My wife and I went here when we were having issues with our truck. The staff and manager, Danniel…read moreare super nice, honest and helpful. We had gotten an estimate from the Ford dealership and not only did they find one of the services didn't need to be done because the part was still fine, but we were being overcharged on the labor hours. They were able to beat our quote by a few hundred dollars and STILL gave us great quality service. We appreciated it so much that I brought my Camry in for its 90k service and they were able to beat the Toyota dealership by $300.

I was 5 hours from home when I noticed I had two nails in my horse trailer tire. I made a same day…read moreappointment on a Saturday and arrived early. They took me on the spot for the patch job. Alex gave me a call and let me know that they didn't feel comfortable just patching it, and recommended new tires-not a scam because they didn't have them in stock. He called around for me and got me set up before I even got back to get the rig, and didn't charge me a dime. Alex and the crew have exceptional customer service and honesty. I highly recommend them! Fantastic customer service!

Had two vehicles brought here for collision insurance work. They are fantastic with explanations…read moreabout what might need to be done. They communicated their plan after the inspection. Job done on time. Couldn't ask for better outcome. Thank you, Mario.

This place is extremely unprofessional! They had "fixed" a bump on my 2020 Camry a couple years ago…read morebut it obviously wasn't done correctly because the paint started chipping off and you could see rust building up. I took it in to show the owner and manager of the shop and they made it seem like it was my fault. They took no accountability for the workmanship and didn't offer me anything in return and I eventually got them to fix their mess up on my car which should have been handled correctly the first time. I tried to get a rental vehicle from the manager/owner because I would be without a car for a week or maybe longer. He told me they can't do that and that he's loosing out on money because of this. What a joke! Don't take your car to this place!!

Great service, great price! Very professional and efficient! Saved a lot of money fixing my…read moreA/C. Thank you!!

They were able to get me in fast, and had part replaced within an hour of two. Explained what the…read moreissue was (check engine light) and the most likely causes. He replace a solenoid and said if the problem come back to return and they would due the other one at no charge. He knows his stuff, because so far two days later no light. It didn't hurt that Panera shares a parking lot.

Riding down 99 my van began acting weird. Pulled off to try and find a place where I can address…read moreit. There are several businesses here an oil change spot a tire spot and a repair spot. There were two guys who helped me with my van: one guy checked my transmission fluid noticed it was low directed me to the oil change side the guy helped me put fluid back in and checked it again for me. Between the both of them they were professional and kind. I asked if I could pay they refused. Good no GREAT guys! Unfortunately my transmission did go out, but if I lived in Turlock I would take my vehicle there for them to repair it. Can't remember their names but thank you all so very much

Brake service was satisfactory. Price quoted for new tires less than what I was charged. Told to…read moreapply for rebate tire sold to me did not qualify

Went to the local Audi dealer and they said Kruse/Lucas was their Audi authorized body shop. Well,…read moreI went there and they said they weren't an Audi Authorized body shop anymore. Eric that they don't even like to work on Audis. He stood behind my car, which had a couple of small 1" paint scuffs and a little dig in the bumper cover, and told me how much work would be to repair and would be about $5000.00! Refused to write me an estimate. He said they also don't work with State Farm Insurance, cause they won't pay their (high) labor rates. He said I'd have hundreds of dollars of out of pocket AFTER the insurance paid them if they did the work. I am baffled a place like this is in business. Below is the damage, as you see, very minor....

Unfortunately I had to have my vehicle repaired recently and was immediately directed to another…read moreshop, according to my insurance "work not completed at a direct repair facility will result in a no guarantee of work , I decided to go here anyways. Gio handled my claim professionally and in a timely manner. I understand the repair process takes time so I only called twice and was given straight forward answers. I wanted a high quality repair not a direct repair butcher job is why I chose Kruse Lucas Body And Paint and I am not disappointed with the results. The "value for your money" can be defined in a single sentence They are not a cheap shop, they are a high quality repair facility. I hope to never be back.

The people are nice and my car looked great BUT they didn't put my spare tire back or the tools and…read moresuch from my trunk! AND they didn't put not put my convertible top back together correctly. My husband had to take it apart and put it back together correctly.

I was expecting a high grade car wash and they delivered a brand new car!! It looks perfect, smells…read moreperfect, and they got the ketchup marks out of my beige headliner! I could not be more thrilled with the service, they were kind and helpful on the phone and in person, and it was done the same day! absolutely wonderful experience. They exceeded all expectations!

A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.

Walkers Automotive never disapponts. I stopped by this morning to have a cable for my Ford Maverick…read morebattery maintainer installed so I wouldn't have to keep using the battery clamps. I was in and out in less than 20 minutes. When I asked what I owed I was told "Nothing". I was pleasantly surprised even though I was prepared yo pay for their expertise. KUDOS to Walkers Automotive for their professionalism and courtesy.

Went there to get my air conditioning serviced or fixed. Had voucher for up to 1400 dollars for…read morerepairs from gov program. First off it had to be leaking for it to qualify. They said it was full. They lied. The compressor wouldn't start up when turned on. There are ways a mechanic jumps the compressor that are listed valid in repair manuals. They didn't start the compressor manually in order to do any tests on it. When my mechanic put gages on it, and jump started it- it showed completely empty. So they started car turned on switch nothing happened they looked under hood and that's it. Charged $186 for nothing. Plus I only get 1 shot at it I cant use voucher now! They are lazy and lied through their teeth. Never go there