While I was already a Take 5 customer (Raleigh and Durham), I specifically chose the Fuquay Varina…read morelocation because of its ratings. Now I understand why they are a 5-star business! Lorenzo, Andrew and Dorian are to be commended for representing Take 5 so well! Upon my arrival, Lorenzo met me at my car with Take 5's complimentary bottle of cold water. Andrew then greeted me and guided my vehicle into the bay. Lorenzo explained the various service options and then researched the oil recommendations for my 2024 Chevy Malibu. Lorenzo took time to show me the condition of my wipers, air filter, etc., and his service was personable and informational and NOT a hard-sell for any extras. I appreciated the authenticity AND 5-star service, and this will now be my go-to location!

The team was very friendly, super knowledgeable. They explained everything and answered any…read morequestions I had. Felt really welcomed here and was in and out super quick. Top notch team here and surely will return next time I need service!

Just had my oil, filter and air filter changed. The young people who work here are really friendly…read moreand always look at ways of saving you money on your service. I like that I get a 10% discount for being a disabled Veteran. And they are quick with good service! Adding to this review...I took my girlfriends car in to have the oil changed and tires rotated. I noticed that there were oil spots in the driveway at our house a couple months afterwards. So she takes the car back for them to look and see if the filter or the drain pan nut were loose. They say they have no record of that car coming into their shop for an oil change just an inspection in March. They have morons working in this store. Except for Lauren, she is definitely the brains of that operation. And they didn't put the sticker on the windshield to let you know when next oil change is due. Or reset the oil change. Won't take any vehicle back to this store until they get their act together. It's been a couple years since I have been here! It's Saturday and they have two guys working. I said I needed an inspection, oil change, and tire rotation. One of the guys said he's not comfortable doing the tire rotation....it's one of the services Jiffy Lube does!! Nothing Jiffy about two guys working on a Saturday and having a bunch of cars in the parking lot waiting to be serviced! ‍

Took almost 3 hrs to get the oil change on my dodge ram. No there wasn't a huge line when we pulled…read moreinto the bay line there was only one vehicle ahead of me. After sitting there for 2.5 hrs the tech called me up to let me know the oil was done but they weren't sure they could lift the truck "because it so heavy" it's a stock 1500 nothing fancy. Weighs less than your mid to large SUVs. Last time my gf took her 2025 SUV they turned her away because they didn't know how to make it work with the electronic dipstick. This place is bad plenty of better places in the area stay away from "not so jiffy" lube.

If you want a low quality oil change followed by poor customer service this is the place for you…read more They got more oil on my daughters motor then they did in the car. She got a mile down the road and she thought her car was on fire. I go get her and take the car back, they do a terrible job cleaning then offer her a free oil change. 3000 miles later we go back to get the free oil change and they refuse to honor it. The correct response would have been sorry for your bad experience we will be more then happy to keep you as a customer by taking care of this for you. Its probably for the best since they would have screwed the car up again

We drive past many oil change places to always come here (20 min drive). Locally owned, super…read moregreat and honest guys/owner, and good prices. When you find some place like this, you always should go back and support them.

This place is terrible! My husband took his car here for an oil change and before dropping it off…read moreconfirmed that his car takes conventional oil and that his coupon for 50% off an oil change was valid. The employee confirmed the coupon would work and said it would be done in 15 minutes. We grabbed lunch and came back for them to tell us that they did a synthetic oil change and the 50% off coupon wouldn't work. They offered a 15% discount and the total still came out to $76. We were willing to chalk it up as a loss at that point but he still needed a car inspection. The employee who does the state inspections plugged in the machine and all of the alerts on the dashboard turned on. The employee said he'd never seen anything like it and couldn't do anything about it. He sent us on our way with a check engine light on that is now our problem. Long story short, this place will unapologetically overcharge you and does not care about their customers. Go literally anywhere else in Fuquay for an oil change and car inspection (or any other service for that matter).

Unethical and incompetent. Do NOT use this location for anything…read more Lied to my son about issues with his vehicle. Removed the oil cap and promptly lost it without letting him know. Sent him on his way so oil could spill all over his engine block and almost ruin the vehicle. On top of all of this, they didn't even change the oil when my son refused the bogus additional repairs. The single worst experience my family has ever had anywhere.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

While the cat is away the mice will play. I can only fit in oil changes Friday morning AFTER my…read morehusband leaves for work and I get carpool, dropping off the other kiddo at the babysitter, etc. completed. I'm normally at Fuquay tire by 0930 and everytime the regular "front office crew" is not there recently and there is a younger gentleman running the desk, I get told they can't get to me at all on Friday for the oil change. Well, that is ironic considering all the other times I am there with the same situations, they take the truck back and I'm home NLT 1 pm. I usually go local for the oil change and then support a local business or two, but this is the second time in 6 months the young gentleman told me he couldn't get to me. This time had a helper "girlfriend" behind the desk hanging out which I've never seen before either. This is just not like Fuquay tire and their normal level of service. I went somewhere else because it needed to be done but it has me questioning if every time I recommend this store if I'm now making a mistake.

This shop was the first to respond to a request for assistance, they were able to give me a solid…read morequote. They identified problems with my car that I knew about but didn't share with them and fixed everything for a fair price. I would definitely use them again.

stopped by because all bays were empty to see if they could check on a slow leak in my tire. guys…read moresitting around. I was told I would need t leave it due to appointments coming in. I said I will just check down the street. I drive to Mavis one block away and they actually had guys working on cars and still pulled mine right in. That is the service you look for when in a hurry.

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

was sent in by the old man to get an oil change with the explicit goal not to get haggled. Emmanuel…read morewas great and transparent as can be. I hope he gets a raise as I am super impressed with his customer service!!

It was my 2nd visit, staff were professional and the manager Junior was indeed knowlegable and his…read morepresence had to be noted because the facility appeared to operating in a higher standard. Organized and clean. Very please!