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    Bike Works

    4.4 (96 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated over 3 months ago

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    My bike

    Such a great bike shop they fixed my 34-year-old Bianchi bike for me when every other bike shop I had taken it to in this area said it was unfixable because it was too old and they couldn't get the parts! They also did it for a reasonable amount (less than 200). I love them!

    First day back open
    Beverly W.

    Reasonably priced used and new parts. Helpful staff. Today's my second visit for parts n a new helmet. Only wish there was outdoor seating to wait

    Emily C.

    I was in the market for a bicycle and finally found the one at Bike Works. Their online web store makes it easy to browse and see if they have a bike in your size and specifications. I was able to call ahead to the store and give my bike a test ride and then purchase. I also asked for fenders to be installed. I was helped mostly by Kellan, appreciated his assurance and knowledge. Also bought a lock and rear light from them at the same time when I picked up my bike. Overall very good experience with both purchase, service, pricing. You can find a bicycle for cheaper on Craigslist but 90% it was stolen from somebody else; at a shop like Bike Works you get a tuned up bike and support a local business and community.

    Thanks, guys!
    Anthony L.

    So, I just moved to Seattle and my bicycle was already stolen! Perhaps it was my fault (it was on my car bike rack over the weekend and I foolishly forgot that people steal things) and I learned my lesson... but after a month of walking everywhere, I was craving a bicycle! A friend recommended that I shop at Bike Works given their great prices and the fact that it is an amazing nonprofit organization, so I had to! I took the bus, for the second time, down to Columbia City and was hit with amazement by Bike Works! Nestled in a super cute house-type building, I found everyone to be extremely friendly and helpful (side note: sometimes bike shops come off as a little pretentious and/or that they are too busy to help anyone... these guys do not fit into this stereotype!) I tested two bikes, which were on a vintage frame but totally road-ready, but found my dream bike a few moments later. For those who enjoy fixing your own bikes: apparently (I say this because I did not stop by) they have a great warehouse of parts and un-workable bikes! Try here before you go to the other companies and feel good about giving back to the community.

    Dennis S.

    This place rocks! Period! A non-profit that works to benefit kids and community through bicycles and bicycling? How awesome is that? This place is in a great location in Columbia City. It's housed in a small space but it has a big heart, with a huge warehouse a couple of blocks away to match. The warehouse is full of used (donated) bicycles and you can browse them to pick out what you want. Bike Works is about creating bicycling awareness and advocacy. The staff are super helpful and they become even more helpful once you're a regular and consistent customer. Bike Works is a great place to buy a refurbished bicycle at a great price. It's also an excellent place to pick up used bike parts that you might not find anywhere else, not even at bigger places like Recycled Cycles in the University District.

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    1 year ago

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    5 months ago

    Arrogant rude customer service. I object to them foisting their politics on me. I used the shop for many years but won't go back.

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    3 years ago

    Love this bike shop! everyone there is super knowledgeable about bikes, and they are so nice!

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    Kellen R.

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    Page 1 of 3

    Ask the Community - Bike Works

    Does Bike Works sell new Bell helmets?

    We don't sell Bell but we have Bern, Kali, and Lazer Helmets.

    Don’t See Your Question? Ask Away!

    Review Highlights - Bike Works

    The staff are super helpful and they become even more helpful once you're a regular and consistent customer.

    Mentioned in 4 reviews

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    Montlake Bicycle Shop

    Montlake Bicycle Shop

    4.5
    (169 reviews)
    $$

    UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

    I'm just getting back into bike commuting, and I've been very happy with my experience at Montlake…read moreBike Shop. They've been very patient with my questions, and have had a really quick turnaround time with service. I will continue to recommend them to my friends.

    Alki Bike and Board

    Alki Bike and Board

    4.2
    (90 reviews)
    $$

    If you have a normal bike, I'm sure Alki Bike and Board Shop can handle it…read more If you have a mildly complicated bike, definitely go there. If, however, you have a questionably overpowered long-tail cargo bike running a custom Bafang BBSHD mid-drive setup that may or may not have been engineered during a caffeine-fueled "more capability and power is always a good idea" phase... these are your people. I rolled in with what can only be described as a mechanical riddle wrapped in an enigma of wiring harnesses and torque sensors. My Bafang BBSHD setup had become inhabited by a small tribe of mean spirited electrical gremlins. I'm capable with bike mechanics, but this had gotten over my head - I was bracing for a massive bill (maybe significant part replacements). Instead, the team at Alki Bike & Board just... handled it. Calmly. Confidently. No drama. No upsell. Just pure competence. The bill was less than 1/10 what I had expected. This crew is overseen by a guy called Dayton - I'm not sure if he is more Thor or Hercules. On one hand, he seems like he could summon lightning directly into a mid-drive motor. On the other hand, he has the calm, slightly amused strength of someone who has already defeated twelve labors involving stripped bolts and cross-threaded bottom brackets. Either way, the man is operating on a different plane. He diagnosed the issues quickly, explained everything in plain English (instead of "mystical bike wizard dialect"), and fixed the whole situation for a small fraction of what I was mentally preparing to pay. I didn't believe him when he told me. Bottom line: Extremely knowledgeable Honest pricing No ego, no attitude Dayton = certified bike demi-god If you are near West Seattle and your bike needs anything beyond a gentle pat on the saddle, this is the spot. 10/10. Will bring my mechanical chaos machine back henceforth!

    I was leaving for a camping trip when I noticed my bike was not shifting correctly, I brought it in…read moreand they quickly diagnosed my problem and got me all fixed up the same day, great service, I would recommend Alki Bike and Board to all.

    Bike Works - bikes - Updated July 2026

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