The only problem is that the guy drove up an hour late to open the door and another time they never…read moreopened.

They gave me an empty product and didn't fix it when I went back for a return…read more Don't go here.

Awesome staff and selection. I think it's the oldest smokeshop in Hayward?? Solid businessread more

Well, let me start off by saying the service is always amazing. The staff is great, always friendly…read morelaughing telling me about new products, incense torches lighters T-shirts. They have all sorts of stuff, air freshener room freshener. The selection goes on and on and on and on the value is great reasonable prices there's parking There's also a cool ass taco truck in the parking lot sell some fire food up in there. good prices are reasonable but you gotta go to twilight zone first then go check out the tacos. OK I'll add some pics later. I'll be stopping by the shop to pick up a few goodies all right until my next field trip to the twilight zone to see my favorite two workers there I gotta catch their names. I just know the lady is nice and the guy is awesome. Big ups twilight zone

I come here semi-often, good selection, friendly and attentive service, OK prices. Every experience…read moreI've had here has been positive up until today. The guy that I spoke to treated me like I was bothering him when I came in to make a purchase. Looked like he really didn't want me to be there. I gave him my phone number and he didn't give me the option to use my rewards points. 4 stars because I'm sure he's a nice guy just having an off day.

Staff is always attentive and pretty prompt! I'm always in and out of there like swimwear lol,…read morecheck this place out!

It's more than a smoke shop they have a wonderful array of jewelry, perfumes, incense and bakhor!…read moreThe gentleman who helped me was very kind and helpful and gave us great discounts on perfume cigars and much more. Will definitely be coming back this is the place to shop!

I want to give this place 5 stars, this is the 3rd time that I have come to this store. First two…read moretimes were great. Nice conversation with the people who where in the store. Got what I needed at a better then fair price, left satisfied both times, but I can't stand when a place doesn't manage their social media presence. Here on Yelp their store hours are 9:00am to 7pm. Well it's 9:35am and not a soul in sight. That's extremely frustrating to the average consumer. I wonder if they know how easy it is to at the very least put a sign up the day before saying you're not going to be open at the time you normally are going to be. I've seen two customers walk up to the store. Use profanity to express their feelings and walk off. I'm not sure if the owner understands the importance of customer service.

Amazing service and great range of selection, they'll will take care of you and looks amazing…read moreinside!

They be changing prices, trying to play the customers. When there are smoke shops selling them for…read more$19.99 for ON 7 kratom, the highest i have seen is $25 or two for $45 on the ON 7 KRATOM. I went there faithfully because they were muslims, but greed is different to me no matter what religion or race you are. Shame on them for changing prices when the market out there sells them cheaper. On the actual website for ON 7 kratom, they sell them for $19.99 to anyone, so that means if you buy them wholesale you are getting them cheaper. I waited 3 weeks and went there twice every week because i kept being lied to that they were ordered and should be there in the following days and then again the next week. I wasted gas and most of all my time just to find out they wanted to be greedy and mark up the prices. Little do they know they sell them way cheaper in other smoke shop. They lost a loyal customer only for there greed thinking people dont have other options, they are not exclusive. Then i asked the mexican cashier to call Mo and ask him to sell it for the orginal price especially knowing i came there several times in 3 weeks and being lied too everytime i got there. Respectfully knowing i came there and only specifically for that just to find out i wasted my time. Mo should have told the mexican cashier to give it to me for the price i always got it for. He knows when i would buy, i would buy minimum 5 or more. I always come there with respect, but the mexican dudes customer service sucks ass. They got too much pride and ego. they dont know me and what i have done in my life. We all got stories but i humbled down with good positive muslim characteristics. I guess some people claim islam by mouth not by actions. May Allah swt guide the brothers inshallah. There parking lot sucks too, but i would still drive all the way there because loyalty is all i know. I dont know if i will go there again but they should make a lot of changes. I use to go there when the other arabs used to own it. Never had no issues, they should talk to those people who are cashiers and dealing with customers to humble down and not to LIE.

Absolute best smoke shop in the Bay Area, I drive pretty far to come here but it's well worth it. I…read morepass about 10 other shops just to get to this one. Staff is super cool and priced well.

Went in there to try and buy a specific vape, I was told they didn't have it, then I asked what…read moreother vapes they had and they said they no vapes at all !!! What type of smoke shop doesn't carry any vapes at all ! On top of that I wanted a drink , but there was a sign saying the fridge was not working ! I wasted half of my lunch going to this dump of a place , ridiculous

Very good customer service and friendly, very fast and efficient and seemed knowledgeable about…read moretheir products

These folks are the best in the Bay Area hands down and they give you a free drink at the end…read more Highly recommend.

Great selection of eclectic figurines, cards and snacks from Japan, cool stickers, well rounded…read morewater pipe offerings and a super friendly staff always willing to help with any questions.

LOVE the new original staff shirts. I support a business that stands up for the things they believe…read morein. Already was my favorite shop, only made me fonder. Respect.