I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.

My experience working with Zachary Prazma in the service department was excellent…read more I came to have an ADD bumper and intercooler installed in my 21 F150 Tremor. It was key to me that someone work on it who could keep the sensors and features all working. The ADD bumper required several steps not in the directions and hurdles that needed to be overcome. Zach did a great job making it all happen and keeping me updated. Love the new bumper and glad I went to Zach to get it done.

My family has purchased five new vehicles from Lithia Ford…read more On 7/20/2025 I had an appointment to diagnose a backup camera issue on my 2013 F350. Lithia Ford of Missoula diagnosed it was the rear wire harness and they would have to special order it. After two weeks I called to inquire about the status and was told it wasn't in yet. Three weeks, no parts. So I called another Ford dealer and asked them for price and availabilty. 12 were available in the warehouse and it would be $409, at my door in 5 days. I was hesitant to rely on Lithia Ford of Missoula's proper diagnosis of the faulty part and didn't want to shell out $400 on a non-returnable part. Four weeks after the "special order" and I call Lithia Ford of Missoula again. "Oh, it just came in today." I made an appointment for 8/21/2025. Harness was installed in about 45 minutes. My vehicle sat in the parking lot for over an hour while I waited for the technician to finish the billing. When he hands me the repair order it's $1135 - $995 in parts and $180 in labor. I was understandably shocked. The technician then asks me to give him a glowing review of his fine work. I told him I don't work for free either. I purchased the lifetime oil change at the time I took delivery of my vehicle when purchased new. I refuse to step foot in this dealership ever again so I buy my Rotella oil at WalMart and do it myself.

In general, i had a good time with ALL AMERICAN AUTO MT. The staff was honest, professional, and…read morehelped the process go rather well. The automobile i bought was in good shape, not too expensive, and just what I wanted. The only reason i didn't give 5 stars is that several things might have been made clearer ahead of time. Other than that, I'm delighted with my purchase and would tell other people to go to ALL AMERICAN AUTO MT.

I went to All American Auto MT to find a reliable automobile , and i lefr with a clean 2017 F-150…read more There was no worry and it was easy . These people are honest; they don't sell cars that are garbage. They exclusively sell SUVs and cars that are in good shape at competitive prices. The employees really listen to you , show you what you want , and don't try to sell you anything . I got the money in less than an hour and left that same day. People still tell me how great the truck

WARNING !! DO NOT GO HERE !! EXTREMELY INCOMPETENT !!…read more My van was fine before it entered the shop. Now, its been months of stress, thousands of dollars, and countless lies over the phone and I'm left with a vehicle that STILL needs repaired. They replaced the engine belt and 4 weeks later it flies off on the highway. I was told it would get fixed the next day, and then it was the next day, and then the next. All lies. It took them 3 weeks to replace it a second time. And they charged me $1,600, claiming the alternator was unbalanced and needed replacement. This has never been an issue in the past. They installed it wrong, and instead of fixing it promptly, they wasted 3 weeks and gaslighted me into paying them more money. When I finally get the vehicle back I discover the AC doesn't work. I immediately called them and they ignored my phone call. I submitted a formal complaint to corporate a month ago and still nothing. What is wrong with these people? How is this a real business? My experience has been nothing but lies, deceit, incompetence and frustration. Do not take your vehicle here!

A True Master Class in Customer Service!…read more My vehicle broke down after 5 PM on a Wednesday while I was traveling home (2.5 hours away). Megan from the Service Department happened to still be at work and told me to get my vehicle as close as possible to them. She said they would take care of the rest, and they truly did. Thankfully, I was able to safely limp my truck in, right around 6 PM, even though the Service Department had officially closed at 5 PM. We already knew from the code that it would be a long, expensive repair. Megan and her team assured me they would get my vehicle in first thing the next morning. At 9 AM the next day, I got a call: My truck was ready! And not only that the repair cost was WAY under what it should have been. Their priority wasn't just fixing my truck; it was getting me safely home as quickly as possible. They sent me off in a clean, repaired vehicle that runs exceptionally well, and with a level of care and honesty that guarantees I'll be purchasing my next vehicle from them without hesitation. Thank you, Megan and the entire team -- you have no idea how truly grateful I am to have found my way to you!

I've been in twice for service and on double checking discovered they didn't do the service at all…read more Once they stated on the sheet that they had replaced the filters but when I looked they were still dirty. On another occasion I asked for a tire rotation. Again the service sheet said it had been done but I had marked the tires and discovered they hadn't been moved at all. The service manager just rolled his eyes at me. On another occasion my daughter took her car in for a basic fuel injector replacement and they had the car for three days although that's typically a 2-3 hour job. They wouldn't tell her when the car (which she needed for work) would be ready. Something is really wrong at this shop. It was never like this when it was University Honda. A customer should be able to take a car in for basic service and get a close time estimate of when it will be ready like other reputable shops in Missoula.

I was able to get same-day warranty service for our Honda. We purchased our Honda Pilot at a…read moredifferent Montana dealer, but we live in Missoula. So getting the service done locally was much more convenient than going to the other dealership. Mark was very helpful and professional. The only improvement I'd like to see is their scheduling system isn't working with Honda's app or website. So I had to call to make the appointment.

WORST REPAIR SHOP EVER. WILL NEVER GO BACK!…read more Went in for a recall in 2023. They tried to get me to do completely unnecessary and overpriced service. See my last review about that. Then Hyundai has another recall and I was told that the repair could only be done at a dealership. Like an idiot, I brought my car back to Hyundai of Missoula. Should have driven to another dealership out of town. Dropped my car off for a simple recall repair. Then, I got a text telling me that my car urgently needed a bunch of service and requesting that I text back to authorize the repairs. I called and told them not to do anything other than the recall. When I picked up my car, I got in and closed the door when a piece fell off of my door (see picture). I got out and talked to the service desk. Apparently, during the repair, the tech broke a piece off my door and stuck it on in the hopes that I wouldn't notice until I drove away. I know that if I drove off and then found the problem they would have said that I cannot prove that they damaged the car and would not have covered the repair. They ordered the replacement part and then fixed the damage. Any normal repair shop would not break your door during a simple recall repair. If someone broke a piece off, any normal tech would have informed the manager who would have called me after already ordering the replacement part. Clearly the techs here are completely incompetent (only an incompetent tech would break a door when fixing the engine), are too scared of the manager to let them know when they do something wrong, and the manager is incompetent and unable to run a decent repair shop. When picking up my car, they also said again that I needed a bunch of repairs. They gave me a list of the 90K service package and quoted $1,100 to do the work. I said no and later brought my car to my regular mechanic (who is AAA-approved). They changed the oil and did a full inspection. He suggested a few other things as well that totaled about $250, which I approved. I then showed him the list from Hyundai of Missoula for the suggested repairs. He looked at it and said that I didn't need about 80% of the things on the list. I then asked how much he would charge to do everything on the list and he said it would be about $600. Crazy! Again Hyundai of Missoula tried to get me to do a bunch of unnecessary repairs and wanted to overcharge for all of it. When I finally brought my car back to have the door repaired, the manager apologized and gave me a coupon for a free oil change. I threw the coupon in the garbage. I would rather pay my competent mechanic who won't try to cheat me and won't break my car than get a free oil change from these incompetent bozos who are likely to cause more damage. NEVER BRING YOUR CAR HERE!!!

I had to have two recalls and oil change done. They went above and beyond with customer care and…read moremade me feel my business and car needs were the most important task they had that day. So rare these days, highly recommend!

Jack has always gone above and beyond to try and help people out buying a car, works long hours to…read moreaccommodate clients needs, kinda a funky place inside. worth stopping always something new and always a smile!

I scheduled an appointment only to find out THE next day that it had sold. I'm glad I didn't buy it…read moregiven they have a reputation of selling garbage.