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    Services - The Bikery

    Community Service/Non-Profit

    Bike repair and maintenance

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    Recommended Reviews - The Bikery

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    3 months ago

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    4 years ago

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    1 year ago

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    3 years ago

    I've always appreciated the Bikery's committed staff, and the support for working on my own bike.

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    7 years ago

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    9 years ago

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    17 years ago

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    13 years ago

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    11 years ago

    I would not of expected a shop to be there but thank bicyclejesus it was. made it home a lot sooner with an inflated tire..vwheww!

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    17 years ago

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    16 years ago

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    15 years ago

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    Ask the Community - The Bikery

    Review Highlights - The Bikery

    It's volunteer based and the staff is so so awesome and knowledgeable :) It's chock full of every part you can think of and so many tools!

    Mentioned in 4 reviews

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    Montlake Bicycle Shop

    Montlake Bicycle Shop

    4.5
    (169 reviews)
    $$

    I'm just getting back into bike commuting, and I've been very happy with my experience at Montlake…read moreBike Shop. They've been very patient with my questions, and have had a really quick turnaround time with service. I will continue to recommend them to my friends.

    UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

    The Bikery - nonprofit - Updated July 2026

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