Went during Valentine's Day. Very small space, extremely crowded due to the holiday. Vast selection…read moreof jewelry, the items ranged from traditional to trendy. I ended up getting a jade necklace along with red bracelets. Everything was pretty pricey! The bracelets were 3 for $10 & the jade necklace was $45. The jade could've been a good $20 but it was cute so I got it. All in all the service was well, friendly and accommodating.

When I was looking for places to explore, this was highly recommended and I'm so glad I found it…read more This is an absolute hidden gym and has great jewelry with good material. I love wearing a bunch of bracelets, especially beaded ones and mixing up the colors. They all have very good quality and you can make a match. There's so many varieties. I didn't purchase any of the silver or gold jewelry as I wasn't sure if those were tarnish or not but all of the marble or beaded jewelry was great. I also got about three different rings. They're actually a pretty heavy, not in a bad way but in a way that you know it's good material and there is a bunch of different sizes. There was also a bunch of different wooden beads bracelets both small and large great to mix and match. I spent about $60 here and got so much good jewelry I took my friends the following day and would recommend this to anybody. They have a bunch of different necklaces and rings and earrings as well. I would overall check it out. The people that worked There were pretty nice as well.

Bought my wedding band here in 2013. I had an issue with it over 12 years later and was kind of out…read moreof luck. Stopped in and talked with Rosemary who went above and beyond what I expected. She was able to help me and send me on my way with a smile!!!! 10 STARS......... Ryan F.

I was helped by Rosa and Julian and the service was impeccable! I would definitely go backread more

What a lovely shop, with an even lovelier proprietor! I've been visiting metta baby down the street…read morefor the last few weeks, and when I've passed Virtu it piqued my interest. Today I was at metta baby for a CPR refresher so I finally had the opportunity to head down the block and check it out. The owner had opened it a few minutes early because when I got there at 10:58 (they open at 11) there were already a few people in and she joked that perhaps she should open at 10. She was super friendly with everyone in the store and very helpful. There were a couple folks with whom she was talking about the being a business owner (they were also business owners), and the business climate in Bucktown. She was joking around with some other customers about some funny cards that she carries. When I was looking at the various jewelry cases she has throughout the store, she let me know right away that if I wanted to see anything to let her know, and she told me about some of the designers that she had in her shop. I really enjoyed talking with her, and I'm almost ashamed I didn't get her name. Her passion for her business and local businesses in general, as well as her dedication to truly providing fantastic and thoughtful service to her customers was palpable. Virtu's proprietor is the epitome of why I LOVE to shop local; oftentimes people at mass merchandisers, whilst hard working and helpful, don't have the same sort of pride, flexibility, and ethos of care that a local business owner does. I visited a couple days before Halloween, and she mentioned that after the holiday she'd start putting out the Christmas merchandise which is already waiting to make its debut. I think she also mentioned that she has extended hours during the holiday season. I'm excited to stop in once she's in the holiday swing to see what I can find here for friends, loved ones (and who knows, maybe even myself), and maybe even something special for my little one's first Christmas.

I wrote a review several years ago in which I praised Julie's ability to pick out jewelry…read more(specifically earrings) that look good on me. I have bought at least three pairs of earrings from Julie which I never would have picked up to try on myself -- I needed her eye to help me (1) find them and (2) realize that I wanted something like them in my jewelry wardrobe. The way this usually plays out is: I come in to the store and find a few things in the cases to try on; I am drawn to the way earrings look hanging on a stand or propped up on those little pieces of wood or leather that all jewelry stores use, but it's very hard correctly connect all the dots from "I like the way that looks in the case" to "that would look good on me." Earrings genuinely do not look the same once you pick them up and put them in your ears, and I've made the mistake more than once of buying earrings that looked great in my jewelry box, but not as great on. (But I have not done this at Virtu, because I think Julie would stop me). So first I try the things on that I pick out, and then Julie usually slides on over with, "...but would you consider these?" And she does it in a really friendly way that is not pushy or a high-pressure sales tactic, it is more "I think this shape/color/contrast would look good in your particular ears." And she is right with astounding frequency, including sometimes with pieces I would never have looked twice at in the case. It is a genuine skill and I find it impressive. For this reason I unfortunately have to limit the number of times I visit per year because I am so likely to buy things!

Very cute store with gorgeous jewelry. I went in knowing exactly what I wanted and the associates…read morewere very helpful and friendly. They helped me decide which chain length to get. I had a quick and easy experience and I adore my new necklace and charms!

Ok, ok, maybe this is cheating because although I haven't been to the store yet, I am such a huge…read morefan of this company. Chicago finally has a Helen Ficalora store! I fell in love with the charm necklaces a few years ago and my husband had to order one by phone for a birthday gift. They were very nice and helped him figure out what size chain for the charm. The necklace actually got lost in the mail but the company was super nice and expedited a new one to make it in time for my birthday. That's some good customer service! Helen's jewelry is simple and elegant. As soon as you see her charm necklaces you'll start seeing them everywhere on TV. I can't count how many times I see a movie or TV show and a character is wearing one. Hell, Liz Lemon has two "L" charms around her neck for most episodes of 30 Rock. Don't we all want to be more like Liz Lemon?

3.5/5 stars. I'd…read morebeen eyeing the "Return to Tiffany" heart tag toggle bracelet for a few months when I visited Chicago. Since I was near a store, I decided to go inside and try the bracelet on/have it sized before purchasing online. When I entered the store, I was greeted and paired with Patricia. She was pleasant, and allowed me to try on the various sizes to determine which would best suit me. I ended up getting a small, however, I think a "smedium" should be made because it's a little tight. I'm overall pleased with my experience. My only gripe is that my bracelet was easily scratched and appears a bit lackluster after only a few months. I need to get it cleaned to see if that will help. In regard to value, I bought this bracelet in January 2026 and it is currently July 2026; the price has increased by $150 to date. That's a bit wild to me, however I'm glad I purchased it when I did.

I bought a Tiffany bracelet less than 2 weeks ago. I have only worn the bracelet on 3 occasions…read more The third time I wore it -I lost it. I retraced my steps and found it an empty room that only had been occupied by me. Upon looking closely at it I realized the clasp was bent. So, I now understood how it fell off my wrist. I have no idea how the clasp broke- I was not doing anything that would have caused that to happen. I drove over an hour to the Woodmere, Ohio location (where the bracelet was purchased less than 2 weeks ago). The sales lady was rude and abrupt. I was anticipating that they would take it back and apologize for their low quality product (since it was well within the 30 day return window) and issue a replacement. Instead they informed me this was my fault that it must have got caught on something and I would have to pay for a repair. They also said I would have to pay extra for shipping. So, I paid $108.00 to have a clasp repaired on a bracelet I had worn 3 times. I expressed that this was not satisfactory and not how I expected to be treated from a luxury brand. When I got home- I called corporate and went through everything. I got very similar responses. He said he could send an email but the repair shop would determine if the bracelet was faulty or if it was from customer wear and tear. He said that is the best he could do. I let him know I was not happy with this response and in the middle of talking the customer service agent hung up the phone on me. I now have almost $1,000 invested in this bracelet. The customer service was horrible in store and at corporate office. I will never buy a Tiffany product again!

It was a wonderful experience working with Carla at the Yurman boutique in Oakbrook. My damaged…read morebeautiful bracelet was restored to original condition at no charge as a happy ending to what could have been an expensive and negative vibe from me. Thank you David Yurman Corporate and Carla. Special kudos to her. Barbara

Preface, i recently moved. I've shopped with DY at their valley fair location in San Jose for a…read morecouple years now and bought many, many pieces from them for myself, fiancée and mom. I built up a great relationship with my SA. Amazing treatment every time and I went A LOT. Complimentary beverages, complimentary cleaning of jewelry. Well, unfortunately at Oakbrook service was non-existent. Which is too bad because it's a nice store with good selection. I thought to myself maybe because I'm 26 they figured I couldn't afford their jewelry? Except it really couldn't be that because I walked in wearing $10k+ in DY pieces (necklaces, bracelets) with my fiancée and mom also wearing multiple DY pieces. Not a single person greeted us or approached. I'd notice them looking at me but wouldn't approach besides one of their pregnant associates bless her heart, but she was already helping someone at the time. Eventually my fiancée and I approached someone and my fiancée asked about one of their bracelets but the person turned and walked away to the other side of the store for no reason. Anyways, spent about 10-15 min in there and never felt more uncomfortable to be in a DY store. 3-4 SAs avoiding us and doing nothing. I don't wanna be extra, but I'd figure at least wearing that much jewelry from them I could get a hello. If they pulled up my account, they'd probably had a slightly different tune. Not sure what I'll do now, as I went in there with the plan to get something but I won't be buying from there after that.

Beautiful space and quick service! I initially emailed them to see if they did jewelry repair, and…read morethey responded within a few hours that they did. I took my watch and chain in for repair a few days later, and it was repaired at the time quoted, and the cost was very fair (clasp repair and watch battery for under $50). On top of that, it's a very pristine, polished shop! They sell their own jewelry and body products, as well as jewelry from other creators.

This is a wonderful addition to Hyde Park! Love the mother daughter duo! My daughters swear by this…read moreshop, as do I!

Love this place,it's something different that the mall has to offer. I've shopped here plenty of…read moretime. I'm a big fan of the canvas art,crystal lamps and other random stuff they occasionally sell. It's got a great smell and vibe as soon as you enter the store. If you're someone that loves,peace,tranquility and happiness, this is the place for you. Prices are kind of expensive so I only come around if I hear a good sale, usually if it's anything to do with the canvas art. The people that work here are great personalities and fun to talk too, they definitely let you know of what's on sale.

They have some merchandise that has stolen art from small businesses. Do NOT buy here if you…read moresupport small businesses. The prices are outrages, I went to my local crystal shop and asked if one of their crystals were real and they said that it is plastic. Once I was shopping here and the employees kept keeping an eye on me and made sure someone was looking at me. Which completely ruined my experience and felt as if I couldn't shop in peace.