Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

We were looking for a cheap and reliable car. We checked out the cars at Cincinnati autohaus and…read moremanaged to find an absolutely perfect car. Well maintained, clean, even all the little bells and whistles still work. It needed a new battery, which they threw in for free. When you buy a cheap used car, it's a gamble. We were grateful that Faleh was upfront about the risks and didn't pull the "used car salesman" stchick.

Faleh and Cincinnati Auto Haus literally saved my life last week. I had a wobbling steering wheel…read moreon a Saturday night at 7 p.m. I was back in Cincinnati for a short visit. Faleh immediately and kindly assessed the situation over the phone and opened the shop on a Saturday night to fix the problem when he realized it could be serious. (although he had a prior engagement and plans with the family) My car issues turned out to be a threaded tire with a worn out belt. If it weren't for Faleh I would have either had to stay another night in Cinci or driven with a damaged tire with detrimental consequences. If you need a car or if you need to get work done on your car, do not think twice. Go straight to this place. Faleh and the team will honestly assess and address the issue. Great service. Reasonable prices. They go out of their way to help if they can. I just can't say enough good things about Faleh and the team at Auto Haus. HONEST Genuine Esperienced Service. Thank you, Thank you, Thank you. Thanks again for everything. And God bless you.

Great place to service your vehicle or buy a car!…read more I live out of town but make a point to take my car (which I also bought here!) here for oil changes and other servicing. The service here is wonderful, they are very efficient, very friendly, and make for a comfortable car servicing or car buying experience. I will continue to make a point to bring my car here because I know I will get great service time and time again!

Purchased a 2006 Buick Lacross w/ 32k miles as is...no problem. But when you discover they deleted…read moreEVAP code that only occurs when tank is under 1/2 , when I wash/wax car & deep scratches in drivers corner emerge from a temporary cover up detail job just these 2 issues kills resale for honest guys, there's more but these were the big ones they knew about & sent me on my way Buyers beware these guys are slime!

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

LEMON ALERT! BEWARE! Sold me an $84K Audi and the check engine light came on 15 minutes after…read moredriving it off the lot. 3 fuel pumps, a new ECU and 7 weeks with Audi and they can't figure it out. Now fighting with Audi to buyback the car. Reached out to Chan and they refuse to do anything or even respond to me. I'm now out thousands and thousands of dollars.

I want to commend the staff at Joseph Volkswagen for being the only place that I trust to work on…read moremy car. Whether it's for a routine oil change or more extensive work, I know I am in good hands. The service team is timely, dependable, honest and incredibly kind. This is the only place I will take my car to have work done and I always recommend this location for anyone car shopping. And I feel this way because of the incredible staff and team. On Saturday morning, 5.30.2026 I was preparing to leave for a trip to Chicago and hit a pothole, leaving me with a flat tire. While waiting for AAA, I was in a panic and called the service department. I asked to speak to Reggie Foote as he has previously been extremely helpful. He confirmed that they had the tire in stock and assured me that if I could get the car to him by 11:30 AM, he would have a new tire put on my car. My encounter with AAA turned into quite the debacle as it took them several hours to fail at putting the spare on and then towed my car to Joseph Volkswagen. I arrived VERY close to the 11:30 AM cutoff. Reggie and his team agreed to stay past working hours to make sure the new tire was taken care of so I could get on the road. While waiting, manager Steve Gaddis and customer service rep Betty Jean Southall showed me incredible grace and kindness. After hearing about my ordeal, they offered me lunch and something to drink. From sales to service, the team at Joseph Volkswagen is the BEST and I am incredibly grateful to the kindness that they have shown me - every time I step into the building. I hope they know that they are appreciated and valued because they go above and beyond for their customers.

HORRIBLE! if you see a review of mine, stating i had a good salesman, I take it back. come to find…read moreout, I was lied to. never ever buying a car from this place ever again. mike only cared about his commission not about what was my goal, getting a low interest rate!

Mr. Dale was excellent! He was kind and patient and installed a light in my car for me--even in the…read morerain. I don't leave yelp reviews--but he was so helpful that he and Auto Zone deserve this 5 star rating!

Outstanding customer service. Timothy helped me find the right bulb for my make and model, checked…read moremy car to make sure that i didn't have any other bulbs out, and helped me replace the bulb. All the staff were warm, friendly, and very helpful.

Predatory service center warning! They did a 40k inspection when my girlfriend took a 2023 wrangler…read morein for an oil change and to follow up on the wastegate rattle that had already been approved in California but the parts weren't in on time for us to have the service done. She was handed a bill for over 1,200 dollars! We thought they must have done the spark plugs or something but they had her Jeep for less than 2 hours. We checked the invoice and I've never in my life seen more BS billing! They claimed they did filter changes and transfer case fluid along with a tire rotation and charged her full price for an oil change when she has Jeep care! I had a very bad feeling and can't verify the fluid changes but I can verify they didn't TOUCH the spare for the tire rotation. I don't believe they did anything outside of the oil change and there's no way this bill should have exceeded 400 even if they did the inspections and fluid changes they claimed. DO NOT trust this service department. We filed a claim with Jeep and were told we would have part of the the charges refunded but have heard nothing from them since.

Bought a Jeep outright and it's been two months and the title hasn't shown up and now I have made…read morethree calls and no one calls me back. Titles are required to be provided in 30 days but sometimes things happen. 2 months is ridiculous. Filing a complaint with the attorney general. Avoid this place.

There is a new used car lot in Norwood. It's at the light where Fenwick meets Montgomery Road. Near…read moreCVS and across from the ever so popular Indian Mound Cafe. There used to be a car lot there years ago, but this is not the same owner, not the same office, not the same selection of vehicles and most importantly - Not the same reputation! We needed a truck to haul our kayaks in and we had looked around, but couldn't find anything we liked for the amount of money we were hoping to spend. Then we found TMA Auto Sale. They had a great selection of cars and a few trucks. And that's where we found exactly what we were looking for. My husband bought a 2004 Chevy Silverado 1500 there. As of the date of this posting he has had it about 6 months. He still loves it. It runs great and he hasn't had any problems with it at all. Alex and Kellie were great. It was a very laid back atmosphere. We actually had a great time laughing and joking. I don't think I can say that about any other lot I've bought a car from. I know for a fact, that when I need a car I am going to go right back to TMA Auto Sale.

don't trust alex with your money he is very untrustworthy within a month after purchasing a car…read morefrom him my transmission went out i went 3-4 months without a car i am pregnant with 2 small children he did not care once i found someone to replace my transmission alex had the car towed from my home charing me $550 for 1 day of towing i could not understand why he did this i cried for days because i spent thousands for the transmission to go out & to end up with no car luckily i recorded all of our telephone conversations so i will be getting justice in court he is now reselling the same car that is having major problems please go to someone more professional that you can trust with better cars stay away from this money hungry place its not worth it