We purchased a new hot tub in 2020 but 5 years later never received it. They gave us a used floor…read moremodel and never replaced it as promised, after multiple requests. Now we are experiencing needed repairs and are expected to pay out of pocket.

We purchased a new hot tub in 2020, but never received it. Because of Covid, they said orders were…read more6-7 months out, but said we could use the floor demo tub until ours came in. I asked if we could purchase the floor demo model for a lower price, they said no.....it's real easy, we will just come and replace the demo tub with a new one and take the old one away. After the time limit expired we called asking about when our hot tub would be coming in and were told still 6-7 months out. We weren't constantly pressuring them because, after all, we had a working hot tub. Then we had an issue and we called about it and asked about when we were getting our new tub and we're basically told, it's been too long you're not getting a new one!! But, don't worry we're not going to leave you high and dry. He walked my husband through how to fix it and he did. A few weeks ago, our hot tub quit. We called Minnesota Hot Tubs again and they agreed to fix it " one last time". I called Eric, the manager again with this issue and he is going to speak with the owner. He said the issue was they quit making this model for a while and the cost is now up 35%. And that they never meant to say one last time...just the last time paying for parts. Eric never got back to me again after talking with the manager. Well the hot tub is working again ...but highly doubt we'll get the new one we purchased...doesn't seem right.

Terrible customer service. Do not back their services. Charge you without getting approval for…read moreservices.

We used Performance Pools in Elk River and had them install a new heater. After having the heater…read moreinstalled and turning the heater on, it was found through heater did not work. We spoke with Jesse in the service department who first right off the bat wad horrible at communicating. He told is nothing was wrong with the heater and it was a gas issue and to reach out to our gas company. We reached out to our gas company and spend over $450 to find out it was not a gas issue and the heater had plenty of gas to ignite the heater but wasn't. We went back to Jesse and told him this and continued to place blame on the owners, with no apology or urgency to get the issue fixed. Jesse finally said techs would be out and after waiting over 10 hours and again no communication, we reached out asking and was told a tech would probably not make it. Again, no apology. It is beyond frustrating after owning Pools for over 25 years and knowing right away what the issue was but was told differently so we did everything asked and still not working. Jesse has made this experience so much worse. We understand mistakes and things happen but taking no accountability or putting no urgency behind it, and making unnecessary comme to about one mental health is absolutely unacceptable. They have lost a life long customer and we will be going above and beyond to ensure this issue is fixed and no one else has to experience this.​​

I replaced a 19 year old Jacuzzi with a Hot Springs. Despite the expense of converting my previous…read more50 amp wiring to a 20 and 30 amp GFI breaker (if you have to ask, you can't afford it), I have been delighted! The water has been soft and the salt system seems to dry my skin less. Can't be happier!

We purchased a Hottub from Hot springs in the Woodbury location and had nothing but great service…read morethe entire time. We had a difficult remodeling project involving many parties and the Hot Springs team was by far the best one to work with. Markas and Keo were very flexible with our ordering and scheduling process to ensure it got done on our schedule. Their installation/service team were top notch. The Joshes and Janvirer were a huge help and went above and beyond to ensure everything was perfect for the install and getting the tub functional. I highly recommend Hot Spring Spas for your new Hottub!

Can't say enough good things about them! Customer service is amazing. Always there to help out…read morewith products, service, and/or just questions. Family owned and operated local business that truly cares about you. We have been calling on them for years for all our spa needs. They always deliver exceptional customer service and go above and beyond to make sure you are completely satisfied. Highly recommend giving them a call!

Great job with helping me. Haven't seen customer service like this in a long time. They helped me…read moreget set up with the right information even though I didn't buy a spa from them. They understand that with good customer service they will earn my business though other purchases. Great job guys and keep up the stellar work.

This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

I am a new hot tub owner. Unfortunately, I did not buy my hot tub from Premier Pools and Spa, but…read morefortunately, they were incredibly helpful (and nonjudgmental) anyway! Paige ran my water sample, checked all the levels, was very informative and considered my options given my green water problem. Given it is December, I opted to try Unique to clarify my water and also bought a very inexpensive packet of Ahh!some jet cleaner in case I decide to drain and refill. Their expertise was so helpful, the prices were very reasonable, and I wish I would have started buying from them right away.

We have had nothing but amazing service from everyone at Premier Pool and Spa! The entire staff -…read morecustomer service, service staff, management, etc. - have always been friendly and extremely helpful. An example - we usually don't use our pool heater a lot in the summer, but we were having dinner guests and wanted to make it enjoyable for all 25 of them. ;) A few days before the dinner, I went to turn it on and it wasn't working. Alton and his crew at Premier Pool & Spa were able to get it up and running within hours of learning it didn't work. They never hesitated and went straight to helping solve the issue at hand. We were so grateful and the pool was a beautiful 90 degrees in the evening for our guests. Thank you! Highly recommend this company if you're looking for trusted, respectful and trained pool experts.

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more