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    Pearson's Appliance

    3.1 (50 reviews)
    PriceyAppliances
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    Two previous owners and 16,000 later they can not help us.... I am spreading the word every day until I get service!
    Tice R.

    STILL NO REFRIGERATOR.... 3 months without a refrigerator! So THEY (GE Appliance via Pearson's) bought back the refurbished refrigerator THEY sold us! We finally found a refrigerator that we love and extremely pleased with the service plan and delivery date, of course a different company. BUT, as of today we do not have our check but they picked up the refrigerator for inspection before issuing payment. I wish I could have done an inspection before purchasing from Pearson.

    David B.

    I've had a few appliances replaced by these guys and they do well. If you don't like the prices, bring in someone else's price that you do like and they'll match it. Not sure how you can go wrong with that.

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    7 years ago

    We have bought all of our appliances here over the years and have always had the BEST customer service! Dan is really great!

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    Page 1 of 2

    Ask the Community - Pearson's Appliance

    Review Highlights - Pearson's Appliance

    Great experience shopping for a new refrigerator and Jesse helped us find one on the floor at a great price.

    Mentioned in 4 reviews

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    Best Buy - Curbside pick up

    Best Buy

    2.8(223 reviews)
    1.2 mi
    $$

    RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

    I went into Best Buy with the intention of buying a high quality computer and camera system for my…read morebusiness. GEN Z STAFF as another reviewer commented. The man at the door asked how he could help. Then he directed me to the appropriate section. He said he would call someone over to help me. I waited at least 15 minutes with the blue shirt boys literally avoiding me. I guess a 55 year old woman isn't worth a conversation. So I started asking GROK to help me select what I needed. Once I guesstimated the appropriate computer I had to chase down a blue shirt to go get it. When trying to confirm that I was selecting the correct computer, the kid kept looking for an escape instead of making eye contact with me. I walked out without the camera stuff because I couldn't stand another minute with the young man who was totally put out helping me. If you are looking for knowledgeable customer service, you should shop somewhere else.

    Photos
    Best Buy - 5/17/23 Exterior, entrance

    5/17/23 Exterior, entrance

    Best Buy - 5/17/23 Mobile geek squad

    5/17/23 Mobile geek squad

    Best Buy

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    The Home Depot

    The Home Depot

    2.9(183 reviews)
    0.2 mi
    $$

    Good luck Getting someone to help you. They don't even pick up the phone…read more I asked 3 people for help and no one came. I asked to speak to the manager and apparently they were too busy to talk to me too. Lowe's is right across the freeway. I'm headed there now. Reply to Home Depot team: I have lived in the area almost 20 years. This store used to be great. But no more. I would rather drive to the Woodland Store 26 miles away (I live 10 away from Vacaville) than go back to this Vacaville store. You really need to send someone to Vaca to kick some a$$.

    Nobody to go help in the tools section…read more I walked around the section for about 10 minutes. I then left and went to another department and asked for a person to be called to help me in the grinder section on aisle 17. I heard the announcement loud and clear across the store PA I wait another 10 minutes and ask another department again. I hear a clear request for help on aisle 17 with grinders . I did have a gentleman announce himself as Manuel to. Please call him Manny. He was not dressed in any kind of insignia as being a Home Depot employee he said that he would absolutely help me when he saw I was looking at grinders. He shouted to another gentleman who was a distributor for another type of grinder. This person was trying to help me, but he didn't know the Dewalt grinder system, and didn't know if there was a tool that would help me take the wheels on and off again no help whatsoever from the store. Finally I approached self check out. I asked one of the ladies to please call me the manager. A gentleman who said he was one of the store managers named 'Red' came and identified himself as one of the store managers. He said he wasn't sure why nobody came up and that was too bad that happened. I ask who the GM of the store was and I was told his name Brian . But I was also told he was too busy walking around the store looking at inventory to deal with customers who are not being helped. Clearly they have lots of managers, but none of them managing. I definitely would avoid this Home Depot. It was just so conveniently located off the freeway on my way to Sacramento that I thought I would grab something I needed. What a mistake. Looks like they have all the products one could want just no help in purchasing them

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    Appliance Worx

    Appliance Worx

    4.1(91 reviews)
    9.3 mi
    Certified professionals
    Family-owned & operated

    In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

    Our washing machine would stop running during the middle of a wash cycle. I contacted the…read moremanufacturer and their corporate service division sold us an extended warranty and recommended an appliance service company based in Southern California. That company was not able to repair the washer. One of our neighbors recommended Appliance Worx and I'm so glad they did. Their techs were able to diagnose the problem and repair the washer. While they were here they were also able to clean a blocked dryer vent for us. They were prompt, friendly and efficient and I recommend them highly based on our experience with them.

    Photos
    Appliance Worx - Quality award winning service!

    Quality award winning service!

    Appliance Worx - Dryer vent cleaning

    Dryer vent cleaning

    Appliance Worx - Avoid a fire hazard today!

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    Avoid a fire hazard today!

    Shop Heroic Wholesale Outlet - Vacaville - Halloween Spirit

    Shop Heroic Wholesale Outlet - Vacaville

    3.6(27 reviews)
    1.7 mi

    It's like an in between of thrifting and shopping at Ross/Homegoods/Marshalls/TJ Maxx. The price…read moreseems to be hit or miss. A damaged box of granola bars was $16. Not great. But shower heads were $30-40 compared to $60 at the big home improvement store. Sometimes they have big appliances like fridges, washers, dryers. Big selection of clothing including shoes. They have some furniture as well. (Mattresses, couches, tables.) It's very clean and well organized. The store doesn't smell bad. It's a pleasant shopping experience. There's stuff brand new in the box. If I'm already in the area or nearby I would pop in to see what new inventory they have. I think as long as you think of it almost like a thrift store (no guarantee what you'll find that day although they have a little bit of everything and at what price) you'd be setting reasonable expectations for yourself.

    I haven't been to Shop Heroic in a couple months. It seems like they got a little more expensive…read morethan before. They are an outlet for returns and damaged items, overstock, etc for big box stores like Costco, Sam's Club and Target, so you just have to know the prices of things or you need to search for the original prices on your phone. Generally, their food items are pretty good deals, but you need to check for items being expired or nearing expiration. Today the store was packed full of stuff and to my surprise, plenty of shoppers! They have a good amount of furniture and appliances today. Come check them out if you are looking for some deals on popular items you may be holding out for at the big box stores, you may be able to find it here.

    Photos
    Shop Heroic Wholesale Outlet - Vacaville - Store front.

    Store front.

    Shop Heroic Wholesale Outlet - Vacaville - Inside

    Inside

    Shop Heroic Wholesale Outlet - Vacaville

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    Pearson's Appliance - appliances - Updated May 2026

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