We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

I went here to just get a tank of propane I liked how they take safety so seriously…read more There are multiple signs with their phone number for the curb side service. I didn't have to go tot the office, and I called them and a guy quickly showed to fill the tank. Simple and quick service with social distancing in mind. Nice!

Our go to for all equipment rentals. Delivered to job site…read moreor pick up this place has it. Located at Harding Avenue a block south of 465. Booms, lights, excavation equipment and all your other needs are covered. Brandon the yard handler is always polite, nice and has a great attitude. Thanks for being awesome!

I rented a car through Priceline from Payless car rental in Indianapolis for August 25th through…read moreAugust 29th, 2018. By the time my flight got in and I got my luggage I was a quite late for my reservation. When I called, they said the drivers had gone home already but they would get someone to me as soon as they could. In about 15 minutes Shawn arrived with an almost new shuttle van (I read reviews saying the shuttle vans were old). He immediately jumped out and put my luggage and rollator walker in the van. A short and pleasant 10 minutes later I was at the Payless office. The gentleman behind the counter was very helpful. He told me what they were going to give me and I expressed concern that my large walker (not the little gray ones that fold flat) might not fit in the trunk. So he brought out a Subaru Legacy and while I was doing paoerwork, Shawn loaded everything into the car for me. The counter man went over the rental agreement with me. I said I had purchased insurance through Priceline, and he showed me where to initial and sign, declining coverages. The price I had been quoted was the price I paid. I noted any damage on the slip and off I went. NO ISSUES. When trying to figure out what time I would have to drop the car back, I read dozens of bad reviews. I was extremely worried. But when I got to Payless, Anna came out to the car and asked if I was taking the shuttle. When I said yes, she had Shawn take my things out of the car and put them in the van. I had filled the gas tank right across the street and that was all she checked. She was quite nice. I never even had to go into the office. Then Shawn brought me back to the airport and put my things at the curbside check-in for me. He was even gong to wait until he could find me a wheelchair attendant but I told him that could take a long time and I was fine. He made sure I was all set before he left. I'm 65 and have frequently rented cars from different companies, but never have I had as good an experience as a I did at Payless. I'll definitely book another Payless car rental when I return to Indianapolis. Way to go, Anna and Shawn!!

Poorly staffed counter at the airport. One worker manning 3 agencies counter. We waited in line…read morefor a very long time. We had reserved an economey car and got a Jeep Compass that sucked gas. I will never rent from them again.

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

One Ace's employees sent me seven (7) text messages throughout the day threatening to get a warrant…read morefor my arrest for grand theft because I returned my rental late. Every time I asked him a question about extending my rental, instead of answering my question, he sent me another text message stating that he was going to get a warrant for my arrest for grand theft. When I called him at 813-347-2306, and asked him how I go about extending my rental, he told me to read the instructions on my rental agreement, and then he rudely hung up on me instead of providing me with answers in order to help me.

Budget Rental again disappoints. I rented a truck and pre-paid extra miles that I did not use…read more Budget advised they do not gives credit for mileage not used. After calling two dozen times to my drop off location before getting someone to answer, they told me to call customer service. I have called customer service several times and they must use a call center because the people they have working barely speak English. They again told me they do not refund unused miles. Budget is a ripoff and will never use again!!!! They may be cheaper up front but will get their money back somehow. Budget sucks!!!!!