**** CASH ONLY****…read more Haven't been his patient for too long. So I'll just get a review of what I think so far. The doctor is a pretty decent doctor who listens to your symptoms and sit with you while you talk and he charts. ****Big Negatives**** If you want the doctor to sign paper work for time off work or disability, don't count on it!! You'll have to PAY COPAY to visit him and just to SIGN PAPERS!! Had to do that a couple times because he wouldn't sign and his office workers told me they'll do it but didn't. They even said to come and PAY TO GET THE DOCTOR TO DO HIS JOB. ********** Lots of Chinese patients. Be prepared to wait 30+ minutes even when you have an appointment. I wouldn't go when it's in the mornings. All the elderly patients go from 9am-12pm. Be prepared to wait 1+ hour on a Monday 1 or Saturday!! Hours are a bit odd. There's a 2 hour that the whole office takes lunch so you won't be able to reach anyone or call in for anything until they reopen at 2pm. Also, some days office only open until 12pm!! Office staff are young females. Some knows mandarin some don't. The office size is small with only 14 seats waiting seats. Old looking and feeling seats. Office feels like it's really old and very cramped!

I like Doctor Hsiao but the wait time is horrendous even with appointment. Many of my visits, I had…read moreto wait for over 1 hour past my scheduled appointment time before seeing the doctor. I understand the one offs but it occurs on half of my visits.

If I could give 5 stars for Dr James Song and his back office staff, I would. But the front office…read morestaff is incredibly rude and unprofessional. Patients are coming to you with real problems, please be understanding and helpful. I don't expect amazing service from healthcare workers but I do expect decency, compassion, and competence. The front office staff has none of the 3 qualities. With that said, Dr Song was very warm and kind. His back office staff were also knowledgeable and understanding.

I am extremely disappointed with the care provided by Dr. James(Steve) Song during my family…read moremember's hospitalization. He showed very little concern for the patient's condition and overall recovery.Most importantly he did not give any explanations activity restrictions, and seek medical attention. I would not recommend Dr. Song based on our experience.

Doctor Soriano and NP Kimberly is all you need . They welcomed me and made me feel right at home…read moreand comfortable . I definitely recommend this clinic . 100/100.

Excellent staff and physician with communication and care. They took the time to listen and help me…read morewith a good plan for my health needs.

Dr Makendura has been my dr and taken care of my health for almost a year he cares so does the…read morestaff I really recommend him there not too many drs that care.

Great Office located in Hacienda Heights! Office Staff is great friendly and knowledgeable of what…read morepatients need or needs to be done. Very professional staff. Dr Makandura, Sandra and Gap are awesome. Office always clean and very welcoming.

I am writing this review after a deeply upsetting and unprofessional experience during my recent…read morefollow-up appointment. I was called in to discuss blood test results, but the appointment quickly devolved into a confrontation because I had not yet completed two routine screening tests (Mammogram and Pap test), which I delayed due to a recent family emergency. Instead of courteously discussing my situation or checking on my well-being, the doctor accused me of being uncooperative. He was visibly upset and--without any discussion--he abruptly stormed out of the room, leaving the nurse to speak to me instead. The nurse's attitude was equally dismissive. She doubled down on the accusation of non-compliance, stating I should change doctors, and added that I hadn't taken a previously prescribed medication. When I stated I had no record or notification of that prescription, she simply declared it was "not their fault" and effectively ignored my attempt to clarify a misunderstanding. The lack of care and courtesy was shocking. Patients should expect compassion and an effort to understand their individual circumstances, not to be treated like a child being reprimanded by an old-fashioned school faculty for "bad behavior." I understand now why this office has received so many negative reviews. There are many excellent, compassionate family doctors accepting new patients. I strongly advise anyone seeking respectful care to avoid this practice.

Our family had very bad experiences with the office staff and the doctor. Insensitive, rude, and…read moredon't care about the patient's need and well being. The doctor misinformed and the patient missed the treatment opportunities.

A few weeks ago, I started having some health concerns and was worried about how long it would take…read moreto get everything sorted out. A friend recommended this clinic, and I'm glad I listened. From check-in to checkout, the entire process was smooth. The staff were kind, attentive, and made me feel comfortable right away. I expected the referral process to take days, but they handled it quickly and kept me updated. When I needed medication, the prescription was sent out without delay. It's rare to find a clinic where everyone genuinely seems to care about helping patients. Their efficiency, professionalism, and friendly attitude turned what could have been a stressful situation into a very positive experience. I would definitely return and recommend them to family and friends.

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

Doctor Gu has been our family's GP for many years now. He not only brings his knowledge and…read moreexpertise to our needs - he actually personally cares about us. The office and medical staff are also invariably very polite and helpful.

I often come out of there asking why I went to see him (convenience? history? stupidity on my part?…read moreprobably all of the above). Every time I see him, I feel like I could have given a better diagnoses on myself, the only advantage he has over me is he can write prescriptions. Hence my visit today. I need a California prescription in order to see a PT because my NY one is not valid (like many others, this is just another stupid law). I tell him about my torn ACL and how I had surgery and his following question was "ACL, what is that?" ................... First question that came to mind was "really? who's the doctor here?" I understand he's no orthopedist, but really? He then pulls out a prescription pad like those they write for drugs and writes on the pad "Physical Therapy, ACL + MMR" without what kind of exercises needed or types of therapy. My visits each time with him reminds me of if SNL had a skit, it'd be about a family doctor and no matter what the problem is from a scratch in the skin, to broken bones, to people that need surgery the doctor would write a prescription for everything! Don't get me wrong he's super friendly like Robert mentioned, but that's the only reason my review was 2 stars at not 1.

He is too busy for his patients. Front desk acts like they are better than you the moment you…read morechallenge them and lose patience if they have to spend more than 2 min with you. They are also woefully outdated when it comes to technology. Who still uses fax and letters for updates. Aren't everything digital? It is 2024, not 2000. You have to call them to get any type of update but at the same time they are too busy to help you. Maybe you won't be so busy if you use modern technology or have some type of app to communicate. The nurse and aids also talk about your case loudly in the front office. Never heard of HIPAA? He may be fine for regular meds but he won't be able to help you if you have any serious illness.

My family has been going to Dr Teng for years and he has always been very good to all my family…read moremembers! This office is very busy and sometimes there is definitely a wait but the nurses and Dr Teng does provide excellent service. Their phone line sometimes are busy for half an hour and I can't get through to make an appointment. The office is very clean and Dr Teng is a very nice and patient focused doctor. I have never seen him raise his voice or get upset, super patient in answering all your questions and give you what you need, especially referrals to specialty doctors. My aunt had an eye problem and she got referred to one of the best at USC University medical center. Note this office is currently not accepting new patients as I was trying to refer one of my friends but she was turned down.