Trusted Appliance is the ONLY repair company that I trust and will use. They came out today because…read moremy refrigerator quit working. After looking at it the technician informed me that the compressor was bad so it was time to buy a new refrigerator. It's rare but very much appreciated for someone to be up front and honest vs trying to sell unnecessary and existing dive repairs. The technician let me know that due to its age my refrigerator has went past its life expectancy and that it's not worth spending over $1,000 for a repair on such an old refrigerator. He even told me when I go looking for a new refrigerator what brands to stay away from as he has seen many of those brands require constant repairs. Can't say enough good things about Trusted Appliance except for their name truly says it all.

Joe was great and talked me through the process I ended up troubleshooting the issue myself but…read morewill def reach out to Joe for any future repairs

I recently shopped for new kitchen appliances at Pearson's in Vacaville, and was assisted by Zach,…read moreto find appliances with all the options that I was looking for. Zach listened, shared his knowledge with me about the different brands that provided my criteria, and walked me through the showroom, pointing out those brands that qualified. Delivery day went smoothly: truck arrived during the specified timeframe and delivery gentleman were cordial. It was a great experience. THANK YOU, Zach! I look forward to working with you next time I'm in need of an appliance.

I bought a dishwasher 10 months ago. Stopped working and called Pearson's since still under…read morewarranty. They set a repair appointment but I needed the original sales slip. Pearson's said they would supply the copy 2 weeks ago. Now the repair service will not come since I don't have a copy of the sales. Pearson's will not respond to my multiple phone calls. Now I have to drive there to get a copy and reschedule my repair. Will never give them my business again.

Shopped at Best Buy in Vacaville. I needed a new TV and was assisted by a young man named Emani. He…read morewas incredibly kind, knowledgeable, courteous, and treated everyone with respect. Best Buy has an outstanding employee in Emani, and I hope they appreciate how much he adds to the store's reputation.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

Awesome Business .customer service. The Team from Vacaville Appliance came look at my washer issue…read more Gave perfect diagnosis. Recommend new unit due to over use of heavy Blanket loads . Thanks for the professional service. Sean will always recommend this Appliance repair Team.

Came early to look at my stove GE . Grandson and gpaw. Fixed our whirlpool refer in a past visit…read morethere back to fix my stove. They except ge warranty. Good and friendly. Waiting on part

We just had an electric fireplace installed by Gallery of Fireplaces, and what a wonderful job they…read moredid! The father and son were so nice and worked very clean! We would recommend them to anyone who want efficient work done by this wonderful team!!

Greg and Jason worked on our fireplace project/remodel. We had to do the work in stages and the…read morework was spaced out over 6 months. They were informative and patient with our requests. They made it easy because they know fireplaces and they are also general contractors so they were a one stop shop. We would recommend.

Good luck Getting someone to help you. They don't even pick up the phone…read more I asked 3 people for help and no one came. I asked to speak to the manager and apparently they were too busy to talk to me too. Lowe's is right across the freeway. I'm headed there now. Reply to Home Depot team: I have lived in the area almost 20 years. This store used to be great. But no more. I would rather drive to the Woodland Store 26 miles away (I live 10 away from Vacaville) than go back to this Vacaville store. You really need to send someone to Vaca to kick some a$$.

Nobody to go help in the tools section…read more I walked around the section for about 10 minutes. I then left and went to another department and asked for a person to be called to help me in the grinder section on aisle 17. I heard the announcement loud and clear across the store PA I wait another 10 minutes and ask another department again. I hear a clear request for help on aisle 17 with grinders . I did have a gentleman announce himself as Manuel to. Please call him Manny. He was not dressed in any kind of insignia as being a Home Depot employee he said that he would absolutely help me when he saw I was looking at grinders. He shouted to another gentleman who was a distributor for another type of grinder. This person was trying to help me, but he didn't know the Dewalt grinder system, and didn't know if there was a tool that would help me take the wheels on and off again no help whatsoever from the store. Finally I approached self check out. I asked one of the ladies to please call me the manager. A gentleman who said he was one of the store managers named 'Red' came and identified himself as one of the store managers. He said he wasn't sure why nobody came up and that was too bad that happened. I ask who the GM of the store was and I was told his name Brian . But I was also told he was too busy walking around the store looking at inventory to deal with customers who are not being helped. Clearly they have lots of managers, but none of them managing. I definitely would avoid this Home Depot. It was just so conveniently located off the freeway on my way to Sacramento that I thought I would grab something I needed. What a mistake. Looks like they have all the products one could want just no help in purchasing them

So right off the bat I will say that I also have been bamboozled by false inventory online. But…read morethat seems to be common with any big box store... Otherwise my experiences with customer service and inventory at this location have been very good! In particular I like their gardening section. They have lots of healthy looking plants in the clearance section! They actually water their plants. Most of the time it just seems to be making room for new arrivals. The associate calls it "the happy shelf". The employees I've interacted with have been great too! The gardening section people are nice to talk to. They actually also garden and so can tell you tips or about their own experiences. The nice thing about their plants is they have a one year guarantee. So if they die you can get a replacement or refund. I think all of the plants I've bought from Lowe's have survived so far. I can't say the same for the big orange competitor. Tip: If you're buying mulch you can simply tell the gardening register person and pull your car up to the curb for assistance. No need to load and push around a heavy cart yourself! When I went into the main store two associates helped me find a tape measurer. That's without me flagging someone down for help. The prices also seem to be fair and they often have good sales. I bought major appliances here after comparing with a couple other stores. Delivery and install was good even though it's contracted out.

I love browsing at Lowe's! I found a wonderful selection of plants during my visit. I was…read moredisappointed however when I got home and realized they each had large bugs (pincher maybe?) inside their pots. Kimberly waited on me at the checkstand. She was kind and efficient. It began to pour down rain like nobody's business and as I stood there checking out the customer behind me "Ben" asked if I wanted him to get my car and drive it to the entrance! Why yes, thank you Ben!! Overall good shopping experience.

Great customer service with our washer. Very knowledgeable, helpful, and honest. Would definitely…read morerecommmend.

Communication was great, service as expected and a very timely repair. Loved the quick response…read morethrough Yelp as well.

Samsung washing machine refused to do its job; not even pretending to do its job, the ghastly…read moresilence after hitting the 'wash' button was frustrating. The technician Peter (name is a somewhat vague recollection) supplied by Appliance Worx, made quick work of removing the skin of the washer down to its guts to diagnose the washer's illness. I was fairly convinced that the water pump (or whatever it is called in a clothes washer) had failed. Peter determined that it was the impeller (reverse of a propeller, moves the water OUT of the washer) which had encountered and chewed on a combo of rubber bands and hair (? cat) which lodged in its craw and paralyzed it. Likely, a cat toy from the occupants and their feline friends. I appreciated the fact that the technician COULD HAVE easily hoodwinked me into paying for a water pump replacement (2x+ the repair bill) , but instead took the honest path and cleared the obstruction then quickly and expertly reassembling the disemboweled washer Bravo! Appliance Worx for making the washer work.

Horrible service! The tech said that he would return and…read morefix our dishwasher and replace a part on the top rack. He no showed and we still have no dishwasher! I would not recommend this company!

This place has it all! I've never seen a store this large and the selection of items is beyond…read moreexpectations. Customer service representatives are walking throughout the store and are ready to answer any questions. Pricing is comparable if not slightly better to any other big box store and they honor military discounts.

Exchange of propane tank Employees very helpful with my…read morepurchase and acquisition of tank from storage area