Thomas was EXCELLENT assisting with recent bedroom set purchase. He was quite knowledgeable as well…read moreas personable in dealing with my adult daughter's needs and questions. He offered and explained the available 5-year Goof-Proof warranty but was not a "Hard-Sell" once she stated she was uninterested. The sales manager reviewed the color choice, number of pieces, delivery address and date and Bob's financing options to her which she declined. Overall a GREAT experience.

Yo! This Bob's Furniture is poppin'! They have all the goods…read more A friend of mine purchased a very nice leather couch from Bob's several years back. I've been to a few locations looking for good pieces of furniture, with no luck. But this Bowie location is GREAT! I walked in expecting to walk back out shortly thereafter, but I browsed for quite a bit! It's quite a ways from my house, but I was in the area and would come back just to see what new items they have. I was looking for a comfortable chair to place in my bedroom and some counter-height stools for my kitchen. I did see a lot of options but didn't make a purchase because I didn't have a way to transport. But they really had some nice couches, ottomans, and paintings! I'm definitely coming back even if only for a painting. The employees weren't hovering (which I love). Mekhi was especially helpful with information about heading to their website to find additional counter stools they didn't have in stock. I'll be back!

Whatever you do, DO NOT buy furniture from this place or their sister store Furniture Gallery. The…read moreowner just called me and called me a liar and told me we don't deal with liars before telling me they will be refunding all my money, then hung up on me. I will be calling the better business bureau on Monday. Here is what happened: We bought a couch on 9/1 labor day weekend. We liked the couch but not the color of the couch. They told us it came in a different color so we asked to see it. They showed us the catalog. We checked that paperwork multiple times and asked about the color being different. They were trying to get out of there and I guess during their haste they made a mistake with the financing instead of 18 months which they agreed upon they put 12 months. They messed up the financing and so we walked out without that paperwork today. I had to go back a week later to sign the paperwork over again. They told me that they would have it all ready but I spent a good 30 minutes or more in the store waiting for the paperwork that day. At this point no one had given me a delivery window yet, so I inquired about it again because usually furniture stores give you a round about window. They just said someone would call me when it comes in. I had to call the store multiple times to try and get someone on the line to find out about delivery. Fast forward to the week of 10/15 or 10/16 someone calls me (this is after I called them that Monday inquiring about it again) and asks about a good day to deliver. I decide on a delivery date of 10/19. So I pay the people who are bringing the furniture to take away the old furniture. They disassembled it and took it out before bringing the new furniture up. When they start to bring the new furniture up I immediately notice it is the color of the one at the store and not a darker color like we wanted and were told multiple times we are getting. So now we are left with nothing. When the store opens at 10:15 I call the number back that called me to do the delivery. She asked why I didn't just keep the furniture they had until the new one came in and I said I didn't even know that was an option. So then she says someone is going to call me back but sounded like she wasn't sure when. So my partner stopped at the store on the way home and spent over an hour there again trying to figure out the situation. Apparently that couch doesn't come in a darker color, not sure what we saw in that catalog that day and thought we were getting but I am being sent a picture of something similar in a different color from my partner. She was apparently smiling and really friendly, which is part of being a decent human. So since she was a decent human being and accepted that we are in this they used this against me when I tried to call talking about how I was dissatisfied I was with this whole situation and how I was upset that they couldn't even bring us a loaner couch today. So he called the store and talked to the employees who I guess said she was completely happy when she walked out of there. Just because someone is smiling doesn't equate to happy. So he called me back accusing me of being a liar, and then asked if I was calling his employee a liar, then stated we don't do business with liars I am canceling your order and giving you all your money back. Don't do it. Don't go through this furniture place the owner is a nut job who obviously shouldn't be in sales. I would never treat people this way, but who knows maybe it's because I am a woman with another woman so maybe he just targeted us for this.

I usually hate salespeople with a deep, burning passion…read more This, however, was a good, pleasant, /effective/ sales experience. We were greeted in a warm and friendly and un-aggressive fashion, given a short spiel about the location of various types of furniture, and asked if we needed help looking for anything in particular. We were then left alone for some time, and politely checked in on an appropriate and respectful amount of time later, with obviously sincere interest in making sure we were getting the exact amount of help we wanted. That's a salesperson who knows her products are of sufficient quality to sell themselves. I'll be back when I've finished measuring my basement and budgeting the several thousand dollars I want to spend, because this establishment has absolutely won my business.

Note: If you come to this location call ahead and ask for Marcus…read more Review: First and foremost this review doesn't necessarily get the rating because of the quality of it's merchandise, or my overall satisfaction, but let me explain. 1.) None of the beds we have purchased have made it past a full year (Because of the standard blue/gray box spring) without needing to be replaced. We are currently on our 3rd bed. 2.) False information from the last associate at the now closed Waugh Chapel location lead us to upgrade needlessly due to upselling and false information. 3.) I think the first 2 cover it. The first star is what I'd rate my overall experience. The second and third star is for Marcus at the Bowie location. Marcus is a 10 star in my book. He went above and beyond for my wife and myself. Now, the mattresses here are top notch, but those standard blue box springs are trash. They ruined our last 2 mattresses. They have no side support and bend under the pressures of casual use. With the purchase we again upgraded, but not because we felt obligated. The purple 2 mattress was in our budget, and came with it's own adjustable bed frame. So no more standard blue box spring for us. The delivery guys aren't much in the way of customer service, but they came in and set everything up. Right now I am very satisfied with our set up. The purple 2 comes with its own brand of accessories which include an adjustable bed base, pillows, mattress protection cover, sheets...etc I'm very happy that we went to the Bowie location to get everything worked out.

I purchased a split king size box spring, and a full metal frame, July 2019. Somewhere around six…read moremonths later I noticed that the box spring on my side started to bend. At about 10 post purchase I returned to the store to attempt to replace the box spring, she said they would have a replacement delivered. A replacement never came: I called they said warranty was still pending; life got busy, we had a newborn, I lost interest gave up on the replacement. A year later I returned purchased another box spring replacement. The sales rep said the item must have been defective and I wouldn't have this problem again. 6 months later the box spring started to bend AGAIN. I fully understand that I am an large human (6'6/300), but this has never been an issue before. I attempt to contact the store - I was rudely pushed to the website, because the stores on do "sales". I attempted customer service and I was redirected to their online warranty form; which apparently is the only way they warranties. You cannot speak to anyone and utter the word "warranty" and if you say it you are redirected instantly. Anything after 120 days is $79.99 to have a 3rd party look at your box spring and say "yep, it's bent" like obviously. Mattress Firm I will no longer do business with you and recommend you to no one.

I went to the target to grab some stuff I need to just leave and some coffee that was apart of…read morevalentine day strawberries and berries cold brew. I'm happily going back. A lil pricey but not too much

One of my favorite Targets in the DMV. A location that has it all, good customer service, clean…read moreand organized layout. Items that are in stock. Employee who will show you exactly what you're looking for, and not pull a number like, "it's over there!" With a Starbucks inside, to make the shopping trip more fun! Oh and hassle free checking out, real cashiers to get you out! So you really don't have to play cashier and work for Target for free. Located in the Waugh Chapel Shopping Center along with other cool stores.

To the District Manager At Homes…read more On behalf of Living Water Church, located at 750 General Mills Highway, we would like to express our sincere appreciation for the outstanding experience we had at your Crofton location. As a church that has recently opened in the community, we were in need of specific furnishings to prepare our space to effectively serve families and residents. From the moment we entered the store, your team provided exceptional customer service. The staff was welcoming, attentive, patient, and truly committed to helping us find exactly what we needed. The store was well organized, fully stocked, and offered a wide selection of quality items. We were especially grateful that everything we needed was available, which made the process smooth and stress-free during such an important time for our ministry. Our overall store experience was amazing. Your team's professionalism, excellence, and care made a meaningful impact as we continue building and serving in the Crofton community. Thank you for your leadership and for fostering a culture of excellence within your team. We look forward to continuing to support your business. With sincere appreciation, Kymberly Holmes Administrator Living Water Church 750 General Mills Highway

This store is huge and they have a lot of stock. With so much to look at and so many isles it can…read morebe become overwhelming on the eyes. The store is ... messy and dirty. Not trashy but dusty; dust everywhere. There is a lot of product but it's all on the floor; there is very little in the back as I was told by an employee.

The furniture we purchased is awesome. The owner is wonderful and very responsive to your needs or…read moreconcerns. A+

Well, we aren't happy with the furniture. We visited the store and we test the couches we really…read morelike, It's firm and good set. We ordered to have it delivered to our place. One of family members sat on one of the couches and suddenly several wheels breaking. We noticed the wheels aren't that strong enough as it should be. It's cheap kind plastic and it's breakable. We contact them to have it fixed and was told they'll give us a call. We haven't heard from them.

Hmmmmm... Why a 3 star review, you ask??? The two guys were…read moreactually chilling really hard at the desk in the back of the store while we walked around looking at the beds (even though we were only there for rails). They didn't say a word to us until we walked to them at the desk to tell them that we wanted a bed rail. They were genuinely kind and the customer service was good once we approached them!

We bought a new mattress in December of 2021 and the staff was very helpful. Unfortunately six…read moremonths later our Sterns and Foster mattress is showing excessive wear and Mattress firm is not being responsive to our claim.There are large indents in the mattress already and there's no way it will last more than a year or two. Hoping this update will cause them to reconsider. For a $2300 mattress to last only six months is ridiculous and it's sad that we need to shame them into some type of response. Very disappointed by this response and can't recommend Mattress Firm for anyone considering buying a new mattress.