Avoid at all costs. Charles is the owner, and sole…read moreproprietor of this shady establishment. I am sure that he will go "above and beyond" for you, as stated numerous times in my phone calls with him. After a week of assuring me that he had the interlock device, and day after day of excuses as to why he doesn't actually have any in stock, we finally made an appointment where he said "he/they" would be there. 10am arrives and we show up to get the device installed. CHARLES is no longer operating out of this location. So then we go to the other location as advised by the people in the shop next to his. Now at the new location, and the new people say he moved from there too. After several missed calls/texts/ and voicemails, Charles answers the phone hungover and drunk at 10:20am telling me that he just needs to shower and then he will be there. ARE YOU SERIOUS. ARE YOU MENTAL??? Who operates a business like this!? This should be all you need to know about how fun it is to deal with Charles and this "company". IF YOU SEE THE NUMBER 916-275-2292, or the name CHARLES, attached to any interlock service, just know that he's a total waste of time, and if the companies name is different than "California Ignition Interlock" it's because he constantly has to change locations and business names to avoid his awful reputation. Thanks for the huge waste of time!

Don't judge me! It's all over with now thanks to the staff at Cii and Charles the owner. They made…read moreme feel less like a degenerate and more like a human. Overall price wise and service can not be matched, albeit I hope those of you out there never need it. In my humble opinion Charles and his team made the experience as best as it could be. Not that this guy will be visiting this place again, ever. Best of luck!

This shop has literally the best manager and service, short notice no hidden fees just straight to…read morethe punch. I would highly recommend this shop for service anytime anywhere!!!! Very convenient location as well, I'm very satisfied and I can't wait to pick up my vehicle and I literally have 0 worries! THANK YOU!!!!!

Sean at secure auto in sacramento is the best. He is helpful and knowledgeable and I've had an all…read morearound good expierance every time I go in to his shop. Much appreaciated!

Just wanted to let everyone know. That this shop does a great job with installation and customer…read moreservice. Any time you need help they call back right away and make sure your taken care of. DUI is hard enough on changing your life. They help you with getting through the process and help you with the DMV. Everyone is so kind there too.

Henry and Aaron went above and beyond to help us every step of the way! Highly recommend them!read more

I went here to get the unit installed, they did an amazing job. I have also been there once for a…read morerecalibration of the device, took about 15/20minz. I will be updating this review when I go in for my service which is coming up.

From the owner: Here to help get you back on the road the quickest and easiest way without compromising your…read moredignity and privacy. Start Lock is a professional ignition interlock device "IID"/breathalyzer installation facility, with over 20 years' experience in automotive electronics, qualified to install in vehicles from the standard ignition key, hybrid & "push-to-start" systems, and other sophisticated starting systems. Contracted with the best ignition interlock manufacturer for 5 years; we are here to provide great customer service and a comfortable atmosphere for those that need our service.

I'm using Intoxalock now. Right after I signed up I noticed all these negative yelp reviews and I…read morewas really worried. I started doing some research and here's what I've found along with my experience so far. First off keep in mind that most people leaving a review here just got a dui. That means they got their cars impounded, spent a night in jail, have to take alcohol classes and quite possibly community service too along with this breathalyzer. This is an all around negative situation because they got caught drinking and driving so of course everyone's gonna be pissed. No one's coming on here to leave a review about the positive experience they had following their dui lol. I'm not angry because I got my dui like 5 years ago and I'm barely taking care of this last part now. Another thing to note is that Intoxalock is one of the bigger companies that offers this service so you'll see mostly their reviews over other companies. And as mentioned above, they'll probably be all negative reviews because everyone is going through hell right now to get through this messed up situation. Installation was easy. You can go to a local store to get it done but I decided to go through their mobile installer to get it done quicker. He showed up on time, worked quick and got the job done. The installation certificate he gave me had my name misspelled so he advised to let him get me another one with the correct spelling to avoid an issue at the dmv. He did get it but it was difficult trying to get it from him because he works for three different companies and he's the only mobile installer so it makes sense he's always busy. I just had him mail it to me at the end. No sweat there. He did try to get it to me while working. Customer service has been cool. I've called multiple times and they've answered within minutes every time. After reading the negative comments about customer service I was a little rude to the rep (yes they're in India) but quickly realized that she was cool and was actually trying to help. You can imagine that they get pissed off people calling everyday so if you're being rude with them then they will get a little rude with you. Using The device does suck lol but we did get caught drinking and driving and this is the punishment. It's not supposed to be fun. People are saying it's not safe to use while driving... it's not that serious lol. Blowing into it can take a little getting used to but as long as you pay attention on how to use it then you will be fine. If you can't drive and blow into it at the same time then you just shouldn't be driving lol. You can't use hand sanitizer or mouth wash before using it and some other stuff. Familiarize yourself with how to use it and what will cause a violation. I just got one lockout and it cost $80 + $30 to the shop that fixed it. Definitely wont do that again. Billing is ehh. They charge you extra for the sleeve on the device lol. They do add roadside assistance on there without telling you but it's only like $4 so I didn't care. If you're crying over that then just skip out on your next alcoholic drink and save that money because you're broke and shouldn't be drinking lol. Besides all these programs are designed to make you never wanna drink and drive again. So far everything is going smooth. I will update this review as time goes by.

Agree it's a shame you can not leave a zero stars. The only positive reviews are on the website and…read morethrough Trust Pilot. After recalls to them in 20 minutes and getting three different answers, I started recording the phone calls. I have three final calibrations. The first one came up with a violation that I knew could not have happened but decided to suck it up and just wait out the time. It felt like it was more energy to fight it and just to deal with than the additional time and energy to argue. With my Second final calibration, it came back compliant. However, because my drivers license had expired, they had added 45 days from the date of which I got my due license. The state of Tennessee issued for 45 days which would have ended on January 27. Customer service told me it was 49 days which would have ended on January 30. Very convenience because that is when the next buy must be billing occurred. Once again, I felt like the three extra days wasn't worth the argument and it takes the complaints to department three days to respond assuming they do respond. My final straw occurred with the third final calibration after the 45 days, that compliance reviewed back with a violation that was two months for the original violation. Fortunately, my car was in the body shop in maintenance mode. I called and got the exact time of the violation. Thing called body shop, which provided The with the timeline of the bodywork and when they were completed with it, which happened to be 30 minutes after the alleged violation occurred. I asked for a review with the state which meant I had to send a form to the company. I called back to have them. Tell me the violation of heard six minutes after the completion of the work. The problem here was that the battery was dead when I picked up the car and I a lot of body shop 15 minutes after the second time they gave me. Fortunately, I was able to pull my call from my cell phone where I had called them twice to report the problem which was there was a power interruption due to the battery. And a sync error. The customer service rep tell me that my car was successfully started 30 minutes before the battery was replaced and argued that it stayed running for a given amount of time. I had a 3 1/2 hour drive from the body shop to my home. They are keeping being about the change of the time. I was able to contact Body shop to have them send an email to me about the issue with the car, not starting that day until the battery was replaced 30 minutes after they closed, which was an hour after the violation. If you want to really be able to document your issues log into your account from a laptop or iPad and do a live chat and then screenshot the conversation. After the phone call with customer service rep. That I recorded. Four hours later, I am engaged in a live test session and was told about the two errors and when I specifically asked about the violation of tampering with the device because the camera was obstructed, I was informed it was not a violation, and the view was not a instructed because the camera was upside down and after I started the car, I turned it right side up. I have documented all of this and sent it to the state of Tennessee. Additionally, if you go to Reddit you will see that a law firm in Knoxville is engaged in a lawsuit. The Better Business Bureau has them listed with an a rating under the company that owns Intoxalock which is Consumer Safety Technology LLc. I have reported down, asking them how they have an a rating given the mention reviews between here and Reddit. People are having the same complaints. I have heard nightmares from people in person about the problems when it comes to getting this device removed. Their intention is to prolong the length of time you have this device to continue collecting bimonthly payments. They are taking advantage of people, knowing that after several months that most people cannot prove or documents, the incorrect information. Take the phone to put them on speaker and I told you this conversation or engage in live chat and the conversation. Also anytime that you blow and it comes out with a reading other than zero take a picture of it. iPhones are awesome for date and. Timestamps. One other issue, which is the original violation they came off with stated a reading that is way higher than anytime I've blown. I also documented on this day that they changed the time of the violation and included the act of violation. My car was not started. I pointed out to them that I had pictures taken before and after the violation from two different locations proving that was started and I left. They came back with the car was started later. This is something I've also documented. There needs to be another class action suit against this company. I will be contacting the law firm that I found and calling one that is local to where I live. They need to be shut down.

Norcal Interlock has made this part of my process so easy! I read so many reviews and heard all the…read morehorror stories about people using other companies for IID's, I was scared to even get one put in my car. Then I found Norcal Interlock and their reviews were actually outstanding. I called up and Henry answered and walked me through the whole process. They stayed and continue to stay in direct contact with me about everything, via text, as I preferred. I've been using them for quite a few months now and have NEVER had any issues with the device. They are fast to schedule me and get me in and out very quickly too. They always have such pleasant attitudes when I come in. They have made this process so easy and painless. Definitely don't fall for those main brand companies even if it "sounds" like they are going to give you a "better deal". I was almost drwn to another company because the price was a little cheaper... glad I read theirr reviews first. Norcals pricing is super affordable too. I would suggest Norcal Interlock to anyone and everyone that needs to have one of these things installed.

This place was one of the most unprofessional businesses I've ever…read moreused. I literally heard extremely racist language (hard r n word) from one of the employees. What made it worse was that the owner was present and didn't seem to mind.. would not recommend this place to anyone. Would actively say to stay away.