I am really thankful for the care that has been shown here for my pets! There's always going to be…read moresmall hiccups in any work place, but no matter what they have made it right. I feel very comfortable bringing my pets in and calling about questions because it's clear that this team cares immensely for pets . Thank you!!!!

Updated: 7/23/26. Dr Brian Rodis is a horrible money hungry person. He had my dog for 5 hours and…read moredid NO work on my dog bc they didn't sedate her but still wanted me to pay for it anyway. I had to argue with him about the payment just for him to take it off the bill and tell me to FIND A NEW VET. Crazy! Plus the responses team is even worse with no resolution. They charge you 200$ plus just for vaccines and add on things you HAVE to get in order for them to continue to allow you to pay 300$ for their monthly heartworm treatment. This clinic is money hungry and outrageous. They charge you just for the doctor to TOUCH your dog.. if I'm paying a doctor to touch my dog then service needs to be prompt . We been waiting for the doctor for a min. This insane it's time for a new clinic.!

5 stars!!! This place is amazing!! From the moment you walk in, you feel welcomed. The technicians…read moretake their time with you and your pets to know what your exact need is, it shows they really care! The only clinic I will take my pets to be seen.

We were chosen by the cat distribution system right before that huge blizzard came through. We…read morecalled every pound within a two hour radius and no one had any room for a cat so we had no choice, but to keep her! Which, of course led to finding a Vet. We drive right by this office every day and so of course I said there's a vet right down the street so location is a huge plus. I called just needing some questions answered and everyone was so friendly and so accommodating they got us right in. They were very understanding about not wanting to spend a huge amount on surgeries. They were really flexible with our concerns and helping to figure out the best treatment for our new cat.

Good service..Friendly service..Reasonably priced. I switched vets and pretty satisfied with this…read morelocation

If you love your pets do not take them to Animal Hospital of O'Fallon…read more Putting aside for a moment that the inside of the place is cold, hard, and shabby like an Eastern Bloc morgue, the vet techs cannot complete simple tasks like reading the location of a clinic printed on a past vet record. Apparently, differentiating between "Illinois" and "South Carolina" is not something they teach at vet tech school. But if they can't get basic literacy right, then what else are they screwing up? I wanted to understand what was going on because my cats can't speak for themselves and it's my duty to protect them. Then out of nowhere, the veterinarian, Dr. Schilling, accused me of "insulting" the vet tech. This is a lie, one that goes to the very heart of Dr. Schilling's character (or lack thereof). But even before that, speaking with Dr. Schilling was frustrating because she does not converse like a medical professional or even an adult. If concern for my pets makes me a bad man -- if concern for my pets makes me "insulting" -- then I'm guilty as charged. But I suspect everyone reading this review is guilty of the same. I rounded up my little guys and immediately got them out of that dark and sad little place, away from these insane and unprofessional people. As other reviewers have noted, it's important to keep in mind they'll take your money long before they see your pets. I understand why now.

I come here to have my pet rats treated and my niece comes here to have her sugar glider treated…read more The staff is friendly and caring. Dr. Craig is always attentive and quite obviously cares about every animal he sees. He is also good about discussing options for care, keeping budgets and animal comfort in mind, and explains what's happening with a procedure very thoroughly. Even the unfortunate euthanasia of a pet is eased. One of my rats needed to be put down around Christmas time. About a week after I receive a condolence card signed by all of the staff. About two weeks after that I received a card saying that the clinic donated a tree in a national forest in honor of my rat. This vets office truly goes above and beyond of your pets and I can not recommend them enough.

I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

This place has a lot to know about proper business etiquette. Businesses have the right to raise…read moreprices. I agree. However, if the cost increases, inform the customer before doing a service. This is our second time with them BECAUSE the first visit went fine. Little did I know that as a first time customer, certain business will impress to gain return customers. We took the hook and went for a second visit. The cost of the first visit service was agreeable and thought the second visit cost for the same service would be the same. HELL NO! They did the same service and afterwards mentioned that the cost has increased recently. Well, it may just be a few dollars but the point is to let customers know the change of price PRIOR to service. I guess they did not want to lose the money and business by doing the right thing, "DISCLOSURE"!!!!! THIS BUSINESS MAY HAVE OUR MONEY NOW BUT THEY LOST MY BUSINESS.

Began taking my dog here about a year ago. Belong to annual health maintenance plan. Received email…read moreconfirmation out of the blue confirming an appt next week for comprehensive exam. Problem is I am in Asia on business (13 hours ahead), and there is no ability to contact anyone to reschedule. Voicemail won't take messages, website has no ability to make contact. Only option I can see is by phone during THEIR business hours which is my night. Lack of thoughtfulness does not meet my expectations. Guess they will figure out I'm not coming when I don't show up.

I took my dog to Hawthorne, upon the high recommendation of Banfield, for an emergency Banfield…read morefelt could not be addressed within their facility in a timely manner. After a 30 minute drive to this alternate facility, my dog climbed out of my truck as my dog, in digestive distress but walking on his own, and walked into the clinic wagging his tell ready for care. After an hour of waiting and $630 later, my dog was returned to me on a gurney which the nurses had to lift into my truck's back seat via a towel, onto the floor board. A 180 from the dog I walked in with (non-responsive). At that exact moment Banfield called me with recommendations for me to hold him there until 7 p.m. for further care without additional reasoning as to why he would be better there verses me hydrating him at home. During my visit at Hawthorne, I was instructed that my dog was backed up and dehydrated. However, his organs looked great. According to them, they flushed his system. They asked if I wanted to leave him overnight for observation. I stated that I could rehydrate him when we got home (30 minute drive back to residency) if that's all it was. There was no mention of the severity of his case nor actions I could take to increase his chances of survival from either a Hawthorne or Banfield (who had contacted Hawthorne to see if a follow-up appointment the following day would be necessary). During my talk with Banfield while my pet was being loaded, they canceled his follow-up appointment. Outside my residency, Hawthorne called to state they'd retained my dog's leash. I looked and ensured that he at least had his collar. After confirmation, I informed them I'd just pick up a new one verses driving back 30 minutes (prolonging my dog's dehydration). They still did not mention the severity of his case or actions I could take to improve his situation. Upon my return home, my dog was barely responsive and had some stool residue on the towel. He collapsed while climbing out of my truck. I grabbed a bottle of water and gingerly provided him a sip. His breathing went from labored to gurgle. I tried to clear his throat by raising his head and pressing down on his chest, once; he threw up dark liquid and passed away in my arms. Within 10 minutes of arriving home, he was gone. Reviewing and Binging his billing information from Hawthorne, they had administered "Enema Minor". Bing - "A pet enema treatment assists with constipation, dehydration, or bowel irritation caused by the ingestion of spoiled food or foreign objects by flushing out the colon and provide fluid therapy. Cases of dehydration are caused by colon absorption of the fluid and administering enemas can help stop fluid retention if administered every few hours. Dehydration caused by vomiting/diarrhea, an enema reintroduced fluids and electrolytes into the pet, that have been lost. (https://www.vetinfo.com/administering-dog-enema.html) None of this information was provided to me in layman terms. I was only informed that he was dehydrated and nothing to the severity of his dehydration level. My dog was a large breed who, based off of the results rendered when we returned home, he was NOT treated in the manner that would save his life by Hawthorne. He and I were set up for his premature death. A result of veterinarian malpractice/lack of care for the pet but eagerness for them take my money and price gouge me to the extent that I would permit while trying desperately to save his life. My dog was like a four year old son and, now, he is gone. Banfield's policy Plan doesn't even transfer over to Hawthorne, there is no known respective agreement between these two facilities, and they obviously do not communicate well with one another or the customers they serve. I am now locked into paying another 10 months for my optimal plan with Banfield (as it is the lesser of costs between contract and procedures already performed) though I fault them in part for not trying any hydration procedures on my pet prior to sending me to a facility with poor reviews on Yelp for price gouging/misleading customers/death of animals/poor veterinarian procedures and only good reviews over euthanasia of owner pets/letters of condolences. It was due to reading said Yelp reviews that I opted to discontinue my services with Hawthorne as the pet appointment lingered onwards and wanted to ensure the safety of my dog's life verses waking up to a he's dead phone call from Hawthorne the next morning. If you truly love your pet, do NOT take your pet to Hawthorne, regardless of what Banfield states. Do your own search and what's right for your pet. Emergency or not.

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.

She was not very nice when I spoke to her on the phone. I felt like she was price gouging for…read morepeople that need help when their pets are dying. Not impressed and we went elsewhere for 25% of her cost

I selected this vet years agao. My kids talked me in to getting another dog, and I had no doubt…read morewhere we'd return to. Mary and Sue are a strong, great team. I trust and enjoy them. They're always very helpful and quick to respond. Thanks for your hard work and professionalism, ladies.

Dr. Susan Stanley is truly as good as it gets. She knows her stuff and she knows her patients. Some…read moreplaces you're just another face they see but to Dr. Sue you are like family. She really gets to know you and your pets. My family has gone to her for over 10 years and we will continue to go to her because of her friendliness, fair pricing, and how knowledgable she is in her field. She is the only one I trust and gives the best advice when it comes to animals. I've never been disappointed and all my friends i have referred have been just as satisfied with her.

Should probably give Nancy a re-training on how to handle the public. I just called bc I'm having…read morean emergency with my dog and she rudely told me she has no doctor today and they wouldnt be able to get me in till the end of the month. Would not even let me tell her what was going on with my dog. We've been using this vet for 8 years and this is the last straw. Not only are your services grossly over priced but the help has gone down hill. We will NOT be back.

Lashley Animal Hospital has always treated Sheila Bean like she's their own Pug. They fuss over her…read moreand love on her so she's always happy to see them and isn't nervous at all. The veterinarians are great about listening to all of my concerns and they take the time to explain everything I need to know to give her the best care!

I wish I would have used this animal clinic during my dogs lifetime. I had a dog that needed to be…read moreput down and the vet I took him to had no availability. I called Fairview Heights Animal Clinic and Laura was so helpful getting me scheduled as soon as she could. When we arrived with our dog she took us right in as she knew our dog was in pain. Megan the Vet tech and Laura explained the process, costs, etc. and they really cared about our dogs comfort and ours as well during his last moments. The Vet Dr was extremely caring as well. "I never seen a better clinic or caring people as Laura, Megan and the Dr were to us and our dog". Very reasonable priced as another Vet tried to take advantage of our situation when we called. Thank you Laura, Megan and the Dr for your outstanding caring and customer service. If we ever get another dog we will definitely give you our business.

My doggo is high anxiety, they treated her kindly on her first exam today. They got her into her…read moreroom early avoiding any extra stress. They explained costs over the phone. I was able to prepay with no surprises other than heart guard which I had anticipated. Fast appointment time. Overall friendly staff and caring veterinarian who explained things well. Cost was not unreasonable compared to her last vets office.