I can't even begin to brag about how amazing Syrina was. I came in for a walk-in and told them I came from Somerville, MA (over an hour commute) and would really love to walk out with a dress that day. The very nice and upbeat man at the front found and paired me up with Syrina. Syrina was absolutely amazing and her positive attitude was contagious! She really listened to my budget and wasn't just trying to make a sale! I recommend her to any bride!!!! And by the way, I said "yes" to my dress! read more

I visited the boutique in July 2019 to browse wedding dresses with my entourage. I had a great time and felt so comfortable with my stylist, Christina G. I'm very self-conscious and she made me feel confident throughout the whole visit. Christina respected my budget and I felt like she really listened to what I was looking for and the vision for my wedding. The process of checking out after I said "yes to the dress" was simple and quick. My veil and belt arrived quickly. My dress took about 5 months to arrive, but everything came in exactly as it should. The ONLY reason I'm giving this review 4 stars instead of 5 is because there seemed to be multiple mix-ups and confusion surrounding picking up all of my pieces, which made me feel uneasy. I picked up my veil in August, then received a voicemail a few months later saying my veil had arrived. I called to correct them and it was actually my belt that had arrived, but their computer system was still showing that my veil had not been picked up. Then, I picked up my wedding dress this past Monday (and it was just as perfect as I remembered), but they called me an hour before the appointment asking if I had ever picked up my veil. I reassured the girl that I already had my veil, but it was still not marked as picked up in the computer system. Also, the day I picked up my belt, it took a long time for someone to help me. I went to the front desk and they told me to go downstairs and someone would assist me. I waited downstairs for almost 20 minutes with no one in sight. When I went back upstairs, I went over to the same girl who greeted me. She didn't recognize me and asked what I needed help with. I informed her that I had been waiting downstairs, but no one came to assist me. She walked me back downstairs and said, "you're right... no one is down here. I guess I can help you." She looked me up in the system and went into the back to get my belt. My belt came in in the correct size and color, but I was a little disappointed in the way that it had arrived. Belts aren't cheap and I didn't like that when it was handed over to me, it was crumpled into a ball and stuffed into a small Ziploc bag. When I took it out of the bag, the beads were stuck to each other and to the thread around the belt, so I had to carefully pull them apart. I just wish that it had been steamed or at least laid out in a box for the amount of money you spend. I did give them the benefit of the doubt though, since I did walk in on a busy Saturday to pick up my piece. -- As far as Alexandra's Too goes, my family had an amazing experience. I picked up my veil on a weekday during the summer with my mother. We had some extra time on our hands, so we decided to take a stroll over to the Alexandra's Too store to possibly look at Mother-of-the-Bride dresses. It was a slow day, so the young girl at the counter let us take a look around. My mother and I loved that she wasn't too pushy and even let us try a few dresses on. Fast forward to this past Monday, I made an appointment to come back in and try on more dresses with my mother. Our consultant, Corey, was awesome to work with. He was respectful to all of us and again, not too pushy, which we all like. Corey was very complimentary of my mother and made her feel comfortable throughout the appointment. We would recommend him to anyone! read more

I had the best experience at Alexandra's. My stylist was Christina Gannon. I had originally booked a regular 1.5 hour appointment but Christina suggested the VIP experience. It was a little pricey but totally worth it. I needed more than 1.5 hours for one thing, but you also get a private room, champagne and snacks. Not only did I have a great experience, my entourage did too. Christina was prompt in responding to all of my emails, and was attentive and helpful while we were there. I had sent her several pictures of dresses I liked and she did a great job of finding me my dream dress in the store. First one I tried on! I'm so happy I chose Alexandra's and would recommend Christina to anyone looking to make an appointment. read more

Pros: the store is beautiful, they have a huge selection and the people there are nice. Cons: Make sure you confirm your appointment by phone even if you got an email. I arrived and they didn't have my appointment even though I got an email confirming my appointment time . They fit me in by putting me with a prom consultant on the top floor with the discount dresses (not the bridal section). I didn't try on a single dress from my wishlist that I spent time making. They don't let you take pics until you've said yes to a dress, so it's hard to know what you actually look like or if it will photograph well. I ended up buying a dress, I think mostly because I was exhausted and sick of dress shopping. I had to ask for the champagne they advertise as a celebratory toast when you buy. There was no happy yelling like what I heard coming from the actual bridal floor appointments, no pics with a "I said yes to the dress" sign or anything. Just an underwhelming experience for me. I finally was able to take pics in the dress and when I looked through them all at home that night, I started sobbing. I hate the way the dress looks and they have a no return policy so now I'm trying to find a replacement for cheap since I spent my whole budget on a dress that looks awful on me. I wish I had gotten the experience that all the other reviews got, maybe an actual bridal consultant would have helped me find a dress that worked for me. read more

Beware! Be sure that they order the correct sizes for your dress. I am currently a bridesmaid in a wedding and we opted to go here for our dresses. Everyone in the bridal party ordered dresses here and every single one was the wrong size. Two were too big and two were too small. After swearing up and down that my dress could be let out and it would be fine- I have yet to find a seamstress who will do the work. Because of the fabric and style, the seams will show and ruin the look of the dress. Alexandra's should have known this and ordered me a larger size. It is pretty clear they do not train their staff well in measuring/ consulting size and style charts that are specific to each dress. Throughout the process we were assured the sizes were correct and they had triple checked them. I am no expert and I trusted them- foolish mistake. I am now out 250 for the dress and might have to buy an entirely different dress dunce they do not take returns. Alterations if possible will cost 150. Be very careful coming here. After they get the sale, they will refuse to help you when problems arise. read more

I got my wedding dress at Alexandra's and had no complaints! Brianna was so helpful throughout the whole process. She helped me find exactly what I wanted within my budget. I would recommend Alexandra's to any bride - there were so many great options. read more

I was referred to Alexandra's by a friend who's sister had recently purchased a dress from the boutique and had nothing but wonderful things to say about her experience. On the day of my appointment, I was greeted by my stylist. She was friendly enough, but I could tell that she seemed somewhat burnt out from the new bride-to-be spiel. Side note, I am not a girly girl who has been obsessing about her wedding since the age of 3. I came in with a reserved, yet optimistic attitude. I had picked out dresses ahead of time from the boutique's online inventory, so all of the dresses were already in the dressing room which was really convenient. I did request another style of dress the day of the appointment just to mix it up. The stylist did a great job of picking out a dress that was unique and the complete opposite of the original style I had envisioned, which I appreciated. Ironically, I did end up choosing the dress that she had picked for me - funny how it always works out that way! The purchase was seamless and there were no issues with the delivery. Fast forward to the try-on appointment, my stylist was 20 minutes to my 60 minute appointment, which was frustrating, but my mother and I decided to peruse the Alexandra's too section for a possible second dress for the wedding reception while waiting. An AMAZING employee, Sabrina D., approached my mother and I asked if we needed any help. I told her about the possibility of another dress and what I had in mind. She immediately picked out a dress that I was in LOVE with. With much enthusiasm she continued to look for other dresses just in case I did not like the fit of the first dress. All of the dresses she pulled were amazing; however, I ultimately went with first dress she picked for me. She was so attentive, helpful, considerate, and respectful. Truthfully, my stylist for the try-on left no impression at all. She was not rude or unpleasant, but she had the same attitude as my first stylist, which by the way, resigned and failed to reach out to let me know. I had picked out a headpiece to go along with the veil and the two dresses I had purchased and she literally had ZERO input on anything, unlike Sabrina who was nothing but complementary. The boutique seriously needs more employees like Sabrina! read more

Where do I even begin?! What an amazing, beautiful, heartwarming experience at Alexandra's Boutique! Endless gowns in every style! Gorgeous interior decor and vibe! From the girls at front desk, to my stylist, right down to the manager, everyone was just so incredibly pleasant, kind, patient, and compassionate! The girls at the front desk greeted me with a smile and warm upbeat humbled welcome, which was much appreciated as a first time bride. The manager Carol is a stunning blonde bombshell and a genuinely compassionate and kind woman! Oh and my stylist Sandy, I cant even say enough good things about this wonder woman! We immediately clicked and she made me feel so comfortable and cared for! Every step of the way Sandy took amazing care of me. The dedication and hard work she put in to finding my perfect gown was a journey for us both and her patience is unparalleled, as I am a super indecisive person and loved almost all the styles and changed my mind quite a few times. Sandy never gave up on me and made sure I was 100% happy with my dream gown in the end! I said Yes to the dress! :) All around 5 stars! Carol, Sandy, and all the sweet girls I had the pleasure of interacting with at Alexandra's Boutique have forever left a beautifully memorable impression on my heart! A huge shout out to them, thank you from the bottom of my heart! Highly recommend going here! read more

I had Katie as my consultant, she was very attentive and listened carefully as I described my dream gown. She chose dresses that best fit my description while staying within the budget. After trying on a few I just couldn't shake this one dress I've been admiring online. She disappeared for a few minutes and came back with THE dress! (She warned me before I tried it on that it was almost double my price range) but still, I put it on and knew right away it was my dress. I almost walked away from it due to the price tag but Since it was a sample gown Katie worked hard to get it as close to my budget as possible. She was genuinely happy for me that I found my dress. Such a wide selection, If you can't find your dress here. You are out of luck. read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

Short Version My consultant's previous appointment went an hour and a half over, which cut into my appointment time. She did a poor job of listening to what I was looking for and was bring extremely pushy to try to get me to buy that day. I also noticed that their prices were a lot more than other stores. Horrible experience and I will not be returning. Long Version Initial Impression: Had an appointment at 11am on Saturday. I was told since it was my first time that I should arrive a little early. After waiting until almost 11:30, a woman finally comes out and tells me she will be helping me for a few minutes because my consultant is still busy with another party. She helped me pull dresses for about 10 minutes until her appointment arrives. Meanwhile, my consultant is still busy with her last appointment. During this time, there were plenty of employees downstairs who could've been assisting me. My consultant: I finally met my consultant around 11:45 or 11:50 and she does not speak English very well. Due to the language barrier, I don't think she understood what I was looking for. I also got screwed with my promised hour and a half appointment because the next appointment was coming in at 1pm. There were a few times where my consultant left me alone for 5-10 minutes at a time (not sure where she went). I heard the other consultants and how well they are listening to their customer's wants and needs and I am not getting the same customer service. My consultant was also being extremely pushy. I don't know how many times I told her that I wasn't going to buy the dress today because my mother wanted to see the dress before we made the purchase. She kept trying to make a sale the entire time. Pricing: I noticed how expensive their dresses are. I tried on some of the same dresses at another store and Alexandra's dresses are at least $200 more. They also change the style number on the dresses. My guess is that they don't want someone finding out what they like and taking the style number to a different store to get a cheaper price. Overall: I will not be returning. Between the horrible experience and their overpriced dresses, I will take my money elsewhere. read more

I must say I had the best experience, 2/2/19 at Alexandra's Bridal Boutique... I went with my best friends to pick out my wedding gown... I was nervous, but the minute you walk through the door the staff is courteous and welcoming. Then I met with my consultant Mali... she asked what I was looking for etc... she picked out some amazing dresses including the one I had my heart set on... She definitely added to the great experience I had....down to earth, she kept it real, and we all had a few good laughs..a more personal touch than just a consultant. I said yes to the dress, it was amazing and when it came to figuring out the head piece, I said I just wanted a flower, and like magic she appeared with the perfect piece first time around. Thank you Alexandra's Bridal Boutique and Mali for an amazing experience. read more

I am a mother of the bride, and as all mothers in this situation.. we try on dozens of dresses before we decide on that special one which will be forever immortalized in pictures. I ordered from many different sites.. received lots of dresses and returned those I did not want. Unfortunately, when I ordered a dress from Alexandra's, I did not realize it was final sale. This store practices deceptive techniques.. only in small print at the very bottom of the page did it state online sales were final. It did not state it when i added it to my cart nor when I pressed "purchase". It was only when I got an email from the store telling me that it was final did I know this store's policy. I immediately asked for the sale to be cancelled, but they refused. The dress hadn't even been processed yet.. but they took my $600.00! They agreed to allow me to come to the store and exchange, but there is nothing in this store I wanted.. so now I am out $600.00 as all they would provide was a store credit. I mean.. I'm only using an evening gown once in my life.. I have no reason to go back down to Fall River to buy another one. I am furious at how I was treated. I'm listing this review to save other mothers from this issue. Weddings are happy occasions, and Alexandra's has certainly tainted that for me. BUYER BEWARE! read more

Horrible customer service. I made a pricey mistake purchasing a MOB dress here. I could go on and on but will just advise- stay away.

I don't write many reviews but my experience at Alexandra's for my wedding dress was so great I wanted to pass it along! I worked with Sandy and the minute I walked in she was full of positive energy. I was unsure of what I wanted so I wasn't able to narrow down styles but she did an incredible job pulling dresses that looked amazing on. I found the perfect dress and I have Sandy to thank for that! The store is awesome. I've been to other bridal stores for friends' weddings and they don't even compare to the treatment you get here. You have your own personal space and changing room with one on one attention. I never felt ignored or rushed. There are so many dress options and the rooms are clean and beautifully decorated. read more

I found the perfect dress for a good price. The staff were warm and personable. My dress was just gorgeous and arrived right on time and as I had dreamed. read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

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I am disappointed to say my experience at Alexandras was not what I hoped it would be. The appointment started off okay...My consultant greeted us, counted the number in the group then went upstairs to gather seating for my girls. Once everything was in place, she collected the group and led us up a sweeping set up stairs. I was dazzled by the number of dresses and the size of the salon. On reaching the top step, my consultant took off into a sea of fabric. I paused for a moment to ensure the mothers made it up the stairs and had to point out to the consultant to pause and allow them to catch up. Common courtesy.... don't leave anyone behind and don't rush. As the group settled into our semi-private viewing area, the consultant pointed out for the first of several times that day just how large my group was (5 adults & 1 very well behaved flower girl). The consultant may not have intended it to be conveyed that way, but the numerous comments made the group feel unwelcome. Before starting the 1:1 interview, ground rules were laid out. No commenting until the bride comments. No this. No that. Members of the group felt insulted by this "talking to". I'm sure the rules are for good reason, but the important piece is how they are delivered. Deliver them in a positive light, don't set a negative tone for the rest of the appointment. At the time of this appointment, I had a good idea of what I was looking for. I communicated price, style, fabric, etc. Within 5 minutes the consultant was telling me how limited my selection was going to be. No problem... could have done without the added negativity though. I know what I'm interested in and the store either had it or they didn't. Turns out they didn't. I cannot fault them for that. The consultant pulled several dresses that fit my description but none beat my top choice at another store. Each dress I put on, my consultant gushed over how beautiful it was.... BEFORE I gave my opinion (might I say, breaking their own cardinal rule of hearing what the bride thought first!). Had she heard my opinion she would have discovered that I wasn't wholly interested in showing my group any of the dresses. Every other store I visited waited for my opinion first then went on to point out features that worked and others that could be altered to fit my vision. Simply saying everything looks beautiful despite my clear disinterest comes off as disingenuous and does not help me connect with my consultant or the gowns. After striking out, my consultant began pulling dresses several hundred dollars outside of my price range. Please don't show brides dresses they can't afford. It's not easy and is certainly distressing to tell a consultant to put a beautiful dress back on the rack. Having hit a wall, the consultant became quite pushy and invasive with her questioning. "If we can order the dress you want and price match, what is preventing you from buying it here?" "I heard [the other store you went to] is closing". I explained that I wasn't ready to purchase and ended the appointment. It was awkward trying to dance around the fact that I really just didn't connect with this salon. Perhaps I would have had a different experience with another consultant. Unfortunately, first impressions count. I believe many brides can (and obviously have) had wonderful experiences here and are able to find the dress of their dreams. It didn't happen for me for the above reasons and I hope the salon can use my experience to elevate their customer service. As my two-star review indicates, I have experienced better. read more

It was very easy to find a dress and order it. However, when I called the store no one answered. I called again today and a girl named Kristen picked up. She couldn't be bothered to help me. Insist that my calling was an inconvenience since Friday and Saturdays are their busy days. I still can not believe how rude she was. The store manager carol on the other hand is the exact opposite. She was very helpful and responsive to all my questions. read more

My twin sister found her wedding dress here in May 2020 and had such an amazing experience that I knew I had to go back someday when my time came. Their selection is awesome and their consultants are great. So, I went in a few days ago to try dresses on for the very first time and I was so lucky that Alexia was brought into my life. Not only is she the brightest, kindest, most loving person that you'll become best friends with during your two hour appointment, but she helped me find my dream dress well under my budget. Alexia made me feel so special - my appointment was so fun and easy and I owe it all to her. She listens, she understands your vision, and she delivers. Thank you so so much Alexia! You're a queen and I can't wait to see you on pickup day!! read more

If I could give zero stars, I would. I will NEVER recommend Alexandra's again. In October I visited Alexandra's to look specifically at Berta dresses. I was offered a 20% discount on two separate dresses', one which I purchased and left the same day with. Today (1/5) I see online a post on their social media account from July which has since been deleted following my complaint that they are offering a 50% discount on all Berta dresses. I called and spoke with an employee asking if their sale on Berta dresses was still active - the employee confirmed & said yes. I also see the sale as still active on their website. After asking to speak with a manager, I was then given the email address of the owner to talk to. Below you will see how that conversation went. At first the owner denied the sale was active, claiming the post was from July and the sale was over. After informing her we spoke to an employee who confirmed the sale to still be active, and informing her it still to be active on their website she then denied the sale was in regards to all Berta dresses, even though the dress I purchased was visible in the post. Fine. However, another Berta dress that I tried on (and have an image of myself in) was only offered to me at a 20% discount when in fact It should have been offered at the 50% discount they were advertising. If that was the case, I would have left with the dress that was 50% off. The owner is refusing to do the right thing and is denying any and all wrong doing. leaving me feeling lied to and scammed. All I was hoping for was for them to honor the discount they advertised and are continuing to advertise. Customer service is clearly non existent at this business and all they care for is taking as many dollars out of the pockets of their customers as they can. read more

Walked in looking for a bridesmaid dress at Alexandra's too. I didn't even get a "hi how are you" from staff. I was walking around for 10 minutes looking around while your staff talked with one another instead of asking if we needed any assistance. I'll take my business to a place that actually appreciates it. If I could've given 0 stars, I would. read more

Where to start- I currently live in San Diego and was home for the holidays taking care of a sick family member, and my amazing MOH took it upon herself to make an appointment for me to try on dresses after all the stress going on. I received a phone call two days prior to our appointment to confirm and to notify me my attendant would be Christina. On arrival, they checked me in and Christina was standing at the desk awaiting us and immediately came over with a huge smile and introduced herself to my group of ladies. She was excited and whisked us away to our dressing area. (Disclosure: we did have to climb a few flights of stairs but she made sure to ask if everyone was going to be ok). Once upstairs, she sat down with us and spoke directly to me about my vision, wedding date and venue, any silhouette I preferred, what I want to feel like, budget, etc. I wasn't set on picking out a dress as this was my first time but man, she came back with maybe 6 dresses all of which were stunning! Each dress I tried on seemed to nail it in exactly what I was looking for, but eventually the first dress I tried on was the winner! Christina listened to me and I really felt she totally understood not only me but what I needed. She was the ultimate best assistant and as I began to get worried I wasn't making the "right decision" because I wasn't getting the responses I hoped for, she reminded me this was my day, my dress, my romance. She had me close my eyes and envision that very moment I'd walk down the aisle and to open my eyes, and I began to cry before I even looked- the very first dress I tried on was the winner! Thank you to Christina for making that day so special for me and for being patient and just overall understanding! Highly recommend alexandras, huge variety, beautiful dresses, helpful staff, and smooth transaction. I can't wait to get my dress in! read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

We came here to try on bridesmaid dresses for my sisters wedding. Our experience was good. Just okay. Nothing special. The girl took my measurements. She suggested what size I should purchase based on my measurements. We are in a pandemic so I had the dress mailed to me. I tried it on at home... to my surprise it did not fit! I was worried that I had gained a substantial amount of weight. I have been loosing sleep over this, worrying whether or not I will loose enough weight to fit my dress. Finally today I decided to call and just see about ordering a size up. The nice girl who answered the phone listened to my story, she told me "oh wow, you should actually have ordered this size instead of the one you got". She told me based on measurements I should ordered almost 2 sizes larger than the dress size they told me to order! I told her that it all makes sense now! I placed the 216.00 order for the correct size dress. I spoke with the manager and the owner to see about a refund since this seemed to be their error. They rudely told me no over and over again. They demanded I go to the store to get refitted and would possibly get a refund. Now, remind you - we are in the middle of a pandemic... I ended up finding the size chart for my dress on their website. I lined it up with the measurements they took from my dress that was still on the dress bag I purchased from them. It became clear that they completely screwed up. My measurements are not even close to the size they ordered me. The owner Fatima, and manager Caroline told me their process was for me to come back in the store to get refitted. Honestly, it shouldn't matter what my size is right now, when the measurements they took at the time were not placed with the correct size dress. Fatima told me she didn't want to "eat the cost". It seems she would rather her customer eat the cost for a blatant mistake her shop made. I do not recommend this shop! Save yourself the hassle, trouble, and spend your money elsewhere! I should note I know of many ppl who have had issues. The dresses they sell are beautiful but their customer service is terrible. They do not show any care for their customers at all!! I am also going to attach my measurements and the size chart here. Save your money!!! When I ordered a new dress I called up Ve'Lace Bridal. They were so understanding, and compassionate towards the situation. They def took care of me after this debacle! read more

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Our stylist appeared to have been on the newer side, and didn't have anything pulled for us, even though she called a few days prior to discuss my preferences. We were okay with that and she was pleasant, and we knew what we wanted, so it was easy for us to step in and discuss style, color, etc. But, be sure to READ what you sign - not just listen to the stylist tell you what you are signing for! We never heard a word about the fact that if we couldn't pick up the dress in two weeks, there would be a $25 storage fee. I called to discuss this and I definitely got attitude - so the rating went from a three to a two star because of that phone call. Definitely would not recommend, even though I love my dress. read more

Beware. Buying the dress was fine but alterations dept. and operatons manager a nightmare. Dirty. Pins on floors and hair on the pedestal got on my dress. Never saw a vacuum. Pointed it out to rudness and defensiveness, found it the same way all 3 times. Brides are nervous enough without having the stress of your dress looking perfect and managers yelling at you in public. Especially since you are paying big bucks for alterations. I drove 75 minutes, could have and should have gone someplace else. First appt 10 wks before wedding. I was sent down long staircase. The girl that escorted carried my bag with shoes and I had to carry my heavy dress? Really? Considering I had a knee replacement it took me a while to side step 2 flights. The seamstress measured length and pinned hem and took in shoulders. I pointed out the beading was cutting into my arm. Told that could be fixed. Next appt 1 month before wedding, beading still cutting into my arm told nothing could be done. Hem not finished, dress was not placed on me properly and not buttoned in back. Could not see back of dress cause they don't have 3 way mirrors. Told they don't need to, cause they have had it like that x 30 yrs. Good thing took pictures. Didn't like bustle told only one way to do it despite there are 5 different bustles. american, french,ballroom, train flip, austrian. I was told by ops manager they know best and internet gives false information. I'm paying for it, I can get it anyway I want, right? Seamstress stated she couldn't see and said she needed her glasses but refused to get them. I was told at end of appt to pick up my dress 2 days before wedding no need to try on. When I got home I looked and the hooks from the bustle on the satin underneath were quite visible through chiffon. The dress was hanging off my shoulders and bodice buckling in back and buttons were hanging. I contacted designer of dress and they said there were other ways of bustling dress and that shoulders had to come up and buttons needed to be looped in back. They said you should not see hooks underneath chiffon like that. What if I opened my dress on day of wedding and found all the mistakes from second visit. I spoke with Ops manager after emailing her with pictures and comment she started the conversation with Hi this is ... "you are making yourself crazy".That's how you start a convo, with insults? She continued to interrupt me and would not listen to my concerns. I told her about the dirty conditions and more excuses. That would be ok but 3 times the same filth. She accused me of moving during the fitting which was a lie. I asked for a refund that I wanted to go somewhere else and she said what refund? I then gave up. I went back a week later now 3 wks from wedding. Now I had head seamstress I requested. Lovely woman and extremely helpful. I asked to be brought to 3 way mirror upstairs. She had already removed the hooks and placed buttons underneath satin and had small loops on outside of chiffon. It was recommended I try it with a bra despite having cups inside the bodice . It made a huge difference. She also agreed the shoulders needed to come up and pinned it appropriately. Now the beads didn't cut into me. In walks ops manager. I was showing the seamstress what the dress looked like before and asked if that was acceptable. Ops manager began to berate me. She was interrupting me and shouting at me in front of customers. She said I was "nitpicking" and was rude. I asked her to leave that I was all set. She continued to yell at me and walked away with alterations Ops manager and said "wrap this up and get her out of here." I continued to speak with the seamstress and we finally were able to complete the alterations. She asked if I could wait 15 minutes to have her work on it. I did and it needed a few more stitches to tighten bodice. She came back with the dress finished and steamed ready to go. She offered and carried the dress to my car. So sweet. I caution you. You should always try dress on before pick up and not 2 days before wedding. No one should be treated especially, a bride, the way I was treated by the operations manager. Weddings are stressful enough. Your wedding dress is the focal point of the wedding and should look the way you want it. Corners should not be cut. Say yes to the dress and run far away for your alterations. And finally, run a vacuum on the carpet. Im waiting for someone to get a pin stuck in their foot. read more

Alexandra's Boutique - bottom L part of dress, hooks can be seen appears as a stain in an upside down V. Dress not sitting on shoulders properly. buckling bodice - Bridal Near Me - Fall River, Massachusetts

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Alexandra's was my first and ONLY wedding dress appointment. I booked with Alexia, and she was really helpful and honestly made the experience 10x better for me. She made me feel comfortable, and most importantly beautiful. I said yes to the dress to actually a dress she picked out for me. A dress I didn't originally pick in my head, however after listening to me through the appointment about what I like and don't like about what I picked out, she found this AMAZINGLY PERFECT dress for me. She is amazing at her job to say the least. I am so excited for my dress to come in! Please book with her! You won't regret it! I'm still crying with joy to this day. Thank you so much, Alexia! read more

Warning! Get measured by someone else first! My original appointment to get measurements ran 30 minutes late. Then when my bridesmaid dress came in, I went to pick it up in which this time it took her 30 minutes to find my dress. I tried it on and wow! It's VERY big! I was charged $50 more because they said I was "plus size," but now I'm swimming in the dress. They remeasured me and said I lost 3 inches around my waist and stayed the same in my bust. But this dress definitely needs to be taken in more than 3 inches and the bust is absolutely huge. I'm really angry to have been charged extra for a dress that came obnoxiously too big. And now I need to spend more money to get this altered, which FYI, they don't do alterations...which is fine because I wouldn't trust them anyway. read more

I had an amazing experience at Alexandra's this past weekend. Booking an appointment online was easy - I didn't run into any issues with availability. Kayla S was appointed as my stylist (selected at random) who reached out to me via email pre-appointment to get an idea of what I was looking for, details about the wedding, etc.. I had no idea what to expect being the first of my friends to get married, and never having been in a wedding party. Kayla S provided the best experience for myself, my mom, and my 2 best girlfriends. She made me feel SUPER comfortable (incase stripping down in front of a stranger doesn't make your heart race a little) and I think she even had fun with us LOL. She brought about 5 or so dresses for me to try on, essentially narrowing down the exact style and details I really liked, or really didn't like. I think she brought 5 more once those details were narrowed, and I'm pretty sure the 3rd dress of that bunch was THE one. Out of their entire inventory (+ a trunk show), it blows my mind how she seriously understood what I wanted and was able to deliver that. Outside of Kayla's amazing service, the boutique itself and the other staff was nice. I opted for the Luxe bridal appointment that had cute and cozy seating for my 3 guests, and complimentary champagne. They even gave me some gifts to walk out with! 10/10 recommend! read more

Being a bride in 2020 has been very stressful, but Alexandra's was one of the smoothest vendors I've dealt with. They made my day of picking up my dress so special and Carol was so responsive during a time when I'm sure they are inundated with requests. Pick up was totally seamless and the dress was PERFECT. So happy with my experience. read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

Last Thursday we went to Alexandra's to buy my wedding dress. I am generally not a fan of shopping and was a little apprehensive, as I wasn't sure what to expect. We were greeted with a smile and introduced to our consultant Noelle. She was so patient, knowledgeable and helpful. She did everything to make this experience one of the most wonderful days of my life. She kept at it and made sure I found my dream dress as well as my dream veil. Kudos to Alexandra's for having such a great consultant. Thanks Noelle, Madison read more

Alexandra's was amazing! The selection of dresses was incredible and their staff was professional and attentive! Justine, my stylist, did an incredible job finding me a perfect dress. She went out of her way to really narrow down my options and make sure I was confident in my decision! Would highly recommend to any upcoming bride read more

Definitely a nice selection of dresses, however horrible customer service and management. Their website and their stylists both told us they would have the lowest prices or matched to the designer prices if we looked online or another store. We therefore placed our order and were told we would receive 25% off bridesmaids dresses since the bride bought her dress there. We were looking online after and saw the dresses we ordered for about 70 dollars cheaper on the designers website as well as Alexandra's website compared to what we were charged. When I called the store and asked why were lied to, the manager would not do anything about it and said it was out of her hands. Another bridesmaid called as well and the manager would not even speak to her and said she already spoke to me. A cute place, but something like a glitter wall doesn't make up for conning customers! Her loss, as many of the bridesmaids are getting married next year and definitely will not be going here after the experience. All these dresses are available online for a lower price. Keep in mind if you are thinking of going. :) read more

Lots of product. But very low quality goods for moderately high prices. Very nice, helpful sales people, but you're better off with a Nordstrom or Bloomingdales (for prom, bridesmaid or mother of the bride dresses) where there's higher quality, same or even better prices, and top notch management/customer service. read more

Horrible pressure tactics selling. Would not allow me to ale pictures of the dresses on me so it could think about it. I drove 2 hours and 15 minutes to get here and she was like well it was in the email. She is like our designers don't allow that. That is a bunch of BS! I've tried on and taken pictures of many of their designers and NOT ONE place had an issue with it. It's a pure pressure sales tactic and they should be ashamed of themselves trying to take advantage of people. read more

I had heard so many great things about Alexandra's. I'm newly engaged so I thought I would go just to have a look around. Rosana was my bridal consultant and I do not have enough kind things to say about her. She was honest, genuine, kind, and she was great about sticking to my budget. She was such an angel, I can't thank her enough. She knew just from me trying on a few gowns, exactly which ones I liked. I went there with the idea that I would just look around and then I ended up finding the most gorgeous gown, and even below my price range. Rosana thank you so incredibly much for your help! Can't wait to come in for my fitting next week!! Ps. If you're looking for your wedding dress.... you HAVE to come here read more

Made an appointment here four months in advance as I have my soon to be MIL and SIL coming from four hours away to shop with me. Last week my appointment was changed with zero explanation or reason. I emailed them inquiring about the change and got no reply. I then called and politely told them the situation - that I had booked MONTHS in advance as time off and coordinating company coming from four hours away is a lot. That this was the ONLY available day I could dress shop. As a motherless bride this is an even harder situation so you can imagine it's frustrating to have things go awry before the appointment even happens. When I called, I was not offered an apology, I was told my appointment was switched because "I didn't select a specific stylist" (oh, so now I get backseat to everyone who booked after) and that "we only do appointments at 9/11/1/3 on weekends...it was a system glitch" which makes zero sense because their scheduling tool online still has all other times for other days available...not just "9/11/1/3". I do not recommend this shop. As kind as the customer service rep was I believe this place is very poorly managed. Thankfully I will be shopping at other local dress places who were more than happy to accommodate. read more

Alexandra's was the first place I tried on gowns. Honestly, my mother and I had no expectations of finding my dream dress so quickly. Taylor was our consultant, and holy cow was she amazing. I was looking for something pretty specific and was struggling to figure out how to translate that look into a dress. Not only did Taylor help me into countless gowns, but she also ended up piecing together two dresses to make my dreams come true. I felt incredibly comfortable with her. She really made my bridal experience the best it could be. I can't wait to wear my dress again for the wedding. Thank you everyone! read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

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The BEST experience a teen girl could have when shopping for Prom! Alexandra's third floor is exclusively Prom dresses. Literally 15 or more double sided, 20' long racks PACKED with every style and color imaginable! The arrangement of the boutique makes finding what you're looking for so easy! The floor is divided into several sections where you will find dresses sorted by either size, color, style or designer then sorted again by size within each section. My daughter is curvy and can be very difficult to fit. We were delighted to find that Alexandra's had well over 100 different dresses in her size. Several huge (and I mean HUGE!) racks of plus sizes in every style and color! I can't rave enough about the Prom stylists on staff. They are all teens who are quite professional and know a thing or two about fashion. My daughter felt comfortable and instantly related to them. Her stylist stayed with her helping to zip, clip and fluff. She was so patient as my daughter tried on dress after dress until she decided on the perfect one for her. I can honestly say that we will make the hour and a half trip to Alexandra's for every formal dress either of my daughters may need in the future! read more

I went in to find a prom dress, like most girls do. I found the dress. It fit perfectly. I changed out of it and put it on the he hanger outside my door. The dress was taken away by an employee. I looked in the go back rack, I looked in every section with dresses similar to mine. The dress was lost. I had to leave without my perfect dress. I later found the dress online. I ordered right away. Only two sizes left, mine a 4 and 20. I ordered a size 4 on February 6th. I got one single confirmation email saying that the dress would ship in 2-3 days. Two weeks later I emailed the provided email address to inquire about shipping. I got no response. A few days later I have been refunded the entirety of my payment for the dress. Glad I got refunded. But there was no communication about a refund or cancellation. I simply asked when the dress would ship. Now I have to find a new dress. Not to mention the attitudes of the employees. I asked for help looking for the dress and I was told it was somewhere in the store. I wouldn't recommend shopping here. read more

I went to Alexandra's because i heard they had a large selection. After spending 2 hours in and out of dresses our specialist told me to put on a robe and see if I could find anything I liked.... I eventually found a dress that I loved and even asked if I could buy the stock piece, they agreed and assured me that their seamstresses would make the dress look like new as they are the best in the business. After a few months i finally had time to go back to find my dress still stained and with stains all over it. i was told that since it was a sample this was a possibility but they would try again if i waited a half hour. After waiting, I returned to the same dirty dress, which clearly had just been spot cleaned with steam. After refusing to take the dress in this condition, a savior named Connie arrived out of no where and said she would ask if she would ask her manager if they could dry clean it for me!! I was shocked to say the least as I thought this had already happened. I returned a couple of days later and specifically asked for Connie, where we did a complete 360 of a perfectly cleaned dress! I was so relieved and could not thank Connie enough. I would HIGHLY recommend working with Connie, but the rest of the experience was sub-paar. read more

We had an amazing experience! So many beautiful gowns to choose from. Would also like to thank our consultant Alyssa, she helped us find the perfect one. Alyssa was pleasant, knowledgeable , professional and friendly. I highly recommend this boutique and definitely will be back in the future. Thank you again! read more