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    Cal Spas, by Spa Store

    3.0 (17 reviews)
    Ultra High-EndHot Tub & Pool
    Closed 11:00 am - 5:00 pm

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    Review Highlights - Cal Spas, by Spa Store

    "Don was a true professional in every way during our swim spa purchase process.

    Mentioned in 2 reviews

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    People searched for Hot Tub & Pool 697 times last month within 15 miles of this business.

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    Master Pool & Spa

    Master Pool & Spa

    1.7
    (82 reviews)
    4.9 mi
    $$

    Absolutely great experience until we needed to have our spa serviced…read more We purchased the top of the line Michael Phelps edition LSX900 in 2020. A $19,000 spa that we got with a premium 5-YEAR extended warranty and we are currently having issues with the #2 Pump at about the 4 1/2 year mark. Customer Service, that has been top notch when we bought the spa, buy supplies for the spa and purchase replacement parts not warrantied, that all came to a screeching halt when the issue becomes theirs. You have to go thru a 3-Step screening process and fill out a PRE-APPROVED Authorization to charge my credit card before I even get to speak to a service representative. None of that was divulged when we bought the spa. After 5 days and countless phone calls to the St Louis Park office, we finally got someone to tell me that "service should call me back before the end of the day" I had plans to purchase a top of the line swim spa for my next house when we sell this one, but I can tell right now, it's not looking very good for Master Pool &Spa!

    We had a great experience with Master Pool and Spa. We purchased a Trainer 19D in the H2X line…read more It is a dual temperature combination hot tub and swim spa. We are so happy with our decision to make this purchase as it has exceeded our expectations. The chemicals and maintenance is something we had to learn but there is so much good information you can read online from actual Swimspa users that it wasn't that tough to figure out. We are using it daily for exercise, relaxation, entertainment and fun! It is a large purchase and therefore you should plan accordingly. We installed a new deck right after the Swimspa was delivered and it turned out beautiful!

    Photos
    Another viewing angle of our entire deck.  The 3 step stairs go down to our stamped concrete patio.
    Another viewing angle of our entire deck. The 3 step stairs go down to our stamped concrete patio.
    No ladder needed to enter the Swimspa
    No ladder needed to enter the Swimspa
    We wrapped the deck around 3 specific sides of the Swimspa to allow for easy access into the one end that houses the equipment.

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    We wrapped the deck around 3 specific sides of the Swimspa to allow for easy access into the one end that houses the equipment.
    Twin City Jacuzzi

    Twin City Jacuzzi

    2.0
    (12 reviews)
    4.6 mi

    I bought a new J355 at the start of September and just had it delivered. We went to fill it ready…read morefor the electrician to come tomorrow and discovered that it's been stripped of the heater and water just poured out. I called my sales person (Bryce) after hours and on a Sunday and he was immediately on it. Monday morning someone was on site and a new heater fitted. While it would have been great for everything to be right first time you get a better idea of what a supplier will be like when things go wrong. After this experience I'd highly recommend and have co confidence I will be well looked after in the future.

    They are terrible. DO NOT BUY FROM THEM. We bought our Swim Spa from them and had it delivered in…read morethe fall. After issues with moldy components, we finally got it set up and running. Then we noticed that the lights in the spa were not fully working. We contacted them and were told to wait until it was warmer. Finally we get to summer and they're willing to come look at why the lights don't work, and the Friday before they send us an invoice just to look at it. The lights NEVER worked from the time of delivery and given the price, I would expect it to be repaired free of charge as I expect a fully functional product. No, then they increased the price just to look at the issue the day of. We can never get ahold of them, it's like playing phone tag. We don't all have jobs where we can just sit around waiting for the phone to ring. They're terrible to get ahold of. The service has been horrible. I WOULD NEVER BUY FROM THEM AGAIN.

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    Store
    Store
    Twin City Jacuzzi
    Store

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    Performance Pool & Spa

    Performance Pool & Spa

    1.9
    (8 reviews)
    4.8 mi

    Peterson Pools and Spa used to give great service. However, my most recent interaction with their…read moreservice department will be my last. Very poor communication, poor follow up, and poor service. They did fix the small leak they were asked to fix. However, I asked for a heads-up call 1 hour before someone was planning on arriving. I was told that wouldn't be an issue. No one called me. The repair technician came out and fixed the leak without any notice. There was another noticeable leak just a few feet away from the original work order leak, but they didn't even bother looking at. I would have informed them/pointed it out if they would have called in advance like I was promised. *Side thought: Why wouldn't a repair technician call the customer if there was another noticeable leak / issue just a few feet away from where they were working??? Also, every time I attempted to call their service department, I would have to leave a message, and that would lead to series of phone tag. Messages don't get responded to in a timely manner, and all I heard was excuses in the end. No sense of ownership, just excuses. Don't waste your time with this company if you need servicing done. Find another company that cares about its customers and provides quality service.

    I have been with Peterson Pools and service since our pool was put in almost fifteen years ago…read more Scott Peterson conferred with my wife and me and came up with the plan he felt we were communicating to him. The construction people were prompt, thorough and courteous during the construction. Since that time, either Mr. Peterson or one of his associates have serviced our pool weekly. When equipment needed repair or we needed advice, Scott always responded in a timely way and helped us with any issue we were having. I feel very confident recommending Peterson Pool Construction and Service.

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    In ground & Above Ground Pools We Build The Best And Service the Rest!
    In ground & Above Ground Pools We Build The Best And Service the Rest!
    Performance Pool & Spa
    Performance Pool & Spa

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    Cal Spas, by Spa Store - hottubandpool - Updated June 2026

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