Our recent groomer unfortunately moved away so we were stuck trying to find another compassionate,…read moresweet, and reliable person. So happy my neighbor mentioned this mobile grooming business. Marissa came highly recommended and I was easily able to make an online appointment with her the same week! Once I filled out some basic online info regarding my dog and signed a consent, all communication was confirmed through texts and email. Loved and appreciated the reminders regarding the appointment. Marissa arrived promptly within the time slot chosen. Our dog, Kahlua, spent a little over an hour in the mobile van getting groomed. After he was done, he looked like an entirely different dog! Of course in a very good way, he was one hot mess prior and we had nicknamed him fur bomb lol The grooming included bath, dry, cut, ear/eye cleaning , nail trim, and external anal gland expression. Afterwards, he smelled fabulous too! She spritzed him with a bit of some good smelling stuff. Marissa was super sweet, friendly, answered all our questions, and had a wonderful demeanor with Kahlua. You can tell she really cares about what she does. Thank you for a wonderful experience! Military discount was offered and tips are preferred in cash or Venmo.

While the groomers themselves are talented, caring, and provide quality service, the company's…read moreoperations and communication are extremely disappointing. Appointments are changed -- including appointment times and assigned groomers -- without proactive communication or adequate notice to customers. Follow-up commitments are not honored, and communication throughout the process is inconsistent and unprofessional. A business providing customer services should prioritize clear communication, reliability, and accountability. Unfortunately, this company falls short in those areas. The groomers deserve recognition for their work, but the overall customer experience is negatively impacted by poor management and lack of dependable communication.

They are amazing and really good with my pups ! Did an excellent job cleaning them and great…read moreexperience. Highly recommend!

It had been a while since we took our dog to a groomer because she is old and doesn't do well…read morelocked up in crates for too long. I am so glad I found Castillo Grooming. Kerrie was so friendly, attentive, and accommodating. She made sure to keep our dog comfortable. Our dog looks great and I can say it is one of the best haircuts she's ever gotten! It was an easy and quick process. We will definitely be back.

my dogs have never been more excited to be bathed! they are even able to clip nails with no…read moreissue!! Very accommodating to schedule and needs. Amazing customer service.

came to my house. dogs are clean. sent me reminders. good deal. I recommend completelyread more

They were very responsive to all questions and worked with me to make my appointment. They did a…read moregreat job with my Great Dane.

Great job every time! I love Lizz and her Mom Cindy. They truly are compassionate about your…read morepets. Best in Boerne

We scheduled an appointment and I took the day off and we drugged our dogs (which we try no to do),…read moreno one showed up or answered our calls. Completely unreliable

I recently moved here from Virginia. I had to leave a pet grooming service that I had built a…read moretrusting relationship with over the past 15 years. An aquaintance recommended Texas Mobile Pet Spa. I went to four grooming businesses in VA before finding the right place for me and my animals. I booked an appointment with Texas Mobnile Pet Spa and was hopeful yet resigned to the chance of dissapointment. Quite the opposite.... the care and concern the groomer showed my animals, and the experience and background of the owner has made me a believer. The cost to groom four dogs would scare anyone buy the prices are affordable and the services were impeccable. Me and my animals have found a new home in Texas and I am sold on Texas Mobile Pet Spa.

Andrea is the best! Her experience and knowledge of a veterinary technician gives me peace of mind…read morethat my dogs are in the best hands! Can't say enough good things about this San Antonio mobile groomer!!

Thousand Oaks location could use some assistance. Dropped my pup off for an 8 AM appointment, and I…read morecalled at 12:30 to see what's going on. Associate explained he didn't like the blow dryer. News to me because he's had baths at multiple Lucy's locations many times and regularly. They explained they were letting him air dry. Air dry a GSD? Now he smells like wet dog. When I picked him up at 12:50 no bandanna or cologne. Not the first time they missed that. Makes you wonder if all the services were performed when you pay $150. Manager attempted to interject but kept interrupting me. At that point, I was checked out. He stated he would inquire and call. No attempt to fix it right then. It's been two and a half hours and still no call. I'll drive a bit further to the 1604 location or look for another dog bather.

I LOVE, LOVE, LOVE this place. The grounds are beautiful, the staff is super friendly, they are…read moresuper organized with pick-up and drop off and very reasonably priced. They offer full days and half days too. They have little pools for the dogs to walk in, trees everywhere and lots of shade for the Summer months. They have live cameras (accessible through the web site) in all areas to watch your kids throughout the day. They ensure all vaccinations are current so your dog will be safe and complete temperament tests before your dog interacts with the pack. My boy was recently adopted from the Animal Defense League and he was so scared. I am sure he never experienced Doggy daycare before. They were patient with him and loved on him as if he was their own. When he got really nervous they separated him and gave him some space. He is now a regular several times a week. They have great financial packages, offer tons of services and soon they will opening the area to wash your own doggies. They also offer free day care if you have a primary dog and foster another and they are dropped off together. How amazing is that!!!!!! Ten stars goes to Lucy's.

We tried out this service for the first time today! Our "baby" boy has so much anxiety when we take…read morehim to groomers (even at the self-wash stations). I think because he hears all the other dogs barking. My husband said (I was at work) that the girl was really sweet with him and our dog seemed to like her. He surprisingly went into the van with no issues. 50 minutes later we had a beautiful smelling, handsome looking good boy all ready to come back inside our home. I am shocked at how great a job they did with him in such a quick amount of time! He didn't seem too stressed and also wasn't reeking of cologne. The prices are pretty high, but for the convenience, time and stress saved (for us and our pup), it's well worth it!

Set up an appointment for today and they just never showed up. No text, no update, nothing. Even…read morecalled and texted them and they just never responded. Have legitimately never had something like this happen before and I've always used a private mobile groomer for my dog.