Since the merger with Primo brands. Their head is far up their corporate A55 . I have switched to a filter and been waiting weeks for them to pick up the old machine. It has been on my porch blocking ingress and egress. I call each day and they say we'll be there. I wait and they no-show. read more

Alhambra Water - Saturday here for 2 weeks - Water Delivery Near Me - Vallejo, California

Worst service I had so far. readyrefresh was good. But now it is a total mess. 1. Delivery was pushed out 4 or 5 times, without notice 2. Wrong number of bottles delivered. Ordered 4, delivered 8, and charged me the price of 8. 3. Wrong brand of water. I paid for arrowhead, but got alhambra. Never heard of this brand. 4. Customer service was nonexistent. The customer support never supports anything, not even a bot reply read more

Alhambra Water - Water Delivery Near Me - Vallejo, California

With Primo taking over Alhambra our service has been almost non-existent. Delivery days being pushed out by weeks and not receiving the correct number of bottles is unacceptable. We've been customers for well over 10 years and have never had these issues until the last few months. Our dispenser was leaking and the replacement was freezing the water. It took more phone calls than it should have to get another replacement. The second replacement dispenser is working fine, unfortunately due to not receiving our water deliveries we've been having to refill the bottles at the grocery store. We'll be cancelling our service read more

They have the worst customer service I've ever experienced!!! I tried to cancel my rental service two months ago, but it was nearly impossible to reach anyone. No one answered the phone, and the only time I got through, I had to wait over an hour. I scheduled a pickup to return the dispenser, but no one ever showed up. Meanwhile, they kept charging me for the rental, even though I clearly wanted to cancel. Absolutely would not recommend this company. read more

We were with Alhambra and then Primo apparently purchased them, that was the last delivery we ever received! No more service and no more water delivery after numerous calls asking what was going on. After countless upon countless calls to Primo trying to cancel them they are finally picking up the old water bottles and their machine and that's after I threatened to take everything to the dump - WHAT AN ABSOLUTE JOKE OF A COMPANY PRIMO IS! The clowns that run this company need to go back to business school because they'll be out of business within a year! read more

After years of service, I had the pleasure of meeting our delivery driver today. Thanks to my interaction with Art, I will be continuing my service as I was on the verge of canceling. I understand that businesses experience operational issues; however, as a large, well established corporation, it is essential to remember that customer satisfaction is crucial to revenue generation. I am leaving a five star review solely based on my interaction with Art! read more

We had Nestle, but almost all water delivery companies are owned by Primo brands (as is Alhambra). Our cooler broke and the soonest they could replace it was 2 weeks, despite our location is highly central to a large population center. Terrible service. When they brought another one, they just dropped it in the lobby. We plug it in and the water is not cold at all. Waited 24 hours (even though it's supposed to be instant), still nothing. I send them an email over a week ago and nothing. We are in a situation where, believe it or not, we don't have trustworthy potable water. So we had to purchase a small fridge and bottled water to get by. In the meantime, I see their trucks in the area almost daily! We are now working on an in-house solution so we can "fire them," immediately! read more

First service impression very terrible I ordered my first service set up and installation and the delivery guy didn't show up I reached out to customer service and made numerous attempts to what's going on and still I got frustrated the next day that was promised and still no delivery I wasted my time wasted my 2 whole days for this so I called customer service to give me my money back and the lady who was taking my call was trying her best to tell me that can still make the delivery the 3rd next day hell no I'm wasting more of my time and money DO NOT REQUEST ANY SERVICES FROM PRIMO WATER OR ALHAMBRA WATER THERE SERVICES SUCK AND THEY DONT COMMUNICATE WITH YOU read more

Alhambra Water - My chat - Water Delivery Near Me - Vallejo, California

Now that Alhambra is Primo brands, the service is awful. When it was Alhambra, I never had a problem in all my years of service. I knew the driver and had a reliable delivery schedule Since the recent change, I have not received delivery and have been out of water for weeks. The next delivery date keeps changing on the app. All of the online messages I've sent have remained unanswered. Called customer service and keep being disconnected after about five minutes of on hold. impossible to talk to a person. I couldn't even cancel my service online. Finally got past the chat bot and messaged with a service rep to cancel. Unfortunately, Primo seems to have brought up all of the water companies. I have found one local business that delivers water. Primo has killed its own business. read more

We had issues with our last water delivery service and looked for a new one - upon talking to our building management, we were told a couple other companies in our complex used this company so I called and was able to set up service rather easily. Then the attempts to get them to show up started. One, no show. Two, no show. Three times. Never showed up. Never called, never texted, nothing. Each time we'd call to get an update on when they would arrive the guy would say "I'll text you shortly" and the text never came. Not once. Not the remotest of courtesy or ounce of responsibility with this company. The third time when this awful company never showed up, we called the office and they said that the deliver guy had let them know he wasn't coming here, but again, no people let us know. I mean, why let us know? We're only the ones paying the bill. That was that. We nipped that in bud right away. If they can't show up to set up the dispenser and deliver water and don't show three times and can't even show the most basic courtesy of letting us know - how bad is the regular service? I can only imagine them never showing up and leaving us hanging without any water - but I'm sure the bill comes through on time every time. Best thing out of this is we ended up finding a cheaper and more responsible company and got set up right away without issue. I don't get it at all, we're a responsible company that pays their bills on time and this should have been the easiest set up for Alhambra ever. Also note, the person (Yesenia Reed) I set the service with, I emailed her NUMOROUS times after we were set letting her know we were having issues getting the company to actually show up here - she never once responded. Not once. It shows you that they are aware of how awful their actual service is. She did her part getting it set up, let someone else worry about how awful the actual service is. If this was an anomaly, Yesenia would have responded right away and said she was going to look into it or call someone. Instead, she ignored every email I sent. That should tell you everything you need to know about how awful this service is. And the great thing is we talked to other companies in our complex who have Alhambra, they did say there were issues with them and we gave them the info for the company we did get and now they are going to drop Alhambra as well. So in the long run, ignoring us and not showing up three times ended up costing this awful company thousands of dollars. Don't take it from me - check the other reviews here. Rarely do you see a company with this many reviews and that low a rating. That should tell you everything. Avoid this one like the plague. I'd be happy to give a good suggestion (of the good company we went with) to anyone who wants it. Note: I got a response below from their manager where she says "feel free to contact us if you need any other assistance." Just a stock response she applies to all the comments here. She clearly didn't even read what I wrote. Literally just responded to a scathing review with a stock response. In what universe would I "contact you for service" for a "service" I don't have. We don't have an "account number" since we never got the actual service. If the person actually read my review here her response would be a little different. THAT'S the kind of "service" you can expect with this awful company, folks. read more

Please use this water service if you want to be charged for poor customer service, inadequate communication, and canceled water deliveries. I to was duped by Costco into this poor water service. Warning do not do business with ReadyFresh, Alhambra or Primo water. Just get a reverse osmosis system from anywhere else you'll thank me later. read more

Alhambra and Primo Water are the worst they have not delivered water over a month they have changed the dates three times unacceptable but they sure like to get paid on time. That's for sure. Lousy company looking for a new one. read more

I had been trying to get water for a month and my empty bottles picked up with NO LUCK! My order would keep getting pushed and pushed and pushed and pushed and pushed as I called and called every time with their "guarentee" they would be out on the next day. Putting my empty bottles on my porch back in my house back on porch and back in. Hold times exceeding 1 hour every time as well. One of those hold times at the end of the day on a Friday, I was able to research a local company, contact them and they called me MONDAY MORNING to set up my account and I had water by Thursday of that week. I have since CANCELLED my account with Primo and I have been trying to get NINE - 5 Gallon water jugs picked up from my home so I can get my deposit back. I have talked to multiple managers. I have been with the company for 11 years and it's unfortunate how horrible they have become to work with. read more

I recently ended my service, which had been set up for automatic payments via my credit card. After canceling, I was no longer able to log into my account through the browser, and the final payment--which should have been processed automatically--wasn't charged. Instead, I received an invoice with a late payment fee. I tried calling customer service. The first time, the call was simply disconnected. The second time, I waited on hold for over 30 minutes. When I finally spoke to someone, they were unhelpful and offered no real solution. In the end, I just paid the balance--including the unjust late fee--just to end the frustrating experience and be done with their service for good. read more

FOR THE LOVE OF GOD DO NOT CHOOSE PRIMO WATER!! RUN! RUN FAST, RUN FAR. NO NO NO!! I was happy with ReadyRefresh for years. My driver was the nicest guy. I was happy. Then...dun dun DUNNNNN.....THE MERGER. First delivery with Primo. The driver showed up, asked me to come out and open the gate. I asked which gate (there are 3 in my condo complex.) He hung up! I called back 3 times. No answer. So I went out trying to find him. NOPE. He was gone. Then I get a text that my water was delivered? WHAT?? So I went outside, thinking maybe he left it in the wrong place. NOPE. Nothing. So, furious, I called customer service. She tried to tell me they delivered and she could see the bottles of water outside my door. THEN WHY ARE THE EMPTIES STILL THERE?? Couldnt answer that one . So she tells me shes sorry, and they wont charge me. Can ya guess what happened next? THEY CHARGED ME 80 bucks for water they never delivered. I called again! At this point, I was done. I called, couldnt get through. So I sent about 20 emails saying get your crap out of my house, you are fired. No response. So I called again. Finally got someone. I told her my bank reversed her invoice, and I wanted them to come get their stuff. Okay fine. Scheduled for the June 12th. 12th came, and went. No show. I called. Why didnt you come and get your crap? Oh, you're scheduled for the 13th. I yelled, but fine. Whatever. 13th is today. Guess what. ITS STILL THERE! I just got off the phone. Guy tells me, you're scheduled for the 17th. I lost it. I offered to buy the cooler. 150 bucks for a used refurbished cooler. I can get a new one for that. a good new one. So I told him. TELL YOUR DRIVER, IF HE DOESNT SHOW UP ON THE 17TH, I WILL GO OUTSIDE AND SMASH EVERYTHING WITH A HAMMER. That seemed to shake him up a bit. He said he would prioritize my pickup. Do I think they will show up? Nnnnnnope. Just dont. Its less stress to go to the grocery store and buy water. Primo sucks bad. Its like paying someone to abuse you and lie to you. And who needs that?? read more

Terrible delivery people, horrible customer service. Seriously, don't waste your money or time with this company. They don't care about customer service or satisfaction. You've been warned. read more

Worst company on Yelp. Horrible customer service and drivers have below average IQ. DO NOT GET AN ACCOUNT WITH THIS TERRIBLE COMPANY!!! Since they merged, they've gone down the drain, no pun intended. And they are not allowing anyone to cancel. I've got my lawyer involved. read more

WHY is there not an option for ZERO stars? Alhambra was merged/bought by Primo and the service is terrible. Hit or miss with customer service reps. They SAY they've done something, then you get transferred and have to start all over again. This happened to me at least 6x in a 2-day period; although I've been trying to resolve my account situation for 4 months, so this was just the most recent experience. I will NEVER do business with this company again. WHY can't they resolve these simple customer service issues? They've probably grown too large - have lost touch with their customer base. You can see ALL the terrible reviews and yet they do nothing to fix it. read more

This water delivery service is the absolute worst administratively. Alhambra was taken over by Primo and now they've gone from bad to worse. They delivered products never ordered. They double-billed me. I closed my account. They finally picked up the water cooler and then billed me another month's rental. Now they are charging me late fees for a rental payment I never owed them in the first place. I've sent many written communications and have received written responses, apparently generated by AI. No luck tracking down a human being to resolve what should be a simple issue. read more

Primo has bought most of other providers apparently. Alhambra who we normally use on a jobsite no more. Horrible service. Maybe going to Home Depot and doing it ourselves. read more

I'm reading all the complaints here about the rebranding of a Alhambra to Primo Waters and I agree with everything that everyone here has said where Primo has no customer service skills and is not providing the service that we used to have with Alhambra. As read and some of these comments, I've reached out sent messages left messages on the online account site and no one bothers to get back to us with a resolution to the issue. They are charging us for service already billed and paid and then they have the audacity to suspend our delivery , when error is in their end and not ours. We will be looking to see where else we can contract for water delivery because Prima is not cutting it. Note, nothing to do with a driver as they have all been nice but rather upper management and the way this company is ran. Unacceptable! read more

Avoid at all cost, Primo has the worst customer service and 1 star ratings,outrages $20 late charges on $35 bills , ciustomer service takes 1 hour, not a dependable service, mistake in billing read more

Primo Water service delivery is the worst in Vallejo and Benicia. Ever since they took over months ago. The delivery person has no common sense. The management never did any thing to correct the problem. I would advice every one to cancel their service and look for another bottle water delivery service company. They just lost a customer read more

Maintain 3 gallon bottles; they are now eliminating it. I am very disappointed that they are doing this. I've been a long-term customer.

This company is awful. We have tried several times to stop this company from dropping off more water than we need. On top of this we are charged fees that total more than our actual order. We put the account on autopay and I received a late charge. It took forever to get ahold of an actual person for an explanation and was told gee sorry I'll send a request to have it removed. When I checked and it wasn't credited I tried to call again and was told to send an email. The response I received stated they'll reverse as a courtesy and to sign up for autopay or send my payment earlier!!! I wish I could select a negative star! read more

What everyone else has said about the merger with Primo is true: no deliveries with no explanations. We're canceling today. It's just ridiculous at this point. Alhambra was okay before. It's too bad that Primo has destroyed the business. read more

I'd give no stars. Worst service ever since merging with ReadyRefresh. I left ReadyRefresh before going to Primo. Now with the merger we are experiencing the same service we had with ReadyRefresh. The service is absolutely horrible. We've had our deliveries rescheduled with no warning, can't get through to customer service, they can't find the account that I have but they can find a way to take my money, they never redeliver if they screw up the delivery you have to wait until your next delivery date, had deliveries scheduled where it said on its way then all of a sudden no delivery, horrible communication, I can go on & on. Right now a payment is pending for a delivery that NEVER happened but said it was on its way. Calling Monday to cancel service. Do not waste your time with this company. They are not consistent in either deliveries or pricing. read more

Deliver when you are supposed to!!! Some customers like myself have been with Alhambra for 20+ years and hear that I get skipped so that the company can make sure they serve customers that signed up through Costco. They are priority over any other customer. Pretty sad way of running a business! And has gotten 10 times worse since the merger with Ready Refresh! read more

3 months now with no water delivery! Keeps getting pushed out. You can't even get anyone on the line to cancel! Yeah, you have to call them to cancel service. Can't do it on the app. But the wait is over 30 minutes or the call disconnects. Now that I am use to filling my own bottles, I'm going to wait that 30 minutes to cancel service with this joke of a place. Such a garbage company. read more

I have been an Alhambra customer for many years. Until Covid hit I have never had any complaints with Alhambra and their service. Since then their service has been nothing short of terrible. The beginning of this year my watercooler was leaking and it needed to be replaced. It took weeks for Alhambra to respond. When they finally did, they dropped the cooler off outside my office door without any installation. I had instructed them several times during what hours this office was open and was assured that they would be able to accommodate me. The new cooler was defective- no hot water. The next cooler was defective again- no cold water. They attempted to charge me a service charge for exchanging the faulty water coolers with a new water cooler. When I questioned them on this they threatened to send me to collection even though all my bills had been paid, except the charge for the exchange to a new water cooler ( twice). When I attempted to call them to settle this issue, I found out that their system does not recognize me as a customer anymore. In short, their service is terrible! I am currently looking into other water delivery services in my area and I am cancelling Alhambra. read more

Terrible service! Deliveries are inconsistent, sometimes they never show at all. Of course, they never bother to send any form of communication about their late (or nonexistent) deliveries. I just called and their "system" didn't recognize my phone or acct #. Wth?! How can a business survive like this??' read more

They have 1 star for a reason!!!! This company seems to have two profiles, but they are so bad I had to make sure to leave a review on both. I experienced similarly terrible customer service as everyone else on here. They missed my delivery with no notice, and missed several redelivery attempts as well. During this whole process I received zero response from the company, despite "Cara K" replying to my review on Yelp. I wonder if she's just some automated Yelp bot with no connection to the broader company. read more

Was very good for water delivery until the recent merger. Since then, we're not getting our deliveries regularly and can't get a hold of anyone. read more

Godawful company. Changed my delivery 3 times and still no water. I got this service through Costco whicjh is usually a sound move. Am writing Costco next. What a joke. Their number is useless, they tell you to punch 1 for a call back that doesn't work, There website refuses to address the problem. Time to find a new water company read more

I have never experienced this kind of poor service with any company. Everything was great until Alhambra merged with Ready Refresh who then merged with Primo. We were supposed to get a delivery every two weeks and on 6/3 they never showed. I checked my account online and they postponed it a week. Then 3 more times this week they postponed it again by 1-2 days and now it's supposedly scheduled for Monday, but that will likely get delayed. Yet I was charged $48 for my service this month even though I haven't recieved any water and have been out of water for going on 3 weeks. It is the middle of summer and we need our water. If I could give them 0 stars I would! Every time I try to call I can't get a person and I've messaged them 4 times and they won't respond even though it says they will within 2 business days. I'm cancelling my service. DO NOT USE THIS COMPANY! read more

This is the most unbelievable customer experience I have ever dealt with in my life. Over the past two day we have tried to contact them about our delivery to no avail. The chat representatives have said our driver will call us. Have heard nothing. We are now out of water and it is effecting our business. It was supposed to arrive yesterday during our business hours, we had an employee stay an hour after closing and no one ever showed. I have called three times now and have gotten disconnected each time. This is not the first time we have had this experience with them, we will go a while where things seems good and then service like this happens again. From the reviews it seems like the norm. What a shame, surprised you're still in business. read more

Stay Away!!! I should read and believe all the negative reviews here before I start the services with them. Only in 3 months, they never did it right even one time. They didn't deliver the water and the dispenser on my first order. They didn't deliver the correct amount on my second order. They didn't deliver anything on my third order. I am fed up with them and cancel the services today. Their representatives are very nice but can't do anything. All they can do is call the branch manager. They said they will deliver tomorrow. That didn't happen. So I called again, then they said they are short of staff and they might be able to deliver 2 weeks later. How would you trust someone if they keep lying to you? I believe there are more reliable alternatives, and perhaps Costco should reconsider their association with them, as it doesn't benefit their members. read more

Poor service on delivery and customer service. They don't take you seriously- they will keep running you in circles and "make notes" or "contact management" and still provide trash service. I haven't had a delivery service since 11/2/23 (almost 2 months) and every time I call, it's "I made a note and you will be serviced on this day" and they push it out without notice or communication. I have 8 empty bottles sitting outside my house and a dispenser we can't use. If it could be 0 stars, it would be. read more

Awful awful awful! They have been delivering the water downstairs in front of my garage instead of bringing it upstair at my front door. Have called the company three times and escalated this situation but the delivery guy keeps doing the same thing and also never picking up my empty bottles. After working with them on and off we are finally cancelling our membership and forever business with them. TERRIBLE! read more

Would give 0 stars if I could. This company is a scam. I have been telling this company for only 6 months that I only need one bottle per delivery because my family still had extras. I had changed my account from "replenish" to 1 bottle so many times. Today I put out all the empties that I had and came home to 10 bottles on my porch. You can see in the picture, my account is set for ONE. The company is refusing to refund my money because of THEIR mistake. They are charging me for all 10 and refusing to pick up until 10 days from now. read more

Alhambra Water - Water Delivery Near Me - Vallejo, California

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