charged it up at no cost without any mocking (I was doing that for myself plenty enough). They sure made this dumb girl in distress feel a lot better and they didn't even bat an eye. I will alwaslys recommend them for their kindness and great service, which has been my experience with them two other times when I have brought it in for repairs.

Car detail was incomplete twice. Large and small over looked. Scheduling for a time to was also…read moreover looked. Then I had to reschedule both times too. When I went to pick up my car. One of the works was trying to convince me that it was a job well done. And clearly it wasn't. I calmly told them that I'm not coming back. They didn't want to calmly talk about it. So they refunded me. I also had to rent a car because they said it would take about 8 hours for times. Instead it took 4 hours. So that tells me they race through it.

Everything went smoothly, I just forgot to come back through and state as such. Everything stated…read morepreviously still stands. We will be looking to them for our next used car purchase!