My husband and I went there after moving to Kentucky. We…read morewere both told we had one cavity even though neither of us have had cavities for years. It felt HORRIBLE when they were "fixing" what we now believe were NONEXISTENT cavities. It felt like they were drilling a hole. I think they were. I think they made the cavities and then filled them. Later on, a quarter of the tooth that was "filled" chipped off. My husband agreed that it felt like they were butchering our teeth while they "fixed them"

I was assured three times and even shown on paper that my insurance would take care of me getting…read moremy teeth removed and getting a new set of dentures put in. But when it come right down to it my insurance was all used up long before I ever got any dentures and now I have to wait until next year before I can get any dentures that my insurance will pay for. They didn't let on like they had misled me or had told me wrong. I think at least an apology would have been appropriate but I didn't even get that. I just got the same old treatment like it wasn't their fault.

Updated review to add: I have went to a new dentist & I have…read moreto have the 2 teeth completely removed that they did the fillings in because they were not done sufficiently. I also had numerous cavities that are very small but there is no way they all showed up within the timeline between the time I saw this dentist and the time I've saw the new one. I truly believe at this point that they were just not telling me that I had these small cavities and were going to bring it up at a later date to get more $ from me. Continued previous review: If I could give this office a 0, I would. The quality of care over the years has gone WELL below a 0. Techs are rude as can be and straight-up mean. The doctor himself isn't a bad guy but leaves the techs to do the fillings after he does the drilling. They aren't good at it either. They talk about drama over your head and don't ever ask if you're alright. I was yelled at & told if I just listened to them then I wouldn't be gagging. I have health conditions and had never had a filling. They gave me the numbing shot and left me in the room alone. I was shaking and didn't know why and they said it was just my heart reacting to the medication. I have HEART problems and was never asked my medical history before they began. There is no use with braces here either, as soon as they're off - your teeth will move right back even with permanent retainers. I went to a genuine orthodontist for an opinion afterwards & was told the problem wasn't able to be fixed in the way it was approached so it was a complete waste of time and money. I'll never recommend and I'll never return.

Went for my first annual cleaning last year, waited forever, and never even met Dr. Henry who my…read moreappointment was with. Someone else did the cleaning (very roughly, you shouldn't be in pain after a cleaning) and kept saying he would come in and he never did. Now this year I scheduled a cleaning with a filling and they tell me it's just a filling and won't let me cancel without charging me $50 which is the highest cancellation fee I've ever heard of. I'll never be back. Horrible experience all the way around. 100% do not recommend.

Super nice dentist and staff. Zero discomfort and zero pain. By far one of the best dentist I…read morehave ever had.

They will wake you with a text at 2AM so that you can fill in a registration form…read more No humans to answer the phone when you call during office hours. The automated voice gives few choices. Selecting a random choice results in "we cannot transfer your call at this time".

This was the WORST experience I have ever had dealing with a "Professional" in my life. I live in…read moreClark County, and before my first visit, I verified my insurance, phone number, and all the relevant details and was told they accepted my insurance. I drove to Mt. Sterling for my first visit, and the office was closed with a sign on the door. They should have contacted me to reschedule or let me know they were out of the office, they did not. So I had to call to be rescheduled for three weeks later and showed up to my second appointment today after calling them seven times before I made the drive to verify they were open and it went to voicemail each time. It gets better. The receptionist told me she could not run my insurance through their system. I had this problem yesterday with my PCP, and she had to run it as Passport Molina Medicaid with a P.O. Box in California. The difference is she took the extra step. I kept my cool, pleading with them. The receptionist would not let me use her phone to contact my insurance, citing it was for patient calls, so I asked if it was for patient calls why she didn't answer any of mine. Then Dr. Caudill, taller than me, walks into the empty waiting room where I am standing and says we have been here all morning, getting right in my face. He was taller than me, and I took him as aggressive based on his demeanor. So this is the most unprofessional office I have ever stepped into and I told him the way you have treated me is horrible. I will be sure to leave an honest review. Then he says thank you in a rude tone.