If you are trying to use Kathy Fernandez to sell your home or be your realtor, don't. She was very…read morerude to my husband and I when we asked if we could see a house when our realtor was sick. She had so much attitude at the beginning of the phone call to the end. You could tell she was irritated that she had to answer our call. This experience has completely detoured us from even lookin at the house. Which is probably why the house has been on the market for 146 days. Don't go with Jack White real estate or Kathy they don't care about their customers.

I had a very bad experience with this company. Voicemail requests for returned calls never…read morehappened. It seems like this company does not care about professionalism, ethics, or honesty. If you are looking for a real estate sales agent or a property manager, my recommendation is that you hire a different company. If you go with Jack White Real Estate or Broker Gabe Stephan or his associates, you will be disappointed.

Leslie is THE BEST!! I've worked with agents in California and Alaska for both buying and selling…read more I've never worked with anyone as good as Leslie. She's incredible! I contacted her during COVID, months before I moved to Alaska. She answered me within an hour and after that, she kept in touch for months as I got ready to move. She spent a lot of time getting to know what I wanted. I arrived in the summer when the market was booming. Every agent in town was super busy, Leslie included. I knew that was happening and I had lowered my expectations. I was ready to do a lot of my own research and driving around. But Leslie had me seeing places the first weekend in town! She did a FANTASTIC job showing me places I might like. She never schmoozed me. She never tried to upsell me. Once we ran into another agent while seeing a place and he was a super schmoozy, slick kind of guy and it made me all the more grateful for Leslie's approach. When she showed me my place she said she thought I was going to like it--and sure enough, I loved it, and now it's mine. :) She knew exactly what I would love. The neighborhood, the price, the style, all of it. She remembered every little detail (for example--I wasn't interested in a townhouse or condo that didn't allow dogs). She walked me through the offer, counter-offers, loan, inspection, and more. She helped me get an early-occupy deal which I *really* wanted. When our first title company got delayed she found a new one! She didn't have to do that--it wasn't her fault the market was backed up. She would answer my texts at 10pm on Friday night, 9am Saturday, and everything in between. She knows a ton of people in Anchorage and she knows the town well. I hope to buy another place in a year or two and I wouldn't even consider using another agent!

From the owner: Looking for a Property Management Group Who Understands your need for more than a cookie cutter…read moreservice. At Alaska Boutique Realty Group we treat your property like our very own. What sets us apart? Our personalized management style—we don’t just oversee rentals, we build lasting relationships with property owners and tenants alike. From proactive maintenance to maximizing your rental income, we ensure your investment is in expert hands. Enjoy stress-free ownership with a team that’s responsive, reliable, and committed to protecting your property’s value. Experience the difference of hands-on, customized care because every property deserves a personal touch! 📞 Call us today and let’s talk about how we can help!

Selling our house while living out of state has been incredibly overwhelming, but you went above…read moreand beyond for us. Your proactive approach in managing the entire process remotely, keeping us updated on every step, and ensuring that showing and communication with potential buyers went smoothly despite the distance. Your expertise, patience and dedication made the whole process so much easier. Thank you for helping us start this new chapter. We will never forget the role you played and will be forever grateful for your service. Maraming Salamat

As I sit in the living room of our new home, it is with great pleasure that I write this…read morerecommendation for Rowena and her assistant, Erika. Our family is so pleased with our new home in Eagle River, Alaska. My husband and I grew up in this little town but moved away after high school. We are excited to return here again with our children to begin a new adventure in this beautiful house. We were actually living outside of the U.S. in Estonia when we found out we were moving back "home". We weren't even sure if we'd be able to purchase a home without physically being in the country. But Rowena and Erika made it happen for us viewing lots and lots of homes for us. Being in a different time zone was a challenge but Rowena and Erika were always quick to respond to us via email and WhatsApp. It was a pleasure to work with such a knowledgeable and professional team. We are forever grateful to Rowena, Erika and team for helping us purchase the perfect house for our family.

The inside of the condo managed by Green Tree Condominiums under Roy Briley is decent: electricity…read moreand water work, good apartment neighbors/low sound from walls, floors are mostly solid and don't creak much. The outside is atrocious... The mailboxes have been broken into and can be peeled open by hand. The "lawn" outside the doorstep is dandelions that can range in length from one inch to one foot in length. Trash is strewn about near the dumpster. Hearing gunshots is not uncommon. And don't forget your drug addict "neighbors" who live in your carport, with a TV plugged into the block heater outlets, or a shopping cart; they regularly leave you presents, like used fentanyl foil or human excrement.

Roger Briley who rides on the skirt of his dad owns Alaska Real Estate Associates. He is unwilling…read moreto resend our 2024 end of year statement! This company has ripped us off for 4 years leaving jobs half finished or not addressing tenant issues often. Charging us for work half done or not done at all. Just some photos of our property when we came back

These property managers can hardly manage a fence. They just allow their property to become…read morevandalized and destroyed and don't do anything to solve it. They enjoy it when crimes happen in the properties they manage so the values of the homes go down. They don't know anything about property or management of anything physical.

I rented 9715 Independence Dr, Unit B308, and had a very poor experience with Real Property…read moreManagement. The unit had been vacant for over 6 months prior to my move in and had not been cleaned. Despite this, per my lease agreement, I was required to hire a professional cleaner for the carpets and unit before moving out. I requested receipts or proof of cleaning from management, but they provided nothing. The unit also had no heat when I moved in, and the furnace was temporarily rigged instead of properly repaired. Later, the blower failed, taking over three months to replace. I also went about three months without a working washer and dryer, and there was visible mold on the curtains which I replaced. Keep pictures and records of everything! Maintenance requests were often canceled, and repairs required landlord approval, causing long delays. This was one of the worst rental experiences I've had. Future renters should be aware of these ongoing maintenance and management issues.

I enjoy working with the agents at Century 21. They are professional, organized, and truly care…read moreabout their clients. Their priority in every transaction is to ensure the entire home buying process is as smooth for all parties involved, and their agents are educated and up to date with what's going on in the market. I recommend Century 21 to anyone looking to do a real estate transaction!

A fantastic Real Estate company in the heart of Anchorage! Let these hard work Realtors make all of…read moreyour real estate dreams a reality!

Honest Review of Nova Property Management (Anchorage, AK)…read more I've lived here for about four months, and I want to share an honest and fair experience. Communication with the Nova office can be very difficult -- phone calls often go unanswered or you're kept on hold with no response. Some staff members, like Christopher, have been dismissive and difficult to work with. When I reported serious maintenance and safety issues, I felt ignored or spoken to in a way that was unprofessional and lacking empathy. However, the reason I'm giving 4 stars instead of 1 is because of Sally. If you ever need help from Nova, ask specifically for Sally. She is professional, respectful, and gets things done. She listens, follows through, and treats tenants like real people. If it weren't for her, I would have given this place half a star and advised others to stay away. Sally is the only person who made me feel heard and supported. She made sure repairs were completed and showed true care for tenants -- and that deserves recognition. I genuinely hope Nova understands how valuable she is to their company. In summary: Communication with management needs improvement Some staff, like Christopher (the property manager) , are dismissive and not tenant-focused Sally is the reason I stayed and the reason this review is 4 stars, not 1 Thank you, Sally -- you are the difference.

i've had an excellent experience with Nova Property Management, and a huge part of that is because…read moreof their staff. Everyone I've interacted with has been professional, friendly, and genuinely helpful. They take their time to answer questions clearly and never make you feel like an inconvenience. The team is very responsive and communicative, which makes a big difference. Whether it's emails, calls, or maintenance request, they follow through and keep you informed throughout the process. It's clear the staff is knowledgeable and actually cares about doing their job. It's refreshing to work with a property management company where the people truly make the experience positive. I would like to confidently recommend to anyone looking for a reliable, professional, and respectful property management team to look at Nova Property Management.

this company operates unethically, discriminates against disabled people and will say anything that…read morea prospective customer wants to hear to get them to pay an application fee. for example, the representative told me that I would be refunded for the payment if the owner did not select me as a renter. All was well until the agent discovered I require a seeing-eye dog for mobility. She then decided that not only was I not going to be selected, but also I was not going to get my money back as the agent had initially promised. They deliberately misrepresent the property and process to scam victims, to separate people from their money for a product that does not exist. There were multiple crimes committed in this interaction. I have saved all communications and will do anything I can to keep them from preying on more unsuspecting people.

Carrie was the first property manager we ever worked with. We had nothing but problems working with…read moreher. She was inconsistent, flaky, uncooperative, and overall just very indifferent towards us, our renters and our home. She did not serve in our best interest when managing our home. The first set of tenants signed a traditional 12 month lease. However, Carrie drew up a lease for our second set of tenants for 6 months, going month to month afterwards, and then told the tenants that we wanted them out after the 6 months was up. We were never made aware of this, did not request that at all, and did not even receive a copy of the lease agreement until we fired her in May. We threatened to go after her for being in breach of her contract in order to obtain the necessary documents to move forward with a new company. We only found out today July 26th, that the tenants were moving out of our house, after they gave us no notice at all. Carrie told them they did not have to provide any kind of notice since we knew that they were supposed to be out of the house by the end of the month and we didn't know anything about this until the new property management company called me while I was on my way to pick up my son from the sitter after work. Carrie never performed a single inspection on our property in the 15 months she managed it. She did video walkthroughs of the property but never had either set of tenants sign any kind of documentation and never provided us with any kind of report or copy of one. I did not even know who the tenants were and had to pull two of the three names off of a cashflow worksheet and threaten to message them via social media just to obtain their names and contact info. She would ignore me until I threatened her like this several times during the month of May after we gave her our 30 day notice. We had an online portal that were were supposed to be able to access all documents and tenant information when necessary, but there was nothing in our monthly statements except the generic cash flow worksheets. I know now-- having a different property management company that uses Appfolio-- how much information we were missing now that I have a comparison of what these statements are supposed to look like. Carrie did a poor job of communicating with us about anything going on with our home. I informed her when we hired her that we had never rented out our home before and needed transparency in regards to what was going on, especially since we were not physically in the state of AK. However, Carrie would tell us that something broke, and then wouldn't follow up with us and let us know if it ever got fixed. Sometimes things would be fixed immediately and other times it would be weeks or months later. One maintenance request we submitted to her upon hire did not get addressed until May and sat broken for 15 months. We had to have things fixed multiple times, she would hire handymen to do work for "discounted" rates but then things were constantly breaking. We were being charged for maintenance requests from having a maintenance worker come to our home and show the tenants simple things like how to turn on the fireplace, or replace the batteries in the smoke detector, adjusting the closet doors, or replacing closet door knobs. Things that should have been handled in between tenants. Often we would get no rent money or half of a rent check due to maintenance issues that we knew nothing about. The month we fired her we got $136. The month before that we got nothing at all. Out of $1600. Carrie would only communicate via text, citing it was the easiest way to contact her... but would not reply to messages for hours or days at a time. Sometimes even responding late at night or sending text messages about things that were broken over the weekend. Carrie would repeatedly forget our conversations, forget important information regarding our home, forget to contact me or the tenants, and then excuse her behavior by saying "didn't I tell you I have a concussion?" "Did I tell you I was in an accident and I'm having a hard time remembering things?" She did this on a regular basis. One time, I asked a question about something and she told me to stop texting her and to leave her alone. Then she started sending me screenshots of someone else who had been messaging her and told me that it was an accident and that her response was meant for someone else. Carrie was not only consistently bad at her job, but she always went our of her way to diminish my concerns as a homeowner and told me that I was high maintenance and expected too much from her by asking for clear communication regarding our home. Carrie is unprofessional, rude, and incompetent but makes you feel like you're a crazy person for expecting anything different. Filing a formal complaint with the BBB against her immediately, and possibly taking her to court for doing such a poor job.

I rented through O'Banion Real Estate and had a pretty frustrating experience primarily due to…read moreinconsistent information and lack of clear communication. The biggest issue was the pet policy. We were initially told that cats were allowed, but when we later tried to confirm and move forward, we were told otherwise. This contradiction created unnecessary stress and made planning extremely difficult. I strongly recommend getting everything in writing and not relying on verbal confirmations. As someone in the military, stability and clear communication are especially important when it comes to housing. Unfortunately, that consistency wasn't there, which made the situation more difficult than it needed to be. Toward the end of the lease, we received a non-renewal notice without any explanation, despite following the lease terms. While they may not be required to give a reason, the lack of transparency reflects poorly on how tenant relationships are handled. Move-out expectations are very strict, including mandatory professional carpet cleaning and specific vendor restrictions, which can add unexpected costs if you're not fully prepared. The property itself was okay, but the overall experience with management was disappointing. Between the inconsistent policies and communication issues, I would be cautious about renting through them and would advise future tenants to document everything carefully.

Todd is a racist and unprofessional. All he did was cuss and put down the Hispanic Person I had…read morecleaned my unit saying " Mexican should know how to clean better than this" He also charged me for Filter being in units' dryer. Yes you heard me right

This has to be the worst property management company. I called and I was hung up on. I called back…read moreto explain that he hung up on me he is rude. This is not the first time. I've had to drive to the office and talk to them because he screens calls and doesn't answer. Get a new front desk person. Personally I am not sure how they stay in business.

Terrible to work with. Disorganized, slow and poor customer service. Property manager doesn't…read morereturn calls and office staff are unhelpful. Tammy G.