Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues, which means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from. read more

LEMON ALERT! BEWARE! Sold me an $84K Audi and the check engine light came on 15 minutes after driving it off the lot. 3 fuel pumps, a new ECU and 7 weeks with Audi and they can't figure it out. Now fighting with Audi to buyback the car. Reached out to Chan and they refuse to do anything or even respond to me. I'm now out thousands and thousands of dollars. read more

Luxury Motor Car Company - Pic of dash and text from dealer that the check engine is on minutes after leaving dealership. - Used Car Dealers Near Me - Cincinnati, Ohio

Bad experience bad cars. Got the run around for two months when I broke down after driving one of their cars less than a week. New engine required. Owner is kind and tried. Employees take you for an idiot. Got my $ back and moved on. At least that happened. read more

Abhorrent experience! Worked with them on a car for almost 3 days and at the last second when I was about the book my flights from Texas to Ohio, they told me they "had other offers on the car they wanted to consider first" So after negotiating price and getting exactly what they wanted as advertised on the internet (full price), and after sending them paperwork and whatnot, they got greedy when a few customers after me called in and asked about the car. Typical car salesman approach. I would not give them a dime. STAY CLEAR OF THESE CROOKS. I will post this review in as many places are possible so people can be warned of this POOR customer disservice. This is the SAME 4Runner that reviewer Darren W. below got the SAME treatment on. read more

Our visit was 2-6-21 to the Luxury Motor Car Company. We were quoted a price on the phone that matched the internet price. We drove from Louisville to Cincinnati, test drove the Jeep, told them we wanted it and the sales representative wrote up the paperwork. After sitting down with the sales rep we were told the price was $1,000 more unless we used their financing! When I complained, the store manager, Skyler, informed us of their financing policy! INTERNET PRICES are NOT REAL pricing and the fine print actually is written below in a manner meant to CONFUSE you. Know this before you waste your time going to Luxury Motor Car Company in Cincinnati, Ohio! Thank you, Terry Allen Louisville, KY read more

I went in to look at a 4 runner and they had an online prices listed. I checked it over and the kid said he can probably take a few hundred off the price because of a few issues. The 4 runner listed for $9800 online the day before. They aren't honest but since they saw interest in it they decided to raise the price on me. They brought the paper work back and said it was going to cost an extra $1000 so $10800 before tax and fees. I don't play those games so don't come a long distance to get screwed. Someone else across from me was really upset because they drove 12 hrs and weren't getting treated like they discussed on the phone. read more

This experience was exactly like the experience you would expect from a shady dishonest dealership that has zero incentive to satisfy a customer. Day 1 = check engine light. Additional communication goes unanswered via phone and email. Kobe in finance is certainly the poorest example of a professional, he does take the title for the quintessential sleazy, lazy used car dealership employee. read more

Luxury Motor Car Company The Name that Everyone Knows They Are Specialized In Rare And Exotic Cars !! Just Bought From Them Very Rare Mercedes Benz AMG And it Was Exactly The Way They Describe it Thank You LMCC . We Will Be Back For The Next Purchase. read more

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Came in and had an amazing experience. I was takin care of by Kobe and got me in the perfect car thank you.

Bought my Porsche Panamera Turbo from Monti at Luxury Motor Car Co and it's just been absolutely amazing! They took great care of me, gave me a great price and I've had zero issues with the car. I'll definitely be heading back there for my next ride. I would highly recommend these guys, great cars without paying the high prices the big dealers charge! read more

Luxury Motor Car Company - Used Car Dealers Near Me - Cincinnati, Ohio

I was valued as a customer, I had a bunch of questions they answered them all. I was nervous buying a vehicle different than what I was used to but I cant be happier with my decision in purchasing a luxury type vehicle finally treating myself. Will forever come here to purchase my vehicles. read more

Phillip H. Bought my car and made the selling process really easy. He helped every step of the way. I was concerned with being out of state but they really take care of their customers! Highly recommend this place if you are selling a car! Thanks again! read more

One of the best dealers I've ever went to. Monti is a very customer friendly person and I adore his passion for cars

Not even a month in to owning the 2010 Audi A4 they sold me and it burns a quart of oil every 600 miles and now a month later the check engine light comes on and I need a new fuel system. What a piece of garbage. I would never recommend this place or their warranty. read more

I am so happy with the purchase of my Kia Optima. Troy and Scott made the process so easy and they were truthful about everything. All of the cars on the lot are in meticulous shape. They buy only quality cars and you can tell once you drive on the lot. Everybody there is very friendly and treat you very well. I will definitely go here first when I'm in the market for another car. read more

Luxury Motor Car Company - Used Car Dealers Near Me - Cincinnati, Ohio

I bought a classic Porsche from them that came with owner's manuals. I made it very clear that these manuals were irreplaceable and not to leave them in the car when shipping the car to me. read more

Fantastic dealer to work with! I had the pleasure of dealing with Troy, Andy, and Kathy in a recent purchase. Buying a vehicle across the country without ever seeing the car was a bit nerve-wrecking; however, the team gave me every record to buy with confidence. Extremely friendly staff and incredibly easy to work with. I would definitely recommend working with Luxury Motor Car Company! read more

I purchased a 2008 BMW 550. I'm 56 years old and I've never found a dealership more professional. Usually I would rather a trip to the dentist than to buy a new car but when I first stepped into this first class setting I knew it was different. I was greeted in a respectful and professional way. The salesman was too notch and answer all my questions as well as ones I didn't think of. The owner came over and personally welcomed me to his store. I felt so good about my decision and will never go elsewhere. Thank you Luxury Motor Car Company for making buying a car a peaceful relaxing professional experience. You really are the best! read more