If you ever come here, ask for Elaine. I had a great experience with her today. She and Shanice…read moremade me feel at home. I had some great conversations with them. I enjoyed myself, and they were a big help to me in purchasing my vehicle.

They need to stop scamming people. I already did a review of this business on YELP, but can't find…read moreit. I wouldn't recommend this business to family, friends or my worst enemy. Arrdaise Manning arrdaisemanning@yahoo.com

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

Terrible I've brought three cars from here in the past it was cool in June 2036 brought a vehicle…read moreused and the carpartment was broken the head service manager TJ stated to bring it back leave it he would put me in a demo car then he stated I was on a list now he's stated go to a Cadillac dealerships and let them handle it I see why Sheehy has low ratings then to add insult to injury I paid for my vehicle in cash cashiers check the dealership loss really what an Embarrassment and distasteful unprofessional service attitude we have your money screw u on a repair they owe me on really BBB and Attorneys involved sad case never again ladies and Gentleman

The cost of many products has been rising significantly recently, including new vehicles, warranty,…read moreand even an oil change, which has nearly doubled, and let's not forget about breaks, or planned maintenance. The difference between most service departments is not how much they can take from a customer pocket or to reach a dollar amount target, but how one feels when the keys are handed back. I'm not here to name names or point fingers; sometimes it's just the script and the new Blueprint AI model, and if you can simply receive text messages, you're the greatest. Guess what? I'm here sitting and watching that channel in the waiting area with many others, anticipating the charge, so talking to me won't hurt. I've already driven 30 miles to get this done. While this does not define the entire business internally or your experience, many of them I believe work as sales agents, and given their substantial influence over consumers today especially those who must get back on the road, there is a narrow line between what is required and how much they can charge for each service visit. The unfortunate thing is failing to recognize that while you may earn a little more revenue, you will lose valuable consumers. This may not be your experience, and totally not poor customer service; however, as previously stated, they may be obliged to achieve quotas, and the customer becomes blurred between checking in and out. I feel that every customer should contact corporate to see if the part on their vehicle is covered by the manufacturer's warranty. Get documentation before dropping off your vehicle here? Maybe also demand to see how much the part cost, and two labor printed might not be the case. If they can charge you without your knowledge while you are texting in the waiting area or at home, if they can get away with it, they will? Even if that your vehicle broken part is covered, they will continue to find new reasons for you to incur added expenses. It appears that you must pay something before you may leave this location. Yes, this is a business, and the service mechanics' time is valuable. Unfortunately, it appears that these service departments no longer say, "Hey, it's covered, and we've just tightened that other bolt for you at no charge. See you next time." It seems, if you do not follow the service advice or authorize the added unnecessary charge via text, you may question, "Why did I come?" Oh! While I appreciate your many payment methods, I strongly advise against using your credit card because it may result in 3% processing fees. Hey, new business model! If that option does not work for you, you can seek a line of credit instead. They benefit greatly from the new payment arrangement. Although I still have the option to refrain, trust in this establishment has decreased. It may be more prudent to stop at one of those corner mechanic shops with no signage, even if they will still attempt to get as much as they can charge, albeit to a lower amount. In sum, customer loyalty and service can lead you to consider upgrading to a new vehicle or switching to a different model. We may not like the service change that is always increasing, but please be honest with customers, and perhaps some will return for that new Subaru. Remember that good service/honesty is the key to loyalty.

I'm extremely dissatisfied with Ourisman Subaru in Waldorf, MD. When I bought my new Outback at…read morethat location, I also paid for a lifetime VIP package that guaranteed free oil changes and tire rotations for as long as I owned the car. Recently, the dealership stopped honoring the package without giving me any notice, written or otherwise. I was referred to another dealership in Virginia, however, that dealership doesn't honor the package I purchased as I was told they would. I feel cheated since I paid for these future benefits at Ourisman Subaru in Waldorf, MD. On top of being affected by the government shutdown and currently unemployed, this situation has made things worse. The decision to discontinue the contracted and pre-paid services leaves a very bad impression. This abrupt change left me feeling frustrated and misled, especially since I had relied on the promise of lifetime service when making my purchase decision. The lack of transparency and absence of any communication from the dealership only added to my disappointment, making me question their commitment to customer satisfaction. I doubt that I will be purchasing a vehicle from any Subaru dealership again. I'm warning others about the dishonest practices at this dealership. Although they may have saved some money with these tactics, honesty and integrity are so essential nowadays; I hope their choice was worth it. If you're considering a similar service packages, proceed with caution. To Ourisman Subaru in Waldorf, MD, and any other Subaru dealership: in my opinion, you made a poor business decision when you stopped honoring a contracted commitment for service. Your lack of honesty and trustworthiness makes Subaru dealership a risky place to buy a car.

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

The customer service is good, but I can see the dealership is money hungry. I've never in my life…read morehad a monthly note of 1,400.00. Something isn't right! Yeah I was hurt on the job and wasn't getting paid, so that lowered my credit score. I just got back to work, so I just wanted some more truck space really for my music equipment. They keep cutting the back of these vehicles smaller. I traded in the Mazda SUV a Toyota car. I read online that Toyota vehicles are reliable! And I was tired of the little space in the Cx-50. I've never had a really good experience at any dealership except for the one I went to in Towson Maryland. I wrote a letter to the Better Business Bureau years ago when I was younger because I had a lot of money then, but I wasn't stupid at all. I kept giving up money and asking for what I wanted and I would get the run around, the salesman would say take this vehicle and your jeep should be available next week! That wasn't the case! The next thing I knew "Darcars was shut down on Saint Barnabas Road. You just can't treat people any kind of way. I didn't ask for anything extra, so hopefully I can get somethings removed from this paperwork! I know I have thirty days to make any changes. Before I walk into any dealership I ask for what I want before I waste my time driving to the lot. I asked for a vehicle with more trunk space. I went to the Used car lot now! I wanted lower payments! I got a new vehicle and my payments were doubled. I was already paying 812.00 for this little Mazda, and I'm just catching up on all my bills since Sedgwick decided not to pay me correctly! This really upsets that people just aren't cool unless you go further out. I appreciate everyone taking the time to help me out, but I'm thinking I would have got better service if the person in charged calls me in and say I can help you! Nope not so! This really made my situation worse. I wanted a truck, but it wasn't available. I just can't seem to get better service unless I go further out of town. I just know right now, no one really cares about anything but money now. The next time I make a move! I will have the money to buy anything with the credit union. This financing and adding on extra fees that are really unnecessary for me is not the way to go. Just be careful when going into the financing process because something just isn't right. I am not driving a Ferrari or anything, so this monthly note should not be this high! I've been in way bigger vehicles and never paid a high note with the negative equity rolled over from my other vehicle! I appreciate everything, but it would be better if the person could let me know if they can really help me or not before I get up out the bed and spend hours doing something I may regret doing letter on. All I can say is! Don't be like me, and go in somewhere hoping you can get whatever you want without anything other than a vehicle to trade in, but make sure you just have the money to buy what you want straight out, and then you won't have to deal with all the hidden fees being attached somewhere in the end.

I recently purchased a vehicle from this dealership and love my car but had a frustrating…read moreexperience with the finance department. I was initially offered a 9% interest rate despite having strong credit. When I refused it, I was told the rate could be lowered by adding approximately $5,000 in warranty packages (he called this "buying" down the rate). This brought the rate down to 6.4% but significantly increased the overall cost of my loan. I initially signed and left, but after reconsidering two days later, I requested the warranties be removed since the added cost outweighed the interest savings. Communication was inconsistent throughout the process. Most dealerships submit signed deals the next business day, but mine was not submitted. I didn't receive any updates until I followed up multiple times, and only after I asked to cancel the warranties did I receive a response. I was told this was due to the finance manager being sick; however, I would expect there to be processes in place to ensure deals are still submitted in a timely manner. I was then asked to sign new paperwork with a new higher rate, because the original deal had not been submitted and I no longer wanted the warranties. While I ultimately finalized the purchase at a different rate without the add-ons, the experience felt unnecessarily complicated and lacked transparency. The contract clearly states that warranties are optional, can be canceled at any time, and are not supposed to impact the APR, yet the financing process was presented as though the lower rate depended on keeping them. That said, I do want to highlight that Dwayne, the salesperson, was great to work with, very helpful and straightforward throughout the process. Fernando, the sales director, was also professional and supportive. I would recommend future buyers carefully review all financing terms, be cautious about add-ons being used to justify lower rates, and consider securing financing in advance before visiting the dealership.

I enjoyed the experience of waiting for my car. Nice service agents, clean and comfortable waiting…read moreroom with a TV, and fast service.

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

I would definitely recommend checking out CarVault and the team, if you want someone to take care…read moreof you like you're apart of their own family, then definitely ask for Mason, he's the tall guy there, very genuine and down to earth staff, they make the car buying process so smooth, no pressure dealership and they keep it real! They don't sugar coat things and make you false promises like other dealerships, I've never experienced such a warm and welcoming environment at a car dealership before. I'm glad to have came here and I'm looking forward to any future experiences! 10/10 hands down, highly recommend!

Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He…read moreis professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0)

RUN AWAY! Worst dealership ever! They put the wrong types of tires on my front and back wheels on…read moremy Corvette C8 and they refuse to provide a solution! I am so mad that I went with these people. They are horrible and never call back when they say they will.

I did not buy my Kia Stinger from Bayside but I wanted to service it at the dealer because of the…read morespecialized nature of the Stinger. I have to say that I am very impressed with the service that I've received. The pricing has been more than fair. Everything's done on time. I wasn't sure what to expect but I can tell you that I am impressed and relieved that I can take my car here and not have to worry if I'm gonna be ripped off. I highly recommend

Extremely dishonest pricing. While the sales guy I was communicating with was nice enough, the…read moredealership practices in terms of how they advertise borders on scam. They advertise every single rebate in the discounted price without telling you so -- meaning you'd need to be a military college student first responder to qualify for their advertised price. Second, they add the destination charge on top of MSRP -- when MSRP already includes destination charge! Ended up buying from Darcars Kia, who, while their price was more or less in line with Bayside, were extremely transparent up front with their pricing.

After our deal at a different dealership fell through we called this dealership and spoke to…read moreTyrone. He was able to get my husband to agree and come in immediately to see the vehicle he wanted. We were treated like we were long time friends, never felt pressured and everything we wanted in the vehicle is what they had ready for us. If you know what you want and what your expectations on cost are don't hesitate to call Tyrone and let him know what you want. We were there about an hour and so happy.

I purchased a new vehicle in April and have attempted to have it fixed twice now. They had it for…read more3 weeks recently and have been unable to resolve the issues. Today they offered me $25k to trade it on a new VW. They will rip you off on trades and new cars too. Buyers beware.