Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He is professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0) read more

Waldorf Chevrolet Cadillac - Great, professional service! - Car Dealers Near Me - Waldorf, Maryland

RUN AWAY! Worst dealership ever! They put the wrong types of tires on my front and back wheels on my Corvette C8 and they refuse to provide a solution! I am so mad that I went with these people. They are horrible and never call back when they say they will. read more

My husband took our Cadillac Escalade to Waldorf Md Cadillac on request of a recall of airbag and they ended up not fixing what the recall was for but gave my husband a list of other things they said needed repair . My husband to our truck to our Local Mechanic and the check the truck out and he said that there was not one thing on that list wrong with our Escalade . Insult to injury they did not return our wheel locks . read more

This dealership has given me trouble with honoring warranties the customer service was not great they were very rude struggling to Honoring my warranty should not be an issue but they made it one read more

Service staff is polite, professional and friendly. Thats where the positive ends. When you book an appt for service and explain you will be waiting, and not dropping off, they should schedule to see your car in that time frame. I wait almost 5 hours and was told my car has not been seen yet and it would be 1-3 hours. The entire purpose of an appointment is to have your car seen in a certain time frame. Not an 8-12 hour time frame for a 1.5 hour job. read more

I'm visiting Maryland from Washington State and after calling 2 other Chevy dealerships for an oil change these guys did it right by not over charging for a simple oil change. One Chevy dealership wanted $340, the other wanted $250. I'm far from cheap but I'm not one to get ripped off. Save yourself the trouble of calling around and use this dealership. Come see Zeek and he will take great care of you. I would highly recommend this place. Awesome experience!!!!!! Thank you again Antonio! read more

Zero accountability, no oversight. DTerrible, avoid! April 30, 2025: Purchased a new vehicle with 100 miles on the odometer, said to have "just come off the truck." #1May 1, 2025 (9:00 AM): I contacted the dealer about sync issues. A technician briefly synced my phone, but the issue reoccurred immediately. I returned to the dealership and was referred to the service department, who blamed my phone. Later that day: Returned with continued issues. A service ticket was issued, but the system began working again during inspection. I was sent away. #2 May 2, 2025: After more sync failures, I left the car at the dealership for service. I was told the system was reset and the issue resolved. However, later that day the issue repeated after two engine shutoffs. I returned and demonstrated the malfunction. I documented the failure with video and photos. #3 May 3, 2025: The problem continued, consistently occurring after 2-3 engine restarts. Additional failures included: Resetting of the gauge display, Wireless charger intermittency, USB connections not recognizing any phone. #4 May 6, 2025: I returned the vehicle. After lengthy discussion, the sales manager offered a replacement vehicle, but refused my request for a refund. I asked to speak with the General Manager (Brandon Turner) three separate times. Each request was denied. I also left him a voicemail -- it was never returned. The replacement vehicle displayed the same technical issue immediately, in front of staff. After 30 minutes of tinkering and repeated restarts, the infotainment system temporarily worked. Again, the issue was dismissed as user error. I was also promised ceramic window tinting to match the first car -- but the second vehicle had a cheaper standard tint with a visible crease on the passenger side. I also spent over three hours dealing with a Hertz rental in the process. #5 May 8, 2025: The same technical failures occurred again. I returned the car and left it overnight. #6 May 9, 2025: I was informed that the issue is a known incompatibility between the vehicle and my phone, and that I would need to "wait for an update." I was told to use a USB cable -- which does not function when the system is glitching. Despite demonstrating this failure across multiple phones (mine, my girlfriend's, etc.), the manufacturer and dealer continue to deflect blame onto everything but the vehicle itself. The dismissive attitude and gaslighting have been exhausting and unacceptable. read more

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Extremely disappointed with the level of customer service my partner received from the Sales department after he purchased his new car. He didn't have the car for a full 24 hours before it started having issues. For a week he went back and forth to the service department (whose customer service was much better than their counterparts) to try to fix the issue. When it became clear that there was a real issue with the car, he asked to speak to the general manager. This raggedy individual was too cowardly to even come out and speak to him. How shameful. Waldorf Chevrolet Cadillac is selling bad cars, they know it, and they are refusing to refund his money. After leaving this review, I returned to see the comment from the "owner" asking me to reach out. I called twice, left a message with my phone number, and stopped by the showroom to see if he was available. To date, I have not received any calls from the owner. They only want to make it appear like they have some semblance of customer service. They do not. My partner was able to swap cars when they could not fix the issue in the first lemon they sold him. Unfortunately, it has the same issues with the digital screens/infotainment system. They offered no solutions, only that the manufacturer is aware of the issue, and there may be a patch some time in the unknown future. Meanwhile, he has a brand new vehicle that does not function properly. Unacceptable! So, again, WALDORF CHEVROLET CADILLAC SELLS LEMONS and they are completely aware of it. read more

This is the worst customer service I have ever experienced. I will never take my vehicle back to this dealership. They don't even take the time to type up a personal invoice on the items they say needs to be fixed. Also, don't go here if you want any fast assistance for anything to do with your transmission. They want to hold your vehicle hostage for three weeks just to do a diagnostics. This dealership does not have courtesy vehicles to give out. They will leave you paying a rental car fee for weeks and not even get your work done. If I could give them a negative number I would! Beware of this place! read more

Waldorf Chevrolet Cadillac - This is how they give you your invoice..... truly repulsive. - Car Dealers Near Me - Waldorf, Maryland

I dropped my car off for repair on wed 8 2025 today is the wed 15 th my warranty told me that it was a 8 hour job they done had it over 8 days and when I went to pick it up they'd saying it's not ready talking about probably won't be ready till next Mondaybest believe me or nobody I know will ever do business here again and watch when I do get it back it's probably still not gg to be fix than on top of that my deductible is supposed to be a hundreds dollars they telling me when I pick up it's gonna cost 1376 plus a hundred dollars I never felt so robbed in my life .if I could rate a 0 that's exactly what they deserve read more

Maybe somebody used my phone number for an inquiry on a new Tahoe. Maybe they are just desperate for business. I've received 4 calls this morning and told them all it's the wrong number but they don't take no for an answer and just keep calling and texting. Avoid at all costs!! read more

If I could give a zero rating, that would be my review!!! I purchased my dream car in September 2024. This was my 50th birthday gift as I have not had a brand new car since 2012. I was SO excited!! I paid the dealership to tint the front windows, put protective coating on the interior and protective coating on the exterior. About a month after the purchase, we realized the heat and A/C was not working on the passenger side. I had to wait about three weeks before I could even take my car in to be repaired because they said they did not have a loaner car for me. When I finally took it into service at the Cadillac Waldorf, Maryland dealership where I purchased the vehicle; they gave me a Malibu loaner car and I complained because it was not equivalent to my car. I invested a lot of money purchasing the Cadillac Lyric and I expected the same replacement as I was inconvenienced as of just purchasing a brand new car. They kept my car for about a month and finally said that they didn't know when the part would be in to repair the heat and A/C. At this time, they switched it out for a Cadillac Lyric loaner car. As of today January 9, 2025 I STILL do NOT have my vehicle. This customer experience has been terrible. The Waldorf Maryland General manager has ignored all of my calls, emails, and visits. He has refused to contact me back. No one at that dealership has tried to make me whole as a customer. The Cadillac customer service Lyriq concierge department Took my initial complaint, but has ignored all of my follow up calls. No one has tried to correct this horrible, inconvenient, stressful situation. AND I'M STILL PAYING A CAR PAYMENT FOR A VEHICLE I'VE ONLY DRIVEN ONE MONTH!! Do NOT purchase a vehicle from Waldorf Chevrolet/Cadillac dealership!!! Do NOT purchase a Cadillac Lyriq!!! And do NOT purchase a Cadillac AT ALL if you're expecting a good customer experience and a great vehicle for the money you are spending!!! I feel so heartbroken, stressed, and disrespected as a customer!!! read more

Waldorf Chevrolet Cadillac - 2024 Cadillac Lyriq - Car Dealers Near Me - Waldorf, Maryland

I was pleasantly surprised at how friendly everyone was! I felt very comfortable there! My salesperson, Theresa Lewis, was outstanding! She was very professional, very knowledgeable, and she cared about me and what I wanted. Then she and her GM made it happen! I'm grateful to my nephew for making our connection! She and her Team at Waldorf Chevrolet Cadillac far exceeded my expectations! Thank you all from the bottom of my heart! read more

I had the worst car buying experience with this dealership. I was lied to multiple times and now i think i have a car that will give me problems until i sell it. I have a 2014 dodge durango citadel that had 42k miles.d The lies started when i wanted to come see the car. I was told the car was there so i drove an hour to come look at it. The car was not there and was told it was at the body shop. they said they would have it within a week because it was in the body shop. A week turned into over a month and the salesman called me when they had it on the premise. i came to look at it and they said the front bumper was fixed and repainted which was another lie. the front bumper had a lot of scratches on it but i wasnt worried about cosmetic problems like scratches. Next lie is when they said the car was Maryland state inspected but when i drove the car the oil light was on and one of the tires was losing air. Also the brakes were pulsating during highway driving. Another lie was the price of the car. I had financing with my own bank but of course they say they can do better. So they tell me one price of the car and after they run my credit the salesman comes back and say sorry i was mistaken. So the price is actually higher and they have already ran my credit. Of course they couldnt beat the interest rate i already had. So i get the car and i tell them about the oil change light(if the car was checked before i test drove it this would have been seen). they reset it before i left and i drive it home. after a couple of days of driving the low tire pressure display comes on and i feel the brakes pulsate on the highway. they say they can check it bring it to them and they will give me a rental for the day. I bring it to them and another lie. They say they dont have a rental car for me and i ended up waiting almost 5 hours for my car to be done. Mind you im over an hour away from the dealership so i was stuck. they fix the problems and the car seems to be good but after my month warranty is up i see the truck leaking oil. I reach out to my sales person and say the truck only have 42k and it shouldnt be leaking oil. he claims he will talk to the managers and see what he can do. Of course i stopped hearing from him and nothing was done. So i chuck it up as a lost and just get an extended warranty for the car just in case. Now im having issues with the tires holding air. Every other day one of the tires are low and need to be refilled with air. So i inspect the tires and they are dry rotted. HOW IS A CAR MARYLAND STATE INSPECTED AND HAVE DRY ROTTED TIRES. HOW DO I BRING THE CAR BACK FOR ISSUES WITH A LEAKING TIRE AND THE MECHANIC DOESNT SAY THE TIRES ARE DRY ROTTED. Me having the car for a about 5 months can not cause the tires to dry rot. Theses tires were dry rotted when they sold the car. I wouldnt expect a "reputable" dealership to sell a car in the condition my car was sold. For future car buyers stay away and look at the pictures I have on display. Think about all the time and money Ive wasted and will have to spend. Think about my safety put at risk with those awful tires that should have been changed upon maryland state inspection and when i brought it back for low tire pressure. read more

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Their customer service could be better and on my 1st time my service manager left without making sure the cashier knew how much I was paying so that was an inconvenience...but for as busy as they are they got me in and out and did a great job on my vehicle read more

If you require service on your Cadillac or Chevrolet and you go to Waldorf Cadillac Chevrolet make sure you see Jay he will take care of you in a expeditious manner he is well versed in his profession and knows how to extend a customer service attitude that makes you want to return I have been here before and was met with a stoic almost don't bother me attitude but jay was happy to help and explain any questions I had easily he detailed any delays with easy to understand statements and had item ready when he said they would be here's a man that enjoys his job and knows how to put a customer at ease I had a small issue with some work I had done and I saw him the next morning he had me out of there in 15 minutes great customer service rep I will look for him on my next service Appointment read more

I took my vehicle to this dealership first to have my headlamps replaced. They kept the car for two weeks, didn't voluntarily provide me with any updates on the repair status. To their credit they did provide me with a courtesy loaner free of charge, but only after I complained to management about the poor customer service. To their credit the repair was done properly, albeit at an eye popping cost ($1,100.00), just for two headlamps. Luckily I had the wherewithal to have had the ballasts replaced several months earlier, because I really would not have wanted to take my car back if they'd missed it. Something else this dealership did that ran afoul of good customer service, if not decency, was during the recall buyback and vehicle swap for my 2017 Chevy Bolt EV, they sold the vehicle (Bolt EUV) that I picked out as my replacement vehicle. No warning. They said they'd work with GM's concierge service during the buyback vehicle swap process. I went in and picked the vehicle out, worked with GM to get all of the necessary paperwork together, and vehicle information to the GM buyback coordinator, only to receive a call from one of this dealership's sales reps, barely three weeks later, informing me that they'd sold the car. That's called dealing in bad faith, and for that I will never forgive them. Why assure me that you would hold the vehicle until GM placed me into the vehicle (which was also on a STOP SALE order due to the battery recall), only to turn around and sell it to someone who saw me inspect the vehicle the day I picked it as my replacement buyback swap car? Epic failure of customer service. Due to this horrible experience with Waldorf Chevy I opted to keep my Bolt, and to have the recall battery replacement performed at another Chevrolet dealership. Bayside Chevrolet located in Prince Fredericks has superior customer service, an outstanding service department, fast turn around, and actual reasonable prices. Go there instead, and save yourself the aggravation of dealing with Waldorf Chevy. Seriously. Waldorf Chevy is not worth it. Not for the time, and not for the money. They're just dishonest people to do business with. Go someplace else to have your GM car serviced. read more

Gave them $3600 just to have none of my problems fixed and they do not like to answer the phone I mean I read the reviews but thought it was exaggerated but no literally robbed me any other dealership please don't waste your money! read more

If I could give this place a 0 I would their customer service sucks. They put my oil flitter on my car so tight that I literally had to get it sawed off and they did not help at all. Instead they were extremely rude about something THEY did. I would NEVER come back here, not for service or to buy a car!! read more

I purchased a leather bed cover for my truck with an assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my attempts to avail the warranty have been unjustly denied, citing reasons that contradict the assurances given at the point of sale. Furthermore, I discovered an unethical and fraudulent charge of $500 for a bed liner that not only was never discussed with me but also was never installed. This charge only came to light recently, and I am deeply frustrated and disappointed by this deceptive practice. Imagine paying interest for 3 years on a product that I have never purchased but charged for... So far I'm filing an official complaint to -Maryland Department of Transportation Motor Vehicle Administration -Maryland Attorney General (Fraudulent Practice Department) -Chevrolet Customer Service Complaints Department -Better Business Bureau Will see what's the outcome but what's important is stop these thieves from continuing their fraudulent practices so we all live in a safer environment!!! read more

Horrible place, liars, bait & switch.They advertise vehicles for sale that are not a part of their inventory to get you to visit the car lot. They advertise photos and cars that is. it the actual car that you are purchasing. They are scammers. I would never buy or refer anyone to this lousy business. Stay away!!!! Ship elsewhere do NOT visit this car lot. read more

Waldorf Chevrolet & Cadillac has set the bar across the board for anyone looking for a perfect customer experience. From the moment I reached out with a brief inquiry via email and by phone my salesman Mr. Marlon McLean was very, very responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process from the test drive through working with the finance team etc. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled the entire team kept going above and beyond in every aspect of my purchase! This dealership is Outstanding and I highly recommend them especially my salesman Marlon and the Sales manager Ken! Great experience, was very good and the sale took place very quick and was able to secure transportation the same day after the purchase. They sent two guys so I could drive my wife's Car home and they got my new home in right behind me OUTSTANDING!!! And the best part was it was the BEST PRICE on that model of Chevy Tahoe 2021 low miles on the Entire EAST COAST I checked 100s (REALLY) of dealers and they were by far the BEST PRICE!!!!!!!!!!!!!!! bar none. F.Barrett Happy, Happy Customer! read more

Waldorf Chevrolet Cadillac - MY LOOKS BRAND NEW TAHOE 2021 model low miles! - Car Dealers Near Me - Waldorf, Maryland

Their service department had my car for recall service. They should have insured they had the parts in stock before scheduling the service. They had my car for 2 1/2 week for service that should have taken no more than 2 days. Then the day after it was done they wanted me to bring the car back to retrieve some numbers in the computer that should have been done as part of the service. P read more

Horrible service dept. RUN. Dropped my truck off for warranty work and a recall was told they would get to it right away. Called the next day to check on the progress and was told the tech got involved in a bigger job and wouldn't be able to look at until the next day. They do loaner vehicles but was told they haven't had one for months. Worst experience will never return. read more

Stay away from the Used Car department if you don't want to play games with pricing. Manager tried to interest me in a vehicle that was very dirty, scratched up, and had not been cleaned or polished up. Who does that?? Not quality service, not fair negotiations, better to buy from a straight shooter like CarMax. Needless to say, I purchased from another dealership and got a much better offer. read more

We had a really good experience buying a used car. No pressure, everyone was friendly and professional. The place is clean and well kept. Thanks Marlin McLean! read more

Absolutely horrible service! They tried charging me thousands for things already allocated in the MSRP. Avoid at all costs! They are crooks! Went to Lexington Park with no issue for same vehicle. read more

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn't hear anything from the dealership. Called around 1:30 to get a status and couldn't reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don't work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it's ready before closing . She says yes. 6 pm no call. I call and I'm told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I'm on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn't washed as requested and the comp charges weren't applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I'll take my car to Virginia for service now. read more

Took my car here because it was idling rough. They tore it apart and called to say they didn't know what was causing the problem. They put it back together and called us to come pick it up. They charged us $2,400 and they didn't fix anything on it. To make matters worse now the car is worst off then before we took it as now it will not accelerate quickly. It takes forever to get it going from a full stop and merging into traffic is just awful now. I'm so angry that they charged us so much money for them to just make our car useless. read more

Yo the service manager is one of the best I've had to work with,when I bring my 2021 black widow in,what ever the problem, the service manager say fix it,that's how it Supposed to be when you spend a $100000 Great job service manager new car different stores read more

Waldorf Chevrolet Cadillac - Car Dealers Near Me - Waldorf, Maryland

I will not be bringing my vehicle back to you all. The service advisor (Kadeem) was never available when I called. People were very rude there when I called. When I finally talked to a service advisor there, he was very rude and talked over me, and talked to me like I was dumb. I had a certified mechanic that looked at my vehicle, and told me that parts under my hood was purposely tampered with so that I would keep coming back to get it fixed. Three months ago you all messed up my oil change, and had oil leaking out of my vehicle. I've had my car for three years, and never had these problems until I started bringing my vehicle to you guys. I am done with you all. I will never bring my vehicle back to you ever again. You take people's money, and don't the job. I felt taken advantage of. My car was in the best shape until I started bringing it here. read more

Took my $60k truck in to have an oil change, tire rotation, leaking rear window, tag bracket and tailgate trim repaired. I pick the truck up to find only the oil changed and tires rotated...and the leak repaired, allegedly. The service advisor (Ray) instead of making sure I'm pleased tries to quickly rush me out by asking, "do you see your truck? Pick the keys up over there" I then ask about the repairs and he acts bothered to explain. He then accused me of being angry and ask me to calm down? I literally wasn't angry until then. I explained that the repairs were not made and he replies "it's as good as we can do right now" I ask for clarification as to what that meant? Deer in the headlights look then says "let's go take a look" He then says they'd have to order the replacement trim parts if the manager approved and says he get the service manager to come out. I eventually chased the manager down as he tried to go back inside without addressing me. He listens to my concerns and agrees to have "Ray" order the new plastic trim parts. I take the truck and wash 6 days after picking up and low and behold the damn rear window leaks in the very same spot it did when I took it to them. I do know they made an attempt to reseal because they left a big black glob of sealant on my door jam that got all over my wife's white jacket. I tried to report my issues to "Ray". The receptionist put me on hold for 20 minutes waiting for "Ray" to pick up...he never did, I hung up. Oh, I almost forgot, they also didn't bother to properly inflate my tires after rotation or reset the tire sensors to the proper tire after rotating. read more

I've been to quite a few dealerships in the past and there was always one thing that was common between them all: the car salesman was pushy. I was pleasantly surprised with this dealership. All employees are respectful and nice. Raquel has gone above and beyond her call of duty and this is the second time we are back at this dealership again! read more

These people are the absolute worse!! I took my cafillac there for a simple oil change on 7/24 and made the fatal mistake of leaving it instead of waiting. My appt was at 10:00 at 3:00 I hadn't received a call so I called and was told by my serbice sdbisor that I had a leak in my rear differential which was going to cost me 1200!!! Because I'm not a mechanic. What choice did i have but to go along with this. However, i told her I abdolutely beeded my car the nest day because I had a wedding to attend. The service advisor told me she pulled some strings and the part would be delivered the next day . We'll the next day comes and at 4:00, I start calling for an update . I call approx 4 times in 2 hours and no one picks up. The next day I start calling at 8am. Finally someone answers and tells me my car will be ready by noon. I call abs when I finally get someone they tell me my car will be ready by 5! I gp to pick up my car at 5 and am told that they are still working on it but it will be ready shortly. I'm presented with the bill abd instead of 1200 it's for 2100!!! The service advisor tells me that the differential was 1200 but once everything else was factored in, the total came to 2100. I reluctantly pay and dtivevoff only to find that my check engine light is on!!!! It's now Saturday morning. I get to the shop and tell the service advisor on duty why I'm there. He does a quick diagnostic and tells me there is a problem with the throttle and c02 filter, but that they only do oil changes on Saturdays, so I will have to maje an appt to come back. I tell him that this is not acceptable because both of these items were addressed the day before. I told him I was not comfortable driving eurh my check engineightvin and he tells me there us nothing he can do. I go home and call back to complain to a supervisor. A young man named Kadeem answers, and after explaining the issue to him, he tells me to come back in, and he would have one of the techs look at it. I bring it back, and after 40 mins or so, my car is ready, and the check engine light is off. (It appears a hose was not connected properly!!) I appreciated Kadeems help, but it was too little too late!! Needless to say, I will never go back to Waldorf Cadillac Cheverly again. read more

I just bought a 2023 2500HD and Waldorf Chevy really nailed the customer satisfaction, introduction to a new vehicle and best of all the financing. They don't play around with silly extra charges or push you to get extra things you don't want or need. This is one of the finest dealers in MD and I highly recommend them to anyone wanting a new Chevy. I really enjoyed the new age tech with signing documents and laying out options I had for additives on a new vehicle like undercoating or parts like side steps, window tint, bed covers etc. Give this dealer a visit if you're in the market for a new vehicle. read more

To say the least my brief visit was terrible due to the lack of organization, communication, and lack of effort to assist during my first visit. Upon entering the service center I wasn't greeted by anyone there were 4 unmanned desk/workstations nor is there any identifiable information displaying who I should be speaking with in order to schedule a date for my vehicle to be serviced. The remaining option I had was to stand in the only two identified lines setup at the same counter were side for parts and the adjoined section identified as cashier. The First Gentleman from parts ask "hey sir do you need parts" I stated no and informed him that I would like to inquire how to go about getting setup for service/maintenance done to my vehicle. He directs me two individuals behind me at a separate kiosk section I said ok thanks. I proceeded to where the Parts member directed me to go and was asked by the gentleman hey sir can I help you I informed him yes I was just directed over here from the parts member and I'm inquiring about getting setup for service/maintenance for my vehicle same spill I said to the First Gentleman at parts he then informs yeah they should be able to help directing me back to the double section adjoined counter which "Parts & Cashier" are co-located I say well the parts gentlemen directed over here he says speak with the two on the end pointing to the two individuals sitting under the cashier sign I say ok thanks. I stand in line to speak with the cashier section and eventually asked by a young man hey sir you have an appointment I say no I'm looking to inquire about setting up to get service and or maintenance done to my vehicle he says ok yeah someone from there should be able to help you while pointing at the obviously unmanned 3/4 kiosk behind me I say ok there's no one there he says they're probably walking around and should be back. I proceed to stand and wait momentarily for about 3-5 minutes before asking him again who am I supposed to be waiting he's carelessly says the same thing he did previously ok cool so I take a few steps back looking around waiting for someone or anyone to assist while doing so I guess the second guy I spoke with who directed me to speak with the cashier asks me he man you get squared away I tell him no I was told by him(Cashier) that someone from the unmanned kiosk will be out to help. He then proceeds to stand up and ask the cashier "hey Evan (I that's the name I heard) you can't set him up an appointment?" The cashier who I believe name was Evan responds and says to the other gentleman that " he didn't say he wanted make an appointment" I respond I informed you I'm here to inquire about getting a service/Maintenance " then he responds and say yeah but you didn't say appointment. I'm like service and or maintenance same thing I'm at service center. So he begins to assist finally stating the earliest they have is the 14th of May ok that's fine I say and begins asking me for my name and vehicle information etc. so here I am now I have the appointment scheduled hopefully my next visit is more pleasant that's if I decide to follow thru with the service being that i don't have much confidence in this service center ability based off my initial interaction with the front line of employees lack or inability to get some of the simplest task handled in a smooth faction read more

I would like to urge everyone to stay away from waldorf chevy caddilac. Took my vehicle there for an anti freeze leak. My vehicle is 2 years old with 42000 miles. They told my it wasn't under warranty. So I went to pick my vehicle up I paid the 130 dollar service bill. Then they proceeded to give me the wrong key to my vehicle 2 times. They finally found the key to my vehicle I went to leave and my key was no longer paired to my vehicle. I was unable to do anything. Took them 4 hours to fix the issue. I asked them what they where going to do they said nothing it wasn't there fault. Where not willing to work with me at all with a warranty or anything for the programming they had to do to get my vehicle running again. Please don't take your vehicle there. read more

I have been bringing my vehicles here for service for years and in the last three years it has become the worst place for service. Three times I brought it in for oil change and tire rotation and three times they didn't rotate the tires. They tried to insist they did until they found out I had marked the tires with numbers so I could tell if they did it or not. They still didn't believe me so they pulled video from cameras in the shop and then had to admit that they had not been rotated. No one should have to argue with them to get service they paid for. Yesterday I brought my vehicle in for oil change and tire rotation. They said it was done but told me they couldn't rotate the tires because one of the lug nuts was stripped and would have to be cut out and one was missing. Funny thing is it wasn't missing when I brought it in and how did the lug nuts get stripped when they are the only place that has ever touched them? So now they've wrecked my lug nuts and expect me to pay to get it cut out and purchase new lug nuts when they wrecked them? I tried contacting the dealership manager via email, it's listed on the website, and it was returned to me as undeliverable. I am absolutely furious that a $80 service is now going to cost me hundreds because they are incompetent and can't be trusted with a simple vehicle service. read more

I had my car towed to this location for a problem that my car would not start. They told me that it was the battery. When I picked up the car the hood latch was broken on the way home I stopped at the store but when I got back in the car it started but would not go into gear. They could not tow me back to the shop so I had to use my own towing service. They told me that it was my alternator so I got that changed. After spending $3000 for the service my vehicle broke down again with the same issues. This is the worst service that I have ever heard from any call maintenance service I have been dealing with them for almost a month. read more

My 1st visit to this dealership after purchasing my 2015 Chevy Cruze in July 2017, was not so great. After purchasing my vehicle from Lexington Park dealership in July 2017, for economic reasons, I realized the AC was not working properly. I reached out to Lexington Park who referred me to visit Waldorf Chevy dealership for my service needs because they are close to me. I scheduled my appointment to have my car looked over and the discovery was a bad AC unit. The repair team replaced the air compressor unit and the driver seat belt on 8/25/17, a month after I purchased the vehicle, total cost for that repair was $1700. When I received my vehicle and began driving it and needed to use to AC, I realized a huge smell GAS pouring into the car that's occupied by my children and I. I called the Waldorf Chevy dealership about the issue an appointment was made and I ultimately took my vehicle in for my 2nd visit on 9/18/17. My vehicle was checked, tested, left to vent out with all windows down, and NEW air compressor unit taken apart. Needless to say, Mark, the repair agent stated, "Nothing", was detected! If that was true then why was my NEW air compressor pulled apart?!? I picked up my vehicle on 9/19/17 and began driving home, I decided to test the AC for the GAS smell, no longer a heavy GAS smell but a loud noise entailed when the AC was turned on. The extremely loud noise shuck the entire car!!! I made a U turn back to Chevy and advised them to make my vehicle right!! I received a call from Mark indicating, "DEBRIS", was found inside the cabin of the vehicle where the 3 week old NEW air compressor unit, they installed!! They even left my glove box dirty of this so called DEBRIS found or placed in the vehicle to cover up their repair error. On another note, the customer service was horrible, when I arrived to pay and collect my vehicle the two heavy Caucasian women at the cashier counter held an extensive conversation and refused to acknowledge me. I eventually stated, "Am I in the right place to get my vehicle?". I was charged a rental fee of $38.00 for the errors of the repair team. On top of it all, as a multi-vehicle owner, I am use to outstanding customer service from Honda and Toyota. Every time I take my Honda in for service I received a complimentary car cleaning and mats vacuumed. Chevy didn't even wipe the glass nor offered a survey of my experience. I have decided to take my future Chevy services to Bowie Maryland Chevy dealership, two bad experiences was enough for me. The compute is totally out of my area, yet, I feel the experience will be so much better than Waldorf, worth trying. Attached are photos of my clean car and glove box before repair, then 2 pictures of a very dirt glove box with the alleged DEBRIS left behind. Not even a care or action plan to clean up the mess knowing my vehicle was clean!! Moving on to better!! read more

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