The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Chim Cherie's House of Fireplaces has amazing customer service. I called another company that said…read morethey couldn't fix my issue and suggested I call Chim Cherie's. Chim Cherie's took time with me on the phone, promptly emailed me a manual for my fireplace along with detailed explanation of how to address my issue at no charge. Problem solved. Janean couldn't have been more pleasant and responsive.

Very unprofessional to call 5 minutes before an appointment made several weeks ago and cancel…read more People take time off from work to schedule home services, to wait until last minute is unacceptable.

Maytag washers locked up. Followed YouTube instructions which told me how to diagnose the issue…read more Way above my capabilities. Called west side appliance & Doug called AM & set the time. Impressed with his service & ability to repair & replace the pump assembly. Left no mess to cleanup afterwards. Very pleased. He also repaired our dishwasher 2 years ago & it's working great. Very pleased with Westside.

I think Westside is great. Of course I am from Polk City, not from San Fransisco like many of the…read moreother reviews on here. I wonder why Yelp's programming is so bad, hard to set up a profile. So back to Westside Appliance repair, called today got an appointment tomorrow FAST SERVICE, I'd say. Staff is friendly, knowledgable, and don't leave a mess, good staff I'd say. Price is fair. Ed T.

Total rip off. Had to have a weekend tech come out and not only did he get weekend pay but then he…read moretried having us pay for a part we didn't need. Would not recommend. Always get a second opinion!

We have a higher end HVAC system that only a few companies will even work on. The official Dave…read moreLennox Signature Series. With that being said we have relied on Kohles and Bach with some of the issues we have experienced with this overpriced unit. They did not sell us or install this, but have done a great job with service and any issue we have had. Their technicians are very helpful, friendly and knowledgeable. I would not recommend buying one of these Lennox systems, you will regret it. Lots of problems with very expensive thermostats. But if you have issues with your HVAC Kohles and Bach will take care of you!

When I bought my house the inspector said that he does not do Chimneys and that I would have to do…read morethat separate. He suggested a chimney cleaner in Des Moines. I called them and asked if they could come out and take a look. They informed me that they were too busy to come out and take a look and that they probably could sometime in February. So I looked around on the internet and found Top Notch. I'm glad I did. I have had a lot of service people come to my house for repairs and such and they all seem to fly through the work and are wanting to get tot he next job. I felt that he wanted to do the job to a "T" and make sure everything was in great, not good, great working order. I really appreciated that. He also spent the time to show me the parts and how to operate my fireplace. Thomas went above and beyond anything I thought was possible for a chimney inspection and cleaning. He even made the firebox look brand new by painting the inside and trim.

Tom was fantastic. Our chase cover was old and leaking. He told us we would need a new one…read morefabricated. While we waited he patched the old one for us as a temporary fix (this was a HUGE help as we had a rainstorm but the water stayed out). About a week later Tom called about the cover being in and he came out the next day and installed it. Looks good plus he gave me a lifetime guarantee on the cover and labor. We did not get multiple bids, so I am not sure how his pricing compares but the communication, timeliness, punctuality and overall chimney knowledge was greatly appreciated. I will absolutely call Top Notch in the future.

The entire crew from Mr Sweeps Fireplaces did a great job with the install of my new electric…read morefireplace. I would definitely recommend them if you need work on your fireplace.

Top-notch service! Two pleasant young men showed up as scheduled (early, even - how often does that…read morehappen?) and got right to work. They we careful to keep the area around the fireplace clean, and they did an excellent job. They were less expensive than the service we used from Des Moines last year, and I believe the work they did was just as good, if not better. Mr. Sweeps will be back again to service our chimney!

Im forever grateful for Sean. He went out if his way in below 20 weather to check the exterior area…read moreholding the piping to our woodburning fireplace. He insisted on checking it out even though we had already agreed it was better to come back on a warmer day for our cleaning and inspection and Im so glad he did bc he recognized a huge issue caused by the previous owners of our home doing the installation of our fireplace without any knowlegde of how to safely do so. He even took photos and explained exactly what the issues were. Though he couldnt help us with the steps we needed to take next he was extremely knowledgeable and told me what we needed to have done next to make it safe for our family. Even prior to the appointment, over the phone he was upfront about cost and assured me nothing would be done without my knowing exactly how much I would be paying. Which I find extremely rare for any business. Ill be referring anyone and everyone to him. Thank you!!!!!'

Owner Shawn and his father came today to clean our chimney. He was very knowledgeable and gave me…read moreinstructions and recommendations for my future needs with out chimney/fireplace care. I would recommend them to anyone for any of your fireplace or chimney services. Thanks guys!!!

Best window treatment company in Iowa. Jen and her team take customer service to the next level…read moreand deliver consistently. Highly Recommend!!

From the owner: Discover the finest window treatments in Des Moines with Made in the Shade! We pride ourselves on…read moredelivering top-quality products at competitive prices, all with unbeatable service. What sets us apart? Our mobile showroom comes directly to your door, offering unparalleled convenience as you shop from home. Our extensive range features industry-leading brands in blinds, roller shades, roman shades, honeycomb shades, woven shades, sheer shades, plantation shutters, draperies, retractable awnings, retractable outdoor screens, and more, including decorative grilles. Choose Made in the Shade Des Moines for superior products and exceptional service tailored to your specific needs.