"Not very patient or concerned.I went to have my allergy tests results explained. He said I never…read morehad an allergy workup there. Actually had two in Wilmington Health as seen in my patient portal. Told him since he could not help me,I did not want to be charged for a non visit, he might give me something for my stuffy nose."

HORRIBLY RUDE office manager BRANDY... and she apparently does the billing herself as well. They…read moretried to charge me $50 for a no show when I actually cancelled the appointment way ahead of time. I am not a patient there and do not even know where they are located. My primary care doctor referred me to an allergist and an appointment was made for me. Allergy Partners called me to get my detailed info such as email, phone number, etc. and at that time, DURING that conversation I asked what to expect at my first appointment. Once I found out it was a lengthy appointment and I was going to be "pricked" 70 ish times I decided to cancel on the spot and talk to my doctor to reevaluate the necessity of this path for me. I CANCELLED during that conversation. Then I start receiving bills in the mail for $50 for a no show! I called several times, probably once a month since June, and it was either a day they were closed or I got voicemail. I left 2 voicemails (which Brandy says I am lying about) and then I finally got through today. The office manager, Brandy, spoke over me rudely the entire time and accused me of lying when I called to get the bill retracted!!!??? Is she serious??? She said she would remove the fee but they would NEVER accept me as a patient in the future then HUNG UP ON ME!!!! Good! I don't want to be a patient where the staff is rude and I don't have allergies anyway!! BEYOND RIDICULOUS.... and I tried very hard to get her to JUST BE NICE and see it from MY perspective as the patient and how frustrating it is FOR ME!!! I am the one they are trying to steal money from! Regardless, I called her back to try to de-escalate and end on a good note.... let's just say she does not need to be in a management position, a leader of any kind, or working with people. HORRIBLE! Why can't people just be NICE! and do their job.

During 2020 I experienced hearing loss after a cold. Referred here by my PCP and had an audiology…read moreexam. The Dr was unable to interpret my results and left the room puzzled several times before returning, and telling me I had Otosclerosis. Dr said only one Dr on staff can treat patients with this and referred me to them for followup. On my way out the receptionist asked when I was expecting. I was not pregnant, already had children. 5 years later I have never pursued followup care for my permanent, degenerative hearing loss and autoimmune disease diagnosis they gave due to trauma from this experience.

I was scheduled for an EGD the next day so I called the office to find out if I needed to fast or…read moreany prep. The person who answered the phone told me I was scheduled to talk to the doctor as a new patient. I explained it was referal for preop testing. She said "they did not know what the doctor was going to do" and it was probably for consultation but she did not know. I was trying to find out my prep if I were to have a EGD so I asked to talk to a nurse. The receptionist refused and insisted I was only talking to the doctor. when I tried to explain I was called to book the actual EGD, she hung up on me! wow! I called back and canceled my apt. The same woman answered and was so snotty she didn't even ask my name and was enthusiastic to cancel my apt! will not be Going there. Good thing I called ahead

Dr. Tison is the absolute best doctor I have ever seen in my 67 years…read more She is so very thorough. Her knowledge is up to date and over the top. If I could give her a 10, I would. Wilmington and surrounding communities are blessed to have her!

While the staff and doctor were very friendly, my experience here was extremely frustrating and…read moredisappointing. I was referred by my neurosurgeon to have heparin sensitivity testing done. I waited over an hour past my appointment time, only to be told once I was finally seen that they don't even offer that type of testing. It was clear no one had reviewed the referral ahead of time--something that absolutely should have happened. If the office had simply read the referral before the day of my appointment, they could have called me to cancel or redirect me, saving me time and money. To be fair, I also place some responsibility on my neurosurgeon's office for not verifying the appropriate facility. However, this office still should have reviewed the referral before I arrived. Instead, I was told no one locally--or possibly even in the state--offers this testing and that I should call Duke. The doctor even claimed LabCorp doesn't offer it. But when I got home and did a quick online search, I found that both LabCorp and Wilmington Health offer the testing I needed. So while everyone was polite, I was misinformed, my time was wasted, and I was left feeling like this was more of a billing opportunity than actual patient care. Very disappointing.

My wife and I decided to have allergy testing done to see if we were allergic to anything. My wife…read morehad the first appointment for the testing to be done but was sent home and rescheduled after being told that she must temporarily stop a certain medication she was taking before the test could be administered. At the second appointment for the testing, she was told that she had severe reactions to multiple allergens. They gave her Benadryl to ease the reactions on her back. Before leaving the office, she asked for a copy of the test results so we could see specifically what she was allergic to. She was told that that information had to be put into the computer first and that she could request a copy of it later. At that same appointment, the doctor suggested that she go on a regular weekly regimen of shots to control her allergies and also prescribed an inhaler to help with her bronchial coughing. Multiple attempts in the coming weeks were made to request a list of what she was allergic to. No such list was ever provided and we were starting to feel like we were getting the run around from them. It was at this point that we started getting suspicious. It shouldn't be so hard to provide a simple list of what exactly she was allergic to.....unless she wasn't really allergic to anything. Now listen to this part. In the meantime, my wife scheduled another allergy test and a different allergy center. When testing was done at the other location about 4 months later, it was determined that she wasn't allergic to anything. Yes, that's correct, zero, zip, nada. Weird right? So 40 some pricks on your back by two different doctors yielded such different results? Logic would assume these tests are fairly standard as to what they test for. At the second allergy clinic, they immediately, per her request, printed out a detailed, easy to read list of everything they tested for with the negative results for each. Later attempts to get a copy of her medical records were met with some stalling and paperwork resistance on their part, which seemed even more fishy. After finally obtaining the records, the test results were in such a format that you still could not determine what exactly she was allergic to. When asked about this, we were told that this would require another office visit with the doctor to explain the results. Needless to say, we did not return to this doctor for further visits. I am not going to assume or suggest here online what we believe is going on here but I think you can make your own conclusion based on this review. My wife filed a complaint with the medical board. Additionally, another friend of my wife, went to this doctor with a negative fishy experience as well. She too has since filed a report with the medical board. Patients beware.

This office has cancelled my 92 year old mother's appointment without notification for the third…read moretime! They are completely disorganized and absolutely devoid of any sort of patient consideration whatsoever! They apparently chose a date and time of THEIR CHOICE to reschedule my mother's appointment (this is the 3rd time they have done this!) regardless of if it worked for my schedule or not! It's such a shame because when we are able to be seen by the Dr it is a good experience. Driving 30 minutes to get my mom from her sr housing, then 30 minutes to the office for nothing is beyond disrespectful! Time to get a new Pulmonologist...

I came because my asthma had progressed into something new since covid. I had a CT done by my…read moreregular doc she recommend I be seen and get their take on results. I saw Anna Caitlin Paylor and the staff from front desk to doc and nurses and checkout were so friendly and nice. Made me feel seen and heard! Thankfully it wasn't as bad as we thought and she wanted me to try new inhaler. When I had reaction to it I messaged them and they got right back to me and helped get what I needed. I felt very comfortable with them.