I brought my vehicle to Discount Auto Repair for an inspection and estimate. Hours later, I…read morereceived a message stating they had ordered parts and would receive them in 3-4 days. I called to inquire and was informed that a part on the engine "fell apart", making the vehicle no longer drivable. The repair cost $750. Nine days later, I picked up the vehicle to find the check engine light on, loud screeching noises, and unexpected shutdowns. They claimed their equipment was incompatible with my vehicle and couldn't diagnose the issue. I had to take the vehicle to the dealership for diagnostic and service. I don't recommend Discount Auto Repair and will never return.

I took my car to Discount Auto Repair on E Washington St in Indianapolis for what I thought was a…read moremajor problem. The technician called back shortly to say that after running diagnostics, no error codes showed up. Imagine my surprise and relief. Other repair shops - I will not name them, would have conveniently "found" a problem, made a fake repair, and then handed me an outrageous bill for work that had never been done. Discount Auto Repair ran the diagnostics at no charge and wished me happy holidays. You can't get much better service than that. If and when my car officially goes on the blink, I will gladly return to this shop for repair work.

Love these guys. Put a custom performance muffler on for me in 2017. I managed to tear it off…read morerecently (INDY POTHOLES) and they were able to save it, put it back on solidly and save me a bundle. My guys for life.

I needed my brakes fixed quickly and they were able to schedule the maintenance of my vehicle the…read moresame day. The man working gave me plenty of details and options including price ranges.

Extremely professional, polite and patient in listening to your vehicle issues . They listened and…read morethen applied their expertise to our cars "apparent " issue an discovered that it actually was far less invasive than what we had feared . Their professionalism and honesty saved us a great deal of additional stress and worry . Thank you to Ted and all the team at Neal Automotive, you just gained two lifetime customers .

I trust Neal Automotive. I think that is the best possible review you can give an automotive shop,…read moreand that's really all you need to know. I tried several auto shops over the years, and I always felt like something wasn't right or they always had me running around in circles. Several years ago I started using Neal's, and they've been straight with me since day one. On several occasions, they've given me multiple options to help keep my costs low. They always give me estimates before starting work, and they finish the job in a timely manner. The only drawback is that you may have to wait a little bit when you schedule an appointment. But that just means a lot of people go to them and trust them, like I do. No one likes to spend money at the auto shop, but Neal Automotive gets the job done at a fair price. They do their best to take care of you.

My car had an exhaust issue they got me in quickly and fixed it the same day…read more Definitely recommend

Don't recommend their communication is horrible. They let your car just sit until you call multiple…read moretimes to check to see what's been done. Brought my car in for inspection on a thursday morning when they opened I called on monday just for them to say I'm next up. How long should an inspection take ??? Just to find out they can't work on my car don't go here you'll be disappointed.

The last time I had tires installed at this place, they scratched the rims of both my husband's and…read moremy vehicles. My brand new tire installed there is kept losing air and I returned to the store they told me there was a large piece of metal in my tire, but they couldn't show it to me. I rushed back to the bay to see what they were talking about and saw the employee high-fiving the manager while I was distressed about hearing there's a large piece of metal in my tire. They explained the reason they couldn't show it to me is because they threw it away, but they couldn't find the large piece of metal now a minute or so later. I complained about the store scratching the rims hto their corporate office but the complaint went back to the store manager, who was already aware of the situation and had done nothing about it. I had to take my car to the Belle Tire in Greenfield after the E Washington store informed me that the reason my new tires were leaking air was because a piece of metal was lodged in the tire. The Greenfield store replaced the tire valve stem, which had not been replaced when I had the new tires installed at the E Washington store. This was the reason for the tire's air leakage. Also when they claim to price match every time I paid a higher out-of-pocket price and had to apply for rebates online, which they mail out six or eight weeks after my application, it's not really a time-of-service price match. Instead, it's an attempt to match the price through rebates that you have to jump through a bunch of hoops to obtain after paying the higher price upfront. That's been my experience. I've been exclusively going to Costco now, and the prices and services are significantly better. I haven't had any issues after getting tires installed on three different vehicles. When Costco offers you a manufacturer's rebate, they handle all the paperwork and provide you with the discount upfront. You can't beat that.

I had a scheduled appt for 9am at the location on the northeast side near Costco. I sat for an hour…read moreand a half before they took the car back for a rim change on one tire. I was told it would only take about 40 mins. I have been here since 9 am and now it is 11:44. This is ridiculous!!!! What is the point of having appts if it means nothing. If there is a slow up as things happen communicate to your customer. Simple communication goes a long way! I will never is place again and will tell others not to also!

Needed my rack and pinion system replaced prior to a time-sensitive trip. Dave & Nealy's exceeded…read moreexpectations, at a fair price. Greatly appreciate their consideration and their quality of work.

Dave has been servicing my extended family's cars for 10 + years. They are 40 to 60 percent less…read morethan dealer service prices and they are up front and honest in all their pricing. They can do everything from oil changes to engine rebuilds. Just a great company to do business with.

Great service and staff. Would recommend to anyone. Keep up the great work. Always have a something…read moregoing on with one of my vehicles

We asked them to service our RV. They were very accomdating…read more The whole check in, conversations, checkout transaction was very smooth and professional. The work was done as promised and the charges were very reasonable. It was a pleasure doing business with them! They have my business!