The team is amazing! Both Carrie and Gina helped me navigate renewing my policy. It's not…read morecomplicated, I just needed extra help. Haha! So grateful to have the Kessler Alair Insurance team on my side.

Since the start, I am extremely pleased with such great customer service from this team! Very…read moreattentive staff . I will shout out Gina, she's a pleasure to work with and always makes sure I understand. I appreciate your team !

Dan was very accommodating and friendly. We needed a last min vin verification right before the…read moreholiday and he made it happen! Thank you, Dan!

Definitely recommend! Daniel was super friendly & helpful. It was easy & fast. Needed to get our…read morecompany truck a bin verification as it was from out of state & he got it done. We appreciate you.

Went in to make a payment and had a few questions and was happy with my service!…read more Thank you Daniel for all the help and information

I would not recommend this place to nobody. They take advantage of our Hispanic people that have…read morelittle money and little resources. They made me pay twice my insurance deposit on top of a service fee. Please do not use them, find anything else online or even driving around. Our own people taking advantage of our own.

First Visit I had to…read moredo a DMV transaction It was not too busy at all I was in and out in less than 10 minutes I recommend Thank You for reading

I have been a AAA member for a bit. I renewed my membership in person May 2025 when I was back…read morestateside and on Long Island in NY. Loved my experience on that day with the AAA office and team at their Franklin Avenue location in Garden City in Nassau County and wrote a 5 Star Yelp review acknowledging and thanking them. * I did mention to them that I am a nomad and to ensure that the service be valid nationwide. Affirmative. Let's go a 180 degrees to the other end with just shady, desperate and no eye contact personnel at AAA Upland who tried to scam a NYer. I presented my e mails from AAA, my DL, military ID, and phone number and e mail address plus my screen shot of my receipt at AAA on Tuesday 5/06/2025. Mr Ramsey in window number 8 - God Bless You! The scam is " we can't find you in the nationwide system . Oh but I can get you everything in your e mail for $207 today, that's a great rate. " Ray Ray thinking on the inside - Moron, that's my membership e mail( nationwide coverage). I have coverage already; it is prepaid. He added an additional discount and got really desperate. I picked up my stuff, smiled and walked out. I called AAA at 1 800 922 8228 and got transferred to the NY division who sent me a digital card and my updated info in 4 minutes. Please be aware of this. Thank you!

First and foremost I hope you are in good health and well being upon reading this yelp review; to…read moremy kemper family and faculty thanks you for your services.So in my 12 years of driving; I had not met an insurance company so willing to help with a claim of an auto accident, I have to say they restored my faith in auto insurance companies. The process was so simple for the first time I did not need hire legal representation to have my insurance company cover me. After being turned down by major auto insurance I feel like this company seen me the little guy as a person. 10/10 recommend also dui/sr 22 friendly

I've been with Kemper for over 10 years and have paid them $40k My wife was recently diagnosed…read morewith breast cancer and we have a handicap child. She unfortunately was struggling and got into a car accident. Two weeks later I was rear ended. Never got into an accident or used the insurance in 10 years.... Both accidents have came back as our fault no coverage and now I'm paying $732 a month. Not to mention when I called my claims adjuster Nancy she got mad at me and hung up.. seriously horrible, horrible people and company. We will be taking further action.

I was referred to Fred and it was nothing short of a blessing coming to him for my insurance policy…read moreneeds. From the first time we spoke he has always been extremely helpful and knowledgeable. I felt confident in all the information he gave me and how he very professionally guided me through any questions I had. I've had my policy with him for over a year now and can surely say every time I've picked up the phone he's left me at ease knowing my vehicles are taken care of insured by this agency. As well as knowing that if I leave a voicemail my call will be returned the same day. He has saved me over $2000 on insurance costs and will definitely be referring anyone and everyone to him. Thank you Fred for always being so helpful!

I get it, car insurance is one of those things that you wish didn't exist until you need it due to…read morean accident. But that's exactly why I love Direct Buy insurance--Fred from Direct Buy makes it SO hassle free and SO cheap to get insurance that I honestly don't even have a broken heart every time I see the payment made for my car insurance. This guy really takes his time to make sure you getting the best coverage for the cheapest price. I know I know that's a cliche thing to say but, DO YOUR RESEARCH... shop around and when you find your CHEAPEST quote take it to Fred and he will surpass your low price and surprise you. Trust me. I never leave Yelp Reviews but this guy definitely deserves it. FRED THANK YOU!!! You are a gift from heaven brought down to the people of America!! Saving humans money one by one.

Wow, where does the time go. My wife and I have been working with Heather Minguer for over a…read moredecade. I started with my simple auto insurance plan, then upgraded my home insurance paying the same amount and getting a much higher coverage. Now all my kids have their auto insurance plans through Heather and she has been absolutely wonderful. I can call her or one of her associates and get quick and thorough answers. Today I spoke with her about adding a new car I just purchased, changes to some of the other vehicles and within a couple of hours I get a confirmation email with my changes. Thanks Heather.

I have been working with Heather Minguer for a few years now. I absolutely am a huge fan!!!…read more She assisted me in the process of getting my own insurance after I was taken off of my family account. She has a way of connecting with you with her voice over the phone and I just absolutely can't thank her enough! If I ever have a question, I can just email her, and she responds within about 20 minutes. That is excellent customer service to me... especially when you are dealing with something as horrible as an auto accident. Heather is always able to work with me in finding me a policy that suits my budget and needs. Unfortunately, I was in an auto accident. I called her frantic and panicked, and she was able to assure me that everything is going to be okay, and laid out exactly how my premium will be impacted. I couldn't be more appreciative! Thanks a million, Heather for all that you do!

Jeanette Yepez, Thank you so much for your awesome Customer service. Thank you for helping me get a…read morebetter policy and a better monthly rate than I had previously. Jeanette Yepez, she was able to cancel my old policy, whom I was paying a lot in a monthly basis, and doing that. She was able to get me a new policy with full coverage for my 2015 Sienna SE, great monthly payment and other perks such as tire hazard. She also helped me by giving me an $150 discount on my insurance and was able to get information for me on my existence claim. Overall, I truly appreciate Jeanette Yepez for helping me and going beyond her service to help me. Thank you Jeanette! -Vincent

I worked directly with Karla L. This by far was thee most horrible and unprofessional experience I…read morehave ever encountered with any business. Karla set me up with a down payment for 475 and said I could pay half of it to get started and the other half in 3 months. When the time came she forgot to put the extension and they ended up canceling my insurance through Aspire. When I tried to resolve the matter Karla stopped answering her phone. This place is a scam they get your down payment and put you through the wringer and I have found several reviews claiming the same thing. Unless u like you to be directly stolen from and lied to, do your self a favor and do not use Free way, or atleast don't Let Karla help you.if I could put negative stars I would.