wouldn't use this place , terrible Communication this place is really slow took 2 weeks to fix…read moreminor damage!! couldn't imagine how long it would take them to fix major damage.

After a deer crashed into our truck, we were left to find a repair shop after the one our insurance…read moreco. sent us to would not accept any vehicle that had to be towed in. Another impact of Supply Chain interruptions. Gary answered our call directly and his demeanor eased our distress. He was professional, articulate and easy to understand. There were no surprises. He delivered what and when he told us to expect. With all the incumbent stress of a major crash, Gary Holder was all that we could wish for. He was easy to talk to, confident and he delivered on all that he promised. Thank you!

My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

I have had to use the body repair service several times in the last 10 years, top notch service…read moreeach time. All I had to do was tell my insurance who I was using. Steve had pictures and estimate turned in before I even called them back. He did a great job, and anytime I called to check, everyone was friendly and let me know what was happening. I have always trusted them and wouldn't think of using anyone else.

Best Body Shop in our area. They go above and beyond and the quality of work they do is Top Notch…read more I personally am so Thankful I was told about them when someone in a truck hit my Wrangler. We are back on the road and *Grandma's Broom* is better than before. I can not speak Highly enough about thid family and body shop

Brought my Porsche in for some front end repair and chose this shop to have the repair done. More…read morethen perfect under the Covid circumstances! It took a bit longer then I expected, but the work was absolute perfect and so we're the two people I delt with at the shop. Thank you very much! I highly recommend your shop and thanks to my friend who suggested the shop for repair!

A few years ago I took my Lexus to Henson's Collision Center when the front fender was loose…read more Several vehicles had been damaged in the parking lot of the textile mill where I worked. They were able to attach it without having to replace the whole fender. This saved me over $400 and I did not have to file an insurance claim. I was already a very satisfied customer. Then Hurricane Helene caused a tree to land on the hood of my Lexus. My son was able to wire the hood and front fender together so I could drive in to get an estimate from Henson's Collision Center. My insurance company authorized the repairs and an appointment was made to begin the work. When the new hood arrived it was defective and Henson's would not use anything that was unsuitable, so ordered another hood. I am so pleased they insisted on quality parts when entrusted with my vehicle. When I picked up the car, it looked brand new. An added bonus was the fact that they polished/buffed out the "foggy" looking headlight lenses! They are now clear and I feel much safer knowing my headlights show up when driving at night or in the rain. Henson's did not have to take this extra step, but chose to help me out since I lamented that the lenses were really cloudy. This act of kindness, and generosity, is just one of the reasons I will always trust them whenever my car needs help. Everyone I dealt with was kind, considerate and pleasant to deal with. Thanks for everything!

Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

Sandy is a dedicated, hard working, genuine person who takes much care in his work. He quoted us a…read morevery reasonable price for an auto body bumper repair and had the work completed in a very timely fashion. He did an excellent job but most of all, I appreciate his sincerity in his work. I'd highly recommend him

Sandy, the owner is a top notch professional who does excellent work. I had sap on top of my car…read morefrom a tree and he was able to remove all of it in a timely manner and fair price. I highly recommend him for any paint and body work you may need to have done on your vehicle.

I took my car in because of a mystery "damage" to my car. Everyone was very professional and well…read moreorganized. Scott came out to give the estimate for "damage". We all had a good laugh when it was discovered it was just bird poop and not "damage". Imagine my embarrassment. However, Scott was not condescending for my foolishness, but cleaned my car to reveal no "damage" at no charge. Thank you.

Myers saved our vacation! A rear end bump to our Honda Odyssey was just bad enough to prevent our…read moreliftgate from opening. When you travel with dogs who ride crated in the rear, the liftgate function is essential. Myers had me operational for the rest of our vacation and we didn't have to leave our dogs in NC! Thankful for caring, honest hardworking people who are willing to help someone in need! Beth & Dean Myers are THE best.

Absolutely rude called for an estimate about my vehicle, I had moved it from a different body shop…read morefor a personal preference I have tried everywhere. I called them because someone recommended them. The guy on the phone was so unprofessional and rude. Told me I should've chose them from the start and hung up the phone.

Easy people to work with. Knowledgeable, and friendly. They did a great job of keeping us up to…read moredate with everything happening with our car when it was rear ended and suffered severe damage. They were kind and honest throughout the whole process.