My family has been coming here for over 23 years; during that time they taken care of our numerous…read morefur babies. Though the good and the bad, they have always shown compassion and caring. I would recommend anyone looking for a great Vetenarian and staff to use them; your fur babies will always be in great hands.

This is the only vet I trust my pets with. Dr Stan is very caring and compassionate. He truly…read moreloves what he does, you can tell by how he interacts with his patients.

We were chosen by the cat distribution system right before that huge blizzard came through. We…read morecalled every pound within a two hour radius and no one had any room for a cat so we had no choice, but to keep her! Which, of course led to finding a Vet. We drive right by this office every day and so of course I said there's a vet right down the street so location is a huge plus. I called just needing some questions answered and everyone was so friendly and so accommodating they got us right in. They were very understanding about not wanting to spend a huge amount on surgeries. They were really flexible with our concerns and helping to figure out the best treatment for our new cat.

5 stars!!! This place is amazing!! From the moment you walk in, you feel welcomed. The technicians…read moretake their time with you and your pets to know what your exact need is, it shows they really care! The only clinic I will take my pets to be seen.

We have been bringing our dog here for 13 years and love them so much. We never have to wait long…read morefor an appointment which is great because I tend to wait till the last min to do anything. The Veterinarians and staff are happy to answer questions and provide top notch care.

I will never go back. rude over the phone. couldn't answer question, no helpful options, never got…read morewritten notifications about vaccinations due and told I must wait more than a week before they would see my dog. I made a couple phone calls and got an appointment for the next day by another vet clinic that treated me with respect over the phone

I selected this vet years agao. My kids talked me in to getting another dog, and I had no doubt…read morewhere we'd return to. Mary and Sue are a strong, great team. I trust and enjoy them. They're always very helpful and quick to respond. Thanks for your hard work and professionalism, ladies.

Dr. Susan Stanley is truly as good as it gets. She knows her stuff and she knows her patients. Some…read moreplaces you're just another face they see but to Dr. Sue you are like family. She really gets to know you and your pets. My family has gone to her for over 10 years and we will continue to go to her because of her friendliness, fair pricing, and how knowledgable she is in her field. She is the only one I trust and gives the best advice when it comes to animals. I've never been disappointed and all my friends i have referred have been just as satisfied with her.

I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

I just called the office and requested information on their pricing for services. The person that…read moreanswered kept cutting me off as I was speaking. I wanted to know if they could provide basic costs for their services. She said she could only tell me the routine dental cost of $297 and stated that it is their policy not to disclose prices of their services and that I would need to bring my pets in for a new patient visit $66 each then the doctor can evaluate and provide an estimate based on what was needed. I informed her that I was not requesting an estimate, just to know how much they charge for certain services to compare other hospitals. I already have an exhaustive list with codes and descriptions and was encouraged to compare prices of other hospitals. She again cut me off, restated that she can only tell me the price for a routine dental and to have a good day. I am not sure if Best Friends Animal Hospital stands behind this employee's interaction with a potential consumer, but I would not support or trust any business that does.

Should probably give Nancy a re-training on how to handle the public. I just called bc I'm having…read morean emergency with my dog and she rudely told me she has no doctor today and they wouldnt be able to get me in till the end of the month. Would not even let me tell her what was going on with my dog. We've been using this vet for 8 years and this is the last straw. Not only are your services grossly over priced but the help has gone down hill. We will NOT be back.

Lashley Animal Hospital has always treated Sheila Bean like she's their own Pug. They fuss over her…read moreand love on her so she's always happy to see them and isn't nervous at all. The veterinarians are great about listening to all of my concerns and they take the time to explain everything I need to know to give her the best care!

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.

She was not very nice when I spoke to her on the phone. I felt like she was price gouging for…read morepeople that need help when their pets are dying. Not impressed and we went elsewhere for 25% of her cost

They are very very expensive and not very helpful at all. We took our dog to a local vet and saved…read more$600 to have her spaded. They are not pleasant at all and act like they could care less about your pet

I took my kitten Luna there last week. Really enjoyed meeting Dr Link and his staff. All were very…read morenice and welcoming. Sandy

This vet is absolutely amazing ! They got my dog in and took very good care of him ! They do…read moreamazing !

Be very careful if you want to choose this small practice, I can no longer recommend them despite…read moreloving my vet when allowed access to her. I thought it was great to have an office that was close to my home, especially in case I had a sick pet that I wanted to get to the vet quickly or without a long car ride. Unfortunately I discovered that they aren't equipped to handle this and refer out to emergency centers much farther away, even when you call as soon as they open. I was informed that because they are a small practice I should have known to have a secondary vet lined up for when my pet gets sick, despite never being informed of this at any point in the past. This is not something I have ever experienced at any other veterinary clinic and don't know why I was expected to have this understanding. After I had my dog seen elsewhere and got her diagnosis (infection caused by E. Coli) I tried to get ahold of my vet again to get instructions on an upcoming procedure but never received the return call I was promised by office staff. I had to cancel the procedure that had been scheduled months in advance because I didn't know if it was safe while my pet was being treated by the other hospital for the infection. I attempted to address the situation again after the procedure was canceled because I still hadn't received a return call and was told I didn't warrant a call from the actual vet because my dog urinating blood wasn't that serious and my dog was already seen elsewhere (at their suggestion). I was also informed I shouldn't have been told I would get a return call from my request to begin with because they do not have enough staff to guarantee responsiveness. I don't think wanting to ask the actual medical professional a medical question is such a wild expectation from a pet owner, especially when they didn't see them for a current illness and have them scheduled for a procedure requiring anesthesia a few days later. All I wanted was reassurance that it was safe to go ahead with the appointment or confirmation that I needed to wait and reschedule after the infection cleared, but I was denied the opportunity. Update: I received my pet's records and discovered that the front office staff that took notes from my calls (TW) was not the person I spoke to and the notes they left were judgmental and inaccurate. They stated my call requesting to speak to my vet about an upcoming procedure was only a call to say I took my pet elsewhere. There was no note indicating what I truly asked for. They also labeled me "hysterical" on all of my pets files for being tearful and scared on the phone when my pet's urine turned to pure blood. It's clear I wasn't listened to, my concerns weren't taken seriously and I was dismissed for being a concerned pet owner. The office staff is why you can't rely on the practice.

I am really thankful for the care that has been shown here for my pets! There's always going to be…read moresmall hiccups in any work place, but no matter what they have made it right. I feel very comfortable bringing my pets in and calling about questions because it's clear that this team cares immensely for pets . Thank you!!!!

Rude receptionist,NOT accommodating AT ALL!! Very pricey I would not recommend them at all!!!!read more