I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

I am a new hot tub owner. Unfortunately, I did not buy my hot tub from Premier Pools and Spa, but…read morefortunately, they were incredibly helpful (and nonjudgmental) anyway! Paige ran my water sample, checked all the levels, was very informative and considered my options given my green water problem. Given it is December, I opted to try Unique to clarify my water and also bought a very inexpensive packet of Ahh!some jet cleaner in case I decide to drain and refill. Their expertise was so helpful, the prices were very reasonable, and I wish I would have started buying from them right away.

We have had nothing but amazing service from everyone at Premier Pool and Spa! The entire staff -…read morecustomer service, service staff, management, etc. - have always been friendly and extremely helpful. An example - we usually don't use our pool heater a lot in the summer, but we were having dinner guests and wanted to make it enjoyable for all 25 of them. ;) A few days before the dinner, I went to turn it on and it wasn't working. Alton and his crew at Premier Pool & Spa were able to get it up and running within hours of learning it didn't work. They never hesitated and went straight to helping solve the issue at hand. We were so grateful and the pool was a beautiful 90 degrees in the evening for our guests. Thank you! Highly recommend this company if you're looking for trusted, respectful and trained pool experts.

We have been customers for 11 years and in the past two years have had 2 warranty issues and we…read morecouldn't be happier with the recent service and communication. Chad and Brett quickly addressed our issues and fixed them even working late on a Friday night on the same day we called.

I have been a customer of Custom Pools for 35 years- yes Ginny was great. I have had excellent…read moreresponse with both the owner and his employees whenever I have needed help. That includes opening and closing my pool, service and replacement of my pool heater, pump and filter. These workers that have come to my home are very good and I am sure are hard to find. I am satisfied you are in good hands still with custom pools.

TERRIBLE EXPERIENCE! I hired them to close my pool fall 2020. I discovered this extra PVC piece…read moreinstalled in my skimmer (without my knowledge or consent) when I opened it spring 2021. After numerous emails back and forth and the owner admitting his inexperienced labor did not follow protocol, attached a PVC fitting without notifying me and removal of that piece with a saws all caused damage to that area. Yet REFUSES to accept accountability. His offer to patch it "if" he finds a leak that another company has already determined is there is crazy. I ask, would you trust a company to do that work when they are obviously trying to push off the whole situation? How a company like this stays in business is beyond me. 1 star is too much.

I can't say enough about how great this company is to work with. I'm not handy, and generally live…read morein fear of my pool, but Todd and his employees make it so much easier. They are honest and fair and I can always rest easy knowing whatever repair that needs done will be taken care of. I highly recommend!

why did this place close??? excellent service and great products. they will definitely be missed by…read moreme.

Chris A. and Gopher came through for my family, working hard to make things right for us (full…read morerefund) after a distributors' product malfunctioned in our home.

I'd do zero if possible. I have had a leak in my hot tub since late October, and after rescheduling…read moreme twice finally came first week of November. Service man was there for 10 minutes, diagnosed problem, charged $155, said he needed to have another come with him and jack up the tub to fix the leak but it needed to be above freezing. They haven't been back since. Called twice and heard excuses and don't have me on any list when it there is a warmer day, which there have been several. They say they can't do anything until spring. Terrible customer service!!! I need to find someone else to fix the leak as I have to add water daily so it won't freeze! Wouldn't recommend at all!!!

I had a very bad experience with Cal spas and I would recommend looking elsewhere for your hot tub…read more They sold me two expensive upgrades to my hot tub and they both were dysfunctional. I ordered an expensive wifi connector so that I could adjust temperature remotely. It worked for a little while but when it stopped working they had no way of servicing it or no contact to share to help troubleshoot the problem. The second item was a lift assist device that broke shortly after they installed it. Instead of helping me fix either of the issues, they just added me to their no service list so I needed to find another complany to help me fix my spa.

This place is a hidden gem. Huge selection of in stock products as well as great displays to shop…read moreeasily. The service was great every time I visited. Susan was very knowledgeable! I ended up purchasing tile to redo my shower here. My only complaint would be that they have very limited hours so be sure to keep that in mind before shopping.

I recently bought three boxes of tile from this place, drove up to pick it up at the back delivery…read moredoor. Staff seemed helpful and pretty nice. The guy loaded them up and I drove off, again very friendly and helpful. My project started two weeks after that. My contractor went to open up the boxes and started to work. When he got to the third box, five out of six tiles were cracked or broken. My contractor told me they should stand by the tile and do an exchange. So I called them to let them know and that I was in the middle of my project and needed another box and that one box was broken, so would I be able to bring these pieces back and exchange for a new box? They informed me that once the tile leaves their store, they aren't responsible anymore! Do they think I enjoyed driving another 30 miles to deal with this in the middle of my project? So I asked I'm supposed to just buy another box with no assistance? She informed me that it was company policy! I asked her to talk to a manager, she came back and said, sorry we can't do anything for you. WOW! Thanks for letting me know you have such a crappy policy and ZERO customer service! I should've shopped at the TILE SHOP! Next time we will be.

Our hot tub started to leak or lose water. Did online repair order. Dave showed up yesterday and…read moreworked in the rain. The tub lost over half of its water in 2 weeks. I shut off the electrical and he opened the panel and discovered 2 gaskets had lost their threading. He had the gaskets in his van. We added water and he also troubleshooted the jets and luckily no motor or pump needed to be replaced. The repair was spendy for trip charge, labor and repair at $208. They have your credit card on file. Gaskets lasted about 7 years. Now I know what to look for if hot tub leaks again.

I'm a first time Hot Tub owner…read more After doing a bunch of research on Hot Tubs, then going to the State Fair and Canterbury hot tub shows, I finally asked some friends that had hot tubs and we kept getting directed to not only buy a Bull Frog Hot Tub, but also to work with Minnesota Hot Tubs in Lakeville because of the Great Service and their ability to guide customers into the right tub for their needs. After ordering our tub, we were contacted once it was built and everything was scheduled quickly and in time slots that worked for us. Installation was a snap, and the guys putting the tub in place and getting it setup, were very informational and patient for all my newbie questions. MN Hot Tubs even recommended "Bob" the Electrician who was super friendly and even helped answer some hot tub questions that I had as a new owner. We have had our tub now for a month and we use it almost every other day. I am writing this to say that I am completely satisfied and would recommend Minnesota Hot tubs to all my family and friends. If you are unsure, just stop in and ask for Mark. He helped us and really works hard to make sure you get the answers you need around Hot tubs.