Absolutely horrible, rude service! The guy who helped me at the desk was extremely unprofessional…read moreand unpleasant to deal with!

Best Jiffy Lube location in the area - they can show the others in the area a thing or two…read more Melvin was the gentleman who help get the Jeep inspection completed today. Customer service top notch. Send him to the other locations to train them up if you can.

I have taken several of my cars here over the last 6 months and have always been happy with the…read morecustomer service, attention to detail, and the timeliness of their work. I would strongly recommend them.

We use Firestone for state inspections, routine maintenance, and new tires…read more We have been very happy with the customer service and work performed : ) This store has many of the same employees we saw during our first visit which speaks to their consistency. Don't forget the online COUPONS which are beneficial. Good value for money!! The manager has also given us the discount or reminded us about the savings /: ) We have also been referred to other local shops when these guys can't do the work. We have used Firestone in Georgia and nationally which comes in handy b/c we travel extensively.

TLDR: Great customer service. Reasonable prices and wait times. Indoor waiting area. Convenient…read morelocation in plaza with a cafe and restaurants. Took our vehicle here for state inspection. They don't take appointments for inspections so it is first-come, first serve. Since it was fairly busy, I was told it would take about 45 minutes. They have seating inside, however, I decided to wait at a nearby coffee shop. They took down my number and said they would call when ready for pick-up. After about 20 minutes I received a call informing me that the vehicle would fail inspection since one of the windshield wipers was torn. They offered to replace one, both, or neither (for me to replace myself or at a different location). When asked, he informed me of the price options. The prices were reasonable so I asked to swap them both out for $50. He called back about 5 minutes later to report the vehicle passed inspection with the new wiper blades. I returned, paid inside, and picked up my vehicle. Total came to a little under $90 for the wiper blades and inspection. Overall, excellent quick and quality service with great communication. I recommend this auto shop to others!

DID NOT PROVIDE SERVICE: BUYER BEWARE…read more Took my Audi here and asked for a simple oil change ($150) and to have coolant added in the car. They took down my number and said they would call when the car was ready in about 40 minutes. Two hours later I had to call them because I still had not received a call and they closed in 30 minutes. When I arrived they said they weren't able to add coolant because they didn't have the correct kind in shop but the oil was changed. FOUR days later (13mi) since they supposedly changed the oil, a family friend (who is a mechanic) looked at the oil and said it was BLACK and that there was no way the oil had been recently changed. I spoke with the manager (Chris) and he immediately said "I don't know what you expect me to do?" And that he was 100% certain the oil was changed, even though he admitted the shop had issues in the past with people not providing services!!! I also asked if he could review the cameras just to make sure and he said the cameras don't work (convenient!)

Wow, their reviews really suck. That blows my mind. I had an awesome experience with these guys…read more After being quoted like $1600 for new tires from my Kia dealer, I failed at finding a spot nearby with used ones. So I searched about and found NTB stood for Now That's Business! Sorry, I failed at being funny too...moving on. Easy to find, nice and clean. A guy met me outside and shuffled me in to discuss my options. He recommended a different brand of tire widdershins to the dealer's, which were wearing down at 35k miles. I agreed, he quoted me at $1100, estimating 75k miles, alignment included, and I was off to relax in the waiting room. The chairs could be updated, but still not bad. It was roomy, with about five other customers milling about. I took a seat and played on my phone for an hour. What this scene severely lacks is something interesting, like background music. Nitpicking, though. That guy called me back to the register and I paid. What I appreciated most about him was his superb service. The gentleman was knowledgeable about everything I asked him. He even wiggled out a $50 discount for me. I mean...what a shame you other folks had bad times at this spot. I'd definitely return if I qualifying car needs. But okay, one thing I can complain about. Though they had customer wifi, the speed was laughably bad. But, whatever.

Went in not too long before closing, and Kyle helped without a single complaint or sigh. Issue was…read morediscovered and handled in an extremely timely manner. This is my second experience with this NTB, and I will be returning again for (hopefully not TOO many) more.

I'm a big fan of Chapel Hill Tire and should have written a review sooner. They've serviced my…read moreToyota, Kia, and Tesla over the past few years, and I've been pleased each time. Professional team members like Chance make scheduling easy, offer transportation if needed, and communicate well throughout the process. Their prices are reasonable, and even though it's a chain, the Crabtree location makes me feel like a neighbor.

Great service, fast. Good value for money, didn't try to up charge me. Team were friendly and…read moreattentive.

** OVER PRICED SERVICES ** I went for an oil change and…read moreinspection. The service was good however as WE ALL KNOW, Corp push to upsell Slightly cracked/old wiper blades was the reason I couldn't pass the inspection, so I asked to replace them. The Pack of 2 Rainx blades (26" AND 16") is $12.65 on Amazon and replacing them is not that hard! they charged me $80 for the blades and installation! that is OUTRAGEOUS! On top of all, they charge you Shop supplies for $9.99 which should be included in oil change anyway! Well that's it, I will bring my business somewhere else moving forward and will try to be smarter to check/replace my blades myself next time!

I just wanted to say thank You for being so honest with me when I stopped by last week. First of…read moreall I had someone tell me I needed new tires and had better consider it soon and that they (the other business) would give me a good deal. I was worried (because I am in my 70's) that I may have an accident . So I stopped by Jiffy lube 100 Matthews Drive, Holly Springs, NC 27540 just out of curiosity and ask them for a second opinion. (I have never done business with them before) I was greeted by a Very nice young man who said he would help me. I explained my situation and he started checking my tires for me and then another gentleman came out and they both checked my tires and stated that they had alot of life left on them and not to worry. I was so relieved and also impressed that they were so honest and kind. I am thinking I better start taking my business to them . There are still some honest businesses left ! Thank You Jiffy Lube !

I came in for a inspection at the Holly Springs location and I told the manager I had a problem…read morewith the hood latch on my Camry. They took the time to take care of that problem for me and the inspection and I was in and out in less than 30 minutes. I have never had a better experience at any Auto Center. I highly recommend Grease Monkey in Holly Springs and the whole staff who work there. Thank You so much for such a pleasant experience. Ralph Iriarte

We received the worst customer service ever! We called to inquire about a military discount and was…read moretold that it could only be received if it was my car. The employee that answered the phone didn't know that he was still on the line was overheard saying " They are always trying to get something for f$#@ing free". Fast forward to the actual service...the actual technician was seen through the glass while working constantly mumbling and cussing while working on the car. The worst customer service EVER!

I cannot say enough about this team and location (Apex)! These guys were so helpful and went the…read moreextra mile when I needed A LOT of work done to my 2006 Dodge Ram. I would highly recommend anyone to visit or call and have a chat about your needs. I did and followed through with a very large overhaul and I feel I could not have spent my money anywhere else without compromising the care I was given at Firestone Complete Auto in Apex! This is not a paid review - I am genuinely so happy and wanted others to know my experience. I will trust this location with all future needs and repairs for my "baby".

Went there and drove up to one of the car bays. I sat in my car for a few minutes where at least 3…read moreof the service technicians made eye contact with me, then I got out of my car clearly in a boot due to an injury and walked up to the service area where they continued to deliberately ignore me while I was trying to get their attention. I couldn't have been more than a few feet from 2 service technicians who clearly saw and heard me.