Excellent stay. Friendly and helpful staff! Clean and spacious room. Good breakfast. Shuttle is on…read morea set schedule so check with front deck early if plan to use

This review is for the actual hotel. There are very few hotel options in the Juneau area, and there…read moreare even fewer options up to my standards. Haha. I stumbled across this gem on TripAdvisor. Best Western isn't a brand I'd usually gravitate toward, but this location does not disappoint. First things first, it's clean! It reminds me of a small town bed and breakfast; there's even a free breakfast included every day. The attention to detail you'd normally experience at a bed and breakfast is here. The staff is friendly, informative, and attentive. The rooms are spacious and unique. The location is super close to the airport and roughly 9 miles from downtown. I'd make this my first choice when staying in the area again.

A tourist from San Diego…read more Came her on a Wednesday night in early fall! The place was rocking! And the karyoking was non stopping! Hit this place up if you like to sing and be entertained!

While the hotel's location is excellent - right in the heart of Juneau's tourist area -…read moreunfortunately, that was the only positive aspect of our stay. The convenience of the location simply does not outweigh the poor hospitality and lack of customer care we experienced. I normally enjoy supporting small independent businesses like this one, but this stay has made me seriously rethink where I choose to spend my money going forward. Having stayed in both luxury hotels and unique properties with character, I know that basic professionalism and genuine guest care should be standard regardless of price or style. Disliked · Upon our arrival to this property we made our way to our room only to discover it was not the Family Loft with two queen beds we had specifically booked. Instead, we were given a room with one queen bed and a pull-out couch. When I returned to the front desk, I was told the booked room was occupied by a long-term tenant and unavailable. While I understand availability issues can arise, the hotel had been in direct contact with me through the booking platform's messaging system prior to our arrival and never mentioned this problem. It appeared they chose not to inform us, likely to prevent us from canceling. The pull-out couch was in poor condition, making it impossible for our adult family member to get a decent night's sleep. The queen bed was also uncomfortable, with our feet elevated in an awkward position. The window was broken and OPEN at least 2 inches. We did not expect a luxury resort, but we did expect the room type we reserved. Most concerning was the staff's response. Rather than showing empathy or offering solutions, they became defensive, blaming the booking company and stating the room had been unavailable for weeks. Since I booked December 6th, this lack of notification wasted our time and created unnecessary inconvenience. I politely requested compensation for just one night due to the inconvenience, which I believe was more than reasonable. Unfortunately, the hotel made no effort to resolve the situation or make things right despite my several follow-ups. Prospective guests should be aware: while the location may seem convenient, the poor communication, room inaccuracies, and indifferent customer service made this a frustrating experience we would not repeat. To make matters worse, the hotel was crazy loud until 3am due to the bar adjacent to the property, making rest nearly impossible. We will be visiting Juneau several times a year in the coming years with August 2026 being our next stay, sadly we cannot support this small business.

Our experience at the Best Western has been excellent from start to finish. It all began at…read morecheck-in, where we were greeted by an incredibly friendly staff that made the place feel more like a family-owned hotel than a chain. They truly couldn't have been more accommodating or pleasant to deal with. One of the highlights was the hot breakfast delivered to our room the next morning. It arrived exactly on time--down to the minute. Not knowing what to expect, we were genuinely impressed when we opened the bag - cheesy scrambled eggs, fried potatoes, biscuits and gravy, bacon and wheat toast. It turned out to be the best breakfast we had during our entire two weeks touring Alaska--which is saying something. And the fact that it was delivered right to our door made it even better. The room itself was clean and comfortable, with a very cozy bed and great pillows--always a big plus when traveling. Overall, we couldn't be more pleased with our two-night stay. I can't say enough good things about this location and would absolutely recommend it to anyone visiting the area.

Made me late/dropped me at the wrong medical place in the rain for an appointment. Were also rude…read morewhen i checked in trying to figure out my information. Also was only sort of clean, but could tell it was rushed and spots have not been touched. (bathtub was also leaking and walls are super thin, i could hear everyone and everything).

Jorgenson House is wonderful. Warm and welcoming staff, beautiful accommodations and delicious…read morefood. Nestled above Juneau's bustling downtown district, it's close enough to experience the area, but is quiet and very comfortable. A must stay in beautiful Juneau Alaska! Lisa H

Fantastic place to stay. This is the only true luxury hotel in Juneau and it's amazing…read more The food and cooking class program is also a fun addition for your stay.

This is the ONLY Marriott option in Juneau, Alaska and I had a nice stay! Located in downtown this…read more7 story hotel is not fancy or high end but has everything you need. With my elite status they gave me the top floor corner room with water view. Hotel is across the street from the water and weather was foggy so not a great view. King size bedroom was HUGE (maybe too big as the TV was so far from the bed!). Hotel internet worked fine as did Netflix. Free breakfast in the mornings from 6:30am to 9am . Nothing fancy but it is a what you would expect of a free breakfast. Would definitely come back if travels take me to the area.

This place is absolute crap. How can you be in the hospitality industry and rely on tourism but not…read moregive a crap about your guests. We stayed two nights in this 7th realm of Hell hotel. It has zero A/C and we booked the ocean view room because we wanted a good view. However, we were not told that with no A/C that the room would be 85+ degrees inside with the fans going. It was 93 degrees when we first arrived in the room. It felt better outside than inside. We had an oscillating fan and that was it. I went down the hall and took a box fan that was being used for the stairwell and put it in our room. DO NOT STAY HERE! I don't know how this is not a safety or health hazard. Marriott should be ashamed to have this as part of their line. Also, definitely DO NOT pay $20 for the breakfast buffet. It is cold eggs, lukewarm bacon and sausage and potatoes that are like rocks.

Warm, cozy and extremely friendly. Unique boutique hotel. The staff can't do enough to make you…read morehappy. We loved all the little accessories that made this inn homey.

Every time I stay here I love it even more. The customer service is always on point. They treat you…read morelike family and it's great. The jacuzzi is awesome.

Hotel was ok. Decent beds and setup. However, inconsistencies with the front staff can make or…read morebreak you with setting up transfers and giving mixed messages and wrong information. We almost missed our transfers and had to uber to the airport. Buyer beware and have a backup plan .

We were disappointed in our one-night stay here. We booked the suite - which was billed as having…read morethree beds - so our adult children would each have a bed and their own room, though one was the living room. After arriving and seeing the couch not made up we reminded the front desk that we needed the couch for one of our beds. They gave us the bedding and we had to set it up and make it ourselves. The couch was all springs without any real mattress protection, making for a very uncomfortable and disruptive night's sleep. Cleanliness, including the bathrooms, was sub-par. We didn't need to use the kitchen but if we had there weren't enough supplies to really make meals. Overall the rooms were tired and worn out. One window shade was broken. It was a warm night and there was no fan in the main bedroom, though the other two rooms had ceiling fans. Opening windows wasn't really an option as the hotel is situated at a busy street intersection, so it's pretty noisy. Windows are right on the parking lot so you need to keep the shades down most of the time. The staff was moderately helpful (see above note about couch set up) though friendly enough. Overall we'd recommend staying elsewhere.

Loved the Beachside Villa Luxury Inn !!! Was charming, cute…read moreand comfortable. Beautiful view from our room... Easy access to town and actives. Romantic hot-tub with candles and wine. Susan the inn keeper was so friendly and helpful. So much more than we expected... We will stay here again on our next visit to Juneau.

Overprice dungeon You walk in the tile is broken. The double leather recliner couch is all cracked…read moreand doesn't worker! The breakfast delivered each day was a "Costco" special even thou we filled out the form we did not receive one on our last day! The robes were thin worn out. The shower was a small RV like stall in a bathroom barely big enough for one person. The room had two small windows with the view of a falling down broken glass 1930 hanger on a metal litter beach. The place was not luxury just the price not the value !

Really nice hotel, centrally located and very friendly staff. Great early shuttle service to the…read moreairport, if needed.

After doing extensive research on lodging options in Juneau, I truly believe Aspen Suites Hotel…read morestands out as the best choice in the area. The location is incredibly convenient--just minutes from the Juneau International Airport and with easy access to all the main roads. Whether you're coming in for sightseeing, business, or outdoor activities, this hotel serves as a perfect hub. We drove by the Super 8 and the Wyndham Travel Lodge and each looked sketchy. Juneau doesn't have a wide selection of hotels, and Aspen Suites clearly sets itself apart. It was, by far, the cleanest and friendliest property we encountered. The rooms are well-maintained, and the staff does an excellent job keeping everything spotless. One of the big advantages is that the hotel offers air conditioning--something not all places in Juneau have, which can be a big plus during the warmer months. Also the Kitchenette allowed us to shop for food and save on "eating out". The hotel also features a large, clean, and well-equipped laundry room, which is incredibly useful if you're on an extended trip or coming back from Alaskan adventures in need of fresh clothes. The front desk staff was helpful and courteous, and while the building has three floors, there are elevators and multiple luggage carts available to make check-in and check-out smooth and efficient. If you're visiting Juneau, I highly recommend considering a suite at Aspen. The extra space and amenities make a big difference, especially after a day of exploring. Overall, this hotel delivers comfort, convenience, and great service--all at a very reasonable value.