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Alki Bike and Board

4.2 (90 reviews)
Closed Closed
Updated 2 months ago

Services - Alki Bike and Board

Bike repair and maintenance

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Review Highlights - Alki Bike and Board

Ted and Stu worked with me every step of the way to arrive at what is the absolutely perfect bike for me.

Mentioned in 24 reviews

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People searched for Bikes 3,499 times last month within 15 miles of this business.

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Recycled Cycles

Recycled Cycles

4.3
(336 reviews)
$$

Came here to get a bike (obviously) and had a great experience! I came in with zero cycling…read moreknowledge, and the folks there were super helpful in giving me some guidance about the different types of bikes. I was originally looking for a used bike but they only had two in my size that were both road bikes. I tried them both but ended up going with a new gravel bike that was a bit more all-purpose! They have a lot across the street where you can try out the bikes for as long as you need. I ended up testing out four diff bikes, and they were super nice about all of it even though it took me forever. They didn't have the color I wanted, but they let me know how to order it online and have it shipped there so they could build the bike for me. They said doing it this way is the same as buying directly from the store! I still get all the benefits like 30 days of free accessories installation and such. My partner also got a used bike that was in great condition!

I was gifted a Trek 1000 bike that needed some work. No saddle, rusty chain, and missing pedals…read more Kirk took the time to diagnose the bike and personalized the riding experience for me. I chatted with him while he fixed my bike and all of the prices were transparent with no hidden cost. What I love about recycled cycles is the fact that I can learn as I go and at my own pace. Kirk, like the rest of the staff appear passionate about cycling and the rider. I love knowing that parts that I am using are being given a new life. With the diagnosis, we figured out what we I'll address now to ride the bike and what I will need to up keep and maintain 3 months from now. What a great service and experience. 10 stars.

Montlake Bicycle Shop

Montlake Bicycle Shop

4.5
(169 reviews)
$$

I'm just getting back into bike commuting, and I've been very happy with my experience at Montlake…read moreBike Shop. They've been very patient with my questions, and have had a really quick turnaround time with service. I will continue to recommend them to my friends.

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

Alki Bike and Board - bikes - Updated June 2026

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