This insurance company is terrible! They never, ever return phone calls. I recently received a…read morecancellation notice on my car insurance policies, even though I had provided the information to Think Insurance before, they failed to provide it to the insurance carrier. Be sure to read the other reviews about their terrible service, they are accurate. It is shocking an insurance company would ever handle their business in such an irresponsible and unprofessional manner. I was able to quickly secure a new, competitively priced policy through AAA, it was so fast and easy! Be sure to call Brandon Caprine at AAA for insurance, he is very professional, pleasant and efficient. Brandon Caprine Insurance Agent| License Number: 4180344| Direct Sales Unit| Auto Club of Southern California| License Number: 0003259 3333 Fairview Rd. Costa Mesa CA, 92626 Caprine.Brandon@ace.aaa.com Phone: 866-841-0143 Ext: 1013697 Fax: 714-415-4904 Membership | Auto | Home | Watercraft | Personal Umbrella | Collector Car | Motorcycle

Stay away from this company. I was with them since October 2014 with my home and auto policy. I…read morehave recently closed my policies after almost 10 years with them. They set me up and I would only hear from them when it came time to renew each year. As the insurance industry went to complete crap in California, Think Insurance did not have my back at all. They sat there and watched my rates go up and up. They also sat there and did nothing as Mercury cancelled my home policy due to the age of my home, even though I provided documentation from contractors stating that my home was in good order. Think Insurance's solution was to set me up with another company that was more than double of what I originally paid. You can tell that the agents working there are just as frustrated as me. I completely blame the management who I asked to reach out to me at various times. They never did. Terrible management...terrible company. I just switched to a major insurance company and now I am saving THOUSANDS a year for much better coverage. Take the time to shop around and avoid this horrible company.

This guy told me my tags were ready i go to get them and when i get there he is instanly trying to…read morelock up and leave before i get my tags. Cmon carlos ur lacking u just lost a customer. Im taking my business to freeway insurance they are more efficient and dont waste my time

Thank you Carlos for being soo helpful in this stressful time searching for car insurance. He…read morehelped me get the lowest monthly rate. Even with my prior license suspension on my record. Great service, fast process

Horrible customer service at this agency. Especially when I can't even get a call, text or email…read moreback from the agent who I wrote my business with. In the process of changing agencies now especially since I was billed incorrectly and they have had over a month to correct this issue and yet it's still showing I owe money that I don't. I tried to give them the benefit of the doubt since I know correcting billing issues can take time BUT when I can't even get a response back from the agent it's time to get another agent who hopefully has the customer service skills to at least respond to a customer.

When California failed to protect homeowners from the threat of wildfire and they forced all of the…read moreinsurance agencies out of the state due to their policies...I was forced to go with the California Fair Plan and Bamboo Insurance. I finally sold the home; however, I have not been able to get this agency to cancel the insurance policies they set up for me through CFP and Bamboo after several attempts. I guess when they make no money on you they also will not service your account by even responding. Thank God I no longer need insurance in the state of California.

Got a quote from Eduardo & Ricky helped me get locked in. Super awesome guys and service was…read morefantastic! Had a few questions and so I called and got answers on the spot and even a call back! Keep it up guys! Forgot the woman who helped me on the phone but everyone is great.

Do not come to this location! Very unorganized and once you sign up and need assistance it is…read moreimpossible to get a hold of your agent. The price is fair, but God forbid we actually need a to make a claim we already know it will be a major issue. Look elsewhere or visit another location. UPDATE: I called the phone number listed to try and resolve our current issue and was placed on hold for 45 minutes while being transferred 4 times to 3 different "corporate associates" the final 4th transfer I was sent to a law office? What an experience it has been with this company. I have never dealt with such horrible customer service. I still have not been able to reach our agent and no other associates can help apparently only the assigned agent.

Hayward reached, via text (which I love) after I submitted a request for a quote thought the…read moreFarmer's website. My sisters recommended Farmer's and I am very glad that I did. Hayward is available via text 7 days a week. He answered all the questions that I had, walked me thought the policy and was nothing but kind, professional and polite. This is the first time I've used insurance with an agent and I would highly recommend him.

I requested many quotes from a lot of car insurance companies but Hayward was the only one to…read morereached out to me via text (no bots or automated texts) which made my experience the best. He gave me the best policy which was godsend. Hayward is available every day. I texted Hayward throughout the process where he was able to explain my policy in detail and answered every question I had. Hayward is very professional, courteous, and is always there whenever I have questions. Thank you so much for your service! I'll be sure to recommend you to my friends and family!

The customer service at Awesome Insurance is the best! I…read morealways do my auto registration renewals with them and they are super fast ! The people in the office are very nice and helpful. I highly recommend using Awesome Insurance for all of your insurance and DMV needs.

Rocio did a great job - she was fast and thorough. If you are looking for great customer service…read moreand honesty, AI is highly recommended.

Ellen K. helped my mother with her insurance and was a super big help! Speedy response, took her…read moretime to answer all of our questions until we fully understand them. She is the best!

Patty was very helpful, kind and understanding on auto insurance. every time I called her she was…read morevery informative and offered to help us to make the right decision.

Barbara is very good and professional. She is very helpful to listen to what I needed for Medicare…read moreand explained well regarding the essentials terms for Medicare. Thank You

KCAL Insurance has been serving the Los Angeles area for many years and is well known within the…read moreAsian community for its reliable and trusted service. I first worked with KCAL 15 years ago, and after recently returning, I'm genuinely impressed by the improvements and the outstanding work they continue to deliver. My agent, Lam Cheng, is highly knowledgeable about Medicaid and Covered California and has been an excellent resource. I also want to commend the KCAL management team for their strong commitment to quality control--they carefully review every negative review and take action, which impressed me. I highly recommend KCAL Insurance and Agent Lam Cheng to anyone seeking dependable insurance services. KCAL deserves FIVE Stars!

Great services, Xochitl was very informative and helpful to me when I needed assistance regarding…read morecertain plans. Was very patient with me and was very detailed. Excellent customer service.

Xochitl was so nice and helpful with getting me started with car insurance! She didn't have a…read moreproblem looking into several insurance companies to find me the best rate. Called for a quote and was insured in the same day! Thank you so much Xochitl!!

Topco Insurance has provided me with excellent services. Everyone whom I spoke to on the phone was…read moreprofessional and courteous. Susan Chang in particular was very efficient in getting me the quotes that I needed and was always very expeditious in replying to any questions. I look forward to continue working with Topco Insurance in the future for all of my insurance needs. Top shelf indeed

An insurance company with a very good service attitude and a very professional can help me solve…read moreall insurance problems, including business, cars and housing. And it is cheaper and more comprehensive than other companies! In particular, car insurance is more than 30% lower than that of my last company, and they will patiently tell me every project to maximize the most suitable protection for guests!