I'm giving 5 stars strictly based on Kyle's help. I was having a really hard time and was hearing a…read morelot about what I "can't" possibly do. Then Kyle stepped in and helped me and changed the entire experience. He had a "can do" attitude and was beyond helpful. Kudos to you Kyle.

This really is the place with the helpful hardware folks! I was only in the store for about 15…read moreminutes and mostly just browsing but probably had 10 different employees ask if I needed any help! I ended up overspending as usual because I end up finding cool stuff that I "need" but it's easier to navigate than most hardware stores and the employees are friendly and helpful!

I have shopped here for 20 years but I am unlikely to return. The ads all say free delivery and…read moreset u for their grills. Wasted my time picking one out only to have the clerk tell me that there was a delivery and set up charge unless I live within 5 miles of the store. (I happen to live about 10 miles away.). I asked the clerk to check with the manager or owner as the published ad had no restrictions. She declined. I left. I was not the amount of the charge. It was the bait and switch that offended me.

Hooray! Get your mosquito repellant and plastic adirondacks for the beach right here. Also get…read morefree popcorn and excellent service and those little fruit fly traps that look like apples. An essential up north stop, with prices good enough that it's not worth it to drive into one of the big box stores in Petoskey.

People are so busy working within the store. They can't help us. We went to buy flooring prepared…read moreto spend close to $8000 and nobody could help us. They were too busy putting rolls of carpet on their stands. When going to customer service she said well it's gonna take some time. I don't know if anybody's here to help you. I told her to forget it we were going to Lowe's. How bad can it get?

Mark was awesome he needs a raise helped use in what ever way he could! Out of a lot stuff and…read moreprices kind of high but it makes up in quality!

Always extremely helpful and have gone above and beyond. very much appreciated!! They have helped…read moreme through many diy repairs/projects to ensure I was able to complete them correctly.

Gilroy's Hardware is way overpriced. I really wish they weren't the only hardware store in town,…read morebecause it feels like they take advantage of that. If there were other options nearby, I wouldn't shop here.

Absolute worst experience ever with any kind of service I have ever had. We were supposed to have…read morecarpet installed and their installers have cancelled or been a no show 5 times. Lowes claims there is nothing they can do, how about get some different installers. Lowes should be embarrassed by the service they provide or should I say lack of service. I will be taking all of my hardware business to a different store.

I would not recommend them to deliver any product. The delivery people broke my valve off of the…read morewall. They both smelled like marijuana. He was screaming at me. Flooded my basement utility room. Said it was the fault of my pipes. The third-party company that delivered it wrote a check for $150 for my stress of him yelling at me. Wouldn't even pay for the emergency plumber, the delivery guy was laughing at that I needed to call. I would definitely not recommend them ever to deliver anything from their third-party delivery in Petoskey. I wouldn't even give them a one star. I've been trying to get a hold of Lowes in Petoskey with no help from the manager and it's been over a month with still no help. Just don't get any deliveries from the third-party company that they hire. Very disappointing customer.

My father went to this store to buy some equipment after purchasing an ITC membership. After…read moreproving to the cashier that he was a member and required a discount, the cashier informed my dad he wasn't in the system despite my dad having proof of his membership. My dad had shopped at this store for years and and after he requested help from a manager the cashier proceeded to call my dad a dick in front of several customers causing a scene. The manager came over and asked what happened and the cashier denied this happened. My dad left in anger and the manager told my dad he would follow up with him about the situation and his membership. This never happened and he hasn't heard from them since. Be careful shopping at this store for rude employees and management that don't value their customers run the show.

UNBELIEVABLE selection & prices!! Tools of every shape & size. If you need it, they got it. Even if…read moreyou don't KNOW you need it, they got it. Stopped by for the first time today to check for an inexpensive sprayer to do some shelving - found it along with another $100 of great bargains on other items. Fabulous!