They had a descent selection of camping gear. Unlike some other Dicks that just sell clothing.read more

The sales lady was helping me in the sunglasses section of the store when a customer interrupted…read moreour conversation to announce she wanted to make a purchase. My sales lady abandoned me without saying a word . Another sales person helped my sales lady to make the sale. I'm standing there wondering what just happened. Why does it take 2 sales people to ring up a fishing pole? I was put off to say the least. I bought my sunglasses somewhere else.

Need sports wear to represent your favorite MLB, NFL, NBA team? This is probably the place to…read morestart. They generally have jerseys and shirts from the hottest players in their league (if it's not in store it's online). They have most MLB and minor league team caps in stock. Some of the more specialized caps (All Star game, 4th of July, etc) are hit and miss. Regardless, it's a good place to start.

I purchased a hat today and to wait an hour and a half to have it embroidered. Mind you this was…read moreone letter...as the manager stated as to why the quality of work was shit. I had to wait an hour and a half for what we're supposed to be a nice J in drip writing. His work ended up looking like a three-year-old sharpie attempt at best. The manager was extremely rude and unhelpful in every way. He has a nasty attitude and could care less about the work he's putting out. I would not recommend wasting your time or money...some people should just not work in customer service.

I was really impressed with the level of customer service we got at Heart & Sole Sports yesterday…read more My wife recently got a new job that requires her to be on her feet throughout most of the day and was in dire need of new shoes with great support. She went in knowing she wanted to try some Hoka's but didnt really know which ones to choose from. The sales rep spent a good amount out time with her talking through the various options. He measured her foot, analyzed the way she walked in each pair and didn't try to pressure her. She ultimately settled on Hoka Arahi's which she absolutely loves. I walked away with a new running shirt and know I'll be coming back when I'm ready for my next pair of running shoes.

My son was in search of running shoes and we walked into Heart and Sole and met Benita. Not only…read morewas she knowledgeable regarding what my son wanted, but she was kind and listened to what his needs were. She was interested in getting him the right shoe. This is truly what customer service should look like. You have a customer for life

I've visited this store on multiple occasions, and there is always an unwelcoming atmosphere. Staff…read moreare very rude and seem to purposely ignore you when you walk into the store.

Owner is horrendous! I have purchased several pairs of shoes at this store (simple transactions…read morewith employees). Today 11/30/2025 I got to meet the owner, I received a gift which someone purchased for me online. The New Balance website stated "Bring your items and packing slip or order confirmation email to any New Balance or New Balance Factory Store to immediately receive your refund. All in-store returns are free." The owner refused and said I had to return by mail as it is exactly what he would have to do, I said huh can I exchange and he said no I don't keep those shoes as they must be returned. DO NOT SHOP AT THE "JUAN TABO or ELLISON LOCATION" same owner!

New bigger location, larger in stock selection plus shoes. Everyone we came into contact with was…read morefriendly and helpful. I like the new store much better

Shout out Michael who works at this location! He was so helpful in finding my size and recommending…read morethings I was looking for. Usually when I come to this location I'm used to other team members being so cold and unwelcoming. But Michael was amazing and reminded me why I love lulu and shopping there!

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seemed to know nothing about their products, and kept looking up on a handheld , their stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! Won't be back, I see their business model now "quantity not quality". Soooo , I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

Just came to DICKS accompanying a last minute Christmas shopper (my partner). I was helping search…read morefor a very specific item/ brand/ color/ style. Unfortunately, we found the item in every size except for the specific one we needed. Then, along came Annette! I asked for her assistance and she went looking in the back and came back with extras to replenish the sizing. Except, I missed the update when my partner mentioned it was a different version of the item that we needed. Annette patiently went looking for the new item in the back. When Annette returned, she realized it was a slightly different variation than she had meant to grab. Annette left and came back every single time with a smile and offering to help us find other items. DICKS, if you're reading this, I think Annette needs a raise and/or promotion. Her willingness to go above and beyond was way more than I'm used to. Thank you Annette! DISCLAIMER: I'm not related to Annette, I've never met her before, nor did she pay me. I'm simply in NM for the first time ever. Guess I'm used to the South and Northeast

Getting back into skiing... dont expect much in the way of service these days but I was fortunate…read moreenough to run in Kaleigh. Spent 45 minuted with me explaining everything (boots, skis, etc). I didnt buy anything today but when I do need something it will be from sports systems because of Kaliegh...

Got a great deal on a used bike here during their sale. Huge selection of bikes and other gear. My…read moreguy was Travis and he was great.

I purchased a membership last year for R.E I they gave me a thirty dollar gift card. I did not…read moreknow that there was an expiration date on the gift card and I misunderstood when they explained to me. Anyway, I went in this afternoon to make a purchase.And the employee was kind enough to allow me to have a purchase discount in the same amount of the expired gift card. This store is always clean and has so much merchandise. In the very back of the store , there is a clearance rack , so be sure to check that out. All of the employees that I have had contact with have been professional and very friendly and accommodating. We will be back here for sure.

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seems to know nothing about their products, and kept looking up on a handheld stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! So I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

On Sept 22 we bought a pair of shoes here. The owner insisted on handling the credit card himself…read moreto process it. On Sept 30 charges began appearing on the card which we have not use for anything else they add up now to $500. BEWARE

The staff is extremely knowledgeable. It's the only place that I felt like they weren't just trying…read moreto sell me a pair of shoes but wanted to make sure I got the right ones for I would not buy shoes anywhere else. Your shoes also felt great. For running.

Alright, so I popped into The North Face in Albuquerque and honestly, the whole thing was kind of…read moreawkward. I was barely inside the door when this employee with a pretty unfriendly look just started hovering like security. Then, within like 10 minutes, two more employees came up and it felt way overbearing, not in a friendly way but more like they were just watching me or expecting me to do something weird. So yeah, it was kind of uncomfortable to shop there. Just a heads up if you're looking for a chill browsing experience--this wasn't it.

Ok soooo let's get the obvious out-of-the-way. This place is pricey like four dollars signs pricey…read more But that being said there are quality items, very nicely designed totally what you need for the outdoors & and those that live an active lifestyle. I don't like to shop, as a result I tend to make impulse purchases. So I saw something I liked, then I left the store, went home to seriously consider my purchase and returned the next day to scoop it up. I am pleased as punch with my purchase, it is very nice, quite versatile and I will wear it everyday LOL. I plan to return to gather up a few more items before I vacate the premises. It also helps that at the bottom of the receipt if you do the survey you will get $10 off of your next purchase how cool is that???? #verycoolindeed Very friendly staff that assisted me in my purchase. One guy selected another item that was similar to the one that I wanted as an additional suggestion. Then another staff member let me in the dressing room and was very courteous asking me to let her know if I needed any additional items. They did everything but pay for the item for me how sweet. #Melovethisplace.