Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

Do not take your car to be serviced there. Here are some of my experiences to help inform you:…read more Had the coolant system flushed. Two months later during a routine oil change, they told me it had to be flushed again. They showed me how dirty the coolant was, and I realized that was exactly how it looked before I took it to them the first time. Had the battery replaced. Less than a year later, it died. The local shop told me that is was the cheapest battery they had seen, with no markings to even help identify what brand it was. Meanwhile, the dealer advertises name brand batteries, which customers assume they are getting. Replaced the timing chain and then a month later told me the intake gasket was leaking and they would have to do the timing belt service again. Evidently, they did not notice it the first time. Ended up paying them twice. Had my rotors and pads replaced. Four months later, the rear pads were completely worn. Took the car to a local shop and they told me the front pads were replaced, but not the rear. They showed me the pads and explained that there was no possible way they could have worn to that degree in less and a thousand miles. Finally, and this is less important, but the service desk cashiers are some of the rudest I have encountered at a dealership. Hardly ever a hello or thank you, and at time they do not even acknowledge your presence. In short, I have owned my Honda for more than a decade and have always had it serviced it at Honda dealerships. That is part of the reason it had lasted so long without any issues. Unfortunately, after moving to this area, Honda of Waldorf is the only option. That said, I will NEVER take my car to them again. You have been warned.

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

My salesperson, Amer, was not "selling" me on the vehicle I came to see. I came to test drive it…read more He knew very little about the car without pressing buttons to show me. I had to ask questions. When getting into the vehicle the dashboard said "low fuel" he said: "yeah we should be fine". I pulled out of the dealership, made a u-turn as soon as possible to head south towards the mall. At the light of Leonardtown and Berry Rd on Route 5 (intersection) the car runs out of gas. I was in the middle lane. I was honked at, traffic was stopped, people going around me. It was a traumatic experience and he just called the dealership saying: "yeah I think we ran out of gas" his tone was almost as it was funny. He was extremely nonchalant about the situation saying "we'll both have stories to tell later ". I was uncomfortable. It took someone 20 minutes to bring gas to put in the tank. Amer tried justifying the incident by saying that he got the car with the most fuel in it, when they deliver the new cars they don't have gas in it. We were so close to the dealership I contemplated getting out and walking across the busy highway back to my vehicle. After his coworker put 38 miles worth of gas in the vehicle, I did my test drive quickly but on the way back the low fuel notification popped back on and I needed to get back to the dealership immediately because I was not willing to repeat the traumatic experience. Upon returning to the dealership, NO ONE, NOT ONE person came to apologize about running out of gas in the middle of the highway, NO ONE attempted to even gain my business since I was in the market for a new vehicle. My father ended up calling Amer because he gave me his business card, and he (Amer) joked about the experience while my dad explained that I was put at risk. My advice: if you want to buy a new car from this dealership, don't. Or bring your own gas. I took my business elsewhere.

The cost of many products has been rising significantly recently, including new vehicles, warranty,…read moreand even an oil change, which has nearly doubled, and let's not forget about breaks, or planned maintenance. The difference between most service departments is not how much they can take from a customer pocket or to reach a dollar amount target, but how one feels when the keys are handed back. I'm not here to name names or point fingers; sometimes it's just the script and the new Blueprint AI model, and if you can simply receive text messages, you're the greatest. Guess what? I'm here sitting and watching that channel in the waiting area with many others, anticipating the charge, so talking to me won't hurt. I've already driven 30 miles to get this done. While this does not define the entire business internally or your experience, many of them I believe work as sales agents, and given their substantial influence over consumers today especially those who must get back on the road, there is a narrow line between what is required and how much they can charge for each service visit. The unfortunate thing is failing to recognize that while you may earn a little more revenue, you will lose valuable consumers. This may not be your experience, and totally not poor customer service; however, as previously stated, they may be obliged to achieve quotas, and the customer becomes blurred between checking in and out. I feel that every customer should contact corporate to see if the part on their vehicle is covered by the manufacturer's warranty. Get documentation before dropping off your vehicle here? Maybe also demand to see how much the part cost, and two labor printed might not be the case. If they can charge you without your knowledge while you are texting in the waiting area or at home, if they can get away with it, they will? Even if that your vehicle broken part is covered, they will continue to find new reasons for you to incur added expenses. It appears that you must pay something before you may leave this location. Yes, this is a business, and the service mechanics' time is valuable. Unfortunately, it appears that these service departments no longer say, "Hey, it's covered, and we've just tightened that other bolt for you at no charge. See you next time." It seems, if you do not follow the service advice or authorize the added unnecessary charge via text, you may question, "Why did I come?" Oh! While I appreciate your many payment methods, I strongly advise against using your credit card because it may result in 3% processing fees. Hey, new business model! If that option does not work for you, you can seek a line of credit instead. They benefit greatly from the new payment arrangement. Although I still have the option to refrain, trust in this establishment has decreased. It may be more prudent to stop at one of those corner mechanic shops with no signage, even if they will still attempt to get as much as they can charge, albeit to a lower amount. In sum, customer loyalty and service can lead you to consider upgrading to a new vehicle or switching to a different model. We may not like the service change that is always increasing, but please be honest with customers, and perhaps some will return for that new Subaru. Remember that good service/honesty is the key to loyalty.

I'm extremely dissatisfied with Ourisman Subaru in Waldorf, MD. When I bought my new Outback at…read morethat location, I also paid for a lifetime VIP package that guaranteed free oil changes and tire rotations for as long as I owned the car. Recently, the dealership stopped honoring the package without giving me any notice, written or otherwise. I was referred to another dealership in Virginia, however, that dealership doesn't honor the package I purchased as I was told they would. I feel cheated since I paid for these future benefits at Ourisman Subaru in Waldorf, MD. On top of being affected by the government shutdown and currently unemployed, this situation has made things worse. The decision to discontinue the contracted and pre-paid services leaves a very bad impression. This abrupt change left me feeling frustrated and misled, especially since I had relied on the promise of lifetime service when making my purchase decision. The lack of transparency and absence of any communication from the dealership only added to my disappointment, making me question their commitment to customer satisfaction. I doubt that I will be purchasing a vehicle from any Subaru dealership again. I'm warning others about the dishonest practices at this dealership. Although they may have saved some money with these tactics, honesty and integrity are so essential nowadays; I hope their choice was worth it. If you're considering a similar service packages, proceed with caution. To Ourisman Subaru in Waldorf, MD, and any other Subaru dealership: in my opinion, you made a poor business decision when you stopped honoring a contracted commitment for service. Your lack of honesty and trustworthiness makes Subaru dealership a risky place to buy a car.

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

As a 100% service-disabled veteran, I specifically asked when scheduling my appointment whether…read moreshuttle service to and from my home would be available. I explained that my appointment was on a workday and that I needed to return home to work while my vehicle was being serviced. I was assured that shuttle service would be available. However, when I arrived for my appointment this morning, I was informed that my home is outside the authorized shuttle service radius. I was then offered the option of remaining at the dealership and waiting for my vehicle. That was not a reasonable solution because I had already explained when scheduling my appointment that I needed to get back home to work. Had I known in advance that shuttle service was not available, I could have made alternate transportation arrangements. I dropped my vehicle off at 7:30 a.m. and did not receive notification that my service was complete until 12:24 p.m. Had I stayed at the dealership as suggested, I would have had to use approximately five hours of leave from work--something I specifically sought to avoid by confirming transportation before scheduling my appointment. I then spoke with Service Manager Tammie Kuntz, who approved what she described as a "one-time exception." Unfortunately, the way this was handled came across as unnecessarily performative. In front of her employees, she emphasized that she was making an exception and stated that she was going to speak with the scheduling staff to ensure they no longer promise shuttle service beyond the 10-mile limit. Rather than simply resolving the issue, the interaction felt more like an opportunity to demonstrate her authority than to assist a customer. I also had my puppy with me, who is currently training to become my service dog. While discussing the shuttle, Ms. Kuntz reached down to pet him without asking my permission. That interaction reinforced the impression that she was approaching the situation from a position of condescension while "doing me a favor." Regardless of whether a dog is a service animal, a service dog in training, or simply a family pet, it is basic courtesy to ask the owner's permission before attempting to pet the animal. In the case of service animals and those in training, that courtesy is even more important because unnecessary interaction can interfere with their focus and training. I'm now left paying approximately $40 for an Uber back to the dealership. Had I been given accurate information when I scheduled my appointment, I could have made other transportation arrangements, avoided the unnecessary expense, and prevented this inconvenience altogether. I hope this feedback is taken constructively so that future customers--especially disabled veterans and others who rely on accessible transportation--receive accurate information and a more respectful, considerate customer experience.

I recently purchased a vehicle from this dealership and love my car but had a frustrating…read moreexperience with the finance department. I was initially offered a 9% interest rate despite having strong credit. When I refused it, I was told the rate could be lowered by adding approximately $5,000 in warranty packages (he called this "buying" down the rate). This brought the rate down to 6.4% but significantly increased the overall cost of my loan. I initially signed and left, but after reconsidering two days later, I requested the warranties be removed since the added cost outweighed the interest savings. Communication was inconsistent throughout the process. Most dealerships submit signed deals the next business day, but mine was not submitted. I didn't receive any updates until I followed up multiple times, and only after I asked to cancel the warranties did I receive a response. I was told this was due to the finance manager being sick; however, I would expect there to be processes in place to ensure deals are still submitted in a timely manner. I was then asked to sign new paperwork with a new higher rate, because the original deal had not been submitted and I no longer wanted the warranties. While I ultimately finalized the purchase at a different rate without the add-ons, the experience felt unnecessarily complicated and lacked transparency. The contract clearly states that warranties are optional, can be canceled at any time, and are not supposed to impact the APR, yet the financing process was presented as though the lower rate depended on keeping them. That said, I do want to highlight that Dwayne, the salesperson, was great to work with, very helpful and straightforward throughout the process. Fernando, the sales director, was also professional and supportive. I would recommend future buyers carefully review all financing terms, be cautious about add-ons being used to justify lower rates, and consider securing financing in advance before visiting the dealership.

One of the most unprofessional janky Hyundai dealerships around here. I drive by this one and go to…read moreBowie. EVERY time I come here it's one more reason why I shouldn't come back. One time I got my car towed here for them to check my starter that went bad. They were charging me entirely too much to replace something I knew I could get some place else. I came back 2 days later and do you know they left my hood up and it was not closed all of the way. My windows were cracked and guess what??? It rained on those days they didn't properly close my car up. I came to pick it up and complained. Didn't get a call or email back until 5 days after. The manager that called said "What did you want done?" LOL! Like are you kidding me? CLEAN MY CAR! Lol! I will NOT be back!!!!!! THE WORST HYUNDAI DEALERSHIP IN THE AREA!!!!!! Next, let's talk about the attitudes. NASTY and very dismissive! I'm getting upset thinking about it all over again. Lol!

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

If they get your info you will get 10 or more phone sales calls a day, they seem to sell your…read moreinfo... also... Shady, I just stopped the transaction with them. They will not provide any info for the warranty. There is nothing for the $4000 warranty in the sales contract, I guess an expected to just trust them. Its a shame they can leave themself reviews to counteract all the bad ones.

Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He…read moreis professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0)

RUN AWAY! Worst dealership ever! They put the wrong types of tires on my front and back wheels on…read moremy Corvette C8 and they refuse to provide a solution! I am so mad that I went with these people. They are horrible and never call back when they say they will.

I recently purchased a vehicle from Bayside Kia of Waldorf that I seen advertised online with a…read moregreat price. Sales Rep Jalen greeted me as soon as I got out my vehicle and was ready to assist. He was honest, professional, knowledgeable, and provided outstanding customer service throughout the entire process. We experienced an issue with the vehicle after business hours and Jalen had no problem stepping in and assisting with the issue. The dealership had to keep the vehicle to complete the repairs. Jalen maintained great communication and provided updates. Mr. Michael Moses was also a great help during the process as well. His experience and knowledge was reassuring. The staff at this location were all great, friendly and helpful. This location is the definition of a team. I highly recommend Bayside Kia of Waldorf. I would definitely purchase another vehicle from them in the future.

Extremely dishonest pricing. While the sales guy I was communicating with was nice enough, the…read moredealership practices in terms of how they advertise borders on scam. They advertise every single rebate in the discounted price without telling you so -- meaning you'd need to be a military college student first responder to qualify for their advertised price. Second, they add the destination charge on top of MSRP -- when MSRP already includes destination charge! Ended up buying from Darcars Kia, who, while their price was more or less in line with Bayside, were extremely transparent up front with their pricing.

After our deal at a different dealership fell through we called this dealership and spoke to…read moreTyrone. He was able to get my husband to agree and come in immediately to see the vehicle he wanted. We were treated like we were long time friends, never felt pressured and everything we wanted in the vehicle is what they had ready for us. If you know what you want and what your expectations on cost are don't hesitate to call Tyrone and let him know what you want. We were there about an hour and so happy.

I purchased a new vehicle in April and have attempted to have it fixed twice now. They had it for…read more3 weeks recently and have been unable to resolve the issues. Today they offered me $25k to trade it on a new VW. They will rip you off on trades and new cars too. Buyers beware.