I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

I just called the office and requested information on their pricing for services. The person that…read moreanswered kept cutting me off as I was speaking. I wanted to know if they could provide basic costs for their services. She said she could only tell me the routine dental cost of $297 and stated that it is their policy not to disclose prices of their services and that I would need to bring my pets in for a new patient visit $66 each then the doctor can evaluate and provide an estimate based on what was needed. I informed her that I was not requesting an estimate, just to know how much they charge for certain services to compare other hospitals. I already have an exhaustive list with codes and descriptions and was encouraged to compare prices of other hospitals. She again cut me off, restated that she can only tell me the price for a routine dental and to have a good day. I am not sure if Best Friends Animal Hospital stands behind this employee's interaction with a potential consumer, but I would not support or trust any business that does.

Updated: 7/23/26. Dr Brian Rodis is a horrible money hungry person. He had my dog for 5 hours and…read moredid NO work on my dog bc they didn't sedate her but still wanted me to pay for it anyway. I had to argue with him about the payment just for him to take it off the bill and tell me to FIND A NEW VET. Crazy! Plus the responses team is even worse with no resolution. They charge you 200$ plus just for vaccines and add on things you HAVE to get in order for them to continue to allow you to pay 300$ for their monthly heartworm treatment. This clinic is money hungry and outrageous. They charge you just for the doctor to TOUCH your dog.. if I'm paying a doctor to touch my dog then service needs to be prompt . We been waiting for the doctor for a min. This insane it's time for a new clinic.!

I am really thankful for the care that has been shown here for my pets! There's always going to be…read moresmall hiccups in any work place, but no matter what they have made it right. I feel very comfortable bringing my pets in and calling about questions because it's clear that this team cares immensely for pets . Thank you!!!!

We have been bringing our dog here for 13 years and love them so much. We never have to wait long…read morefor an appointment which is great because I tend to wait till the last min to do anything. The Veterinarians and staff are happy to answer questions and provide top notch care.

The compassion and care that Dr Linton and Cheryl provided to us on Monday was hands down the best…read morewe have ever received from any medical professional. I can't thank them enough for their kindness and compassion. They are a huge "company" owned clinic. They are people looking out for people. Yes, you have choices for your pet care but give them a try, you won't be sorry. Dr L & Cheryl from the bottom of my family's heart thank you!

Good service..Friendly service..Reasonably priced. I switched vets and pretty satisfied with this…read morelocation

If you love your pets do not take them to Animal Hospital of O'Fallon…read more Putting aside for a moment that the inside of the place is cold, hard, and shabby like an Eastern Bloc morgue, the vet techs cannot complete simple tasks like reading the location of a clinic printed on a past vet record. Apparently, differentiating between "Illinois" and "South Carolina" is not something they teach at vet tech school. But if they can't get basic literacy right, then what else are they screwing up? I wanted to understand what was going on because my cats can't speak for themselves and it's my duty to protect them. Then out of nowhere, the veterinarian, Dr. Schilling, accused me of "insulting" the vet tech. This is a lie, one that goes to the very heart of Dr. Schilling's character (or lack thereof). But even before that, speaking with Dr. Schilling was frustrating because she does not converse like a medical professional or even an adult. If concern for my pets makes me a bad man -- if concern for my pets makes me "insulting" -- then I'm guilty as charged. But I suspect everyone reading this review is guilty of the same. I rounded up my little guys and immediately got them out of that dark and sad little place, away from these insane and unprofessional people. As other reviewers have noted, it's important to keep in mind they'll take your money long before they see your pets. I understand why now.

They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

I wasn't going to post this but a year later I'm still so upset with our service we got here. I'm…read morealso only telling my story for others to be aware of this place. My dog was hit by a car last year at this time. 2 am we rushed her to Collinsville and they took X-rays and said she had a dislocated hip and that the right side of her was paralyzed (because she wouldn't put weight on her right foot and she couldn't stand on her left without crying out in pain . They had told us she wouldn't have any quality of life unless we did tons of said surgeries they also wanted us to let them give her fluids and overnight care but when we told them we couldn't afford more than 1500 . She came back with the xray and told me that She would need her right leg amputated and surgery to her dislocated hip because she wouldn't make a "false" joint normally because she would only have one leg. We had already spent 1k that night they wanted to put her down but it was going to be $300-500 because she is a Great Pyrenees Anatolian Shepard and we would have to still transport her body back with us . I cried endlessly and asked the vet if she was positive she said she was. We told them we would take her home and spend her last day with her and take her to our local vet that Monday. They did give us some pain medicine after I continuous asked for more than just gabapentin they finally gave her something stronger. Then I asked for them to email me all of her xrays. Monday we took her to our vet after spending two days with her thinking it was our last moments. Took her to our vet he immediately looked at her said because her tail was moving she was not paralyzed and then looked at the xray that Collinsville took and she in fact had a right pelvic fracture that's why she wouldn't put weight on her leg NOT that she was unable to. He had said with her being 2 years old she had a lot of life left in her and that dogs heal amazingly and he was right ! She healed perfectly and runs around like she always did before . Idk how many times we thank god that we listened to our gut and took her home. It scares me how many times they do that to others to get $$. We would have might of put her down if it was $100 ya know? And no this wasn't just an easy mistake it was very clear it was broken and the vet was a SEASONED VET with years of experience. It makes me sick to think people are having to put their pets down if they don't have the $$ to do their treatment. GET A SECOND OPINION!!

Began taking my dog here about a year ago. Belong to annual health maintenance plan. Received email…read moreconfirmation out of the blue confirming an appt next week for comprehensive exam. Problem is I am in Asia on business (13 hours ahead), and there is no ability to contact anyone to reschedule. Voicemail won't take messages, website has no ability to make contact. Only option I can see is by phone during THEIR business hours which is my night. Lack of thoughtfulness does not meet my expectations. Guess they will figure out I'm not coming when I don't show up.

I took my dog to Hawthorne, upon the high recommendation of Banfield, for an emergency Banfield…read morefelt could not be addressed within their facility in a timely manner. After a 30 minute drive to this alternate facility, my dog climbed out of my truck as my dog, in digestive distress but walking on his own, and walked into the clinic wagging his tell ready for care. After an hour of waiting and $630 later, my dog was returned to me on a gurney which the nurses had to lift into my truck's back seat via a towel, onto the floor board. A 180 from the dog I walked in with (non-responsive). At that exact moment Banfield called me with recommendations for me to hold him there until 7 p.m. for further care without additional reasoning as to why he would be better there verses me hydrating him at home. During my visit at Hawthorne, I was instructed that my dog was backed up and dehydrated. However, his organs looked great. According to them, they flushed his system. They asked if I wanted to leave him overnight for observation. I stated that I could rehydrate him when we got home (30 minute drive back to residency) if that's all it was. There was no mention of the severity of his case nor actions I could take to increase his chances of survival from either a Hawthorne or Banfield (who had contacted Hawthorne to see if a follow-up appointment the following day would be necessary). During my talk with Banfield while my pet was being loaded, they canceled his follow-up appointment. Outside my residency, Hawthorne called to state they'd retained my dog's leash. I looked and ensured that he at least had his collar. After confirmation, I informed them I'd just pick up a new one verses driving back 30 minutes (prolonging my dog's dehydration). They still did not mention the severity of his case or actions I could take to improve his situation. Upon my return home, my dog was barely responsive and had some stool residue on the towel. He collapsed while climbing out of my truck. I grabbed a bottle of water and gingerly provided him a sip. His breathing went from labored to gurgle. I tried to clear his throat by raising his head and pressing down on his chest, once; he threw up dark liquid and passed away in my arms. Within 10 minutes of arriving home, he was gone. Reviewing and Binging his billing information from Hawthorne, they had administered "Enema Minor". Bing - "A pet enema treatment assists with constipation, dehydration, or bowel irritation caused by the ingestion of spoiled food or foreign objects by flushing out the colon and provide fluid therapy. Cases of dehydration are caused by colon absorption of the fluid and administering enemas can help stop fluid retention if administered every few hours. Dehydration caused by vomiting/diarrhea, an enema reintroduced fluids and electrolytes into the pet, that have been lost. (https://www.vetinfo.com/administering-dog-enema.html) None of this information was provided to me in layman terms. I was only informed that he was dehydrated and nothing to the severity of his dehydration level. My dog was a large breed who, based off of the results rendered when we returned home, he was NOT treated in the manner that would save his life by Hawthorne. He and I were set up for his premature death. A result of veterinarian malpractice/lack of care for the pet but eagerness for them take my money and price gouge me to the extent that I would permit while trying desperately to save his life. My dog was like a four year old son and, now, he is gone. Banfield's policy Plan doesn't even transfer over to Hawthorne, there is no known respective agreement between these two facilities, and they obviously do not communicate well with one another or the customers they serve. I am now locked into paying another 10 months for my optimal plan with Banfield (as it is the lesser of costs between contract and procedures already performed) though I fault them in part for not trying any hydration procedures on my pet prior to sending me to a facility with poor reviews on Yelp for price gouging/misleading customers/death of animals/poor veterinarian procedures and only good reviews over euthanasia of owner pets/letters of condolences. It was due to reading said Yelp reviews that I opted to discontinue my services with Hawthorne as the pet appointment lingered onwards and wanted to ensure the safety of my dog's life verses waking up to a he's dead phone call from Hawthorne the next morning. If you truly love your pet, do NOT take your pet to Hawthorne, regardless of what Banfield states. Do your own search and what's right for your pet. Emergency or not.

My pup is relaxed after daycamp and looks great after grooming. Overall, friendly staff. I wish…read moreit wasn't quite as congested as you check-in and I think the person checking out for payment should go through the bill or at least print it for your review. Otherwise, a consistent good to great experience.

The staff is kind and takes their time with pets being groomed to make them feel comfortable! Top…read morenotch professionals

I have a pit mix that is very spoiled, they take great care of her . She loves it there and she…read moreloves the people.

Warm and welcoming! I have bathed my dogs here as well as having them bathed with a brush out and…read morenails done. Very pleasant and my dogs love them. Thank you for having such a fantastic place for me to bring my boys. A+

The veterinarian arrived at the latest part of our arrival window. She was extremely rushed and the…read moreentire process was one hour after we had 13.5 years with our boy. She didn't wait for the numbing cream to take effect (waited one minute and numbing cream takes 10 mins) for the shots and he jerked so we knew he felt pain. She also had inaccurate records which I had to ask to be fixed. She did not allow us enough time and when I sent this info to the director they stated they allow for 1-2 hours for appointment tents but it may be quicker if the prior family runs over as they schedule appointments back to back. Not at all impressed and not happy with the service. It was actually very traumatic.

These vets truly care about your pet. Unlike any others, they calm your pet first and do it the…read moreright way. They met us at a park and I was able to hold my babies. The personal touch of a card, grief support, and cremation with a paw print was affordable for us and very special.

We have never had to our 3 yr old Australian shepherd Rebel. I felt guilty doing it. After picking…read morehim up today I would certainly board him again here. And will start getting his grooming done here. Staff made us feel very comfortable calling them to check on him. He looked great,

I highly recommend using country estate kennel! They are great with my dog Gibson. He loves going…read morethere.