This is a review about their service department. I don't want to make them busier and make it…read moreharder for me to make an appointment in the future by writing this review, but I really like their service. :) What I like about are the ease of making an appointment, the politeness of the staff, waiting room layout, and the free car wash. This is the third Subaru dealership I tried and I like this one the most

I am writing a highly conflicted 3-star review because my experience was a tale of two entirely…read moredifferent dealerships. On one hand, the initial sales process with Habby and Kayla was excellent--professional, smooth, and pressure-free. I also really love the car. On the other hand, the finance department subsequently engaged in a deceptive product substitution that has resulted in a months-long administrative nightmare. During my financial signing, I was presented with a digital selection screen explicitly branded and marketed as the manufacturer's official Subaru Added Security (SAS) protection program. I agreed to purchase these official plans for a total of $4,103.00. However, without my knowledge or consent, the finance department switched the finalized paperwork to third-party contracts administered by Fidelity Warranty Services (JM&A Group). When I discovered the unauthorized switch, the Finance Director, Emmir Quiroga, explicitly admitted the discrepancy in writing on April 30th and agreed to void the third-party contracts and convert them to the authentic, backdated factory SAS plans. I signed and returned the cancellation documents that exact same day. It has taken over a month and a formal escalation to Subaru Customer Advocacy, the Virginia Department of Agriculture and Consumer Services (VDACS), and Better Business Bureau just to get a basic status update. It is ridiculous that a dealership requires corporate and state-level intervention just to honor a written agreement. I highly recommend the sales staff here, but look at your final finance paperwork with a magnifying glass before signing.

Overall okay service. They are undergoing renovation. So expect a lot of movement and work around…read more Just a watch for a very busy parking lot.

I came into Safford Hyundai Manassas genuinely prepared to buy a vehicle. I had a great initial…read moreexperience with my salesman, James Kenney. He was very knowledgeable about the cars and answered all of our questions. When we sat down to talk numbers, their initial offer was higher than I was prepared to pay, so I told James I needed to run my own numbers and would call him back that night. This is where everything went downhill. I found another dealer advertising a higher-level model for a lower price. I called James that night, as promised, gave him the VIN, and told him about the listing. He said something strange was going on with this car, but he spoke with his sales manager and said they would match the price. I declined. The other dealer's lower number was now my starting point. James refused to negotiate further and told me I "needed to be shopping for a different class of car because that wasn't realistic." I found that incredibly condescending. The other dealer told me the vehicle I had found had already sold, but they would find me another with the same trim and equipment level. They gave me an offer, lower than what was listed online, and that price was already approximately $3,000 less than James' best price on a lesser vehicle. The next day, James texted me: "If you find out what they're doing with that SEL let me know. I'm genuinely curious as to what they are trying to pull." Before purchasing from the other dealer, I sent James the deal they had offered me: a higher-level model for over $6,000 less than James' best offer on the lower-level model. His response was: "...if they are willing to lose $7k on a deal. Good luck I guess." Again, incredibly condescending. I understand that a $7,000 difference is significant, and I never expected Safford to sell me a vehicle at a price that didn't make financial sense for them. But another Hyundai dealer was willing to make the deal and earn my business. If another Hyundai dealer could sell me a higher-trim vehicle at that price, then Safford simply wasn't willing to be competitive enough to earn the sale. James could have simply said, "I can't match that price." Instead, after telling me my expectations were unrealistic and that I should be shopping for a different class of vehicle, his response came across as condescending, rude, and defensive when another dealer actually earned my business. I gave Safford Hyundai Manassas a legitimate opportunity to sell me a car. They chose not to. Another Hyundai dealer did, and ultimately sold me a higher-level vehicle for over $6,000 less than Safford's best offer. I genuinely liked James during my initial visit, which makes the way this ended even more disappointing. I don't expect a dealership to accept every offer I make. I do expect to be treated respectfully when I'm negotiating in good faith and prepared to buy. I would strongly recommend against purchasing from Safford Hyundai Manassas. I certainly won't ever purchase from James Kenney or Safford again. I have screenshots of the text conversations referenced above and can provide them if any of these events are disputed.

*Update May 2026*…read more Still visiting Lindsay CDJR Manassas for all of my preventative maintenance. Barry and the Service Department are outstanding. IMHO you won't find a better Service Department out there, and Lord knows I've tried many in the NOVA/MD area. Still five stars easy.

I want to add to my previous review. The people at Lindsay are willing to talk to you. I had a…read moreproblem with my radio and they told me the reason why my radio is stopping was because my cell phone was not compatible with my car radio. Just before my warranty ran out, I called Jeep. They told me that there is no issue with compatibility. I called Lindsay back, and talked to the friendly service manager. He mentioned there may have been software updates. He also gave me two recommendations. 1. Bring the car to another dealership to have your radio fixed 2. Buy an extended warranty With respect to the service manager. I did take the car to Safford Jeep in Fredericksburg and they replaced the radio. No more problems. I did buy an extended warranty from my credit union, about half the price the dealership charges for a longer warranty. I want to thank the service manager for his suggestions.

I want to tell you about an experience my wife and I had at Joyce Koons Honda in Manassas. We were…read moreboth fortunate to find in this dealership three outstanding individuals who helped us find a great car. The individuals were - Medhat, Joon and Robert. When I reached out to speak with someone in sales I was connected to Medhat. Medhat took the call and was very professional in discussing our needs first on the phone then in the dealership. I have Parkinson's and find it difficult to deal with stress and pressure. Joon came over to us and introduced himself and told us he and Medhat would make the deal work, and it did. Medhat worked with Joon to put together a package that would work for us. We felt no pressure and had been given the time and space to make our decision. Once we selected the car and agreed upon the pricing we were introduced to Robert, the Finance guy. At this point usually we know that other dealerships pressure their customers into packages that may never be used. Robert listened to us and gave us what we needed for the car. We left the dealership with the right car, at the right price. We recommend anyone who desires a new or used car that you should visit Joyce Koons Honda in Manassas VA. Thank you guys and I am sure we will work with you again.

My last visit to Honda Service--. I forgot my discount coupons so I didn't receive any and I…read morediscovered if use a charge card, they add a 3% surcharge

I am a long time service customer. I am on my third Camry, the most recent one purchased at Miller…read morebarely used a couple of years ago. I have always received excellent service here even when I didn't buy my car here. And I never have to come back for the same problem (except that time that was a user error situation ;o) It's the little service details like the first time the low tire pressure light came on on my way to work or the light came on on my way home from work. Everyone I encounter is friendly and helpful. As for safety practices, I was in today for inspections and they are doing everything right to keep customers safe. See details on their website.

I realized my initial review related to the Camry wiring harness had not posted. So here is the…read morebackground. I went in back in 2017 for a problem with power steering. After an initial diagnosis at Tysons where they told me I needed to replace all kinds of parts, I called Toyota customer service and they told me to get it checked at another dealerships. That's when I took it here and they told me the wiring harness needed replacement. My wife said to take it one more dealership and they correctly diagnosed it as one of the sensors in the steering needing replacement. This was one fourth the cost replacing the wiring harness. Car is still running fine when I called the service manager at Miller he said let's see see how long it lasts so it's now 9 years.

Glean was very professional and easy to work with. Left the lot very satisfied. Would recommend.read more

Really enjoyed the experience! Glean is an amazing sales person who is really knowledgeable about…read morethe cars and a pleasure to work with. He is very direct, pressure free, and is enthusiastic about getting you the best deal.

Im a loyal customer to Lindsay dealership. Coming here was a very long drive but worth it…read more The whole car buying process wasn't as painful as I would imagine. My salesperson Mr Derby came from another location because the car I wanted was here. At no time did I feel pressured, everything was explained to me including the fine print. The financial manager Henry was great too. I had to bring my car in for a recall, and Jharron G was very professional and informed me on the status of my car. I had unpleasant experiences at VW dealerships in my area in the past where they would overcharge or mislead me into thinking that I need certain repairs... I m glad that I have a trusted place for my car. My only gripe is the lobby to wait for my car is kinda small, the entire time there was a customer who had a loud convo the entire time -__- the echoed. Anyways, if your looking for a trusted dealership ...you're in good hands with Lindsay. Its worth the long drive from Montgomery County.

I got a used car from Lindsay VW about 8 month ago my first car ever, after 8 month the car has…read morebreakdown 3 times already, When I got it they said it went through the dealer inspection, I still owe 14,000 on a car that does not work putting so much money on it. Please don't go here.

What a pleasant purchasing experience! I decided to give them a shot as they are near my house…read more Idris was phenomenal! He provided a high level of customer service and is so knowledgeable. From beginning to end he really patiently guided me through the process. The entire process was smooth and easy with not much back and forth. Ayham is a finance whiz with such a friendly and straightforward approach. Everything was transparent and hassle-free. I really cannot have expected much more. Not to mention I love my new car!! I highly recommend them!!

Made an appointment to see a specific vehicle drove 3 hours and they sold it 20 minutes before we…read morearrived which we arrived earlier than our appointment time too. And it was just oh sorry

My 21yo son has been wanting to buy an Audi for sometime and we found Autotrademark online. My son…read morecame from Norfolk and dealt with Farhan and he couldn't have been happier! He made the transaction very smooth and highly recommend this company. Great price and very well represented car online.

AUTOTRADEMARK,they are GREAT,full of beautiful manners,they HONOR everything that they offer,the…read morecar that i bougth is clean,look like brand new ( 2008 ) title clean...,mr Abbas its a gentleman that help me every moment of the buying,never pushing to do the deal,he just want the customer be happy with the choosen car ,,the general manager or owner,is an awesome guy,he personally took my car to replace the windshield with no cost,,,THIS GUYS ARE HONORABLE AND EXTREMELY DECENT,, Thank you

Jay made my experience wonderful. I've bought several cars in my life and by…read more Far this was the best Dealership I've ever dealt with. The finance manager was very helpful and everyone was very personable. Thank you so much again JAY!

Truly one of the best experiences one could have with an auto seller. Mac was helpful, informed,…read moreand extremely kind. He was fair with the pricing and not at all pushy to upgrade or get additional add ons. If you are in the market for a used car I cannot recommend them enough!