The BEST experience a teen girl could have when shopping for Prom! Alexandra's third floor is exclusively Prom dresses. Literally 15 or more double sided, 20' long racks PACKED with every style and color imaginable! The arrangement of the boutique makes finding what you're looking for so easy! The floor is divided into several sections where you will find dresses sorted by either size, color, style or designer then sorted again by size within each section. My daughter is curvy and can be very difficult to fit. We were delighted to find that Alexandra's had well over 100 different dresses in her size. Several huge (and I mean HUGE!) racks of plus sizes in every style and color! I can't rave enough about the Prom stylists on staff. They are all teens who are quite professional and know a thing or two about fashion. My daughter felt comfortable and instantly related to them. Her stylist stayed with her helping to zip, clip and fluff. She was so patient as my daughter tried on dress after dress until she decided on the perfect one for her. I can honestly say that we will make the hour and a half trip to Alexandra's for every formal dress either of my daughters may need in the future! read more

STAINED DRESS/ INCORRECTLY MEASURED/ & TOLD "WE CAN'T GET YOU IN FOR ALTERATIONS...." HORRIBLE CUSTOMER SERVICE. BUY YOUR DRESS SOMEWHERE ELSE. I really didn't want to have to leave a horrible review because my initial interaction was enjoyable. I found a beautiful dress and it wasn't until after that, that my experience was incredibly disappointing. To say the least, customer service is not at the forefront of their priorities. Alexandra's came highly recommended to me by several different people, so you could imagine my excitement when I went in and found my dress. That excitement quickly turned into anxiety and panic when I received a call from one of their associates who told me my dress had arrived but there was no way I could be seen sooner then late August (my wedding is 9/9) At that point, I decided to come in to pick the dress up so I could try to find someone to begin my alterations. Before leaving I put the dress on and pointed out, for the third time, my concerns on the size (dress is a size 2, I wear a size 0). I was told "this is how it is, every dress needs alterations" and it was quickly packed up and I was sent on my way. As you can imagine, finding someone to do such alterations is extremely difficult especially within this time frame. I called the store again and for a third time expressed my concerns with the sizing. The girl I spoke with was beyond rude and said "oh hun, I'm sure you lost some weight", I'm 5'1" 100 lbs, I certainly did not lose 4" from my waist in 6 weeks.. In addition to the alterations, (the bone needing to be deconstructed, taken in 4" in total, adjustment of corset , etc.,) I am now needing to replace portions of the lace that were STAINED. I brought my concerns to the store owner who was also rude and condescending. I would NOT recommend Alexandra's bridal to ANYONE! Customer Service is the most important part of this business and needless to say, they don't care at alL if it's your wedding day, all these people care about is a sale! read more

I went in to find a prom dress, like most girls do. I found the dress. It fit perfectly. I changed out of it and put it on the he hanger outside my door. The dress was taken away by an employee. I looked in the go back rack, I looked in every section with dresses similar to mine. The dress was lost. I had to leave without my perfect dress. I later found the dress online. I ordered right away. Only two sizes left, mine a 4 and 20. I ordered a size 4 on February 6th. I got one single confirmation email saying that the dress would ship in 2-3 days. Two weeks later I emailed the provided email address to inquire about shipping. I got no response. A few days later I have been refunded the entirety of my payment for the dress. Glad I got refunded. But there was no communication about a refund or cancellation. I simply asked when the dress would ship. Now I have to find a new dress. Not to mention the attitudes of the employees. I asked for help looking for the dress and I was told it was somewhere in the store. I wouldn't recommend shopping here. read more

I went to Alexandra's because i heard they had a large selection. After spending 2 hours in and out of dresses our specialist told me to put on a robe and see if I could find anything I liked.... I eventually found a dress that I loved and even asked if I could buy the stock piece, they agreed and assured me that their seamstresses would make the dress look like new as they are the best in the business. After a few months i finally had time to go back to find my dress still stained and with stains all over it. i was told that since it was a sample this was a possibility but they would try again if i waited a half hour. After waiting, I returned to the same dirty dress, which clearly had just been spot cleaned with steam. After refusing to take the dress in this condition, a savior named Connie arrived out of no where and said she would ask if she would ask her manager if they could dry clean it for me!! I was shocked to say the least as I thought this had already happened. I returned a couple of days later and specifically asked for Connie, where we did a complete 360 of a perfectly cleaned dress! I was so relieved and could not thank Connie enough. I would HIGHLY recommend working with Connie, but the rest of the experience was sub-paar. read more

Pros: Selection, Store allows you to look through the racks, Cap on alterations Cons: Do not allow pictures, pushy, bordering on impolite. I would give Alexandra's 5 stars for the selection of prices and designers they carry, but the good experience basically ends there. It was the first place I picked to go with my mom, and the associate who assisted us was terrible. Right in the beginning she informed us that we would not be able to take any pictures until I say yes to a dress. She proceeded to tell me that if I did not say yes to any of the dresses I picked out, that she would start pulling dresses until I found the one. Okay - not unexpected about the pictures, but if you start off our conversation with a tone informing me I will be buying my dress from you, well I am probably not going to want to buy my dress from you. Also, it is okay to offer to pull additional dresses, but offer to do it, do not make me feel like I am trapped there with you when I do not want to try on any more dresses. They also come into the dressing room with you, which I know is common at most salons, and personally does not bother me. What does bother me is the fact that they do not ask you if it is okay with you. After I had found two favorites, I explained to her that we had another bridal appointment the next day with my finance's mom and grandmothers closer to where grandma lived due to it being difficult for her to travel far, and it was very important to them so I would not be buying a dress today. The woman immediately informed me that if I am trying to find a discount that salons who offer discounts are violating the designer's terms. What I had just told her. had. nothing. to. do. with. a discount. I understand that sales associates want and hope you buy a dress your first time shopping but this woman's comments to me did not make me want to buy a dress from her. read more

My Fiance and I used Alexandras Bridal Boutique for her dress and had a very disappointing experience... Something that should have been a very fun and exciting process was turn into a horrible experience for no reason. Here is our unfortunate experience- STAINED DRESS/ INCORRECTLY MEASURED/ & TOLD "WE CAN'T GET YOU IN FOR ALTERATIONS...." HORRIBLE CUSTOMER SERVICE. BUY YOUR DRESS SOMEWHERE ELSE. I really didn't want to have to leave a horrible review because my initial interaction was enjoyable. I found a beautiful dress and it wasn't until after that, that my experience was incredibly disappointing. To say the least, customer service is not at the forefront of their priorities. Alexandra's came highly recommended to me by several different people, so you could imagine my excitement when I went in and found my dress. That excitement quickly turned into anxiety and panic when I received a call from one of their associates who told me my dress had arrived but there was no way I could be seen sooner then late August (my wedding is 9/9) At that point, I decided to come in to pick the dress up so I could try to find someone to begin my alterations. Before leaving I put the dress on and pointed out, for the third time, my concerns on the size (dress is a size 2, I wear a size 0). I was told "this is how it is, every dress needs alterations" and it was quickly packed up and I was sent on my way. As you can imagine, finding someone to do such alterations is extremely difficult especially within this time frame. I called the store again and for a third time expressed my concerns with the sizing. The girl I spoke with was beyond rude and said "oh hun, I'm sure you lost some weight", I'm 5'1" 100 lbs, I certainly did not lose 4" from my waist in 6 weeks.. In addition to the alterations, (the bone needing to be deconstructed, taken in 4" in total, adjustment of corset , etc.,) I am now needing to replace portions of the lace that were STAINED. I brought my concerns to the store owner who was also rude and condescending. I would NOT recommend Alexandra's bridal to ANYONE! Customer Service is the most important part of this business and needless to say, they don't care at all if it's your wedding day, all these people care about is a sale! read more

We had an amazing experience! So many beautiful gowns to choose from. Would also like to thank our consultant Alyssa, she helped us find the perfect one. Alyssa was pleasant, knowledgeable , professional and friendly. I highly recommend this boutique and definitely will be back in the future. Thank you again! read more

Found my perfect dress yesterday with Sandy! I thought I was done for with my budget, but she walked back with 12 dresses- all gorgeous! I'll post pics on the big day! read more

Alexandra's Boutique - Beach wedding in SoFL - Bridal Near Me - Fall River, Massachusetts

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I came to Alexandra's purely because of the huge selection of designer dresses, thinking I was going to finally narrow down the style I wanted and come back for another appointment another time. I didn't know I would finally find my wedding dress. Emma Nelson was my dress consultant and was extremely kind and helpful and had pulled some dresses I saw online to try before I came in. She gave me the opportunity to see their dress selection and pick any dress that I wanted to try on. She helped me finalized the styles that I loved by figuring out the features I liked and disliked from everything she chose for me for me to try on. One of my favorite things about her is that no matter the feedback of my family, she always asked me how I felt about the dress, making sure that I wasn't swayed and that my opinion mattered the most. I was still indecisive about my dress and at that point Emma had another consultant, Anthony, assist her to help find a dress. I was in my changing room and Anthony was talking to my family and showed them some dresses he pointed out based on what I told Emma I liked. He then came in and gave them to Emma to have me try on. They were two similar but different silhouettes, that had everything I asked for in a dress. At first I wasn't sure how it'd look because I hadn't seen the combination of features together before. Once I went out of the changing room to show my family, I knew it was "the one." Everything was absolutely perfect with the dress that I actually slightly teared up with happiness, because I couldn't believe it. It had to be around closing time at this point but Emma, Anthony and another consultant who helped Caroline, were just as celebratory as we were and offered champagne to my family there. They took pictures of us and were extremely patient as they allowed me to FaceTime and talk to my immediate family who couldn't be with me to see the dress. I'm so glad that I was able to have Emma, Anthony and Caroline's help during my appointment. They stayed late to help us cherish this perfect moment, and their service was impeccable. My experience at Alexandra's was amazing and I will absolutely recommend anyone looking for their dress to come here and request to work with either Emma, Anthony or Caroline to find their dream dress. They will provide you with the best service you could ask for. Thank you so much again for making this possible! read more

The manager of this store was not wearing a mask, and came up and stood right over my shoulder without her mask on. We were all very uncomfortable and it ruined the appointment. Worse yet, we were told by the saleswoman helping us that her manager was hovering because she believed we were taking photos--which apparently is not allowed at this store!!--and that she might "confiscate" my phone and delete all my photos. The saleswoman was clearly worried that her manager was going to punish her on this suspicion later, which made me think the manager treats her salespeople poorly in addition to putting their health at risk by not wearing a mask. The most frustrating part was that the store seems to care more about following bogus rules about photos than rules--actually official regulations!--designed to save lives. No dress is worth the way we were treated and the health risks we were exposed to. read more

My cousin and I went here to look for her wedding dress and bridesmaid dresses. I thought the service was pretty good. They had a decent selection available and after my cousin described what she wanted, there were a bunch of dresses ready to try on. Needless to say, my cousin found her dream dress within a couple of hours. We decided to go downstairs and look at the bridesmaid dresses. Everything seemed reasonably priced. I fell in love with one particular dress- the first I tried on. The girls there were very outgoing and helpful. In such a short amount of time we were able to accomplish so much! They offered us wine which helped ease the experience of looking for a dress. Overall, it was a pleasant experience! read more

i found Alexandra's because I had seen a few Berta gowns online and this was the only boutique in the area that carries that designer. I submitted the form online to request an appointment on a Friday evening with no expectation that I would be seen in the next few months. I received an email from Fatima the next morning asking if I'd like to come in Sunday. On our commute down to Fall River, my mother and I got a flat. We called to inform them that we'd be late and the staff was incredibly accommodating. Upon our arrival (about 30 minutes late for a 90 minute appointment), we had a thorough consultation with Anthony. After the consultation, we were allowed to "shop" the huge second floor of wedding dresses. I loved every single dress Anthony chose for me. He was totally in tune to what I had said during the consultation and even found dresses I had stumbled upon on Pinterest. If at all possible when making your reservation, ask for Anthony! After saying yes to my dress, we were brought champagne and given time to take photos. I can't wait to go back for my fittings, shopping for my bridesmaids and my mother's dress. Fatima's staff are truly outstanding. read more

Christina was an excellent consultant. She listened so intently and made me feel as comfortable as possible. She eased the stress I was having! The dress selection is infinite. Would definitely recommend! read more

Working with Riley and finding my dress has been one of the most exciting experiences of my wedding planning process thus far, she has been absolutely fantastic! I would never consider myself to be an indecisive person but wedding planning has made me overthink every detail, especially the dress to wear on our special day. Riley's advice and expertise really put me at ease when it came time to making the decision. She had great feedback with the many designers and styles we tried on and even went as far as to call me when my the dress I was sure I'd choose went on sale for the weekend because of a trunk show the designer was having at Alexandra's. I ultimately went with a different dress but everything about my experience with Riley and Alexandra's boutique has made me feel special and excited. I cannot wait for my dress to come in and to get to have a dress reveal with my family! Thank you Riley :) read more

This place is not worth the hype. Way overcharged food and drink options and I was pressured into buying a dress I was openly unsure about. It was very obvious they just want to make the sale as they didn't show me dresses I wanted to see from the trunk show I attended. They showed me 4 dresses from the trunk show, and one of the assistants said they would "look" for the others I showed them but the assistant never came back. Come to find out one of the dresses I showed them was on a mannequin on the second floor as we were leaving. It was very obvious they were showing similar dresses to the one my party liked the most but were not what I wanted (lots of beading) and some were at the top of the budget. Additionally, we overhead them talking about us behind our backs as we left. Would rather travel to NYC than come back here since not many carry the specific designer I went there for. Very disappointing. read more

Being a plus size bride, I was a little nervous for the wedding dress shopping experience. My experience at Alexandra's proved that I had nothing to worry about! Sandy listened to my concerns and preferences and make the shopping experience fun and stress free. I ended up falling in love with the first dress she had me try on! They had a large selection and the customer service was exceptional. I never felt rushed or pressured. I'm so thankful for my experience and recommend for any bride shopping for their big day. read more

I am very happy with my purchase at Alexandra's Bridal Boutique. They were able to order my dream Justin Alexander dress with little time and were always very professional. Fatima is always available for any questions or concerns. Their big dressing rooms are a plus especially when trying on gowns. They also have a wonderful selection of dresses and carry all of the high end brands. I highly recommend them to everyone. My only recommendation is to call and confirm your appointments to avoid any misunderstandings. They work very hard at making sure you receive your dresses on time and that you are highly satisfied. I am very impressed!!! Sincerely One Happy Bride, Leslie read more

The whole experience of finding a dress was amazing and beyond great! This review is about alterations. Three times I went to get cups put in my dress and each time it wasn't done. When I picked up my dress I told the seamstress the work was not done and she questioned me as if i never ordered it (it was on my order form). On my wedding day, my bussel was not done the way they showed us and it was put in the wrong place. I had to safety pin my dress because it was wrong. Horrible experience with alterations. I will take my dress elsewhere. read more

Went for our first bridesmaids appointment with my MOH and Anna Kogut was MORE than helpful! She had every answer to every question this worried bride had and made our first time shopping a breeze. We will absolutely be requesting Anna at our next appointment! read more

I just found my dream gown this past Saturday at Alexandra's. The shop is gorgeous, the selection is amazing... thousands of gowns from a huge variety of designers at all price points. But I am giving five stars for my experience with Rosana. She was so sweet and knowledgeable. She completely understood the style I wanted, even though I was not sure how to explain exactly what that was or what I meant by it. I did not go into my appointment even expecting to find a gown but I fell in love with the very first gown I tried on! Rosana made me feel special and unique. She gave me her undivided attention and said she will work with me every step of the way until I pick up my dress from my last fitting. I wish I thought to take a picture with her after saying yes to my dress! If you make an appointment with Alexandra's, which I recommend you do, please request Rosana! read more

I won't ever shop at this store. The owner is very rude and unprofessional. She blames everyone else when something goes wrong in the store. My friend (whose daughter is getting married in a few weeks) was treated terrible. The owner yelled at her, blaming her for her seamstress wanting to quit. When one of the bridesmaids came to defend her, the owner put her hand in the girls's face and said "I'm not talking to you". Then she had her manager send the bride a message stating that this bridesmaid was no longer allowed in the store. For what?? Doing the right thing and sticking up for someone?!? During alterations, none of the dresses were done correctly. They all paid for alterations and when they went to pick up the dresses, the owner still had the balls to charge one of the girls $80 for work that was never done. When she refused to pay the $80, the owner refused to give her the dress and had the cops called on them.The girls are actually taking the dresses somewhere else to be done right. Anyone planning a wedding or any other special event should save themselves the trouble (and lots of headaches) and go somewhere else (except Party Dress Express). read more

Being a bride on a budget and a non-girly girl (I've never had poofy, white bridal dreams) I'd made a decision to steer clear of upscale bridal boutiques, in fear of both the price point and the hard sell. I happened upon Alexandra's by chance after a frustrating experience at another Fall River bridal and occasion dress store, and I am so glad that I gave them a chance! My best friend and I walked in without an appointment and fully expected to be turned away, but the staff was so gracious, and Jacky, my amazing bridal consultant, whisked us upstairs to an amazing loft full of bridal gowns. A quick conversation nailed down my street size, contact particulars, and price range ($1200). I can't say enough good things about Jacky! She listened to my thoughts,, suggested styles that she felt would fit the tone of the wedding AND flatter my shape, and then walked me through the extensive collection of gowns. She pulled 8 dresses within my price range right off the bat, and never once suggested a dress above $1200. In fact, I caught sight of a Pronovias that was easily $3500. Rather than scoffing at my naivete or pushing me into a dress that I could have loved but never afforded, Jacky stated that she had many similar options in my price range, and proceeded to pull them for me. I found my dress within 20 minutes-it was the third one I tried on! During the fitting, my friend and I were offered champagne, and another consultant came upstairs and chatted with us about my wedding. Even though the goal of any salesperson is to make a sale, I never felt pushed to make a purchase. Alexandra's even stayed open a little late so that my parents could see the dress after work, a kind gesture on their part. As we waited for my parents to arrive, my friend and I toured the boutique and it is beautiful! The lower level houses wedding party and formal attire, with is well appointed with generous fitting rooms and flattering lighting. The second floor, which houses the huge gown inventory, has four separate dressing and viewing areas, with large and charmingly decorated dressing rooms. A few things you should know: Make an appointment! I was lucky, but given the attentive service I received, it's obvious that each consultant would be over-busy if they were juggling walk-ins and appointments day-to-day. If you bring friends, family, or helpers, they will be audience only---your consultant will assist you in putting on each dress.That being stated, know that all of the samples were well-kept. it was obvious that a lot of care goes into keeping them in great shape. Nothing was dirty, torn, or stretched out. Don't worry that you won't fit into a sample size! From what I saw, samples ranged from sizes 8-14. In the bridal world, that's still on the smaller side, but the range is more generous than some other places I'd heard about. Ask for Jacky! She's amazing, has great fashion sense, and will really listen (and giver her kind, honest opinion if you ask for it). Bottom line: Exceptional, attentive, personalized service. Flexibility and consideration. Beautiful, well-kept samples. Unexpected kindness. If I hadn't stepped outside of my comfort zone, I never would have found my beautiful dress. The fact that the customer experience was wonderful was an unexpected bonus. read more

My friend and I had an amazing experience picking out and ultimately buying her wedding dress. When you make an appointment here you get the help of a very knowledgeable staff person for two hours in a well lit semi private space so if you are new to the whole wedding dress thing, don't panic because they've got you. Also they stock additional sizes so if you don't have a model's body you can try on just about anything you want. Caroline, the consultant, was very mindful of my friends budget, what she wanted in a dress, and the fact that my friend is a street size 16 (we had come from a previous appointment at a salon with absolutely nothing to try on above a size 10). Caroline let us roam around the racks a little (which nicely display the dresses and are all in all pretty organized) while she went to go pull things that she wanted us to try. After we had 5 or 6 to start, my friend and the consultant went into the dressing room to try the first dress (Caroline asked first if she could come in). I was pretty nervous given our previous experience, but my friend was able to try on several dresses during the appointment and was never really limited in terms of style or silhouette. My friend had to try on a couple of dresses more than one to finalize the decision but the process never once felt rushed. The whole experience of purchasing was fantastic and so far i would recommend anyone in need of a bridal or formal gown to seek this salon out. read more

My niece went here to buy her wedding gown and in the process was tricked into paying $550 for a polyester veil with plastic beads that probably cost them $20 to purchase wholesale. Her mother has called and called the store with no result. I do understand the anxiety of brides to get the perfect dress. But come on, people. I've read all the yelp reviews and it looks like this is a familiar pattern with this company: a beautiful store, upselling young brides with high pressure sales tactics, champagne toasts -- And then nastiness. Once the sale is done, they could care less about you. Nada. Silence. read more

I didn't purchase a dress here, but I was the maid of honor for my friend who did. She is a plus-size bride and right off the bat felt a bit of body shaming from her attendant. The attendant led us through the dresses quickly, pulling things here and there without much talk. When we suggested a dress that we saw, she would say "no" and keep walking. In the end, the bride's sister picked out a dress while the attendant was doing something else and the bride asked to try it on because it was in her price range. As with the majority of the dresses, they didn't have a sample size that could accommodate the bride, but the attendant did let her try it. It ended up being "The Dress" and the bride purchased it.. the one her sister picked out and the attendant probably would have said "no" to if the bride hadn't insisted. As far as fittings, I was there for a few of them and they went well enough. Even with appointments we waited a very long time to be seen, and the fittings are done in a big room where the brides can all see each other. We purchased our bridesmaid dresses at Party Dress Express, which actually was a more pleasant experience as far as attendants go. The Bride commented that she wished she'd just gone there instead of bothering with Alexandra's. read more

We came to Alexandrias for our bridesmaid dresses. Jaliyah worked with us. She was very knowledgeable of the style we were looking for, as well as the colors. When the bride to be asked for her perspective, she responded without hesitation. Great customer service! read more

This was such a great experience for me! I worked with Riley Flowers to help me find my dress. She made me feel so comfortable and I felt like my vision was really heard. She picked such great dresses for me and even helped me get a little creative with the neckline that I was looking for! Even, got the tears flowing too. It was such a special and fun day! 10/10 read more

I stumbled upon Alexandra Boutique through the knot, emailed for an appt and got a response the next day for an appt. First impression of this place, it's really grand!! I was greeted by Christine or Christina whom happened to be my assistant; she checked me in and took me upstairs to the dressing rooms. There's a ton of dresses. I don't think you will walk away without finding one. But the thing is, they're pricey and if your budget is under or around 1000, better luck somewhere else. The dressing room was spacious, the place was well lit and the decor was just lovely. Christina asked me a few questions, typical questions then we're off to trying on dresses. Your assistant will be in the fitting room with you at all times, helping you get in and out of the dress. Because of their no photo policy, I believe they won't leave you alone in the room. Good thing I'm not uncomfortable with strangers but they might be able to work something out if you are uncomfortable having a stranger helping you. I tried on a few dress and LOVED 2 within the 1500 price range which is more than what I had wanted. I made an appointment to come back but unfortunately canceled because I found a dress somewhere else. Overall, it was a good experience. I did wish she was more helpful in my request to find dresses with a lower price tag. She did mentioned that their dresses starts at 1200 though. I do recommend this place though because of their selection. read more

I had the best experience at Alexandra's and Sheri was amazing! I was really excited to go but also nervous and unsure what to expect, as it was my first time trying on dresses, but Sheri made the whole time we were there seamless and worry-free. I went with my mom, sister, and future mother-in-law and we couldn't believe how much fun the whole experience was. I ended up picking the first dress I tried on, but Sheri also pulled multiple other ones so I could be sure the first was my favorite. They have a huge selection of beautiful dresses and I can't recommend this place enough! read more

Please READ this before stepping into this store. I dropped off a garment bag containing my wedding dress and my veil to be preserved by the store, but I never saw my veil again. The employees of the store misplaced my very expensive veil that I wanted to preserve and have for my future daughters. Once my preserved dress was delivered to my house and I realized my veil wasn't in the box, I sent an email to the store owner, Fatima, who I had been in communication with for all of my services at the store. This time, however, she didn't email me back but instead had one of her employees call me. Her employee asked me to send her pictures of my veil. She then said she checked the entire store and didn't see my veil anywhere. I then sent Fatima countless emails asking her for support with this issue. I asked her if one of her employees could have thrown the garment bag out accidentally without realizing that there was a veil in the bottom of the garment bag, but no response. I asked her if someone could have accidentally given it to another customer or sold it to someone else, but again, no response from the store owner. I also said to her that the least she could do for losing my veil would be to replace it, but still no email response back. So I finally called the store and spoke to Fatima on the phone. I said all the same things to her that I had emailed her about, but she told me that she couldn't do anything for me. She mentioned something about not being able to do anything for me because I didn't buy the veil from her, which astonished me because I had bought my wedding dress from her store, did seamstress services for my wedding dress with her store, and did the preservation service with her store, but $2000 wasn't enough for her. I asked her if she could check her camera footage to see what happened to the veil the day I dropped it off to the front desk, but she said no. I told her that I understand that people mistakes and we are only human. However, when someone makes a mistake, they should hold themselves accountable for it and do their best to make it right. I told Fatima that I had lots of connections with newspapers due to my administrator position at high school and that I worked with high school students everyday who buy lots of dresses for prom. I asked her again to please replace my veil and make her store's mistake right, but she hung up on me. This store owner was incompetent, disrespectful, and unprofessional. I will be sure not to use her store for any future services and will warn all my friends, family, and colleagues about her disreputable customer care and lack of common courtesy. read more

I haven't stopped thinking about my experience at Alexandra's since I left. Meghan was absolutely incredible, she made me feel sooo comfortable and made the process so easy and so much fun. She literally brought my Pinterest board to life, and I said yes to the very first dress I tried on! I can't recommend Alexandra's enough, thanks to Meghan all of my bride dreams came true. read more

Could not have had a more professional, fun and helpful experience! Erin was so great. She was both patient and excited for my daughter and her first pageant. Our daughter tried on about 15 gowns when Erin brought the perfect one to her to try on. We will be back to Alexandras, beautiful dresses and gowns, beautiful store and wonderful people!! read more

We had a tremendous experience at Alexandra's yesterday. Three teenage girls and two moms can be a volatile combination when looking for prom dresses. Alexia was an incredible help and found a special dress for each girl. We are so happy with our choices and appreciate all the special attention. It's worth the trip! read more

Alexandra's Boutique - Bridal Near Me - Fall River, Massachusetts

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This place was a joke. on 3/25/16 My mother called ahead to see if they had styles of bridesmaid's dresses in stock so we can choose between those and be done, first she's on hold for a good amount of time, then the woman over the phone said "she didn't have a computer in front of her" and would call her right back. NO PHONE CALL FOR FIVE HOURS! My mom had to call back and we found out they only had three of the styles we wanted, We still deiced to go ahead with the appointment. We arrived 5 minutes early!3/26/16 and it was Very windy and cold outside so we walked into the store, which the front door was unlocked! The employees were at their little meeting when the lady yells out, "we're not open for another 5 minutes please wait back outside". SO YOU'RE GOING TO MAKE YOUR CUSTOMER WAIT ANOTHER FIVE MINUTES IN THE COLD WHILE YOU CHIT CHAT??????? RUDE. Soon enough a boat load of people arrive as well complaining about the cold as well and we had told them what just happened, they were shocked. They Finally opened the doors and let everyone in and checking them in, but the crazy thing is that the lady that yelled at me and my mother earlier was totally ignoring us and checking everyone else when we were the first to arrive! We spoke up and then was asked to sit in the waiting area for another 5-10 minutes. We finally get greeted by a woman, (can't even remember her name) she was going to assist us on our appointment. We started talking and she said what would you like to try on, and we told her we we were on the phone that day before and already put in our request for styles that we wanted to see. Unprepared and no communication between employees! She comes back with two of the styles, the first one I try on was ripped at the zipper, and she gave very little feedback on how to wear the dress because you could can the neckline. We asked to see the other color samples and she brings them and THEY ARE STAINED! She giggled ad say "ohh you know people bring coffee in the store and it spills". SO YOU COULD HAVE ORDERED A NEW COLOR SELECTION, WITHOUT THE STAINS??? AS we were trying to take photos for the bride who lives in CALIFORNIA, we wanted clear photos for her to see details and coloring. NO WE GOT PLACED IN THE SECTION OF THE FITTING ROOMS WHERE THERE WAS ONE DAMN LIGHT SHINING OVER THE CHAIRS. My mom kept moving me around because our pictures were blurry and dark. I ending up liking my third choice. But did not plan on buying that day because I needed approval from the bride herself. After some googling we found that there was a brand boutique location where the third dress I like and decided to drive the extra 30 minutes to try on other dresses. SERVICE WAS 1000000% better, no appointment needed, I had about 4 girls helping me and my mom select styles for the other 4 bridesmaids!! I ended up buying my dress there for the SAME AMOUNT OF $$ It cost at Alexandria's. I WILL NEVER RETURN TO THIS STORE NOW WILL I RECCOMMENED ANYONE GOING THERE. And lastly, your window displays were AWFUL, you need to hire some freelance Visual merchandiser because those old mannequin's with wedding dresses being clipped with industrial clips was unflattering, also tags hanging out of the side of the dress, the mani's were old, hair was outdated and whats up with the plastic umbrellas? not clever at all for " Spring time" and I would know because I've in retail for the last 5 years and no Window display should EVER LOOK LIKE THAT! read more

This was my second time dress shopping and I can't say enough good things about Alexandra's! I worked with Sandra and she was incredible. She made me feel so good about myself and was so sweet and listened to everything I wanted and had perfect suggestions. I came in looking for a specific dress, and I couldn't believe they had it and it was my size! After saying yes to the dress Sandra found me the perfect veil as well! The place was so clean and nice, it was the best experience! I cannot recommend this place and Sandra enough!! read more

I had such a fantastic experience picking out my wedding dress at Alexandra's Boutique. They have such a beautiful space and tons of gowns of all styles. My stylist, Melissa Hebert, went above and beyond to make my experience so enjoyable! She not only picked out so many great options but she made my family and I feel so special and was extremely kind, helpful and attentive. We had such a fun afternoon and it is a memory my family and I will never forget! Also I can't wait to wear the gorgeous gown in a few months!!! read more

I am normally one to judge a place on yelp reviews but there was so many mixed reviews I honestly couldn't decide whether to make an appointment or not . But a few of my coworkers have gotten their dresses from here and I truly trust their opinions. When you walk in omg this place is beautiful! My consultants name was Taylor I love how we started off with basically interview of what kind of wedding I was having and what I was looking for in a gown.we started searching for dresses oh my goodness how big this place is with a wide range for ALLL SIZES!!! I am normally a 16 /18 but of course the dress sizes run higher . There were so many beautiful dresses, It was the 4th dress I tried on was a winner I fell in love instantly . All the other dresses I tried on were gorgeous as well but this one was just perfect &the price was just as perfect as the dress. Taylor was great and patient as well as helpful expressing her ideas and if I would have saw this dress magazine I would have just passed it. I feel so beautiful and I can't wait to walk down the aisle with this beautiful dress on. Check thid place out I highly recommended it!!!!! read more

BRIDES BEWARE! I went to Alexandra's for my 1st bridal appt a few months ago. I had my heart set on a long sleeve lace dress. I had brought along my mom, mother in law, & grandma. This was the 1st appt I had no intentions of buying a dress that day. It's very difficult getting grandma out of the house and I just wanted to make sure she felt included. I was positive I would be purchasing my dress from Alexandra's and figured grandma could have her chance to shop with me and then when I found the one I loved I would come back with my best friend for her opinion. When we walked in the place was completely chaotic- so chaotic that i asked if they were having some type of event that day. I was informed me that this was just a normal day. There were so many people in the lobby there was no place for my grandma to sit as we waited past our appt time. When we finally were called by our consultant Grandma had to walk up a huge flight of stairs which was very challenging for her. The salon is beautiful but I'm not sure how they accommodate handicapped people. If your bringing an elderly loved one you may need to contact the salon ahead of time for accommodations. Now for the bad part... The consultant asked me what style & price point I was looking for. My budget was around 1,000. She immediately told me I couldn't afford a long sleeve lace dress within my budget. I was crushed! She said she would show me similar options but wanted me to try on options from a trunk sale visiting the salon that wknd. I told her right away that I wasn't ready to purchase and wanted to try on options from the regular selection. She showed me some dresses that were just terrible quality and so unflattering. She urged me to try a different style & so I did. Again the options were very limited & poor quality. She explained that my only chance of getting a lace dress would be if i purchased from the trunk sale. I again reminded her that I wasn't ready to purchase that day but she urged me to atleast try a few on and reluctantly I did. Of course, these dresses were SO much better. However, they were still not fully lace or long sleeve. The consultant assured me I simply couldn't afford that and I needed to "get that idea out of my head". She also reminded me that I could only afford these nicer dresses because of the trunk sale. She said the dress was at the salon that wknd only and I had to make an immediate decision. I asked if i could sleep on it & return to the salon the next day & she said no bc the salon was too busy the next day and no one would be able to help me. I asked if i could take an hour and talk to mom and grandma about it over lunch. She said no if you don't order now the deal is off the table. I explained that i had appts at other salons & she told me that Alexandra's had every dress that every store in the area had. She also went so far as to tell me that one of the salons I had an appt at was going out of business (which was totally untrue). I purchased the dress that day only to find out that the trunk sale only took a measly $100 off the dress price. Meaning that dress was originally pretty close to my budget had i purchased outside of the trunk sale! I immediately regretted this decision. Unfortunately, Alexandra's contract states that all sales are final. For weeks every time I thought about my wedding dress I felt SO sad. Although it's a very pretty dress it's just not what I had in mind. I never though to contact Alexandra's right away because 1) i signed the contract and 2) I was totally convinced that I couldn't afford a dress better than the one I had purchased. I realize I am 100% at fault & never should have signed the contract. I eventually broke down and told my fiancé the story and how unhappy I was with the dress. My fiancé was VERY upset and urged me to contact Alexandra's about an exchange. I did go in to speak to the manager who was very kind and listened to my case. Of course, she informed me that there is nothing she can do since i signed the contract. My fiancé and mom felt so bad they urged me to go dress shopping again just to see if my dream dress really was out there. I shopped at Party Dress Express and David's Bridal this weekend and had a completely amazing no pressure experience. I ended up finding my dream dress fully lace long sleeve within my budget!! I was shocked and overjoyed bc Alexandra's had convinced me that this was impossible. My mom graciously offered to help pay for it so that i could have my dream dress on my wedding day. Unfortunately, I am stuck with the 1st dress from Alexandra's (which isn't due to arrive for several more months) but that's ok. I'm just SO relieved to not have to do business with them anymore. My bridesmaids had chosen a beautiful dress at Alexandra's but we absolutely will not be purchasing anything else from there. Brides just please beware of their selling tactics. This salon doesn't care about you. They just want your money any way they can get it. read more

Brides beware or buyer beware. The attentive sales people do a very good job of finding you a dress in your price range. Be aware as you're having a final look at your dress And they place the veil with your dress as you're trying to choose which one you love, the best idea would be to take the veil that you love right then. Supposedly they keep very good records. They said if we didn't decide to take the Veil now they would write down the exact Numbers and description of the veil so that it could be easily tracked when we choose to come back and buy it. They also stated that it might not be there when we call or come back to get it because it stays on the sales floor. We did call back and decided to buy the veil. Their records showed that it was still available and they gladly excepted my credit card number over the phone and we could pick it up at our soonest convenience. When we picked up the veil it was gathered tightly in a plastic bag. My daughter noticed it seemed as though to be the correct veil because it had the pearls and rhinestones on it as the one we tried on originally. They also told her that all it needed was to be steamed out because it was very crumpled and messy at the bottom. Along with the dress we took the veil to the lady who was going to do the alterations. It was there two months. When the dress was finally completed to our approval we asked for the veil and it looked as though it had nothing done to it. The wonderful woman who did the alterations to the wedding dress stated that the veil looked as though it just need to be steamed and maybe sprayed with static guard. When we got home and removed the veil from the bag we were surprised that it looked rather short compared to the original version that we thought we were buying. When I called Alexandras Bridal Boutique they directed my call to the store Manager. Immediately she was argumentative. Stated that she didn't understand why we did not examine the veil upon buying, Questioned us why we took two months to call back, and that the only thing that she would offer was that we return to Alexandras Bridal Boutique bring it back in at an inconvenient time for us so that they could trim it. Fact of the matter is and why I am telling you Buyer beware, is that the veil had already been trimmed as you will see in the picture I will be attaching. Trimming it would not be an alternative it would only make it shorter. Our question to the store manager was why we ended up with something different than what we were shown on the sales floor. My daughter also observed while picking up her dress that the sales manager was also argumentative on the phone with another customer and she knew that calling back complaining about the veils' Quality and length,.. would just be a waste of our time. I thought it would be worth a try since they seem to claim to be a reputable company. They stated all sales are final and again the only thing they could do was to trim the veil more. Hopefully the pictures will show that you must check everything before you leave that store. BRIDES BEWARE!! Something went wrong somewhere along the line and our only fault was trusting in Alexandras Bridal Boutique and the management. Customer care and satisfaction is key. Hopefully these pictures will help somebody in the future. read more

Alexandra's Boutique - This is the veil that we got - Bridal Near Me - Fall River, Massachusetts

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Cannot day enough good things about Alexandra's!! I went in thinking there was no way I'd just pick a dress after being to a few different bridal stores and having great and not so great experiences elsewhere Alexandra's is by far the best. The fitting rooms are beautiful and spacious, but my consultant was who made the appointment perfect. Christina listened to what I was saying the whole time and brought me amazing dresses to chose from that were perfectly my style and all looked amazing. She gave great advice and made picking a dress such a fun enjoyable experience. I'd recommend it to any bride looking, don't bother with all the small boutiques Alexandra's has everything you need! Can't wait to go back for alterations and do get my bridesmaids dresses! read more