Our hot tub started to leak or lose water. Did online repair order. Dave showed up yesterday and…read moreworked in the rain. The tub lost over half of its water in 2 weeks. I shut off the electrical and he opened the panel and discovered 2 gaskets had lost their threading. He had the gaskets in his van. We added water and he also troubleshooted the jets and luckily no motor or pump needed to be replaced. The repair was spendy for trip charge, labor and repair at $208. They have your credit card on file. Gaskets lasted about 7 years. Now I know what to look for if hot tub leaks again.

I'm a first time Hot Tub owner…read more After doing a bunch of research on Hot Tubs, then going to the State Fair and Canterbury hot tub shows, I finally asked some friends that had hot tubs and we kept getting directed to not only buy a Bull Frog Hot Tub, but also to work with Minnesota Hot Tubs in Lakeville because of the Great Service and their ability to guide customers into the right tub for their needs. After ordering our tub, we were contacted once it was built and everything was scheduled quickly and in time slots that worked for us. Installation was a snap, and the guys putting the tub in place and getting it setup, were very informational and patient for all my newbie questions. MN Hot Tubs even recommended "Bob" the Electrician who was super friendly and even helped answer some hot tub questions that I had as a new owner. We have had our tub now for a month and we use it almost every other day. I am writing this to say that I am completely satisfied and would recommend Minnesota Hot tubs to all my family and friends. If you are unsure, just stop in and ask for Mark. He helped us and really works hard to make sure you get the answers you need around Hot tubs.

Kevin has been great to work with - he helped us patch our step and installed a new pump in a…read moretimely fashion. It is nice to see quality work in a world of indifference.

Not off to a good start…read more I've been a pool owner a good number of years at a handful of properties and just bought another home with a pool- this time in plymouth Mn. Prior to hiring a company to service this home I felt I had done my homework. Dolphin looked like they provided quality customer communication, good service, fair prices. So I gave them a call. Talked thru their opening the pool process, I laid out my wants / expectations. Stated I wanted weekly cleaning ect and we set a weekly cleaning day. Well... the opening looked to have went fine however they told me before coming that they did not vacuum on open day - which I thought was weird - stated they needed to let it all settle to the bottom - which it already had as it laid dormant for the winter - but all in all it was open - I was surprised I got no report or communication after their open 5 days ago. So I called them after 5 days - Thursday of thia last week - two days ago - to confirm all went well when they opened and that we were on for yesterday - Friday - with our weekly pool service / cleaning; as I had a group of kids coming over for a party and wanting to swim today Saturday. Thursday - I Was told things went well and they would be there Friday -Yesterday. Then Friday, yesterday - I stayed home so I could meet the techs. Friday came and went - they were suppose to show up set temp, treat and clean. As of noon no one had shown up so I shot them a call to confirm they were still coming. They confirmed that yes they would be getting there yet today, Friday. 6:00 pm rolls around. No show. Office closed. No communication. No apology. Just no show. Saturday, today. They opened at 10:00. I shot them a call to see what happened. They said... we don't know, but that they could transfer me to a Jeremy and he could get back to me Monday. I asked if the guys that were suppose to come yesterday were free to come this morning so I could keep me kids party and so they could swim. He said no one does service work on the weekend and that Jeremy would have to get back to me Monday with an update on when they could get out to the house. Super frustrated. Having to cancel the kids party and bum a dozen kids out. Super frustrated that I did not get any communication - no apology. Why is it that the entire day went by and not once did they feel the need to reach out and communicate after I had called them and confirmed with them both Thursday and noon Friday. The client should never have to reach out to a company to confirm these types of things - rather a company should be proactively be reaching out to their customers confirming things and or providing status updates. I guess I will sit here and twiddle my thumbs till Monday to see if they call and when they will be out next. Would be nice to have the company just do what they say they can do and service the pool per the agreement on the day each week that we all agreed. A persons word needs to start meaning more again. I'll update u all on the resolution / outcome. 4545 terraceview

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

TERRIBLE EXPERIENCE! I hired them to close my pool fall 2020. I discovered this extra PVC piece…read moreinstalled in my skimmer (without my knowledge or consent) when I opened it spring 2021. After numerous emails back and forth and the owner admitting his inexperienced labor did not follow protocol, attached a PVC fitting without notifying me and removal of that piece with a saws all caused damage to that area. Yet REFUSES to accept accountability. His offer to patch it "if" he finds a leak that another company has already determined is there is crazy. I ask, would you trust a company to do that work when they are obviously trying to push off the whole situation? How a company like this stays in business is beyond me. 1 star is too much.

I can't say enough about how great this company is to work with. I'm not handy, and generally live…read morein fear of my pool, but Todd and his employees make it so much easier. They are honest and fair and I can always rest easy knowing whatever repair that needs done will be taken care of. I highly recommend!

Great store! They have everything you need for pool and hot tub supplies. Highly recommend!read more

SOLD ME A POORLY REFURBISHED SPA AS NEW. On top of that, they initially refused to fix the unit…read moreafter it was delivered to my house saying that it was my responsibility and that I would have to get it removed from the installation site. DO NOT ACCEPT DELIVERY OF A SPA HAVING A POWDER RESIDUE. It indicates an attempt to fix a leak using an additive product.

My wife and I remodeled our kitchen. We still need to paint and install backsplash tile so excuse…read morethe unfinished photos. That said, we chose Cambria counter tops "parys" is the color we chose. Randy and Nick were our installers, and they did a fantastic job! On time, professional appearance, attention to detail. From the booties on their feet, to the extra time getting the details just right, we could not ask for a better experience. If you want your kitchen to be perfect, Inovative surfaces is a great choice that we whole heartedly recommend. Thanks again to Randy and Nick. We love our new kitchen.

Difficult to work with the team members behind the great sales people. The end result was a bid way…read moreover for the same product/granite available at other locations.